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Cancel Fameassist: The Right Way
How to cancel fameassist in new zealand: your complete step-by-step guide
What is fameassist and why you might want to cancel
Fameassist is a subscription-based membership service that markets itself with 24/7 customer support and online access features. The service operates through third-party payment processors rather than a New Zealand office, which means your billing and cancellation requests route through intermediaries. Understanding this setup matters because it shapes exactly where and how you'll cancel.
How fameassist bills you
Fameassist does not handle its own billing. Instead, authorised payment processors like Segpay (operating under the brands SEGPAY or SEGPAYEU) manage all recurring charges on behalf of the service. This means your card statements show the processor's name, not "Fameassist" directly. You also cannot cancel directly through a New Zealand office because Fameassist does not maintain one. Your cancellation request must go to Segpay, the billing agent, or through Fameassist support acting as an intermediary.
Why new zealand consumers cancel fameassist
Most people cancel subscriptions like this because they forget the service renews automatically, the features don't match expectations, or they find better alternatives. Some discover that charges continue without clear value or that customer support is difficult to reach when issues arise. Others simply need to manage their spending during tight months. Whatever your reason, Stopee is here to walk you through cancellation step-by-step so you regain control of your subscription and your money.
Your consumer rights in new zealand
The consumer guarantees act protects you
Under New Zealand's Consumer Guarantees Act (CGA), every service supplier must deliver work and services with reasonable care and skill and fit for purpose. If Fameassist fails on these fronts-for example, if the service does not work as promised, if features are missing, or if you were misled about what you'd receive-you have grounds to dispute charges and potentially recover refunds.
The CGA also protects you against misleading marketing. If Fameassist advertised 24/7 support but that support is unavailable, or if the membership terms were unclear when you signed up, you have legal leverage.
How to escalate using consumer law
If Fameassist or Segpay refuses to refund you after cancellation, you can escalate through the Consumer Dispute Resolution (CDR) scheme or contact the Commerce Commission. Document everything: screenshots of the service not working, copies of all emails, proof of charges, and notes on when you tried to cancel. Stopee recommends keeping these records for at least 12 months after cancellation, as disputes can take time to resolve.
Chargeback rights through your bank
If charges are unauthorised or if the merchant does not honour a cancellation, contact your bank immediately and request a chargeback. You have the right to dispute fraudulent or unwanted recurring transactions. Your bank will investigate within 10 to 20 working days, though this timeline varies by institution. Report any continued billing after confirmed cancellation right away.
How to cancel fameassist: your cancellation methods
Method 1: cancel through segpay's merchant portal
If you have access to your Segpay account, this is often the fastest route. Segpay is the authorised payment processor, so cancelling your recurring billing authorisation there stops future charges immediately.
- Log in to your Segpay account using your username and password.
- Navigate to your active subscriptions or recurring transactions section.
- Locate the Fameassist subscription and select the option to cancel or disable recurring billing.
- Confirm the cancellation. Segpay will display a confirmation message or ticket number.
- Screenshot or note the confirmation number for your records.
- Check your email for a cancellation confirmation from Segpay within one to two business days.
Pro tip: If Segpay's portal interface is unclear, call their support line (phone details available on Segpay.com) and ask an agent to cancel on your behalf. Have your account details and subscription information ready.
Method 2: contact segpay directly by phone or email
Not all users have active Segpay portal access. If you cannot log in or prefer personal contact, reach out to Segpay's support team directly. This method takes slightly longer but guarantees a record of your request.
- Visit Segpay.com and locate their customer support phone number and email address.
- Call Segpay's support line during business hours or send an email to their support address.
- Provide your full name, registered email address, and the Fameassist subscription details (or the last four digits of your card).
- Clearly state: "I want to cancel my Fameassist subscription effective immediately and stop all future recurring charges."
- Ask the agent to provide a written confirmation, cancellation ticket number, or confirmation email.
