Manage Facer

How to cancel your facer subscription and reclaim your money

What is facer and why you might want to cancel

Facer is a smartwatch customisation platform that sells watch faces and premium subscriptions for devices running Android (Google Play), iOS (Apple App Store), or accessing the Facer website directly. The service offers three tiers: a free version with ads and limited storage, Facer Plus with ad removal and expanded access, and Facer Premium with unlimited premium face library and enhanced syncing.

You may cancel for several legitimate reasons. Many users report unexpected billing amounts that exceed advertised prices, difficulty stopping recurring charges after a free trial period ends, or loss of access to previously purchased faces when their subscription lapses. Others simply decide the service no longer fits their needs or spending priorities. Whatever your reason, Stopee recognises that taking control of your recurring subscriptions is your right as an Australian consumer.

Common reasons users cancel facer

The most frequent complaints centre on billing surprises. Users report being charged amounts that differ from app store listings, particularly when promotional first-year pricing expires without clear notification. Additionally, many users find that cancelling a trial subscription proves unnecessarily difficult, or they discover that their paid faces become inaccessible once a subscription expires, reducing the perceived value of their original purchases.

Your rights before you cancel

Under the Australian Consumer Law, you have legal protections when purchasing digital subscriptions. If Facer fails to deliver core features as advertised, charges you an amount materially different from what the app store displays, or continues billing after you attempted to cancel, you may be entitled to a refund or credit. Stopee advises documenting all charges and cancellation attempts before escalating your claim.

Facer subscription plans and pricing breakdown

Understanding what you pay for and when your renewal date falls is essential before cancelling, as it affects your refund eligibility and the precise cancellation step you must follow.

How pricing varies by platform and region

Facer displays prices in US dollars on some storefronts and charges in AUD on others. The amounts you see in Google Play differ from those on the Apple App Store, and direct website purchases may carry different renewal terms. Before cancelling, log into your account and check your actual billing statement to confirm the exact amount Facer is charging you, as promotional pricing expires and renewal rates increase after your first year ends.

Billing cycles and renewal dates

Most Facer subscriptions renew automatically on a monthly or annual basis. Your renewal date appears in your account settings and in your email confirmation receipt. Cancelling before this date stops future charges but does not refund the current billing period. If you want to preserve access until your paid period expires, cancel immediately but expect the subscription to remain active until that date passes.

How to cancel your facer subscription by platform

Your cancellation method depends entirely on which platform billed you: Google Play, the Apple App Store, or Facer's own website. Follow the correct path for your device to avoid delays or failed cancellations.

Cancel facer through google play (Android)

If you subscribed via Google Play on an Android device or through the web, use this method to stop recurring charges.

1. Open Google Play on your Android device or visit play.google.com on a web browser and sign in with your Google account.
2. Tap your profile icon in the top right corner and select "Payments and subscriptions".
3. Select "Subscriptions" from the menu.
4. Find and tap "Facer" in your active subscriptions list.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google will ask you to confirm your reason for cancelling; select the relevant option (cost, not using service, or other).
   • Review the summary showing your final billing date and remaining access period.
6. Tap "Cancel subscription" again to confirm.
   • A confirmation email will arrive within minutes; keep this for your records.

Pro tip: Cancel at least 48 hours before your renewal date to prevent an unwanted charge. Google Play typically processes cancellations immediately, but billing systems may take 24-48 hours to sync.

Cancel facer through the apple app store (iOS)

If you subscribed on an iPhone, iPad, or Mac via the App Store, Apple processes all cancellations through their subscription management portal.

1. On your Apple device, open the Settings app.
2. Tap your name at the top of the screen to open your Apple ID menu.
3. Select "Subscriptions".
4. Find and tap "Facer" in your active subscriptions list.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will display your final billing date and confirm the cancellation.
6. Confirm by tapping "Cancel" one more time.
   • You will receive an email confirmation; save this as proof of cancellation.

Alternatively, visit appleid.apple.com on any web browser, sign in, navigate to "Subscriptions", select Facer, and choose "Cancel Subscription" from there.

