Manage Passion

How to cancel passion in nigeria: a step-by-step guide to reclaiming your subscription

Understanding passion and why you might want to cancel

Passion is a platform that helps creators, coaches, and small business owners build branded mobile and web applications to deliver courses, communities, and paid digital content to their audiences. If you are a creator, you use Passion to host your courses and manage subscriber payments. If you are a subscriber or customer, you may have signed up to access someone's course, community, or exclusive content through their Passion-powered app.

You might be considering cancellation for several reasons: you have completed the course you enrolled in, you no longer find value in the community, financial circumstances have changed, or you simply want to explore other platforms. Whatever your reason, Stopee understands that ending a subscription should be straightforward and transparent. The challenge is that Passion's cancellation process is not always obvious, especially if you subscribed through a third-party payment method.

Common reasons to cancel passion

Course completion is the most common reason subscribers cancel their Passion subscriptions. You enrol in a course, work through the material, and once finished, you no longer need access. Some subscribers find that community engagement does not match their expectations, or they discover alternative platforms better suited to their needs. Others face unexpected expenses and must trim their recurring costs immediately.

What stopee wants you to know before cancelling

Cancelling Passion is not difficult once you know where to look. However, the platform does not always make the cancellation option visible on first glance, which frustrates many users. Stopee has helped thousands of Nigerians navigate subscription cancellations, and we want to ensure you have the knowledge and confidence to do the same.

Your consumer rights as a passion subscriber in nigeria

Nigeria's Federal Competition and Consumer Protection Act (FCCPA) protects you when you enter a subscription agreement with Passion or any creator using the Passion platform.

What the FCCPA guarantees you

Under the FCCPA, enforced by the Federal Competition and Consumer Protection Commission (FCCPC), you have the right to cancel a subscription service with clear, easy notice. The law also requires businesses to disclose their cancellation terms upfront, in plain language. If Passion's platform does not make cancellation easy or transparent, you can escalate your complaint to the FCCPC.

You also have protection against unfair billing practices. If you are charged after you cancel, or if you were charged without your informed consent, the FCCPC can intervene on your behalf. Keep records of your cancellation request, confirmation emails, and any charges that follow.

When to escalate your complaint

If Passion refuses to cancel your subscription, ignores your cancellation request, or continues to bill you after cancellation, contact the Federal Competition and Consumer Protection Commission directly. You can file a complaint through their official website or visit their office in Abuja. Document everything: your cancellation date, the response you received (or did not receive), and proof of any unauthorised charges. This evidence strengthens your case significantly.

How to cancel passion: step-by-step methods

Passion offers several ways to cancel, depending on how you subscribed and which payment method you used. We recommend starting with the in-app or dashboard method, as it provides immediate confirmation.

Method 1: cancel directly through the passion dashboard

This is the fastest and cleanest way to cancel, as you receive instant confirmation and your cancellation is documented in your account history.

1. Open the Passion app on your mobile device or visit the Passion website on your browser and sign in with your email and password.
2. Navigate to your Account or Billing settings (look for icons or menu options labelled "Account", "Settings", or "Subscription").
3. Find the section showing your active subscription or membership.
4. Select the option to "Cancel subscription" or "Unsubscribe" (the exact wording varies by creator's setup).
5. Follow the on-screen prompts carefully. Passion may ask why you are cancelling or offer a discount to keep you as a subscriber; respond honestly and proceed if you remain certain about cancellation.
6. Confirm your cancellation by clicking the final confirmation button.
7. Screenshot or save the confirmation message showing your cancellation date and the date your access will end.

Pro tip: After cancellation, you will continue to access your course or community until the end of your current billing period. You will not be charged again after that date.

Method 2: contact passion support directly

If you cannot find the cancellation option in the dashboard, or if your subscription was created through a special arrangement, contact Passion support through the app's help centre or email support. This method takes longer but creates a paper trail of your request.

1. Open the Passion app and look for a Help, Support, or Settings menu option.
2. Select "Contact support" and describe your issue clearly: "I want to cancel my subscription effective immediately."
3. Include your full name, email address, and the name of the course or community you are subscribed to.
4. State your cancellation date and whether you are requesting a refund.
5. Wait for Passion's support team to respond (typically within 24 to 48 hours in Nigeria).
6. Confirm your cancellation once they acknowledge the request and provide a cancellation confirmation number.

Warning: Support response times can be unpredictable. If you do not hear back within 5 business days, escalate to your payment provider (see Method 3).

Method 3: cancel through your payment provider or bank

If your subscription was processed through your bank card, the Google Play Store, the Apple App Store, or a third-party payment processor like Stripe, you can cancel the recurring charge directly with them. This is essential if Passion support is unresponsive.

