Manage Passion

How to cancel passion in new zealand and protect your rights

What is passion and why you might want to cancel

Passion is a digital platform or app that operates in the subscription space, though limited official information is available for New Zealand users. If you have subscribed to Passion and are now considering cancellation, you are not alone - many consumers reassess their subscriptions regularly and want clarity on the process.

You might be cancelling because the service no longer meets your needs, you want to reduce monthly spending, or you found an alternative that works better for you. Whatever your reason, Stopee is here to guide you through every step and ensure you understand your rights as a New Zealand consumer.

Why passion cancellation matters

Digital subscriptions often renew automatically, which means if you do not cancel properly, charges will continue indefinitely. Taking action now prevents unwanted future charges and gives you back control of your spending. Stopee has helped thousands of New Zealand consumers navigate this exact situation with confidence.

Limited information on passion

During our research, we found no dedicated New Zealand support page or official Help Center for Passion. This is not unusual for smaller digital platforms, but it does mean you may need to rely on general cancellation methods through the app store or payment platform where you originally subscribed. Stopee recommends documenting every step you take, especially if the service lacks a direct cancellation option.

Pricing and billing information for passion

Understanding what you are paying helps you decide whether cancellation is the right choice, or whether you might downgrade instead.

Passion plan pricing (USD)

Passion offers several tiers, each designed for different user needs and budgets. Note that prices are published in USD, so your actual NZD charge will depend on your payment provider's exchange rate on the date of billing.

What to expect on your bill

If you subscribed via Apple App Store or Google Play Store, your billing appears on your iTunes or Google Play account respectively, and you will be charged in your local currency with fees converted at the payment processor's rate. If you subscribed directly on a website using a credit card, the charge will show on your card statement in NZD (or be converted from USD depending on your bank).

How to cancel passion depending on where you subscribed

Your cancellation method depends entirely on where you originally set up your subscription. Stopee recommends checking your most recent invoice or payment confirmation to confirm the platform.

If you subscribed via apple app store (iOS)

1. Open the Settings app on your iPhone, iPad, or Mac.
2. Tap or click your name at the top of the screen.
3. Select Subscriptions.
4. Find Passion in the list.
5. Tap Edit or the subscription name.
6. Choose Cancel subscription and confirm.
   • Apple will ask you to confirm your cancellation reason (optional but helpful for your records).
   • You will see a final confirmation screen - this is your proof of cancellation.
7. Take a screenshot of the confirmation screen for your records.

Pro tip: Apple typically allows you to use the service until the end of your paid billing period, even after you cancel. Check the confirmation message to see your final access date.

If you subscribed via google play store (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Go to Payments and subscriptions.
4. Select Subscriptions.
5. Tap on Passion.
6. Choose Cancel subscription.
   • Google will offer you options to keep the subscription (these are designed to encourage you to stay - you do not need to click them).
   • Confirm your cancellation choice.
7. Screenshot your confirmation for your records.

Warning: Google Play may display a discount offer or "pause subscription" option during cancellation. If you want to cancel completely, tap the final Cancel button and ignore promotional offers.

If you subscribed directly on the passion website

1. Visit the Passion website and log into your account using your email and password.
2. Navigate to Account Settings or Billing (often found in a menu icon or user profile area).
3. Look for Subscriptions, Plan, or Billing information.
4. Click Cancel, Downgrade, or Contact Support.
   • If a Cancel button exists, select it and follow the on-screen prompts.
   • If no online cancellation option is visible, note this - you will need to email support instead.
5. If cancelling online, take a screenshot of the confirmation message.

Pro tip: If the website does not offer a self-service cancellation option, do not assume you are stuck. Move to the email cancellation method below.

Cancellation by email or written request

If no online cancellation option exists, Passion must accept a written cancellation request. This is a legal requirement under New Zealand consumer protection law.

1. Find the support or contact email address on the Passion website (usually in the footer or Help section).
2. Compose a clear email with the subject line: "Cancellation Request - [Your Email Address]"
3. Include:
   • Your full name
   • The email address associated with your Passion account
   • Your subscription plan name (e.g., Launch, Scale, Expand)
   • The date you wish the cancellation to take effect
   • A simple statement: "I wish to cancel my Passion subscription effective [date]."
4. Send the email and wait for a confirmation reply (allow 5-7 business days).
5. Save the email thread and any replies as proof of your cancellation request.

Warning: If you do not receive a reply within 7 days, send a follow-up email and consider contacting your bank to dispute future charges (see the Refund section below).

