Manage Dofasting

How to cancel DoFasting: your complete australian guide to stopping subscriptions and getting refunds

What DoFasting is and why you might want to leave

DoFasting is a subscription-based intermittent fasting app that combines fasting timers, meal planning, workout routines and educational content to support your weight loss and wellness journey. The service operates on recurring billing cycles ranging from monthly to annual plans, with pricing that varies significantly based on promotions and your location in Australia.

The app itself has earned a 4.5 out of 5-star rating for its tracking features and user interface. However, many Australian users report frustration with unexpected renewals, difficulty cancelling their subscriptions and slow refund processing. If you've decided DoFasting no longer fits your needs, Stopee is here to guide you through every cancellation step so you avoid common pitfalls and protect your wallet.

When you should consider cancelling DoFasting

You might be ready to cancel if you're not using the app regularly, if you've achieved your fitness goals, or if you're concerned about ongoing charges to your payment method. The good news is that cancellation is straightforward once you know which platform you subscribed through and what steps to follow. Stopee has helped thousands of consumers navigate exactly this scenario.

Pricing breakdown for australian subscribers

Understanding what you're currently paying will help you spot savings if you decide to stay, or confirm your cancellation is urgent. Below are the typical AU dollar amounts you'll encounter with DoFasting subscriptions.

These figures reflect recent regional pricing data and are representative only. DoFasting regularly runs promotional discounts, meaning you may have paid a lower initial rate that resets to full price at renewal. Check your last charge or email receipt to confirm your exact plan and next billing date.

How DoFasting auto-renewal works

Your subscription renews automatically at the start of each billing cycle unless you cancel beforehand. This is why unexpected charges appear on your statement if you forget about the service. The renewal date is tied to your purchase date, not the calendar. For example, if you bought a 3-month plan on the 15th of any month, your next charge will occur on the 15th of three months later.

Promotional pricing resets at renewal, so if you paid a discounted rate initially, you'll likely be charged the standard price on your next renewal unless you find another promotion before that date arrives.

Cancellation methods: which platform you used matters

The platform where you purchased DoFasting determines exactly how you cancel and who processes your refund. Most Australian users subscribed through one of three routes: the DoFasting website directly, the Apple App Store, or Google Play. Your cancellation method must match your purchase method, or your subscription will continue charging you.

Cancel if you subscribed via the DoFasting website

This is the most common route for Australian subscribers purchasing directly from the developer. Follow these steps carefully to avoid failed cancellation attempts.

1. Open your web browser and navigate to dofasting.com/clients/login
2. Enter your email address and password to log into your account
   • If you've forgotten your password, click the "Forgot password?" link and reset it via the email sent to your registered inbox
3. Once logged in, look for "Account Settings", "Subscription", or "Billing" in the main menu or left sidebar
4. Find the section showing your active subscription and renewal date
   • This section displays your plan type, next billing date and payment method
5. Click the "Cancel subscription" or "Manage subscription" button
6. Follow the on-screen prompts to confirm your cancellation
   • DoFasting may offer a discount to retain you; decline this unless you genuinely want to stay
7. You should see a confirmation message stating your subscription has been cancelled
8. Check your email inbox for a confirmation email from DoFasting within 24 hours
   • Warning: If you don't receive confirmation, log back in to verify the subscription status in your account

Pro tip: Stopee recommends taking a screenshot of your account dashboard after cancellation showing the "cancelled" or "inactive" status. This protects you if a renewal charge appears unexpectedly and you need to dispute it with your bank.

Cancel if you subscribed via apple app store

Deleting the DoFasting app from your iPhone or iPad does not cancel your subscription; you must manage it through Apple's settings instead. Follow these exact steps on your Apple device.

1. Open the App Store app on your iPhone or iPad
2. Tap the account icon (profile picture) in the top right corner
3. Tap "Subscriptions"
4. Find and tap "DoFasting" in the list of active subscriptions
5. Tap "Cancel subscription" or "Edit"
6. Confirm your cancellation by tapping the final confirmation button
   • Apple will display your cancellation effective date (usually immediately or at the end of your current billing period)
7. Look for an on-screen message confirming the cancellation is complete
8. Check your email for an iTunes/Apple confirmation email

Warning: Some users report that tapping "Edit" on an App Store subscription shows a downgrade option instead of a cancel button. If this happens, look for "Cancel subscription" text at the bottom of the screen, or repeat the steps to access the full cancellation menu.

