Manage Fasteasy

How to cancel fasteasy and take control of your subscription today

Understanding fasteasy and why you might want to leave

Fasteasy is a fasting and health tracking app available on iOS, Android, and web. It helps you monitor fasting periods, water intake, and weight while offering premium features like advanced analytics and exclusive content. Many users find real value in its tracking tools, but if the app no longer fits your routine or budget, cancelling should be straightforward.

What fasteasy offers

The app delivers fasting reminders, daily tracking dashboards, weight and water monitoring, and access to premium educational content when you upgrade. Free users get basic tracking, but premium subscribers unlock the full feature set. The service is designed for people committed to intermittent fasting routines and health tracking, but not every user stays engaged long-term.

Common reasons to cancel

You might cancel because you've completed your health goals, prefer a different tracking method, found the premium content didn't meet expectations, or simply need to cut discretionary spending. Whatever your reason, Stopee understands that cancelling should take minutes, not hours of frustration.

Your consumer rights in new zealand and how they protect you

New Zealand law gives you powerful protections when you subscribe to digital services like Fasteasy. Understanding your rights means you can cancel confidently and pursue refunds if something goes wrong.

The consumer guarantees act and digital services

Under the Consumer Guarantees Act 1993, every digital service you purchase must be of acceptable quality, fit for purpose, and delivered as promised. If Fasteasy fails to deliver premium features, has persistent technical bugs, or misrepresents its functionality, you have grounds to request a refund from the company directly.

This applies whether you purchase through the app stores or directly via the web portal. The guarantee covers subscriptions, meaning the service must work as advertised throughout your billing period.

The fair trading act protections

The Fair Trading Act 1986 prevents businesses from making false or misleading claims about their services. If Fasteasy advertises weight loss results or health benefits that it cannot deliver, or if it hides cancellation in confusing menus, you can lodge a complaint with the Commerce Commission.

Escalation and disputes

If Fasteasy refuses a refund claim or disputes your cancellation, you can escalate to the Commerce Commission (comcom.govt.nz). Stopee recommends documenting your cancellation request, screenshots of your account, and any technical issues you experienced. This evidence strengthens your position if you need to escalate.

Cancellation methods depending on where you subscribed

The platform you used to buy your subscription determines how you cancel. Stopping the subscription on the wrong platform won't stop your billing, so follow the exact steps for your purchase method.

Cancel via apple app store (iOS)

If you subscribed through your iPhone or iPad, you must cancel through Apple's Settings app. This is the only way to stop auto-renewal on iOS devices.

1. Open Settings on your iPhone or iPad.
   • Scroll down and tap your Apple ID name at the top of the screen.
2. Tap Subscriptions.
   • You'll see all active subscriptions linked to your Apple account.
3. Find Fasteasy in the list and tap it.
   • The subscription details page shows your billing date and plan name.
4. Tap "Cancel Subscription" and confirm your choice.
   • Apple will ask you to confirm; tap "Confirm Cancellation" when prompted.
5. Cancel at least 24 hours before your next billing date to avoid an unwanted charge.
   • If you cancel after billing occurs, you won't receive a refund from Apple unless you request one within 14-30 days of purchase.

Pro tip: Take a screenshot of your cancellation confirmation. If you're charged again, you have proof the subscription was cancelled.

Cancel via google play store (Android)

Android users must cancel through the Google Play Store app or website. Uninstalling the Fasteasy app does not cancel your subscription.

1. Open the Google Play Store app.
   • Tap your profile icon in the top right corner.
2. Tap Manage subscriptions.
   • You'll see all active Google Play subscriptions.
3. Select Fasteasy from the list.
   • Your current plan, billing date, and renewal amount appear here.
4. Tap "Cancel subscription."
   • Google will confirm the cancellation and explain when access ends.
5. Confirm your cancellation when prompted.
   • You may see a retention offer; ignore it if you've decided to leave.
6. Cancel at least 24 hours before your next renewal date.
   • Like Apple, Google Play rarely refunds subscriptions unless they're faulty or unused within a short window.

Pro tip: Check your cancellation email for a confirmation code. Google Play sends this to your registered email address.

Cancel via the fasteasy web portal

If you subscribed directly through Fasteasy's website or web app, you can cancel through your account settings.

1. Visit Fasteasy's web portal and log in with your credentials.
   • Use the email and password associated with your account.
2. Navigate to Account Settings or your Profile menu.
   • Look for a "Subscriptions," "Billing," or "Plans" section.
3. Find your active subscription and select "Cancel subscription."
   • The portal will confirm the cancellation and show when your access expires.
4. Alternatively, use the Contact Form if the cancel option isn't visible.
   • Write a clear message: "I request immediate cancellation of my subscription. Please confirm the cancellation date and final billing date."
5. Cancel at least 24 hours before your next billing date.
   • Web portal cancellations usually process instantly, but confirm via email.

Warning: If Fasteasy's web interface doesn't display a clear cancellation option, use the Contact Form immediately. Document your request with a screenshot and timestamp. This creates evidence if the company claims they never received your cancellation notice.

What happens to your account and access after cancellation

Cancelling your subscription doesn't instantly delete everything. Here's what changes and what stays the same.

Immediate changes to your account

Once you cancel, auto-renewal is disabled. No future charges will appear on your payment method. However, your access to premium features remains active until the end of your current paid period.

This is important: if you cancel mid-billing cycle, you don't lose access immediately. You keep the service until your billing period ends. Think of it as finishing what you've already paid for.

Your data and fasting records

Your account typically remains accessible after cancellation. Your fasting logs, weight tracking data, and personal information stay in your account. Once your paid period expires, you drop back to free-tier access (if available) or lose premium features.

