Manage Dofasting

How to cancel dofasting and protect your wallet from unwanted charges

What dofasting is and why cancellation matters

Dofasting is a subscription app built around intermittent fasting, meal planning, and habit tracking for weight loss. You download it, take a short quiz, and the app generates personalized fasting schedules tailored to your lifestyle. The catch is that Dofasting operates on auto-renewal, which means your card gets charged automatically every billing cycle unless you cancel at least 48 hours before the next charge date.

For users in the Philippines, this auto-renewal model has created real frustration. Many people sign up for a trial or promotional offer, believe they've cancelled, and then discover a new charge on their card weeks later. Stopee exists to help you avoid exactly this scenario by walking you through cancellation step-by-step, with no surprises.

How dofasting's subscription model works

When you join Dofasting, you're entering a paid recurring subscription. The app doesn't charge you once and then stop; instead, it charges you on a repeating schedule (weekly, monthly, or annually depending on the plan you chose). Your trial period, if you received one, typically converts to a paid subscription automatically on the day after it ends.

The app is sold through three main channels: the Dofasting website, Apple's App Store, and Google Play. Depending on where you subscribed, your billing and cancellation method will differ. This is critical because cancelling in the wrong place can leave your subscription active while you think it's dead.

Why philippines-based users cancel dofasting

Common reasons include cost concerns after currency conversion, difficulty with the app interface, or simply changing your approach to fitness and nutrition. Others cancel because they struggle to reach customer support or feel uncertain whether they've actually stopped the charges. Stopee has compiled feedback from thousands of cancellations, and the pattern is always the same: clarity and timing prevent regret.

Your rights as a consumer in the philippines

The Philippines Consumer Act of 1992 (Republic Act No. 7394) protects you when companies charge your card without your explicit ongoing consent. Under this law, subscription services must be transparent about billing dates, amounts, and cancellation procedures. If Dofasting continues to charge you after you've taken reasonable steps to cancel, you have grounds to dispute those charges with your bank or payment provider.

Additionally, if you've been charged in violation of your cancellation request, the Consumer Act allows you to seek refunds and file complaints with the Department of Trade and Industry (DTI). Keep all evidence of your cancellation attempt: screenshots, emails, dates, and amounts. Stopee recommends documenting everything because this evidence becomes your strongest lever if the company disputes your refund claim.

What the law says about auto-renewal

The Consumer Act requires that companies obtain your clear consent before charging you for auto-renewable subscriptions. Vague terms or hidden fine print don't count as consent. If Dofasting's cancellation process is deliberately obscured or if the company makes it harder to cancel than to sign up, that violates consumer protection principles in the Philippines.

Filing a complaint if dofasting refuses to refund

If you cancel on time, provide proof, and Dofasting still charges you, escalate the issue. First, contact your bank or payment provider and dispute the charge. Next, file a formal complaint with the Department of Trade and Industry (DTI) through their online portal or at your regional DTI office. Include your cancellation screenshots, billing statements, and correspondence with Dofasting. The DTI takes subscription disputes seriously and can pressure the company to refund you.

Pricing and what you're actually paying for

Dofasting's cost varies depending on the plan length and any promotional offers you enrolled under. Below is a snapshot of typical pricing at the time of writing:

Prices are approximate and may vary based on regional promotions or app store pricing differences. Stopee advises checking your account or receipt email to confirm exactly what plan you're on and when your next charge occurs.

How to cancel dofasting without getting billed again

Cancellation success depends on knowing where you subscribed and acting before the 48-hour deadline. The process differs based on whether you signed up through the Dofasting website, Apple App Store, or Google Play Store.

Before you hit cancel: three essential checks

Most cancellation problems stem from people cancelling in the wrong place or too late. Take 5 minutes now to gather the information you'll need so there's no doubt later.

• Open the app and find your next billing date. Take a screenshot and note this date in your calendar.
• Determine where you subscribed: directly on dofasting.com, through App Store, or through Google Play.
• Save your current plan name, the amount you're paying, and your transaction history.
• Write down your Dofasting account email and the payment method (card last 4 digits).
• Copy the company's support email (hello@dofasting.com) for backup documentation.

Pro tip: If you're unsure whether your subscription is through the app store or the website, check your bank or card statement. The charge description will say either "Dofasting.com," "Apple," or "Google" depending on the channel.

Cancel if you subscribed through the dofasting website

If you signed up directly at dofasting.com and entered your card details there, you cancel through your account dashboard on the same website.

1. Go to https://dofasting.com/clients/login and sign in with your email and password.
2. Navigate to your account settings or subscription management section (usually labeled "My Plan" or "Billing").
3. Find the option to manage or cancel your subscription.
4. Click "Cancel subscription" and confirm when prompted.
5. Wait for the on-screen confirmation message to appear.
6. Take a screenshot of the confirmation page showing the cancellation was processed.
7. Check your email inbox (including spam) for a cancellation confirmation email from Dofasting within 1 hour.
8. If no email arrives after 2 hours, send a follow-up email to hello@dofasting.com with the subject line "Subscription Cancellation Confirmation Request" and attach your screenshot.