Warning: Apple does not offer refunds for partial billing periods unless the subscription fails to deliver promised features. If Facer charged you during a trial period or after you attempted to cancel, document this and escalate to Apple Support via appleid.apple.com/contact.

Cancel facer through the website (direct billing)

If you created a Facer account directly on their website and paid by credit card rather than through an app store, follow this process.

1. Visit the Facer website and sign into your account.
2. Navigate to "Settings" or "Account Settings" (usually found in the top right menu or user profile dropdown).
3. Look for "Subscription", "Billing", or "Manage Subscription" in the left sidebar menu.
4. Select the option to view your active subscription.
5. Click "Cancel Subscription" or "Stop Renewal".
   • Facer may ask you to confirm the cancellation and may prompt you to rate your experience.
6. Confirm the cancellation by clicking the final confirmation button.
   • A confirmation email with your cancellation date should arrive immediately.

Pro tip: If the website option is unclear or the button missing, contact Facer Support directly and request written cancellation confirmation. See the contact details at the end of this guide.

What happens after you cancel your facer subscription

Understanding what you retain and what you lose after cancellation helps you plan your next steps and avoid surprise service interruptions.

Access after cancellation

Once you cancel, you typically remain a free Facer user until your current billing period expires. You keep access to any watch faces you purchased individually as one-time payments, but you lose access to faces bundled exclusively with Premium or Plus memberships. Your watchbox storage returns to the free tier limit, which means you may lose some synced faces if your collection exceeds that storage ceiling.

Stopee recommends documenting which premium faces you rely on before cancelling. If you unsubscribe but want to keep using a specific premium face, check whether Facer allows you to purchase that face as a one-off transaction instead of maintaining the full subscription.

Your refund rights and timeline

Refunds are not automatic. Your eligibility depends on whether Facer or the app store failed to deliver advertised services, charged you more than advertised, or continued billing after you cancelled. Under the Australian Consumer Law, you have the right to a refund or credit if a digital good or service is faulty or materially different from what was represented.

Start by requesting a refund directly from the platform that charged you:

• Google Play refunds: Visit play.google.com, open Order History, find the Facer charge, click it, and select "Report a problem". Explain your issue clearly (unexpected charge, failed to cancel, service not delivered). Google typically responds within 5-7 business days.
• Apple App Store refunds: Visit reportaproblem.apple.com, sign in, find the Facer transaction, click "Report a Problem", and select your reason. Apple aims to respond within 1-2 business days.
• Direct Facer billing refunds: Email Facer Support (contact details below) with your account email, the charge date, and a clear explanation of why you believe a refund is due. Request a response within 10 business days and keep all correspondence.

If the app store or Facer refuses your refund claim, escalate to the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or call 1300 302 502. The ACCC investigates breaches of consumer law and can mandate refunds or remedies.

Stopping future charges permanently

Cancelling through your app store or website stops automatic renewal. However, if you are unsure whether the cancellation processed, log back into your account 48 hours later and verify that Facer no longer appears in your active subscriptions list. Stopee advises taking a screenshot of this confirmation screen as proof.

Common cancellation mistakes and how to avoid them

Cancellation confusion is frustrating, and small errors can leave you paying longer than intended. Here are the traps users fall into and how you sidestep them.

Deleting the facer app instead of cancelling the subscription

Uninstalling the Facer app from your device does not cancel your subscription. Your subscription remains active in the background, and you will be charged at your next renewal date unless you cancel through your app store or account settings. Always cancel the subscription first, then delete the app if you wish.

Assuming cancellation happened automatically after a trial period

Free trials do not auto-expire. Many Facer trials convert to a paid subscription automatically on the final day of the trial unless you cancel explicitly beforehand. Mark your trial end date on your calendar and cancel 24-48 hours before that date to avoid being charged. Stopee strongly recommends setting a phone reminder so you do not miss this critical deadline.

Cancelling but forgetting to verify

Submit your cancellation, wait 48 hours, then log back in and confirm Facer no longer appears in your active subscriptions. If it still shows as active, the cancellation did not process. Repeat the cancellation steps immediately. Failing to verify leaves you exposed to surprise charges.

