Manage Facer

How to cancel facer in new zealand and reclaim your subscription

What facer is and why you might want to cancel

Facer is a platform that lets you browse, customise and create watch faces for your smartwatch across multiple wearable devices. The service operates as both a mobile app (available on Android via Google Play and iOS via Apple App Store) and a web platform at facer.io. Most users appreciate the creative freedom, but if the subscription no longer fits your needs or budget, cancelling quickly matters.

At Stopee, we understand that subscription services can pile up. Whether you've found a competitor, want to simplify your tech spending, or simply changed your mind, we're here to walk you through cancelling Facer cleanly so no surprise charges catch you off guard.

Why new zealand consumers cancel facer

Common reasons include discovering free alternatives, upgrading to a device Facer doesn't support well, or deciding the customisation options don't justify the ongoing cost. Others cancel because they've exhausted the creative appeal or switched to a different smartwatch ecosystem entirely. Whatever your reason, Stopee makes the process transparent so you stay in control.

What you pay for facer in new zealand

Facer Premium unlocks advanced watch face features, cloud sync and priority support. Pricing varies by region and billing cycle (monthly, quarterly or annual). Your subscription is processed through whichever platform you signed up via: Google Play, Apple App Store or facer.io's web subscription system. This matters for cancellation because each route has a different cancellation method.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you when you cancel digital services. Understanding these rights empowers you to push back if Facer refuses to honour your cancellation or continues charging after you've cancelled.

What the consumer guarantees act means for subscriptions

Under the Consumer Guarantees Act, digital services (including subscriptions) must be supplied with care, skill and timeliness. If Facer fails to stop charging you after you've cancelled, or if the company misrepresents its cancellation policy, you have grounds to escalate. The Act also protects you against unfair contract terms that make cancellation deliberately difficult or opaque.

Most importantly, you can dispute charges with your bank or card provider within a reasonable timeframe if Facer continues to bill you after cancellation. New Zealand's Commerce Commission also investigates complaints about misleading cancellation practices, making this a credible escalation point if Facer ignores your requests.

Cooling-off and refund rights

Digital subscriptions don't carry a standard 14-day cooling-off period under New Zealand law, but platform-specific rules (Apple and Google) sometimes allow refunds within limited windows. If you've been charged in error, or if Facer's cancellation process failed, you can request a refund from Apple or Google directly, bypassing Facer entirely. Stopee recommends keeping records of all cancellation attempts and any confirmation emails.

How to cancel facer: step-by-step by platform

Your cancellation method depends on where you signed up and how you pay. Facer's billing is handled by the platform you used (Google Play, Apple App Store or facer.io), so you must cancel through that same source. Stopee walks you through each route with precision.

Cancel facer on android via google play

1. Open the Google Play Store app on your Android device.
   • If you don't see it on your home screen, swipe up and search for "Play Store".
2. Tap your profile icon (top-right corner) and select Subscriptions.
   • You'll see a list of all active subscriptions linked to your Google account.
3. Find and tap Facer from the list.
   • If you have multiple subscriptions, scroll to locate it.
4. Tap Cancel subscription at the bottom of the screen.
   • Google will ask you to confirm; select the reason for cancellation (optional but helpful for feedback).
5. Confirm cancellation in the final prompt.
   • You'll receive a confirmation email from Google within minutes.

Pro tip: Cancellation stops future auto-renewal, but you keep access to Facer Premium until your current billing period ends. Mark your calendar with the expiry date so you're not surprised when premium features disappear.

Warning: If you see the subscription listed as "active" after 24 hours, contact Google Play support immediately. Occasionally Google's system lags, but persistent charges indicate a glitch.

Cancel facer on iOS via apple app store

1. Open Settings on your iPhone or iPad.
   • Search for "Settings" if you're unsure where to find it.
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID account settings.
3. Select Subscriptions.
   • You'll see all active and recently cancelled subscriptions.
4. Tap Facer from the list.
   • If you have multiple subscriptions, find Facer by scrolling.
5. Tap Cancel subscription (or Edit subscription if cancellation isn't immediately visible).
   • Apple will confirm your cancellation immediately.
6. Check your email for an Apple cancellation confirmation.
   • Apple sends this within minutes; save it as proof of cancellation.

Important: You cannot cancel an Apple App Store subscription through the Facer app itself. Apple strictly controls all subscription management, so use Settings or the App Store only. If you attempt to cancel within the Facer app, you'll be directed back to Apple's system.

Pro tip: If you signed up via the App Store and want to request a refund for your most recent billing cycle, tap Report a problem in the subscription menu. Apple allows refunds for recent charges (typically within 14 days) if you claim the subscription was unwanted or you were charged in error.