- Request a projected timeline for when the cancellation takes effect (usually one to five business days).
- Hang up only after you have a confirmation number or have received a confirmation email.
Warning: Segpay may tell you that you must contact Fameassist support instead. This is not entirely true-Segpay can cancel your recurring billing from their end. Insist politely but firmly that they process your cancellation request. If they refuse, ask to escalate to a supervisor.
Method 3: contact fameassist support directly
Fameassist's support team can also submit a cancellation request to Segpay on your behalf. This route works well if you prefer one point of contact, though it introduces an extra step in the process.
- Visit the Fameassist website or app and locate the support contact options (live chat, email, or phone).
- Select the contact method that appeals to you. Live chat is often fastest; email leaves a permanent record.
- Write or say: "I want to cancel my Fameassist subscription effective immediately. Please confirm that you will process this cancellation and that no further charges will be applied."
- Provide your full name, registered email, and account details if requested.
- Ask the agent for a cancellation confirmation email or ticket number.
- Confirm the timeline: when will the subscription actually stop?
- If the agent says refunds are not available, ask in writing (email) why, referencing your cancellation request date.
Pro tip: If Fameassist support is slow to respond, contact them multiple times via different channels (email and live chat on the same day, for example). Document each attempt. This creates a paper trail if you later need to dispute charges or involve your bank or the Commerce Commission.
Method 4: use a third-party cancellation service
Services like Stopee and other cancellation specialists will generate a formal, legally templated cancellation letter and send it on your behalf to the merchant or their billing agent. This approach costs a small fee but guarantees a professional, documented cancellation that is harder for merchants to ignore or "forget" about.
- Visit Stopee.com or a similar consumer cancellation platform.
- Search for Fameassist in their service database.
- Select the option to cancel and follow the step-by-step form (you'll provide your name, email, subscription details, and card ending).
- Review the generated cancellation letter for accuracy.
- Pay the small service fee (typically NZD $5-15) to process your cancellation.
- Stopee will send a legally compliant cancellation notice to Segpay and Fameassist's support email on your behalf.
- You'll receive a confirmation email with proof that the cancellation was sent.
- Monitor your account for confirmation from the merchant within five to ten business days.
Pro tip: Third-party services like Stopee are especially useful if you've tried cancelling yourself and the company has not responded or has claimed you cannot cancel. A formal letter sent by a professional service carries more weight and creates an irrefutable record of your cancellation intent.
What happens after you cancel fameassist
Access and your remaining term
Cancellation typically stops future renewals, but Fameassist usually allows you to access the service through the end of your current paid period. If you paid for a month and cancel mid-month, expect access to remain available until that month ends. You do not receive a prorated refund for unused days unless the service explicitly offers early termination refunds (which is uncommon).
Once your paid term expires, your access will automatically cease. You will not be charged again if cancellation was processed correctly.
Monitor your billing for the next 60 days
After cancellation, check your bank or credit card statements closely for the next two billing cycles. Confirm that no further charges from Segpay or Fameassist appear. Recurring billing errors do happen-merchants sometimes fail to disable authorisations correctly, or system delays cause charges to post days after cancellation requests.
If a charge appears after confirmed cancellation, contact your bank immediately and request a chargeback. Report the continued charge to Fameassist support in writing (email) as well, attaching your cancellation confirmation.
Request account data deletion if needed
If you want your account data deleted, contact Fameassist support and request account closure and data removal explicitly. Note that some services retain minimal account data for legal or tax purposes even after closure, but they should not retain marketing contact information or payment details. Stopee recommends following up in writing to confirm your data deletion request was actioned.
Will you get a refund after cancelling fameassist
The refund policy reality
Fameassist does not publish a clear, public refund policy on its website or app. This lack of transparency is a red flag. Most users report that membership fees are non-refundable and that cancellation simply stops future charges. You retain access for the remainder of your paid term but do not receive cash back for time remaining.
