Manage Certified Fasting

How to cancel certified fasting and reclaim your money

What is certified fasting and why you might want to cancel

Certified Fasting is a subscription-based wellness platform offering personalized fasting schedules, meal planning tools, and tracking features designed to support weight loss and metabolic health. The service operates on automatic renewal, meaning your card gets charged repeatedly until you actively stop the billing cycle. If you've signed up and now want to exit, you're not alone-Stopee has helped thousands of consumers cancel recurring charges they no longer need.

How the service works and what you're paying for

The platform combines algorithm-driven fasting protocols with optional add-on modules like shopping lists, nutritionist chat, premium coaching, and workout content. Pricing varies by plan tier and your geographic location. The base subscription begins with promotional trials (sometimes as low as $7 for seven days) but converts to recurring monthly charges unless you cancel before the renewal window closes. Add-on features can layer additional costs on top of your base plan.

Certified Fasting operates from a registered office in Latvia, which matters for cancellation and refund purposes. The company processes payments automatically and requires you to take action at least 48 hours before your renewal date to prevent the next charge from going through. Many customers report confusion about this timeline, resulting in unwanted charges after they believed they had cancelled.

Red flags that signal it's time to cancel

You should consider cancelling if you've experienced unexpected charges after a trial period ended, difficulty reaching customer support, or billing continuing after you attempted to cancel. Some users report that cancellation confirmations didn't actually stop their recurring payments. Others describe surprise add-on charges stacked onto their base subscription during signup. If your goals have shifted or you're not seeing results, cancelling frees up money for services that better serve your needs.

Your rights as a u.S. consumer cancelling certified fasting

The Federal Trade Commission Act and state consumer protection laws give you specific rights when dealing with negative option (automatic renewal) services like Certified Fasting.

What federal law requires from subscription services

Under the Telemarketing Sales Rule (TSR) and the ROSCA (Restore Online Shoppers Confidence Act), any company offering automatic renewal must provide you with clear, conspicuous cancellation terms before you enroll. This includes the frequency of charges, the amount, and the cancellation mechanism. The company must also obtain your express, informed consent before charging you. Critically, if Certified Fasting made cancellation harder than signup, that violates federal standards.

The TSR also requires that companies make cancellation available through the same channel you used to enroll. If you signed up online, you must be able to cancel online with minimal friction. A mailed form, phone tag, or customer service runaround doesn't meet the legal standard.

Your right to a refund within 30 days

Certified Fasting's terms state that refund requests made within 30 days of the initial charge may qualify for a full or partial refund. This applies even if you've used the service, provided you request it promptly. You do not need permission or approval to request a refund within this window; you have a legal right to fair dealing under consumer protection statutes. If Certified Fasting refuses your refund claim without legitimate reason, escalation to your state's Attorney General office or the Consumer Financial Protection Bureau (CFPB) may be necessary.

How to cancel certified fasting step-by-step

The most direct path to cancellation is through your online account dashboard, but backup methods exist if that fails.

Cancelling through your certified fasting account

1. Log in to your Certified Fasting account using your email and password.
   • Go to the official website and click "Sign In" or "Log In" at the top.
   • If you've forgotten your password, use the "Forgot Password" link to reset it via email.
2. Navigate to your Profile or Account Settings.
   • Look for a menu icon (three horizontal lines) or a user account icon in the top right corner.
   • Select "Profile," "Account Settings," or "My Account" from the dropdown menu.
3. Find the Subscriptions or Billing section.
   • Scroll down until you see "Active Subscriptions," "Billing," "Manage Plan," or "Renewal Settings."
   • You may see multiple line items if you've added premium modules or coaching features-review all of them.
4. Select the subscription you want to cancel.
   • Click on the plan name or an "Edit" button next to it.
   • Look for an option labeled "Cancel Subscription," "Stop Renewal," "Pause," or "Downgrade."
5. Confirm the cancellation and save your changes.
   • The system may ask for a reason; you don't need to provide one, but doing so can help the company improve.
   • Look for a confirmation message or email within a few minutes.
   • Warning: Do not simply close the browser window or assume the cancellation worked without seeing a confirmation screen or email.

