Manage Fusion

How to cancel fusion in new zealand and protect your refund rights

Understanding fusion and why you might want to cancel

Fusion is Autodesk's cloud-connected 3D design and manufacturing software used by product designers, engineers, makers and small-to-medium manufacturers across New Zealand. It combines CAD, CAM and simulation tools in a single subscription-based application, billed monthly, annually or across three years.

If you've decided Fusion no longer fits your workflow or budget, you deserve a straightforward cancellation process and clarity on your refund rights. At Stopee, we help thousands of New Zealand consumers navigate cancellations confidently, and Fusion is no exception.

When cancellation makes sense

You might cancel Fusion if you've moved to a competing design platform, completed a project that no longer requires the software, or found the subscription cost incompatible with your current business needs. Whatever your reason, cancelling promptly prevents unwanted auto-renewals and protects your budget.

Who sells fusion in new zealand

You may have purchased Fusion directly from Autodesk, through an authorised reseller, or via an app store (Apple or Google). Your purchase channel determines which cancellation method applies, so locating your original receipt or order confirmation is your first step.

Fusion pricing in new zealand

Understanding the cost structure helps you calculate potential refunds and confirm your billing cycle.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 protects you when you cancel Fusion, regardless of whether you purchased directly or through a reseller.

What the consumer guarantees act means for you

Under the Consumer Guarantees Act, goods and services must be of acceptable quality, fit for purpose and delivered with reasonable care. If Fusion fails to deliver on these guarantees, you have the right to request a remedy such as repair, replacement or refund, even if the vendor refuses initially.

Key protection: if you discover Fusion is faulty, unreliable or misrepresented, you can claim a refund within a reasonable timeframe, regardless of the subscription length or how long you have used it.

When to invoke consumer protection

If the software crashes repeatedly, fails to import files as advertised or ceases to function after purchase, document the issue with screenshots, error messages and dates. Contact Autodesk support first; if they refuse a remedy, Stopee recommends escalating to the Commerce Commission or your local Citizens Advice Bureau.

How to cancel fusion in new zealand

Cancellation steps depend on where you purchased the subscription. Follow the method that matches your purchase channel to avoid delays and billing traps.

If you bought fusion directly from autodesk

1. Visit accounts.autodesk.com and sign in using your registered email address and password.
   • If you have forgotten your password, click "Forgot password" and follow the email reset link.
2. Navigate to "Manage Subscriptions" or "Products and Services" in the account dashboard.
   • This section displays all active subscriptions linked to your account.
3. Find your Fusion subscription in the list and click it to open the subscription details.
   • Verify the subscription name, price and renewal date before proceeding.
4. Select "Cancel Subscription" or "Turn Off Auto-Renewal".
   • Pro tip: "Turn Off Auto-Renewal" stops future charges but may allow you to use Fusion until the current billing period ends. "Cancel Subscription" typically ends access immediately.
5. Complete the on-screen confirmation and note the cancellation reference number.
   • Screenshot this confirmation or save the reference number for your records.
6. Wait for a cancellation confirmation email within 24 hours.
   • Warning: if no email arrives, log back into your account and verify the subscription status shows "Cancelled" or "Inactive".

If you purchased through an authorised fusion reseller

1. Locate your original receipt or invoice from the reseller.
   • You need the order number and the date of purchase.
2. Contact the reseller's sales or customer service team directly by email, phone or their support portal.
   • Do not attempt to cancel through the Autodesk website, as reseller purchases are not linked to direct Autodesk accounts.
3. Provide your order number, account email and request cancellation.
   • State your preferred cancellation date or request immediate cancellation.
4. Ask the reseller to confirm cancellation in writing within 48 hours.
   • Keep this confirmation for your records in case of disputed charges.
5. Monitor your bank statements for 30 days to ensure no further charges occur.
   • If a charge appears, contact the reseller immediately with the confirmation email as proof of cancellation.

If you purchased fusion via apple app store or google play

1. On your Apple device, open the App Store app and tap "Account" in the bottom right corner.
   • Alternatively, on Android, open Google Play, tap "Account" and select "Subscriptions".
2. Find "Fusion" in your subscriptions list.
   • The subscription shows your renewal date and next charge amount.
3. Tap "Manage" or "Cancel Subscription".
   • Follow the app store's on-screen prompts to confirm cancellation.
4. Verify the cancellation with a confirmation screen or email from the app store.
   • Pro tip: app store cancellations typically take effect immediately, but you retain access until the current billing cycle ends.

If you cannot cancel online

1. Visit Autodesk Support and open a new support case.
   • Select "Subscriptions" as the category and "Cancellation" as the topic.
2. Describe your situation and provide your order number, account email and current subscription status.
   • Explain why you are unable to cancel online (for example, account locked or technical error).
3. Submit the case and note the reference number Autodesk provides.
   • Autodesk typically responds within 24-48 hours.
4. If Autodesk does not respond within 48 hours, escalate via Stopee's consumer advocacy resources or contact the Commerce Commission directly.
   • Stopee helps consumers escalate unresponded cancellation requests to the right authority.