Cancel if you subscribed via google play

Android users who subscribed through Google Play must cancel via the Google Play Store app or website, not by uninstalling DoFasting. Use these steps on your Android device or computer.

1. Open the Google Play Store app on your Android device (or visit play.google.com on a computer)
2. Tap the account icon (menu icon or profile picture) in the top right
3. Select "Subscriptions" or "Manage subscriptions"
4. Find "DoFasting" in your active subscriptions list and tap it
5. Tap "Cancel subscription"
6. Select your reason for cancellation (optional, but helpful feedback)
7. Tap "Yes, cancel subscription" to confirm
   • Google Play will show your cancellation effective date
8. Confirm the cancellation is complete by checking your email for a Google Play receipt or confirmation

Pro tip: Google Play sometimes shows a "pause subscription" option before "cancel". If you're only taking a temporary break, pausing for one month lets you resume later without losing your account data. However, if you've decided DoFasting isn't for you, proceed directly to cancel.

Refund eligibility and australian consumer law

Your right to a refund after cancellation depends on when you cancelled, which platform you used, and Australian Consumer Law protections. Understanding your rights means you can push back if DoFasting refuses to refund a recent charge.

Refund windows and what you're entitled to

DoFasting publishes a limited refund window for purchases made directly through their website, typically between 7 and 14 days from the purchase date. If you cancel outside this window, you may not receive an automatic refund, but you still have protections under Australian Consumer Law.

If you subscribed through Apple App Store, you have 14 days from purchase to request a refund directly from Apple. If you subscribed through Google Play, you have 48 hours from purchase to request a refund. After these windows close, marketplace refunds become much harder to obtain.

However, if DoFasting failed to deliver the service as advertised, or if the app was unfit for its intended purpose, you may qualify for a refund well outside the standard window under the Australian Consumer Law. For example, if the app never loaded properly, crashed repeatedly or didn't include features you paid for, Stopee recommends you request a refund citing the consumer guarantees outlined below.

Your consumer rights under australian consumer law

The Australian Consumer Law guarantees that services must be provided with due care and skill, delivered within a reasonable time, and fit for their purpose. If DoFasting failed to meet these standards, you have the right to request a refund or remedy, regardless of DoFasting's published refund policy.

Common grounds for a refund include the app being unfit for purpose, failing to provide the features advertised, or becoming unavailable due to a technical issue. If you request a refund and DoFasting refuses, you can escalate your complaint to the Australian Competition and Consumer Commission (ACCC).

Keep copies of your purchase receipt, any correspondence with DoFasting, and screenshots of the app or account showing the issue. These documents strengthen your position if you need to dispute a charge with your bank or lodge a complaint with a consumer authority.

How to request a refund directly from DoFasting

1. Visit the DoFasting Help Center or support page
2. Submit a refund request through their help ticket system, or email hello@dofasting.com
3. Include your purchase receipt, order number, email address and the reason for your refund request
   • Be specific: mention the date of purchase, the amount charged, and why you believe you're entitled to a refund
4. If you're citing a service failure, describe exactly what went wrong (e.g. "the app crashed every time I tried to log in" or "the meal plans did not load for three weeks")
5. Wait for DoFasting's response, typically within 5 to 10 business days
6. If DoFasting refuses and you believe you have grounds under Australian Consumer Law, reply to the same email citing the specific consumer guarantee that was breached
7. If DoFasting still refuses after your second request, escalate the complaint to the ACCC at accc.gov.au

Pro tip: When requesting a refund, be polite but firm. Avoid emotional language and focus on facts: what you paid, when you paid it, and what went wrong. Companies respond better to clear, documented complaints than to frustrated tone.

What happens after you cancel

Cancellation is finalised, but a few important things happen next. Make sure you understand the timeline so you're not surprised by a final charge.

Your access and final charges

Once you cancel your subscription, you retain access to DoFasting until the end of your current billing period. For example, if you subscribed to a 3-month plan and cancel after one month, you keep full access for the remaining two months you've already paid for. You will not be charged again when that period ends.

However, if you cancel within days of a renewal charge, that charge may have already been processed and your refund request must be handled separately. Check your bank or card statement for any charges dated after your cancellation confirmation.