1. Identify which payment method you used when you subscribed. Check your email for the original receipt or confirmation message.
2. If you used your bank card directly:
   • Contact your bank via their customer service line, mobile app, or website.
   • Ask them to block or cancel the recurring charge from Passion or the creator's account.
   • Request a confirmation email or reference number for the cancellation.
3. If you subscribed through Google Play Store:
   • Open the Google Play Store app on your Android device.
   • Tap your profile icon (top right), then select "Payments and subscriptions".
   • Tap "Subscriptions" and find the Passion subscription.
   • Tap the subscription and select "Cancel subscription".
   • Follow the prompts to confirm.
4. If you subscribed through Apple App Store:
   • Open the Settings app on your iPhone or iPad.
   • Tap your name, then select "Subscriptions".
   • Find the Passion app or creator's app in the list.
   • Tap it and select "Cancel subscription".
   • Confirm your cancellation.
5. Save screenshots of your cancellation confirmation for your records.

Pro tip: Cancelling through your bank or app store does not delete your account on Passion; it only stops the recurring charge. You may lose access to your course or community on your next billing date.

Method 4: send written cancellation notice

For a formal, documented cancellation that creates a legal record, send a written letter to Passion's headquarters. This method is slower but offers the strongest proof of your cancellation request.

1. Write a brief letter that includes:
   • Your full name and email address.
   • The date you are sending the letter.
   • A clear statement: "I wish to cancel my subscription to [Creator Name]'s [Course/Community Name] effective immediately."
   • Your account creation date (if you know it).
   • Request confirmation of cancellation in writing.
2. Address the letter to: Passion for Converts International, P.O. Box 13526, Barnawa-Kaduna, Kaduna, Nigeria.
3. Send the letter via registered mail or courier so you have proof of delivery.
4. Keep your receipt and a photocopy of the letter for your records.
5. Follow up with Passion support via email if you do not receive a written response within 14 days.

Stopee recommends this method only if digital cancellation has failed or if you believe Passion is deliberately ignoring your requests.

What happens to your access and data after cancellation

Understanding what cancellation means for your account helps you prepare and avoid surprises.

Your access timeline

Once you cancel, you retain access to your course, community, or content until the end of your current billing period. If your next billing date is 15 September and you cancel on 1 September, you keep full access until 15 September. After that date, the creator's app will block your access, and you will no longer see course videos, community posts, or exclusive content.

This grace period gives you time to download course materials, take screenshots of important information, or export your community conversations if the platform allows it. Do not wait until the last day.

Your data and account settings

Passion stores your user data, account settings, and purchase history for a retention period set by the platform and the individual creator. Your account does not disappear immediately after cancellation. If you change your mind within a few weeks and want to rejoin, you may be able to resubscribe to the same course or community without losing your progress.

However, do not rely on this. If you need to preserve any data-course notes, certificates, community messages, or files you uploaded-download or export everything before your access expires. Stopee advises treating your cancellation date as a deadline for data recovery.

Will you get a refund for your passion subscription?

Refund eligibility depends on Passion's policy, the payment method you used, and the timing of your cancellation.

Standard refund policy

Passion typically does not offer pro rata (partial-month) refunds if you cancel mid-cycle. For example, if you paid ₦5,000 for a monthly subscription and cancel 15 days into the month, you will not receive ₦2,500 back. Your payment covers your access for the full billing period, regardless of when you cancel.

Some creators using Passion offer a money-back guarantee within a specific window (often 7 to 14 days of purchase). Check the course or community description for this guarantee before you assume no refund is available. Stopee has seen creators offer refunds on Passion platforms when subscribers ask politely and cancel within days of purchase.

How to request a refund

If you believe you qualify for a refund, contact Passion support with your request. Include your order date, the reason for your cancellation, and a clear request: "I would like a refund for my subscription purchased on [date]." Support will either approve, deny, or offer a partial refund. Their decision is usually final, but you have one more lever: your payment provider.

Disputing a charge with your bank or app store

If Passion refuses a refund and you believe the charge was unfair or unauthorised, you can dispute it with your bank or payment platform. This is a last resort, but it is powerful.

1. Contact your bank by phone, email, or mobile app.
2. Explain that you subscribed to Passion but want to cancel and receive a refund, which the creator or platform refused.
3. Provide your transaction reference number, the date of the charge, and the amount.
4. Your bank will open a dispute case and typically refund you while they investigate.
5. Passion or the creator will be asked to provide proof of your consent to the charge. If they cannot, the refund stays with you.