Cancel facer on the web at facer.io

1. Visit facer.io and log in with your account credentials.
   • Use the same email and password you created when you signed up.
2. Navigate to Account Management or your user menu (usually top-right corner).
   • Look for icons labelled "Profile", "Account" or a dropdown menu with your name.
3. Locate the section showing your subscription status (labelled "Subscribed" or similar).
   • It will display your current plan and next billing date.
4. Click the pencil icon (edit button) next to your subscription status.
   • This opens the subscription management panel.
5. Select Cancel subscription or Turn off auto-renewal.
   • Facer will ask you to confirm; select yes.
6. You'll see a confirmation message on-screen and receive a confirmation email.
   • Save this email; it proves you've cancelled.

Pro tip: Web subscriptions via facer.io are often easier to manage than app store subscriptions because you have direct control. If you ever need to reactivate, you can do so immediately from the same Account Management page.

Warning: Facer's web interface occasionally doesn't reflect cancellations immediately. If you still see "Subscribed" after 24 hours, log out completely, clear your browser cache and log back in. If it persists, contact Facer support with your confirmation email as proof.

What happens after you cancel facer

Cancelling Facer stops future charges but doesn't instantly remove access. Understanding the timeline and what you lose helps you plan your transition.

Your access during and after the billing period

Once you cancel, you retain full access to Facer Premium features until your current billing period expires. If you cancel mid-cycle, you don't receive a pro-rata refund; you simply keep access until the next renewal date would have occurred. After that date passes, premium features (advanced customisation, cloud sync, priority support) become unavailable unless you resubscribe.

You can still access your account and any watch faces you've saved or created, but editing and uploading new premium faces will be blocked. Free watch faces from the Facer library remain available to non-subscribers.

Stopping future charges and verifying cancellation

Cancellation prevents auto-renewal on your next billing date. To confirm the cancellation worked, check your subscription status in the platform where you cancelled (Google Play, Apple or facer.io) within 24 hours. Your subscription should show as "Cancelled" or "Inactive" rather than "Active".

Most importantly, monitor your bank or card statement for the next 30 days. If you see a Facer charge appear after your cancellation date, contact your payment provider immediately to dispute it. Keep your cancellation confirmation email as evidence that you requested the cancellation in writing.

Preserving your data and watch faces

Before your subscription ends, export or save any custom watch faces you've created that you want to keep. Facer doesn't automatically delete your account or faces after subscription lapse, but premium features tied to those faces may stop working. Log into facer.io and download or screenshot any designs you value before losing premium access. After subscription cancellation, you may be unable to edit or export these files.

Refunds: what you can realistically expect

Facer's refund policy is restrictive, but you have options depending on where and how you paid.

Facer's direct refund policy

Facer does not offer automatic refunds for subscription purchases. The company supplies a digital service that activates immediately upon payment, which under New Zealand and international law disqualifies it from statutory cooling-off refunds. Once you've accessed your subscription, Facer considers the purchase final.

Your only realistic path to a refund is through the platform you used (Google Play or Apple App Store) or by disputing the charge with your bank if you can prove unauthorized billing or service failure.

Refunds via apple app store (iOS)

If you subscribed via Apple, you can request a refund directly from Apple within a limited window (typically 14 days after the charge, though Apple's policies can vary). Log into Settings, go to Subscriptions, tap Facer, and select Report a Problem. Choose "I want a refund" and explain your reason. Apple usually processes these within 5 to 10 business days. This works even if Facer refuses; Apple acts independently.

Refunds via google play (Android)

Google Play also allows refunds for subscriptions, usually within 48 hours of purchase. Open Google Play Store, go to your Subscriptions, tap Facer, and select Request a refund. Google will ask for your reason; be honest but brief. Refunds typically process within 3 to 5 business days. Like Apple, Google investigates independently of Facer.

Refunds for physical merchandise from store.facer.io

If you've purchased physical items (merchandise) from Facer's store, a 30-day refund policy applies. You must return items unused and in original condition with proof of purchase. Shipping costs are non-refundable, and you pay return postage yourself. Contact store.facer.io directly with your order number to initiate a return.

Pro tip: If you dispute charges with your bank after requesting refunds from Apple or Google, mention that you've already pursued the platform's refund process. Banks take this into account and are more likely to reverse charges if you've documented your efforts.

Common cancellation mistakes to avoid

Cancelling should be straightforward, but small oversights can leave you paying longer than expected. We've seen thousands of New Zealand consumers slip up at Stopee, and these are the most common traps.

Mistake 1: cancelling in the facer app instead of the platform

Many users open the Facer app, look for a "Cancel" button and assume they've cancelled. The Facer app has no cancellation option; it simply redirects you to the platform (Google Play, Apple or web) where you signed up. If you don't follow through to the actual platform, you haven't cancelled at all. Always cancel where you pay: in Google Play Settings, Apple Settings, or facer.io Account Management.

