Manage Fasteasy

How to cancel fasteasy and stop unexpected charges

What fasteasy is and why people cancel

Fasteasy is a subscription-based intermittent fasting and health tracking service that delivers personalized fasting schedules, progress analytics, and coaching-style content to your phone. The platform operates on a tiered pricing model with monthly and annual subscription options, each unlocking premium features like custom fasting plans, tracking tools, and motivational content.

Many users appreciate Fasteasy's clean interface and beginner-friendly approach to fasting. However, a significant volume of customer complaints on review platforms center on one recurring problem: unexpected charges and difficulty canceling. If you've landed here, you likely recognize that pattern yourself. The good news is that canceling Fasteasy is absolutely achievable once you understand the process and your rights as a US consumer. Stopee is here to guide you through every step.

Subscription tiers and what you're paying

Fasteasy pricing varies by region and platform, but here's what US subscribers typically report across app stores and billing statements.

Pricing can fluctuate based on promotions, your app store location, and currency conversion. Keep your most recent billing statement handy as you cancel. You'll need the exact amount charged to reference any refund disputes.

Common reasons people cancel fasteasy

Customer feedback reveals several recurring cancellation triggers. Many users report that charges continued after they thought they had canceled, or that billing statements lacked transparency about renewal dates. Others found the value proposition didn't match the recurring monthly cost, especially when free alternatives exist. Some subscribers struggled to access their account settings or billing history on the app itself. And a meaningful segment of users felt the service simply wasn't delivering the personalized coaching or results they expected.

If any of those reasons resonate with your situation, you're not alone. Stopee has documented thousands of similar experiences, and the path forward is clear.

Your consumer rights under US law

Before you cancel, understand the legal protections that exist in your favor as a US consumer.

The restore online shoppers confidence act (ROSCA) and the federal trade commission act

The Federal Trade Commission enforces two critical rules that directly protect you from Fasteasy's billing practices. First, the Restore Online Shoppers Confidence Act requires that any company offering a subscription on the internet must obtain your express informed consent before charging you. That means Fasteasy must clearly disclose all material terms including the price, frequency, duration, and cancellation process before you authorize the first charge. Second, the Telemarketing Sales Rule (under the Federal Trade Commission Act) mandates that companies maintain a simple mechanism to cancel subscriptions with the same ease as enrollment. If you signed up online in seconds, Fasteasy must allow you to cancel online in seconds too. If they don't, they're in violation.

What does this mean practically? If Fasteasy does not offer an in-app cancellation button or easy online process, the company is operating outside regulatory compliance. That fact strengthens your position if you file a complaint or dispute a charge with your bank or card issuer. Stopee strongly recommends documenting this gap if it applies to you.

State law protections and the right to a refund

Depending on your state, you may have additional protections. California's Consumer Legal Remedies Act, for example, prohibits deceptive or unfair cancellation practices. New York and Illinois have similar consumer protection statutes. If Fasteasy charged you repeatedly after you attempted cancellation, or failed to honor a documented cancellation request, you have grounds to dispute those charges through your credit card issuer or bank, citing deceptive billing practices. The burden falls on Fasteasy to prove you authorized each charge, not on you to prove you didn't.

How to cancel fasteasy: step-by-step methods

Fasteasy offers limited cancellation channels, and that's part of the problem many users encounter. Here are all available routes to stop your subscription.

Method 1: attempt cancellation through the mobile app (if available)

Start here if you have the Fasteasy app installed on iOS or Android. The Federal Trade Commission requires that you be able to cancel where you signed up, so the app should offer a clear cancellation path.

1. Open the Fasteasy app on your phone.
2. Navigate to your account settings or profile section (usually a gear icon or "Settings").
3. Look for "Subscription," "Billing," or "Manage Subscription" options.
4. Select the option to view or manage your current plan.
   • On iOS: If Fasteasy uses Apple's in-app subscription system, you may be routed to Apple's Settings to cancel. Follow Apple's cancellation steps.
   • On Android: If Fasteasy uses Google Play's subscription billing, you'll be routed to Google Play to cancel. Complete the cancellation there.
5. Confirm the cancellation and screenshot the confirmation screen immediately.
6. Check your email for a cancellation confirmation message within 24 hours.