Warning: Disputing a charge does not guarantee a refund, and your account on Passion will likely be restricted or closed after a dispute.

Passion pricing and what you are paying for

Understanding Passion's cost structure helps you decide whether the platform offers value and informs your cancellation decision.

Plan pricing in nigeria

Important: Passion bills in USD, and the Nigerian Naira costs above are estimates based on current exchange rates. Your actual charge in Naira depends on the USD to NGN rate on your billing date. Always check your receipt to confirm the exact amount you were charged.

Payment processing fees

If you use Passion Payments (the built-in payment system for creators), Passion takes a percentage of each transaction you receive from customers. This fee is separate from your subscription cost and applies whether you cancel or not. If you only registered an account but never processed a payment, you owe no processing fees.

Common mistakes people make when cancelling passion

Cancellation is simple, but small mistakes can delay the process or leave you with unexpected charges.

Assuming the dashboard cancellation is final

Many users click "cancel" on the Passion dashboard and assume they are done. They then receive a surprise charge on their next billing date because the cancellation did not process. Always wait for a confirmation email from Passion before you consider your cancellation complete. If you do not receive a confirmation within 24 hours, contact support to verify.

Cancelling through only one method

If you cancelled your subscription through the Passion dashboard but subscribed through your app store, you must cancel in both places. Stopping the payment at the app store is not the same as cancelling on Passion, and vice versa. Stopee recommends confirming your cancellation across all channels to avoid double-cancellation confusion.

Forgetting to cancel before travel or during financial hardship

If you know a billing date is coming and you cannot afford the charge, cancel before the date arrives. Many users wait until after they are charged and then request a refund, which is harder to obtain. Prevention is easier than cure.

Not documenting your cancellation

Screenshot your cancellation confirmation, save the confirmation email, and write down the date you cancelled. If Passion charges you after cancellation and claims you never cancelled, your documentation proves otherwise. This evidence is essential for disputes with your bank or the FCCPC.

Your cancellation checklist

Use this checklist to ensure your Passion cancellation is complete and protected.

• Sign into your Passion account and confirm your subscription is active.
• Locate the cancellation option in Account or Billing settings.
• Click "Cancel subscription" and follow all on-screen prompts.
• Screenshot or save the cancellation confirmation page.
• Check your email for a cancellation confirmation message within 24 hours.
• If you subscribed through an app store, cancel your recurring subscription there as well.
• If you subscribed by bank card directly, contact your bank to confirm the recurring charge will stop.
• Download or export any course materials, notes, or community content you want to keep before your access expires.
• Mark your calendar for the date your access ends so you are not surprised by loss of access.
• Keep your confirmation emails for at least 6 months in case of billing disputes.

After you cancel: what to do next

Cancellation does not end your relationship with Passion immediately, and several actions help protect you during the transition period.

Monitor your account for a few weeks

Authorised charges sometimes take 5 to 10 business days to stop after cancellation. Log into your Passion account once a week for the next month to confirm no new charges appear. Also monitor your bank statement carefully. If a charge appears after your cancellation date, report it to your bank immediately.

Export and save your course materials

Before your access expires, download any PDFs, videos, slides, or community content you created or want to reference later. Passion does not guarantee permanent access to this material after you cancel, and creators can remove or archive courses at any time.

Request a transcript or certificate if available

Some Passion-powered courses offer certificates of completion. If you finished the course, contact the creator through the platform and request your certificate before your access ends. After cancellation, the creator may not be able to issue one.

Leave honest feedback

If the course did not meet your expectations, share constructive feedback with the creator. Many small course creators use this feedback to improve their offerings. Your honesty helps them serve future students better.

How stopee can help you cancel with confidence

Stopee is Nigeria's leading subscription management and cancellation resource. We have helped thousands of Nigerians cancel unwanted subscriptions, recover refunds, and protect their consumer rights. Our guides cover every major subscription service in Nigeria, from entertainment platforms to software and courses.

If you encounter resistance when cancelling Passion, or if you believe Passion is breaking consumer protection laws, Stopee can guide you through the next steps. We provide clear, empowering advice on how to escalate complaints to the FCCPC, dispute charges with your bank, and document your case for maximum leverage.

Visit Stopee.com today to explore guides for other subscriptions you want to cancel, access free dispute templates, and join a community of Nigerians taking control of their spending.

Contact passion for formal correspondence

If you are sending a formal cancellation letter or have a complaint that requires documentation, use this address:

Passion for Converts International
P.O. Box 13526
Barnawa-Kaduna
Kaduna, Nigeria

Always send important correspondence via registered mail or courier so you have proof of delivery. Keep a copy of everything you send and receive.