If online cancellation fails or isn't available

If you cannot find a cancellation button in your account, or if your cancellation attempt failed and billing continued, escalate to the company's customer support team or use mailed written notice as a legal backup.

1. Contact Certified Fasting customer support through the website.
   • Look for a "Contact Us," "Help," or "Support" link, usually in the footer.
   • Choose email or chat if available and explain that you want to cancel your subscription and stop all recurring charges.
   • Provide your full name, account email, and the last four digits of your payment method.
   • Request written confirmation of the cancellation.
2. If support doesn't respond within 5-7 business days, send written cancellation notice by mail.
   • Address your letter to Certified Fasting's registered office (see contact information below).
   • Include your account email, full name, the last four digits of your card or PayPal account, and the date you want the cancellation effective.
   • State clearly: "I request immediate cancellation of my subscription and termination of all automatic renewals effective immediately."
   • Use a trackable shipping method (certified mail or a service like FedEx) so you have proof of delivery.
   • Keep a copy of your letter for your records.

Refund and billing timeline: what to expect after cancelling

Understanding the refund window and billing cycle prevents frustration and protects your financial interests.

The 30-day refund window explained

Certified Fasting's terms state that you may request a refund within 30 days of your original charge date. This is not a promotional grace period-it reflects consumer protection standards. To qualify, you must submit proof of payment (a PayPal receipt, bank statement, or credit card statement showing the charge from Certified Fasting). The company has no legitimate reason to deny a refund request within this window unless you've explicitly agreed to a non-refundable promotion.

Pro tip: If you used a credit card, you can also dispute the charge with your card issuer if Certified Fasting refuses your refund request. This is a formal dispute and carries more weight than a refund request alone. Your card issuer is legally obligated to investigate within 60 days.

When the next charge occurs and how to prevent it

Certified Fasting requires at least 48 hours notice before your renewal date to stop the next charge. If you cancel with less than 48 hours remaining in your billing cycle, you may still be charged. Check your last receipt or invoice to identify your exact renewal date, then calculate backwards. If today is the 15th and your renewal is on the 17th, you've passed the window-expect a charge, then file a refund request immediately.

After you cancel, you should see a status change in your account from "Active" to "Cancelled" or "Expired." If the status remains "Active" 24 hours after you submitted cancellation, contact support again. Do not assume you're cancelled until you see written proof.

Pricing breakdown: what certified fasting costs

Pricing varies significantly based on plan tier, add-ons, and regional promotions, but here's what users consistently report paying in the United States.

If you've stacked multiple add-ons, your total monthly charge could exceed $150. Stopee recommends reviewing your most recent invoice to see exactly what you're being charged and for what. This makes it easier to identify which subscriptions to cancel first.

Common mistakes when cancelling certified fasting

Cancellation confusion is frustrating, and small errors can leave you paying longer than you intended. Here are the traps that catch most users.

Mistake 1: confusing pausing with cancelling

Some subscription apps offer a "Pause" button that stops your current access but keeps your account active and ready to renew. If you click "Pause," you are not cancelled. The next billing cycle still arrives. Always look for "Cancel," "Stop Renewal," or "Terminate" language. If you see "Pause," that's not the same thing-click through to find the actual cancellation option.

Mistake 2: not waiting for written confirmation

Clicking a button on your screen is only the first step. Many users report that the app showed "Cancellation Requested" but the charge still appeared weeks later. After you submit cancellation, wait for an email confirmation from Certified Fasting that includes your cancellation date and confirmation number. If no email arrives within 24 hours, contact support to confirm it went through. Warning: Do not assume you're safe until you have written proof.

Mistake 3: missing the 48-hour deadline

Certified Fasting enforces a 48-hour advance notice period. If you attempt cancellation with fewer than 48 hours until renewal, your request may not process in time and you'll be charged again. Once you're charged, a refund request becomes necessary. Calculate your renewal date now and work backwards-if you're within 48 hours, expect one more charge and prepare to refund it immediately.