If you want to preserve your data before cancelling, download or screenshot your key metrics. Some apps let you export data; check Fasteasy's settings for export options.

Reactivating your subscription later

If you cancel but later want to return, you can resubscribe anytime through the same platform. Your account may still exist, and you can pick up where you left off. Check Fasteasy's website to confirm if accounts are permanently deleted after a certain period of inactivity.

Fasteasy pricing and available plans in new zealand

Pricing for Fasteasy varies depending on your billing cycle and the current promotional rates. Below are typical plans based on third-party reports and approximate conversions to NZD (using 1 USD ≈ 1.70 NZD).

Important note: Fasteasy does not publish official New Zealand dollar pricing on its support pages or the NZ App Store. The figures below are estimates converted from USD. Actual charges will depend on the app store's exchange rates and any local pricing adjustments.

The annual plan offers the best per-month value, but only if you use the app consistently. If you're uncertain about commitment, start with the 1-month plan.

Refund eligibility and how to request your money back

Fasteasy offers refunds in specific situations. Stopee helps you understand your options and how to pursue them if the company resists.

When fasteasy refunds directly

Fasteasy may refund subscription fees if technical issues prevent you from using premium features or if the service doesn't deliver results as advertised despite following the app's recommendations. Refund eligibility depends on the company's policy, so you'll need to contact them directly.

• Submit refund requests through Fasteasy's Contact Form on the web portal.
• Explain the issue clearly: which features aren't working, any error messages, and when you first noticed the problem.
• Include screenshots of the bug or broken feature if possible.
• Fasteasy typically processes refund decisions within 3 to 5 business days.

App store and google play refund windows

Apple and Google have their own refund policies separate from Fasteasy. You can request refunds directly from the app stores within a limited window.

Apple App Store: You can request a refund within 14 days of purchase for subscriptions. Contact Apple Support through your account settings or via reportaproblem.apple.com.

Google Play Store: Google allows refunds within 48 hours of purchase, but this window is much shorter than Apple's. Request a refund through your Google Play account or contact Google Play Support.

Neither store guarantees refunds for subscription periods you've already used. If you cancel immediately after renewing, you have a reasonable case, but if weeks have passed, the stores rarely approve refunds.

Using consumer law as leverage

If Fasteasy refuses a refund and the service was genuinely faulty, you have grounds under the Consumer Guarantees Act. The Commerce Commission takes false health claims and technical failures seriously. Stopee recommends sending a formal written request citing the Consumer Guarantees Act before escalating to the Commission.

Email Fasteasy's support team: "Under the Consumer Guarantees Act 1993, I request a full refund for my subscription due to [technical fault / misrepresented features]. Please confirm receipt and provide a refund within 10 business days."

Keep this email and their response. If they ignore you, you have documentation for the Commerce Commission complaint.

Common cancellation mistakes to avoid

Cancelling should be simple, but small mistakes cost you money. These are the traps Stopee sees repeatedly.

Mistake 1: cancelling on the wrong platform

The most frequent error is cancelling in the app itself instead of through the platform's subscription settings. Uninstalling the app or logging out does not cancel your subscription. You must cancel through Apple Settings, Google Play, or the web portal. If you used the App Store to subscribe, your cancellation must happen in Apple Settings, not in Fasteasy's menu.

Mistake 2: cancelling too late in your billing cycle

If you cancel after your renewal date has passed, you'll be charged for the next period. Always cancel at least 24 hours before your billing date. Check your email receipts or your account settings to confirm the exact renewal date.

Mistake 3: not confirming the cancellation

After you hit "Cancel," take a screenshot of the confirmation message. If you're charged again, this proof shows the company you cancelled in good faith. Without it, disputing the charge becomes much harder.

Mistake 4: assuming a refund is automatic

Cancelling and requesting a refund are two separate actions. Cancelling stops future charges, but refunds for past billing periods require an explicit request. Don't assume the money comes back.

Practical checklist before and after cancelling

Use this checklist to ensure your cancellation is complete and your account is secure.

• Note your current billing date and renewal amount (check your last email receipt).
• Confirm which platform you subscribed through (Apple, Google, or web).
• Download or screenshot any data you want to keep (fasting logs, weight records).
• Cancel through the correct platform at least 24 hours before renewal.
• Screenshot the cancellation confirmation message.
• Check your email for a cancellation confirmation from the app store or Fasteasy.
• Wait 2-3 days and confirm no new charge appeared on your payment method.
• If a refund is needed, submit the request within 5 business days of cancellation.
• Keep all cancellation confirmations and correspondence for at least 12 months.

Summary and your next steps

Cancelling Fasteasy takes minutes if you follow the right process for your subscription platform. Stopee has guided thousands of New Zealand consumers through subscription cancellations, and the key is choosing your cancellation method correctly and documenting everything.

Start by identifying where you subscribed (Apple, Google, or web), then follow the step-by-step instructions above. Cancel at least 24 hours before your renewal date, take a screenshot of the confirmation, and monitor your payment method to ensure no future charges occur.

If Fasteasy refuses a refund and you believe the service was faulty or misrepresented, remember your rights under the Consumer Guarantees Act. Stopee is here to empower you with knowledge, and you can escalate to the Commerce Commission if needed.

If you experience issues cancelling Fasteasy or have questions about your refund, Stopee (stopee.com) offers free guidance on subscription cancellation across hundreds of services. Our mission is to make leaving services as easy as signing up. Visit Stopee today to confirm your cancellation is complete and take full control of your subscriptions.

Contact and escalation

For cancellation support or to contact Fasteasy directly, use their web portal Contact Form. If you need to escalate a dispute, contact the Commerce Commission at comcom.govt.nz. Stopee remains your trusted source for cancellation advice in New Zealand.