This is a common pattern with online memberships, but it does not mean you have no options. Consumer law and chargeback rights give you leverage if the service failed to deliver as promised.
Refund exceptions and dispute routes
You have stronger grounds for a refund in these situations:
- Unauthorised charges: If you did not authorise the initial subscription or a renewal charge, contact your bank immediately for a chargeback.
- Service failure: If Fameassist did not provide the promised features, support, or access, the service failed the CGA's "fit for purpose" test. You can dispute the charge and request a partial or full refund through your bank or the Commerce Commission.
- Misleading marketing: If Fameassist advertised features that do not exist or terms that differ from what you received, you have CGA grounds for a refund claim.
- Difficulty cancelling: If Fameassist made cancellation intentionally difficult or hidden, this may constitute unfair contract terms under the CGA, strengthening your refund claim.
Pro tip: When disputing a charge, focus on breach of CGA consumer guarantees rather than simply asking for your money back. Merchants and banks take CGA breaches seriously. Document the specific ways the service failed and attach screenshots, error messages, or evidence of missing features.
Fameassist pricing and available plans
Current pricing for new zealand
Fameassist does not publish transparent, up-to-date pricing for New Zealand consumers on its public website or app. Pricing varies by offer, region, and the authorised billing agent (Segpay). You likely see pricing only after entering a payment method on a promotional landing page or sign-up form.
This lack of transparency before purchase is common among subscription services and makes it harder for you to compare value. This is another reason why cancellation options and refund clarity matter so much.
Typical plan structure
| Plan name | Approximate cost (NZD) | Billing cycle | Billing processor | Renewal |
|---|---|---|---|---|
| Standard membership | Varies (not published) | Monthly | Segpay (SEGPAY / SEGPAYEU) | Automatic |
If you are considering signing up for Fameassist, ask customer support for exact pricing before you enter any payment information. If they refuse to quote a price upfront, that is another sign that transparency is not a priority for this service.
Common mistakes when cancelling fameassist
Cancelling without getting written proof
Cancellation feels stressful, and you might feel relief when an agent tells you "it's done." But verbal confirmations fade from memory, and merchants sometimes deny they ever received your request. Always demand written proof: a confirmation email, ticket number, or screenshot of a portal confirmation. Without this, you have no evidence if a dispute later arises.
Keep every confirmation email, ticket number, and screenshot in a dedicated folder on your computer or cloud storage. Label them with dates. This documentation becomes your shield if Fameassist or Segpay claims they never cancelled your subscription.
Assuming cancellation worked without checking statements
After cancellation, some people assume charges will stop and never check their statements again. Billing errors happen. A subscription that should have stopped might renew, or a phantom charge might appear. If you do not monitor your statements for two months after cancellation, you might miss fraudulent charges and lose the ability to dispute them effectively.
Set a phone reminder to check your bank or card statement 7 days after cancellation and again 30 days later. This simple habit catches errors before they compound into multiple unwanted charges.
Contacting only fameassist support and ignoring segpay
Fameassist support acts as a middleman. They can submit cancellation requests to Segpay, but Segpay is the actual processor who must disable your recurring billing. If Fameassist support ignores you or drags their feet, you are stuck in a slow loop. Contact Segpay directly as well. This creates two cancellation requests and ensures the message reaches the decision-maker (the payment processor).
Not escalating when blocked
If an agent tells you "we cannot cancel over the phone" or "refunds are impossible," ask to speak to a supervisor. Many customer service representatives follow scripts that discourage cancellations. A supervisor has more authority and may be able to escalate your request or offer options you were not told about. If the supervisor still refuses, move on to your bank or a third-party service like Stopee, which has the experience and legal backing to push back on merchant resistance.
Timeline and what to expect
Best-case scenario: 1 to 5 business days
If you cancel through the Segpay portal or by phone with a responsive agent, and if the merchant processes requests promptly, your subscription should stop within one to five business days. You will see no charge on your next billing date.