Mistake 2: not confirming cancellation in writing

Email confirmations are your proof. If you cancel and don't receive a confirmation email within an hour, contact support immediately. Stopee recommends screenshotting the cancellation confirmation page as well as saving the email. If a dispute arises later, you'll need this evidence to show your payment provider or escalate to the Commerce Commission.

Mistake 3: assuming cancellation means immediate access loss

You keep access until the end of your billing cycle, which can be 30 days away. Plan your cancellation timing accordingly. If you cancel on day 1 of a monthly cycle, you're paying for 30 days you might not use. Cancelling just before renewal is usually smarter.

Mistake 4: ignoring follow-up charges

Occasionally, payment processors take 24 to 48 hours to reflect cancellations. If you see another charge 5 days after cancelling, don't panic immediately, but do take action. Contact your bank or card provider and reference your cancellation email. Most providers reverse charges within 10 business days if you can prove you cancelled.

Mistake 5: deleting your account without cancelling first

Deleting your Facer account does not cancel your subscription. The two are separate. You must cancel the subscription first (through Google Play, Apple or facer.io), then delete the account if you wish. Otherwise, you risk charges continuing against a deleted account, which makes disputes harder.

Your checklist for a clean cancellation

Use this checklist to ensure nothing falls through the cracks.

• Identify where you signed up: Google Play, Apple App Store or facer.io?
• Log into the correct platform and navigate to your subscriptions or account settings.
• Locate the Facer subscription and confirm the next billing date.
• Select "Cancel subscription" and complete any confirmation prompts.
• Screenshot the cancellation confirmation page and save any confirmation email.
• Wait 24 hours and log back in to verify the subscription now shows as "Cancelled" or "Inactive".
• Set a phone reminder for the day before your current billing period ends, so you know when premium access expires.
• Export or download any custom watch faces you want to keep before access expires.
• Monitor your bank statement for the next 30 days to ensure no unexpected charges appear.
• Contact your payment provider immediately if you see a charge after your cancellation date.

Escalation: what to do if facer continues to charge you

If you've cancelled and a charge still appears on your statement, you have clear escalation paths.

Contact your bank or card provider first

Report the charge as unauthorised or disputed. Provide your cancellation email and screenshots as evidence. Your bank can reverse charges within 120 days (for most New Zealand accounts) under dispute resolution rules. Most reversals process within 10 to 15 business days. This is your fastest route and doesn't depend on Facer's cooperation.

Contact facer support directly

Email Facer's help desk with your cancellation proof and the charge that appeared. Include your order ID (visible in your bank statement or subscription history) and the exact date of the unexpected charge. Facer usually responds within 3 to 5 business days and can manually issue a refund if the cancellation failed on their system.

Escalate to the commerce commission

If Facer ignores your refund request or your bank's dispute, file a complaint with New Zealand's Commerce Commission. The Commission investigates misleading billing practices and has the power to force refunds and penalties. Visit the Commerce Commission website, select "Online services" or "Subscriptions", and submit your complaint with documentation. Stopee recommends this route only after you've tried direct resolution, as it can take 4 to 8 weeks, but it's a powerful lever if Facer refuses to budge.

Comparison: is facer worth keeping or should you cancel?

This table helps you decide whether cancellation is the right move.

Contact facer and little labs, inc. for further support

If you need to reach Facer's parent company, Little Labs, Inc., for billing disputes or escalations beyond the app, use these contact points. Facer does not maintain a dedicated New Zealand postal address, but these US contacts serve as corporate and legal mailing addresses:

Facer Help Centre: help.facer.io (available for general support tickets)

Little Labs, Inc. (corporate address): Contact via the Facer help centre or facer.io account support email. Specific street addresses are not publicly listed for international customers, so email escalation is your most reliable method.

For billing disputes, your bank or payment provider (Google Play or Apple) can also contact Facer's billing team on your behalf.

Final thoughts: take control of your subscriptions today

Cancelling Facer is a straightforward process once you know which platform to use and what to expect. The key is acting deliberately: cancel through the correct service (Google Play, Apple or facer.io), save your confirmation, and monitor your statement for the next month. You have consumer rights under New Zealand law, and if Facer continues to charge you after cancellation, your bank and the Commerce Commission both have your back.

Stopee has helped thousands of New Zealand consumers cancel unwanted subscriptions and reclaim control of their spending. Whether you're simplifying your tech costs, switching to a competitor, or just taking stock of your subscriptions, cancelling Facer cleanly is within your reach. Use this guide, follow the steps for your platform, and you'll be done in minutes. If complications arise, Stopee remains here to guide you through escalation and ensure you're treated fairly.