Warning: Don't assume the cancellation worked just because you clicked the button. Many users report that clicking "cancel" took them to a retention offer page rather than confirming the cancellation. If you see an offer to pause or discount your subscription instead of a cancellation confirmation, you are not yet cancelled. Go back and look for a "confirm cancellation" or "proceed with cancellation" button.

Cancel if you subscribed through apple app store

If your subscription charge appears on your iTunes or Apple bill, your subscription is managed through Apple, not Dofasting. You must cancel through Apple's settings, not the Dofasting app itself.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Select "Subscriptions."
4. Find "Dofasting" in the list and tap it.
5. Tap "Cancel Subscription."
6. Confirm the cancellation when prompted.
7. Take a screenshot of the confirmation screen.
8. Apple will send you a cancellation confirmation email; save this email as proof.

If you're cancelling on a Mac, the steps are similar: System Settings > [Your Name] > Subscriptions > Dofasting > Cancel Subscription.

Pro tip: Apple shows you the exact date your current billing period ends. Cancel at least 48 hours before that date to avoid a final charge. If you cancel on the day before billing, you'll likely still be charged; Apple doesn't recognize last-minute cancellations.

Cancel if you subscribed through google play store

If your charge shows "Google Play" or "Google" on your card statement, Google manages your subscription. Cancellation happens in Google Play, not in the Dofasting app.

1. Open Google Play Store on your Android device or visit https://play.google.com/store on a computer.
2. Tap or click your profile icon in the top right corner.
3. Select "Payments and subscriptions" or "Manage subscriptions."
4. Find and tap "Dofasting."
5. Tap "Cancel subscription."
6. Choose a reason for cancellation (optional but helpful for the company to understand user feedback).
7. Confirm the cancellation.
8. Screenshot the confirmation page.
9. Google will email a confirmation to your registered Google account; save this email.

Warning: Google Play's interface changes occasionally. If the steps above don't match what you see, use Google's official help center or search "how to cancel Google Play subscription" with your specific Android version.

What happens immediately after you cancel

Cancelling feels anticlimactic, but what happens next determines whether you've truly stopped the charges.

Within 1 to 3 hours of cancellation, Dofasting should send a confirmation email. This email is your proof. You should still have access to the app until your current billing period ends, but no new charges should appear after your next would-be billing date passes.

If you cancelled a monthly plan mid-cycle, you keep access until the end of that month. If you cancelled an annual plan, you keep access until the end of that year. Dofasting doesn't offer pro-rata refunds (refunds for unused time) in most cases, so cancelling early in a cycle means you've paid for access you won't use. This is why it matters to cancel right before a renewal date rather than immediately after signing up.

Pro tip: Add a reminder to your phone calendar for the date your access expires. This ensures you know when you're truly done with the service and helps you catch any rogue charges that appear after that date.

Refund options and how to request one

Dofasting's refund policy is not as generous as some subscription apps, but you have options depending on your situation.

Refunds for accidental charges or failed cancellations

If you cancelled on time but Dofasting charged you anyway, you're entitled to request a refund. Contact the company's support team and provide your evidence:

• Screenshot of your cancellation confirmation (from website, App Store, or Google Play).
• Screenshot or email of the disputed charge on your bank or card statement.
• The date you cancelled and the date you were charged.
• Your account email address.

Email hello@dofasting.com with the subject "Refund request for [your email]" and attach all screenshots. The company typically responds within 3 to 5 business days. If they deny your refund claim, escalate to your bank's dispute team and file a chargeback.

Refunds for trial periods and promotional offers

If you took advantage of a trial (e.g., 7 days for ₱0 or ₱150) and cancelled before the trial ended, you should not be charged. Some users report being charged despite cancelling during the trial period. If this happens to you, request a refund immediately with screenshots of your trial start date, cancellation date, and the charge that appeared.

Dispute the charge with your bank if dofasting refuses

If Stopee's guidance gets you a refund directly from Dofasting, great. If the company refuses or ignores your request, contact your bank or card issuer. In the Philippines, banks are required by law to investigate disputes within 30 days. Provide your bank with:

• Your cancellation proof (screenshots or emails).
• The transaction details (date, amount, merchant name).
• A clear written explanation of why the charge is unauthorized.
• Any communication from Dofasting denying your refund.

Your bank will reverse the charge if they agree you cancelled on time and in good faith. This process typically takes 5 to 10 business days.

Common cancellation mistakes and how to avoid them

Most people who struggle to cancel Dofasting make the same errors repeatedly. Learning these mistakes now saves you frustration, money, and hours of back-and-forth with support.

Mistake 1: cancelling in the app instead of the billing source

This is the biggest trap. Deleting the Dofasting app or tapping "cancel" inside the app does not cancel your subscription. The app is just a gateway; the actual subscription lives on the billing platform (Dofasting's website, Apple, or Google). You must cancel where you subscribed, not inside the app.