Typical scenario: 7 to 14 business days
If you cancel through Fameassist support or by email, expect a longer delay. Support teams have backlogs, and email requests take time to triage. Build in one to two weeks for confirmation and processing. During this window, check in once to confirm your request was received.
Worst-case scenario: 21+ days or a charge appears
If you do not hear back within two weeks, send a follow-up email or call again. If a charge appears after cancellation, contact your bank immediately. Do not wait. Chargeback windows (often 60 days from the charge) move quickly, and delays cost you leverage. Stopee and other cancellation specialists can also escalate at this point, sending a formal legal notice that creates urgency.
Checklist: cancelling fameassist step-by-step
Use this checklist to stay organised and ensure nothing falls through the cracks.
| Step | Action | Done? |
|---|---|---|
| 1 | Gather account details (registered email, last four card digits, account username). | ☐ |
| 2 | Decide on cancellation method (Segpay portal, Segpay phone/email, Fameassist support, or third-party like Stopee). | ☐ |
| 3 | Submit cancellation request and save confirmation number and any confirmation email. | ☐ |
| 4 | Follow up after 7 days if you have not heard back in writing. | ☐ |
| 5 | Check bank or card statement 7 days and 30 days after cancellation for unauthorised charges. | ☐ |
| 6 | If charges continue, contact your bank to request a chargeback and report the merchant. | ☐ |
Alternatives if you want to keep a membership service
Evaluate whether you actually need membership
Before you cancel, ask yourself: am I using this service regularly, and is the value clear? If you log in weekly and the features help you, keeping it may make sense. If you forget it exists for months, cancelling is the right move. Not every subscription is worth keeping, even if you can "afford" it. Money you do not spend is money you keep.
Comparison of similar services
| Service | Cost (NZD) | Billing method | Cancellation ease | Refund policy |
|---|---|---|---|---|
| Fameassist | Varies | Segpay | Moderate | No (typically) |
| Direct membership (transparent) | Varies | Direct billing | Easy | Often available |
When shopping for memberships, prioritise services that bill directly (no third-party processor), publish pricing upfront, and offer transparent cancellation. This reduces friction and protects your money better than services that hide terms or route billing through intermediaries.
Contact information and next steps
Where to escalate your cancellation
If Fameassist or Segpay does not respond or refuses your cancellation request, escalate through these channels:
- Your bank or card provider: Request a chargeback if charges continue after cancellation. Provide your confirmation of cancellation as evidence.
- Consumer Dispute Resolution scheme (CDR): File a dispute if the merchant refuses to cancel or refund. CDR is free and impartial.
- Commerce Commission: Report misleading marketing or unfair contract terms. The Commission investigates systemic issues across merchants.
- Stopee: Use a third-party cancellation service to send a formal, legally templated cancellation letter that creates an irrefutable record and applies professional pressure to the merchant.
What stopee can do for you
Stopee has helped thousands of New Zealand consumers cancel subscriptions they no longer want. If you have tried to cancel Fameassist and the merchant has ignored you, dragged their feet, or claimed you cannot cancel, Stopee generates a professional cancellation letter and sends it to the merchant and their processor on your behalf. This approach works because it creates legal accountability and removes the merchant's ability to claim they "did not know" about your request.
Visit Stopee.com, search for Fameassist, and let Stopee handle the cancellation for you. The process takes minutes, costs a small fee, and gives you peace of mind that your cancellation is properly documented and hard to ignore.
Final summary
Cancelling Fameassist in New Zealand requires you to contact Segpay (the payment processor) or Fameassist support directly, since no New Zealand office exists. You have several methods: the Segpay portal, phone contact with Segpay, email to Fameassist support, or a third-party service like Stopee. Always get written confirmation, monitor your statements for two months after cancellation, and escalate through your bank or the Commerce Commission if charges continue. Consumer law in New Zealand protects you, especially if the service failed to deliver as promised. Stopee stands ready to help if you need professional assistance turning your cancellation request into action.