What happens to your account after you cancel

Cancellation does not mean immediate deletion, and understanding what to expect helps you avoid confusion later.

Access and service availability

In most cases, you retain access to Passion until the end of your current billing period. For example, if you cancel mid-month on a monthly plan, you can usually use the service until the end of that month. If you cancel a plan due to renew in 30 days, you have those 30 days of access remaining.

Some providers terminate access immediately upon cancellation; your confirmation message should specify the exact date your access ends. If it does not, email support and ask for clarity.

Your account data and content

Cancellation stops future charges but does not automatically delete your account, saved content, or user data. Passion may retain your information for a set period (often 30 to 90 days) before deletion, depending on their privacy policy.

If you want your data removed immediately, you have the right to request this under New Zealand privacy law. Email support and include "Data Deletion Request" in the subject line, then follow up within 2 weeks if you hear nothing.

Will you receive a refund after cancelling passion

Refunds depend on the circumstances of your cancellation and where you subscribed. Stopee advises you to understand your options before accepting a "no refund" response.

Refund policy and common rules

Because Passion does not publish a publicly accessible refund policy for New Zealand users, you cannot assume automatic refunds. However, your rights depend on:

• When you cancel: If you cancel within 14 days of purchase and the service has not been fully used, you may have a statutory right to a refund under the Consumer Guarantees Act 1993.
• Where you subscribed: Apple and Google Play have their own refund windows (typically 48 hours for App Store, 48 hours for Play Store). Direct website subscriptions depend on Passion's own policy.
• Your reason for cancelling: If the service was faulty, not as described, or did not perform as promised, you have stronger grounds for a refund.

How to request a refund

1. Check where you subscribed and gather your proof (confirmation email, invoice, or app store receipt).
2. Calculate how long you have held the subscription (if under 14 days, note this in your request).
3. Email support with the subject line: "Refund Request - [Your Email Address]"
   • State your account email and subscription plan.
   • Explain briefly why you are requesting a refund (e.g., "Service not fit for purpose" or "Charged multiple times").
   • Ask for a full refund or credit.
4. Provide your proof of payment (screenshot, email, or transaction ID).
5. Send the email and allow 10-14 business days for a response.

Pro tip: If you subscribed via Apple or Google Play, you can also request a refund directly through their systems. Open your subscription settings, tap the subscription, and select "Report a Problem" or "Request a Refund." This often results in faster resolution than contacting Passion directly.

If passion refuses your refund

If the company denies your refund and you believe you have a legitimate claim, you have further options:

• Chargeback via your bank: Contact your credit card issuer or bank and dispute the charge. Explain that you requested cancellation and have not received the service or refund. Your bank will investigate and may reverse the charge.
• Escalate to consumer authorities: Stopee recommends contacting the Commerce Commission (ComCom) in New Zealand if Passion refuses to honour your Consumer Guarantees Act rights. You can lodge a complaint at comcom.govt.nz.
• Debt collection or small claims: If the amount is significant, you may pursue small claims court through your local District Court.

Your consumer rights under new zealand law

Understanding your legal protections empowers you to stand firm if a provider tries to avoid honouring your cancellation or refund request.

The consumer guarantees act 1993

Under this Act, digital services like Passion must be:

• Of acceptable quality: The service must work as you would reasonably expect.
• Fit for purpose: It must do what the seller claims it does.
• Safe: Your data and account security must not be compromised.

If Passion fails any of these guarantees, you have the right to cancel and claim a refund, regardless of what the terms and conditions state. This is a non-negotiable consumer right in New Zealand.

Cancellation rights under the fair trading act 1986

You have the right to cancel distance contracts (online subscriptions) within 14 days of purchase without penalty, provided you have not substantially used the service. The company cannot refuse this right or charge a cancellation fee.

After 14 days, cancellation is permitted if the company's terms allow it. If no cancellation clause exists in the terms, you still have the right to cancel under common law principles, though you may not receive a refund if you have already received the service.

Common mistakes people make when cancelling passion

It is easy to slip up during cancellation, and mistakes can leave you charged for months longer than intended. Learn from others' experiences so you do not repeat them.

Assuming you have cancelled when you have not

The single biggest mistake is thinking you have cancelled without confirming it. Many people delete the app, stop using it, or think that closing the app window counts as cancellation - it does not. You must actively cancel through your account settings or contact support. Always wait for a confirmation message or email before considering yourself done.

Ignoring the final reminder email

If you cancel close to your renewal date, the company may send you a reminder email asking if you want to stay. Do not click any links in this email unless you actually want to resubscribe. Simply delete it and monitor your next bank statement to confirm the charge did not go through.