What happens after you cancel fusion

Cancellation doesn't mean instant loss of access. Understanding the post-cancellation timeline helps you plan your transition and retrieve important files.

Access and data retention

After cancellation, your access to Fusion typically continues until the end of your paid billing period. For example, if you cancel mid-month on a monthly subscription, you retain access until the end of that month. On annual subscriptions, you keep access until the anniversary date.

Critical action: before your access ends, export and download any project files stored in the cloud. Autodesk may delete or lock your projects after a retention period (typically 30 to 90 days), making recovery difficult or impossible.

Billing after cancellation

Once cancellation is confirmed, future automatic renewals should stop. However, monitor your bank statements for 60 days to verify no further charges appear. If you spot a charge after cancellation, contact Autodesk or your reseller immediately with your cancellation confirmation.

Pro tip: many banks allow you to dispute unauthorised charges within 120 days. Keep your cancellation confirmation, bank statement and original receipt to support a chargeback claim if needed.

Will you receive a refund?

Refund eligibility depends on your purchase channel, the vendor's terms and whether the service was faulty or misrepresented.

Refund likelihood by scenario

Direct purchases from Autodesk rarely trigger pro-rata refunds for unused subscription time. Cancelling a monthly subscription on day 5 does not entitle you to a refund for the remaining 25 days. Annual and three-year subscriptions follow the same principle: used time is non-refundable.

Reseller and app store purchases follow the reseller's or app store's refund policy, which may be more generous. Apple App Store, for instance, offers refunds within 14 days of purchase if you request them through your account settings.

When you can claim a refund

Under the Consumer Guarantees Act, you have grounds for a refund if Fusion is faulty, misrepresented or unfit for its intended purpose. If the software fails to function as advertised or cannot complete essential design tasks, contact Autodesk and request a remedy. If they refuse, Stopee recommends filing a complaint with the Commerce Commission, which can compel Autodesk to offer a refund.

To request a refund, contact Autodesk or your reseller with your order number, the date of purchase, and a clear explanation of why you believe the refund is justified. Attach screenshots of errors, failed exports or crashes as supporting evidence.

Common mistakes to avoid when cancelling fusion

Cancellation feels straightforward until a late charge appears or you lose access to critical files. These mistakes happen to hundreds of Kiwi professionals every year, but they're entirely preventable.

Relying only on verbal cancellation

If you speak to Autodesk support and request cancellation verbally, they may note it on your account, but this is not a formal cancellation. Always insist on written confirmation and a cancellation reference number. Without written proof, you have no defense if Autodesk bills you again.

Cancelling the wrong way for your purchase channel

If you bought via an app store, cancelling through the Autodesk website does nothing. Your subscription remains active on the app store and charges continue. Match your cancellation method to your original purchase channel every time.

Ignoring cloud-stored project files

Many Fusion users store designs, simulations and manufacturing files in Autodesk's cloud. After access ends, these files may become read-only or delete automatically. Export and save your work locally before cancellation takes effect, not after.

Cancelling too late in the billing cycle

If you cancel an annual subscription on the day before renewal, you are still charged for the next year. Aim to cancel at least 7 days before the renewal date to prevent an unwanted charge.

Checklist: ensuring a smooth fusion cancellation

Use this checklist to confirm every step is complete before and after cancellation.

• Identify where you purchased Fusion: directly from Autodesk, a reseller or an app store.
• Locate your order number, account email and current renewal date.
• Export all project files from the cloud to your local computer.
• Follow the cancellation method specific to your purchase channel.
• Save or screenshot your cancellation confirmation and reference number.
• Wait for a cancellation confirmation email within 24 hours.
• Mark your calendar for 30 days after cancellation to verify no charges appear.
• If a charge appears, contact Autodesk or your reseller with your confirmation.
• If you are entitled to a refund under the Consumer Guarantees Act, gather evidence and file a claim within 12 months of purchase.

Fusion cancellation and your next steps

Cancelling Fusion is straightforward once you know your purchase channel and understand your rights under the Consumer Guarantees Act. The biggest risk is a forgotten auto-renewal or a late data export that leaves you scrambling to recover files.

At Stopee, we've helped thousands of New Zealand consumers cancel software subscriptions, claim refunds and avoid hidden charges. If Autodesk refuses to cancel your subscription or disputes a refund claim, Stopee's guides walk you through escalation to the Commerce Commission and your local Citizens Advice Bureau.

Take action today: cancel Fusion using the method above, export your files, and monitor your bank statements for 60 days. If you encounter delays or unwanted charges, Stopee's resources and consumer advocacy advice are here to support you.

Where to find fusion's registered office

Fusion NZ Limited is registered in New Zealand under the Companies Office. If you need to send a formal written cancellation notice, you can address correspondence to the registered office address on the Companies House register. Retrieve this by searching for "Fusion NZ Limited" at companies-register.companiesoffice.govt.nz.

For immediate support, use Autodesk's online channels first. Stopee recommends keeping copies of all email correspondence, cancellation confirmations and bank statements in a folder for your records. If a dispute arises, these documents prove cancellation was requested and completed on a specific date.