Warning: Many users report that the app either lacks a visible cancellation button or buries it under vague menu labels. If you cannot find a cancellation option in the app after 5 minutes of searching, move directly to Method 2. Do not spend time troubleshooting app interface problems when faster alternatives exist.

Method 2: cancel through your app store account (iOS or android)

If the Fasteasy app itself doesn't offer a cancellation path, your app store account holds the real control over your subscription.

For iPhone/iPad users (Apple App Store):

1. Open the Settings app on your phone.
2. Tap your name at the top of the screen (Apple ID).
3. Select "Subscriptions."
4. Find and tap "Fasteasy."
5. Tap "Cancel Subscription" and confirm.
   • Apple will ask you why you're canceling (optional feedback).
   • You will receive an immediate on-screen confirmation and an email receipt.
6. Screenshot the confirmation and save the email receipt in a folder labeled "Cancellations."

For Android users (Google Play):

1. Open the Google Play app on your phone.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions."
4. Find and tap "Fasteasy."
5. Tap "Cancel subscription" and confirm the cancellation.
   • Google will ask for cancellation feedback.
   • You will see an immediate confirmation on screen and receive an email.
6. Screenshot the confirmation and preserve the email confirmation.

Pro tip: App store cancellations are the most reliable method because Apple and Google maintain transaction logs independently of Fasteasy. If you cancel through Apple or Google, you have a third-party record of the cancellation date, which protects you in any future billing dispute.

Method 3: contact fasteasy support via email

If you cannot cancel through the app or app store, your next route is direct contact with Fasteasy support. This method is slower but creates a written record of your cancellation request.

1. Locate Fasteasy's official support email address on their website or app footer.
2. Compose a new email with the subject line: "Cancellation Request - [Your Account Email]."
3. In the email body, include:
   • Your full name as it appears on your account.
   • The email address associated with your Fasteasy account.
   • Your current subscription plan (monthly, annual, etc.).
   • The billing amount you see on your most recent statement.
   • A clear one-sentence statement: "I request immediate cancellation of my Fasteasy subscription effective today. Please confirm cancellation in writing and provide the cancellation date."
4. Send the email and save a copy in a dedicated folder.
5. Wait up to 5 business days for a response. Fasteasy should confirm cancellation within that window.

Warning: Email support is notoriously slow. If you don't receive a confirmation email within 7 days, follow up with a second email marked "URGENT: Cancellation Confirmation Required" and reference your original request date.

Method 4: send a formal postal cancellation letter (last resort)

If email goes unanswered and you cannot cancel through the app, US consumer law permits you to send a formal written cancellation notice. Fasteasy lists only one postal address: the company's Cyprus location. While this feels like a slow process, it creates an indisputable legal record of your cancellation attempt.

1. Prepare a cancellation letter on plain white paper or in a text editor.
2. Include the following information:
   • Your full name and current mailing address.
   • Your email address and phone number.
   • The email address associated with your Fasteasy account.
   • Your subscription plan details (monthly, annual, price per billing cycle).
   • The date you signed up (if you have it in your email confirmation).
   • A clear cancellation statement: "I hereby request immediate cancellation of my Fasteasy subscription, effective today. I request written confirmation of this cancellation within 14 days. Please cease all recurring charges and confirm the cancellation date and any applicable refunds."
3. Sign and date the letter by hand.
4. Print and fold the letter, then place it in an envelope.
5. Address the envelope to:
   • Fasteasy Customer Service
     Karaiskaki 13
     3032 Limassol
     Cyprus
6. Send the letter via USPS Certified Mail with Return Receipt Requested. This costs about $8 and proves delivery.
7. Keep the certified mail receipt and the Return Receipt when it arrives back. These documents are your legal proof of cancellation attempt.

Allow 14 to 21 days for the letter to reach Cyprus, plus another 10 to 14 days for a response. Total timeline: approximately 4 to 5 weeks. This method is slow but ironclad for legal purposes.

What happens after you cancel

Cancellation and the end of charges are not always the same event, and understanding the lag is critical to avoiding surprise bills.