Mistake 4: cancelling the wrong subscription if you have multiple

If you've added premium modules or coaching, these appear as separate line items in your billing. Cancelling your base plan does not automatically cancel add-ons. You must cancel each subscription individually. Review your subscription list carefully and ensure every active plan is marked for cancellation. Stopee has seen users cancel their main plan only to be shocked by a $50 "Premium Coaching" charge the following month.

Mistake 5: relying on customer service promises without written follow-up

A support agent who says "Your cancellation is processed" is not the same as a written, timestamped confirmation. Always ask for written confirmation via email. If the agent refuses or says it's not necessary, that's a red flag. Request it explicitly: "Please send me a confirmation email showing my cancellation effective date and confirmation number." This becomes your proof if billing continues and you need to escalate to your credit card issuer.

What to do after you've cancelled certified fasting

Cancellation is a process, not an event, and your job isn't finished once you click the button.

Monitor your bank account for the next two billing cycles

Even after successful cancellation, errant charges slip through. Check your credit card or bank statement on the date your renewal would have occurred and again 30 days later. If a charge appears after you cancelled, do not ignore it. Document the charge (screenshot or download a PDF of your bank statement) and proceed immediately to a refund request or credit card dispute.

Request a refund if you were charged within 30 days of signup

You have the right to request a refund for any charge made within 30 days of your original enrollment date. Submit this request in writing (email to support or mailed letter to the office address) and include:

• Your account email address and full name
• Your original enrollment date
• Payment proof (PayPal receipt, bank statement, or last four digits of your card)
• A clear statement: "I request a full refund of my charge dated [date] within 30 days of enrollment."

Keep a copy of your request. If Certified Fasting doesn't respond within 10 business days or denies your request without justification, escalate the dispute through your credit card company or PayPal.

Save your cancellation confirmation email permanently

Archive the confirmation email from Certified Fasting in a folder labeled "Cancellations" or "Finance." Include the date, confirmation number, and any notes about conversations with support. If billing disputes arise months later, this email is your proof that you acted in good faith to stop the subscription. Many consumers lose this proof and regret it when they need to dispute a charge.

Contacting certified fasting for cancellation or refund

If online cancellation fails or customer support doesn't respond, use the mailing address below to send formal written notice.

Mailing address for cancellation and refund requests

Fasting Ltd.
Lastadijas iela 6
LV-1050
Riga, Latvia

Send your cancellation letter via certified mail or an international tracking service. Include your account email, payment proof, and the phrase "Request for immediate cancellation and refund." Keep tracking and delivery confirmation. The company is registered in Latvia but processes payments in USD from U.S. customers, so federal consumer protections apply to your dispute.

When to escalate beyond the company

If Certified Fasting ignores your refund request or refuses to cancel your subscription, you have escalation options. File a complaint with the Federal Trade Commission at reportfraud.ftc.gov or contact your state's Attorney General office. If you paid by credit card and the company won't refund you, dispute the charge with your card issuer within 120 days of the transaction. Pro tip: Card companies have strong incentives to side with cardholders on subscription disputes, especially if the company violated ROSCA rules by making cancellation difficult.

Key takeaways: cancelling certified fasting with confidence

Cancelling Certified Fasting is straightforward if you follow the process correctly and keep written records. Log into your account, find the subscription section, and click "Cancel"-then wait for an email confirmation. If that doesn't work, contact customer support or mail written notice to the Latvia office. Request a refund within 30 days if you were charged without clear consent. Monitor your bank account for two billing cycles after cancellation to catch any errant charges. Most importantly, never assume you're cancelled until you have written proof in your email inbox.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following these exact steps. Whether you're exiting Certified Fasting due to cost, lack of results, or poor customer service, your cancellation is your legal right. If the company resists, federal consumer protection law is on your side. Document everything, stay persistent, and Stopee is here with guides and resources to support your cancellation journey from start to finish.