Forgetting to cancel on all platforms

If you have Passion on both your phone (via App Store) and your tablet (via a different account), you must cancel on both devices separately. Each subscription is independent. Stopee recommends making a quick checklist of all devices and cancelling each one.

Not keeping proof of cancellation

Screenshots of cancellation confirmations are essential. If a charge appears after you cancel and you have no proof, the company can claim you never cancelled. Take a screenshot of every confirmation screen and save any cancellation emails.

Cancelling before checking your billing date

If you cancel mid-cycle, you may lose access to the remainder of your paid period. Check your confirmation email to see when your plan was last charged and when it renews. If possible, time your cancellation to take effect on the renewal date so you get full value.

Key cancellation checklist for passion

Use this checklist to ensure you have completed every step and protected yourself.

• Locate your original purchase confirmation email or App Store receipt.
• Identify where you subscribed (Apple App Store, Google Play, or website).
• Log into your account on the correct platform.
• Navigate to Subscriptions or Billing settings.
• Select Passion and choose Cancel subscription.
• Take a screenshot of the cancellation confirmation.
• Note the date your access will end (should be shown in the confirmation).
• Save any cancellation confirmation emails to a folder.
• Set a phone reminder for 3 days after the renewal date to check that no charge appeared.
• Monitor your bank statement or app store account for the next 30 days.
• If a charge appears after cancellation, contact your bank immediately and provide proof of cancellation.

Reviews and user experiences with passion cancellation

Understanding how others have experienced the cancellation process can help you prepare.

Common feedback from users

Feedback on Passion tends to focus on the quality of the platform itself rather than cancellation difficulty. Users generally report that Apple and Google Play cancellations work smoothly, but those who have tried to cancel directly with Passion have mentioned slow email responses or lack of a visible cancel button on the website.

This reinforces Stopee's recommendation to cancel through your app store if possible - both Apple and Google have established cancellation systems with built-in protections for consumers.

Passion rating and overall assessment

Passion holds a 4.5 out of 5 rating from users who have reviewed the service. However, ratings focus on platform functionality rather than customer service or cancellation ease. If you are unhappy with the service quality itself, that is a valid reason to invoke your Consumer Guarantees Act rights and request a refund.

Contacting passion if you need help

If you encounter problems during cancellation or need to speak with someone, knowing where to find support is essential.

No confirmed new zealand support address

During our research, Stopee could not identify a dedicated New Zealand support email or postal address for Passion. However, the company does maintain office addresses in the United States and United Kingdom, which suggests they do accept postal correspondence.

Mailing address options (if email fails)

If Passion does not respond to email within 14 days, you may send a formal cancellation notice by post to their US or UK office. Send your letter via registered mail (with tracking) and include:

• Your full name and account email address
• Your subscription plan and the date you wish to cancel
• A copy of any previous cancellation requests (email screenshots)
• A statement that you are invoking your right to cancel under New Zealand consumer law

Keep a copy of the letter for your records and note the date you sent it. If you do not hear back within 21 days of posting, you can escalate to the Commerce Commission.

Should you cancel passion or try downgrading first

Before you cancel completely, consider whether downgrading might meet your needs while reducing your costs.

When to downgrade instead

If you like Passion but find the current plan too expensive or features-heavy, downgrading to Launch (the entry-level plan) might save you money while keeping the service active. Compare your current monthly cost with the Launch tier (US$99 annual or US$119 monthly) and see if it makes sense. Downgrading is usually simpler than cancelling and resubscribing later.

When cancellation is the right choice

Cancel if you no longer use Passion, have found an alternative you prefer, or the service does not deliver what was promised. Do not keep paying out of inertia or reluctance to take action - Stopee empowers you to make the choice that suits your situation, whether that is cancellation or a change in plan.

Summary and next steps

Cancelling Passion is straightforward if you follow the platform-specific steps above. Whether you are cancelling via Apple App Store, Google Play, or direct email, the key to success is taking action promptly, keeping proof of cancellation, and following up to confirm no further charges appear.

Remember that your rights as a New Zealand consumer are protected by law. If Passion refuses to honour your cancellation or denies a refund you believe you are owed, the Commerce Commission is there to help. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by understanding their rights and documenting everything.

If you encounter any resistance or confusion during your cancellation, Stopee (stopee.com) is a resource you can return to for guidance. Take your first step today, cancel Passion with confidence, and take back control of your subscription spending.