How to verify cancellation status

Log back into your DoFasting account (if you subscribed via their website) or your App Store/Google Play settings 48 hours after cancellation to confirm the subscription shows as "cancelled" or "inactive". If it still shows as active, you may need to repeat the cancellation steps or contact DoFasting support.

For website purchases, email hello@dofasting.com with your order number and ask for written confirmation that your subscription is cancelled and will not renew. Stopee recommends always getting written confirmation in email form, as this becomes vital evidence if a dispute arises.

Common mistakes that delay or prevent cancellation

Many Australian subscribers struggle with cancellation because they make a small mistake early on. You're not alone if your first attempt didn't work as expected, but these errors are entirely avoidable.

Deleting the app instead of cancelling the subscription

This is the most common mistake, especially among App Store and Google Play users. Simply uninstalling DoFasting does nothing to stop recurring charges. Your subscription renews in the background, and you'll be charged automatically on renewal day because the cancellation never happened in the app store system. Always cancel through your device settings or the app store itself, never through app deletion.

Cancelling through the wrong platform

If you bought DoFasting via Apple App Store but try to cancel through the DoFasting website, your cancellation won't take effect. The two billing systems are separate. Your subscription will continue charging through App Store, and DoFasting support won't be able to help because they don't control your App Store subscription. Always match your cancellation method to your purchase method.

Missing the refund request window

If you cancel outside DoFasting's published refund window, many users assume they've forfeited their right to a refund and don't ask. This is incorrect. You can still request a refund, especially if the service didn't work as advertised. The published window is just DoFasting's preference, not a legal boundary under Australian Consumer Law.

Not checking your email for confirmation

DoFasting sends cancellation confirmations by email, but these arrive within 24 hours, not immediately. Some users assume cancellation failed because they don't see a confirmation straight away. Always wait 24 hours before deciding your cancellation didn't work. If no confirmation arrives, log in and verify your account status, then contact support if needed.

Refund request checklist for australian consumers

Use this checklist before and after you request a refund to maximise your chances of success and protect your consumer rights.

When to escalate: ACCC complaints and bank chargebacks

If DoFasting refuses your refund request and you believe you're entitled to one under Australian Consumer Law, you have two escalation options. Stopee recommends trying both if necessary.

Lodge a complaint with the ACCC

The Australian Competition and Consumer Commission oversees consumer protection across Australia. You can file a complaint at accc.gov.au/consumers/complaints if you believe DoFasting has breached the Australian Consumer Law or engaged in misleading or deceptive conduct.

The ACCC investigates patterns of complaints across multiple consumers, so even if your individual claim is small, your report adds weight to larger issues they may already be tracking. Include all your supporting documents in the complaint.

Dispute the charge with your bank

If you paid by credit card or debit card, contact your bank and request a dispute (sometimes called a "chargeback"). Explain that you cancelled your subscription and DoFasting continued charging you, or that you requested a refund and DoFasting refused. Provide your bank with copies of your cancellation confirmation, refund request email and DoFasting's refusal response.

Banks in Australia typically side with customers on subscription disputes if you can show you took reasonable steps to cancel and request a refund. Prepare to provide evidence within 7 to 14 days of filing the dispute.

Contact details and company information

Keep these details on file for your records and if you need to escalate a complaint.

DoFasting company address: Fasting Solutions UAB, J. Basanavičiaus g. 26, Vilnius, Lithuania

Support email: hello@dofasting.com

Help centre: Visit the DoFasting Help Center on their website for frequently asked questions and ticket submission

Australian Consumer Authority: Australian Competition and Consumer Commission (ACCC), accc.gov.au, phone 1300 302 502

Summary and next steps

Cancelling DoFasting is straightforward once you know your subscription platform and follow the correct steps. Whether you subscribed via their website, Apple App Store or Google Play, Stopee has shown you exactly how to cancel without hitting common pitfalls.

Remember that you have consumer protections under Australian Consumer Law, and if DoFasting refuses a refund you believe you're entitled to, you can escalate to the ACCC or dispute the charge with your bank. Keep all documentation, act within the refund windows where they apply, and don't hesitate to reach out to support if your first cancellation attempt fails.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they thought were lost. If you need further guidance on cancelling DoFasting or any other subscription, visit Stopee at stopee.com for additional consumer guides and support resources tailored to Australian subscribers.