Timing of the final charge

When you cancel Fasteasy, the subscription stops immediately, but the timing of the final charge depends on when you cancel within your billing cycle. If you cancel on the first day of your monthly cycle, your service typically continues until the next renewal date, but no new charge occurs. If you cancel on the 28th day of a 30-day cycle, you may receive one final charge on day 30 before access is revoked. Review your cancellation confirmation email to clarify your service end date.

Verifying that charges have stopped

After cancellation, monitor your credit card or bank statement for 60 days. Watch for any charges labeled "Fasteasy," "Fasteasy Inc," or similar variants. Set a phone reminder for exactly 45 days after cancellation to double-check your statement. If you see a charge after your cancellation date, that is a billing error, and you have every right to dispute it.

Accessing your account after cancellation

Once your subscription cancels, Fasteasy typically revokes access to premium features within 24 hours. You may retain access to a free or limited version of the app, or the app may disappear from your home screen entirely. This is normal. You can delete the app from your phone at any time.

Refunds and disputing unauthorized charges

Stopee recognizes that some users discover Fasteasy charges only after multiple billing cycles, or find that charges continued after they thought they had canceled.

Requesting a refund directly from fasteasy

If you have been charged after your cancellation date, or if you want to request a refund for a subscription you no longer use, contact Fasteasy support with a refund request. Use the same email method as before, but change the subject line to "Refund Request - Unauthorized Charges."

1. Write a brief email explaining the situation: "I canceled my Fasteasy subscription on [date]. I was charged again on [date], which is after my cancellation. I request a full refund of the amount charged on [date] in the amount of $[X.XX]. Please process this refund to my original payment method within 5 business days and confirm completion."
2. Attach a screenshot of the charge from your bank or credit card statement.
3. Send the email and wait 10 business days for a response.
4. If Fasteasy does not respond or refuses the refund, proceed to the next step.

Pro tip: Keep all communication with Fasteasy. Fasteasy's silence or refusal strengthens your case in the next step.

Disputing charges through your bank or credit card

If Fasteasy ignores your refund request or denies it without reasonable explanation, you have the right to dispute the charge with your bank or credit card company. This is called a chargeback or dispute claim.

1. Contact your bank or credit card issuer by phone (the number is on your card statement or the back of your card).
2. Tell the representative: "I want to dispute a charge from Fasteasy dated [date] for $[amount]. I canceled the subscription on [date], but the company charged me anyway. I request a chargeback for unauthorized billing after cancellation."
3. The bank will ask you to provide:
   • Your cancellation confirmation email or screenshot.
   • Copies of the disputed charge(s) on your statement.
   • Any communication from Fasteasy (or lack thereof) regarding your refund request.
   • The dates you canceled and when the unauthorized charge appeared.
4. Your bank will file a dispute on your behalf and initiate an investigation. This process typically takes 10 to 30 days.
5. In most cases, your bank will credit the disputed amount back to your account within 5 to 10 business days while the investigation proceeds.

Important: Your bank will almost always side with you in cases of charges after documented cancellation. Fasteasy's burden is to prove that you authorized the post-cancellation charge. Absent that proof, the chargeback succeeds and you receive your refund.

Escalating to the federal trade commission

If you believe Fasteasy has engaged in a pattern of deceptive billing practices-charging users after cancellation, making the cancellation process deliberately hard, or misrepresenting subscription terms-you can file a complaint with the Federal Trade Commission. This does not result in a direct refund to you, but it creates a regulatory record and can trigger FTC investigation into the company's practices. Visit reportfraud.ftc.gov to file a complaint online. Stopee encourages all users who experienced repeated unauthorized charges to file an FTC complaint; collective complaints increase the likelihood of regulatory action.

Common mistakes that delay or prevent cancellation

You've made the decision to cancel, and it's frustrating to encounter avoidable obstacles.

Mistake 1: canceling in only one place and assuming it stuck

Some users cancel through their email or postal letter but forget that if they signed up through the app store (Apple or Google), the subscription may still be active there. Always cancel in every location where you have a record of the subscription. If you signed up on iOS, cancel through Apple Settings AND contact Fasteasy support to confirm. Redundancy prevents surprise charges.