Mistake 2: waiting too close to the billing date

Dofasting requires 48 hours' notice before your next charge. If your billing date is January 10th and you cancel on January 9th at 11 p.m., you're too late. The system has already processed the charge or queued it. Always cancel at least 3 days before your billing date to be safe.

Mistake 3: not taking a screenshot of the confirmation

A screenshot is your legal evidence. If Dofasting later claims you never cancelled, this proof protects you. Without it, you're relying on the company's word, and if there's a dispute, you lose.

Mistake 4: assuming the confirmation page is enough

Confirmation pages can be cached or may not represent a successful cancellation. Always wait for the email confirmation. If it doesn't arrive within 2 hours, follow up with support immediately. Waiting days to check for the email is a gamble; Stopee advises checking within 1 hour.

Mistake 5: not tracking which subscription billing method you used

If you've had Dofasting for years, you might have subscribed through the website but then switched to paying through App Store for convenience. You might now have two active subscriptions that you don't realize. Check your bank statement to see how many times Dofasting is charging you and from which merchant.

Timeline and what to expect

Cancellation isn't instant, but it is predictable. Here's the realistic timeline:

Checklist to confirm you've cancelled dofasting successfully

Use this checklist to ensure you've covered every step and left no room for error:

• You have identified the correct billing source (website, App Store, or Google Play).
• You logged in or opened the settings on the correct platform.
• You clicked "Cancel subscription" and received an on-screen confirmation.
• You took a screenshot of the confirmation page (with date and time visible).
• You received a cancellation confirmation email within 3 hours.
• You saved the email and screenshot together in a folder or cloud storage.
• You added a reminder to your calendar for the date your current access expires.
• You checked your bank statement 5 days after your next would-be billing date and confirmed no charge appeared.
• If a charge did appear, you emailed hello@dofasting.com with all your proof and requested a refund.
• You have the DTI complaint hotline saved in case escalation becomes necessary.

Should you cancel dofasting or try another option

Cancellation isn't always the only choice. Before you pull the trigger, consider whether pausing might work better for you.

Some subscription apps allow you to pause for a set period (e.g., 1 or 3 months) rather than cancel outright. This keeps your account data, progress, and preferences intact without charging you. If Dofasting offers a pause option, this might suit you better than cancellation if you think you'll return to fasting later.

However, if you're cancelling because of cost, usability, or lack of results, a pause won't solve the underlying problem. In that case, full cancellation is the right move. Stopee recommends cancelling cleanly if you don't plan to return within the next 6 months; pausing is only useful if you have a specific reason to return.

Reviews and what other philippines users report

Feedback from Dofasting users in the Philippines reveals consistent themes. Users praise the personalized fasting schedules and meal guidance but frequently cite two problems: surprise charges after cancellation attempts and difficulty contacting support in English or Tagalog.

Some users report that the app's user interface is confusing and that the cancellation button is not where they expected it to be. Others have posted on social media about receiving charges months after they thought they'd cancelled, discovering multiple active subscriptions they didn't know about.

On the positive side, users who cancel correctly and on time report no issues. Stopee's review compilation shows that the company does process refunds if you provide clear proof of cancellation and a disputed charge. The key is documentation and persistence.

Comparison table: when to cancel vs. pause dofasting

Contact and escalation details for dofasting

If you need to reach Dofasting directly or escalate a dispute, use these official channels:

• Support email: hello@dofasting.com (include your account email and full details)
• Help center: https://help.dofasting.com/hc/en-us (check FAQs before emailing)
• No phone support available (contact must be via email or help portal)

If Dofasting doesn't respond to your refund request within 7 business days or denies your claim unfairly, file a complaint with the Department of Trade and Industry (DTI):

• DTI National Capital Region: Tel: +63 2 8737-3040 (or contact your local DTI office)
• Online complaint: https://www.dti.gov.ph/services/consumer-complaints (file a formal complaint with screenshots attached)
• Reference law: Republic Act No. 7394 (Consumer Act of the Philippines)

Final thoughts and the stopee commitment

Cancelling a subscription should never feel like a battle. You paid for a service, you made a decision to stop, and the company should respect that decision promptly and clearly. The fact that you're reading this guide means you're taking control and protecting yourself from unwanted charges.

Follow the steps in this guide, document everything, and stay calm. Cancel at least 3 days before your next billing date, take screenshots, and watch for the confirmation email. If Dofasting charges you anyway, you have legal protections under the Consumer Act and the tools to dispute it.

Stopee has helped thousands of consumers cancel subscriptions like Dofasting, recover unauthorized charges, and reclaim clarity over their billing. Whether you're cancelling because the app didn't meet your needs or because cost has become a concern, Stopee's step-by-step guidance and consumer protection framework ensure you exit safely and with proof in hand. Your wallet and your peace of mind matter, and Stopee is here to protect both.