Missing the difference between cancelling and pausing

Some subscription services offer a "pause" option instead of outright cancellation. Pausing a subscription stops charges temporarily but automatically resumes after a set period. If you want to end your subscription permanently, select "Cancel" not "Pause". Check the wording on your confirmation email to confirm which action you took.

Your consumer rights under australian law

Australian Consumer Law provides you with strong protections when a digital service fails to perform or a company overcharges you. Knowing these rights empowers you to recover money and hold Facer accountable.

Consumer guarantees for digital subscriptions

If Facer is faulty, unsafe, or not fit for purpose, you are entitled to a remedy. A faulty subscription might include: premium faces not loading, watchbox storage not functioning as advertised, unexpected charges that exceed displayed prices, or continued billing after you cancelled. The remedy typically starts as a refund or credit, though Facer may first offer to fix the fault. If repair is impossible, a full refund is your right.

Cooling-off rights and unsolicited agreements

If Facer converted your free trial to a paid subscription without explicit prior consent, this may breach cooling-off provisions. If you subscribed through an unsolicited email or notification (rather than initiating the purchase yourself), you may have additional cancellation rights. Contact Facer and the ACCC to clarify whether your situation qualifies.

Escalation to the ACCC

If Facer refuses your refund request or ignores your cancellation instructions, lodge a complaint with the Australian Competition and Consumer Commission. Visit accc.gov.au, click "Lodge a complaint", and provide details of your dispute. Include screenshots of charges, cancellation attempts, and any correspondence with Facer. The ACCC can investigate and force compliance with consumer law. This process is free and protects thousands of Australians every year.

Facer subscription comparison and decision checklist

Before you cancel, weigh whether the subscription still serves you or whether downgrading to the free tier is a better option.

How to contact facer support and submit a postal cancellation

If you cannot cancel through your app store or website, or if you need to escalate a refund dispute, contact Facer directly using the details below.

Facer contact information for australia

For general inquiries and cancellation support, reach out to Facer via their official support channels. If you require postal cancellation (recommended if digital methods fail), send a written letter to:

Facer Pty Ltd
Sydney
Australia

Your letter must include:

• Your full name as it appears on your account
• Your email address registered with Facer
• Your account username (if different from email)
• The date you wish the cancellation to take effect
• A clear statement: "I hereby request cancellation of my Facer subscription effective immediately" or "effective [your chosen date]"
• A brief reason for cancellation (optional but helpful)
• Copies of proof of payment (email receipts or bank statements showing Facer charges)

Send your letter via Australia Post with tracking enabled (Australia Post Registered Mail). Keep a copy for your records. Facer must acknowledge your request within 10 business days and process the cancellation within a further 7 business days. If they do not respond, escalate the matter to the ACCC.

Escalating disputes to consumer authorities

If Facer Support does not resolve your issue within 10 business days, contact the Australian Competition and Consumer Commission (ACCC) directly:

• Website: accc.gov.au
• Phone: 1300 302 502 (Monday-Friday, 9am-5pm AEST)
• Complaint form: accc.gov.au/about-us/contact-us/lodge-a-complaint

You may also contact your state or territory's Office of Fair Trading for additional support. Stopee recommends collecting all emails, screenshots of charges, and cancellation attempts before lodging a formal complaint.

Your next steps and taking control of your subscriptions

Cancelling your Facer subscription is a straightforward process when you follow the correct platform-specific steps and verify cancellation within 48 hours. Whether you are cancelling because Facer is too expensive, does not deliver advertised features, or simply no longer fits your needs, your rights as an Australian consumer are clear: you can cancel, and you deserve transparency and honesty in billing.

Start by identifying which platform billed you (Google Play, Apple App Store, or Facer directly), follow the step-by-step cancellation instructions above, and confirm the cancellation is complete by checking your active subscriptions 48 hours later. If you encounter unexpected charges or Facer refuses to process your cancellation, use the consumer law protections outlined in this guide and escalate to the ACCC if needed.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and take control of their recurring spending. If you need additional support navigating your cancellation or want to review your broader subscription spending, visit Stopee.com to access free tools and detailed guides for every major service. You have the power to cancel with confidence-use it.