Mistake 2: not saving proof of cancellation immediately

The moment you see a cancellation confirmation-on screen, in an email, or via certified mail receipt-take a screenshot or print a copy. Do not assume you can retrieve it later from the app, email, or your bank. Fasteasy may delete emails, the app may be uninstalled, and months later you will have no proof of when and how you canceled. Create a dated folder on your computer or in cloud storage labeled "Fasteasy Cancellation" and archive everything.

Mistake 3: ignoring charges in the weeks after cancellation

Many users cancel successfully but then receive a final charge 5 to 10 days later because the cancellation was processed mid-billing cycle. Others miss a surprise charge because they assume no more billing will occur. Set a phone reminder to check your statement 10, 30, and 60 days after cancellation. A single missed charge can turn into multiple disputes.

Mistake 4: deleting the app before you're certain the subscription is gone

Deleting the Fasteasy app from your phone does not cancel the subscription. You can delete an app while the underlying subscription remains active and continues to charge. Always cancel the subscription first (through app store or email), and only then delete the app.

Mistake 5: sending vague cancellation requests

If you email Fasteasy with a message like "I'm not happy with your service anymore," the company may assume you want billing support rather than outright cancellation. Use the exact phrase: "I request immediate cancellation of my Fasteasy subscription effective today." Clarity prevents misunderstanding and strengthens your legal position if a dispute arises later.

Checklist: before, during, and after cancellation

Use this reference to ensure you've taken every necessary step.

What users say about fasteasy cancellation

Independent review platforms reveal a consistent pattern in cancellation feedback. Many users praise Fasteasy's tracking functionality and note that the service is useful for fasting accountability in the first few weeks. However, a significant minority report that the cancellation experience was far more difficult than enrollment.

Specific complaints that appear repeatedly include: app cancellation buttons that don't work or don't exist; support emails that take weeks to respond; and charges that continued weeks after users believed they had canceled. Some reviewers describe the process as deliberately obfuscated, noting that the app's account settings page lacks any obvious cancellation option. A smaller group of users report that they successfully canceled after contacting their bank, suggesting that the dispute process is more reliable than direct communication with Fasteasy.

Positive accounts mention that public complaint responses-particularly on App Store reviews-sometimes result in refunds, suggesting that negative review pressure does encourage company resolution. A few users also note that they successfully canceled via the Apple App Store or Google Play without needing direct contact with Fasteasy at all, which aligns with the Federal Trade Commission's requirement that cancellation be available where signup occurs.

The overall sentiment is that Fasteasy is a functional fasting app that becomes frustrating during cancellation, and that persistence with the app store method or escalation to a bank dispute is the most reliable exit strategy.

Stopee's final advice: you have more power than you think

If you're reading this because Fasteasy has charged you unexpectedly or made cancellation difficult, understand that the law is firmly in your corner. The Federal Trade Commission has made clear that subscription cancellation must be as easy as signup, and that companies cannot make it arbitrarily difficult for consumers to stop charges. If Fasteasy has violated that principle, you have multiple escalation tools: your app store, your bank, and the Federal Trade Commission itself.

Start with the app store or email cancellation method. Move to a bank dispute if Fasteasy doesn't respond. File an FTC complaint if you believe the company's practices are deceptive. Document every step. And remember: you are not obligated to maintain a subscription you no longer want, and any company that makes cancellation harder than signup is operating outside the law.

Stopee has helped thousands of consumers cancel subscriptions they thought would haunt them forever, and the same tools and strategies work for Fasteasy. Follow the step-by-step process in this guide, keep your documentation, and you will cancel successfully. Stopee is on your side, and the law is too.

Fasteasy's postal address for formal written cancellation

If you opt for certified mail as your cancellation method, send your letter to:

Fasteasy Customer Service
Karaiskaki 13
3032 Limassol
Cyprus

Send via USPS Certified Mail with Return Receipt Requested. This method is slower but creates an indisputable legal record. Keep your certified mail receipt and return receipt as proof of your cancellation attempt. If you do not receive a response within 21 days, follow up with email or file a dispute with your bank using the certified mail receipt as evidence of your cancellation effort.