Manage Fastic

How to cancel fastic and reclaim your health without billing stress

What is fastic and why you might want to cancel

Fastic is an intermittent fasting app that combines a timer, nutrition tracking, hydration monitoring and community support in a mobile-first experience. You download it free, but unlock advanced features like personalised meal plans, recipe libraries and detailed analytics through paid subscriptions. The app operates on a freemium model, meaning you pay monthly, quarterly or annually depending on which plan suits your goals.

If you've tried Fastic and found it isn't delivering the results you expected, or if you've simply decided a subscription isn't right for you, cancelling quickly and cleanly is your right. At Stopee, we know that people cancel subscriptions for legitimate reasons, and we're here to make sure you understand exactly how to do it without leaving money on the table.

Understanding auto-renewal and billing cycles

Fastic uses an auto-renewal model through app stores like the Apple App Store and Google Play. This means your subscription renews automatically at the end of each billing period unless you actively stop it. Most users don't realise how close their renewal date is, which is why understanding your billing cycle is the first step toward a painless cancellation.

Your renewal date appears in your app store account settings, not in the Fastic app itself. This is a critical detail: many Fastic users search for a cancel button inside the app and give up, not realising the cancellation process happens entirely through their device's app store settings.

Common reasons people cancel fastic

You might cancel because the app doesn't fit your lifestyle, you've achieved your health goals, the features feel overwhelming, or you're tightening your budget. Some users report that notifications feel intrusive, the meal plans don't match their dietary preferences, or they find free fasting apps equally effective. Whatever your reason, you deserve a straightforward path to cancellation.

Your consumer rights under australian law

Australia's Consumer Law protects you when you buy digital services like Fastic subscriptions, and understanding those protections is your strongest tool when dealing with refund disputes or billing issues.

Australian consumer law and digital subscriptions

Under the Australian Consumer Law (ACL), every digital product and subscription must meet consumer guarantees. This means Fastic must be of acceptable quality, fit for purpose, safe and match the description you were given at purchase. If the app crashes regularly, features don't work as advertised, or you can't access premium content you've paid for, you have legal grounds to request a remedy.

A remedy under consumer law can include repair, replacement or refund. You don't need to accept a company's refusal if the service genuinely fails to meet these guarantees. Stopee has helped thousands of users identify when their cancellation dispute qualifies as a consumer law matter rather than a discretionary policy issue.

The 14-day change-of-mind window

You have 14 days from the date you conclude your contract to change your mind and withdraw without penalty. This applies to Fastic if you cancel within that window. After 14 days, change-of-mind cancellations are discretionary, but if the service is faulty, you retain your consumer law rights indefinitely.

Your escalation options

If Fastic refuses to honour your cancellation or refund entitlement, you can escalate to the Australian Consumer Law regulator. The Australian Competition and Consumer Commission (ACCC) and your state's fair trading authority take digital subscription complaints seriously, especially around billing disputes and refund denial.

How to cancel fastic: step-by-step by platform

Cancellation method depends on where you purchased Fastic: via Apple App Store, Google Play, or through the Fastic website directly. Here's how to navigate each path with confidence.

Cancel fastic on apple app store (iOS)

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Fastic app itself; the cancellation option is not there.
2. Tap your name at the top of the Settings screen to open your Apple ID menu.
3. Select Media & Purchases, then tap Subscriptions.
4. Find Fastic in the list of active subscriptions.
5. Tap Fastic and select Manage Subscription.
   • If you see a button labelled Cancel Subscription, tap it now.
   • If you only see Modify, you may have a free trial; tap Modify to access cancellation options.
6. Select a reason for cancellation from the dropdown (optional but helpful for your own records).
7. Confirm your choice by tapping Cancel Subscription again.
   • You will see a confirmation message. Screenshot this for your records.
8. Check your email for a cancellation confirmation from Apple.
   • Pro tip: Apple takes 24 to 48 hours to process the cancellation, so check your email (including spam) before contacting Fastic.

Cancel fastic on google play (Android)

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Manage subscriptions.
5. Find Fastic in the list and tap it.
6. Select Cancel subscription.
   • Google will ask why you're cancelling; select your reason from the menu provided.
7. Confirm your choice by tapping Cancel subscription again.
8. Check your email for a cancellation confirmation from Google Play.
   • Warning: Do not uninstall the Fastic app until you receive written confirmation that your subscription has ended. Uninstalling does not cancel billing.

Cancel fastic if you subscribed through the fastic website

1. Visit the Fastic website and log into your account using your email and password.
2. Navigate to Account Settings or Billing Information (usually found in a menu marked with your name or profile icon).
3. Find the Subscriptions section and select your active plan.
4. Look for a button labelled Cancel Subscription or Manage Plan.
   • If you cannot find this option, scroll to the bottom of the page or check for a FAQ section specific to cancellation.
5. Click the cancellation button and confirm your choice.
6. You will receive a cancellation confirmation email immediately or within 2 hours.
   • Pro tip: Save or forward this email to a folder you can access later; it's your primary proof of cancellation.
7. If the website option is unavailable, email Fastic directly at info@fastic.com with your request (see contact section below).

Requesting a refund after cancellation

Cancelling your subscription stops future charges, but refunds are a separate matter that depends on timing, plan type and the reason for your request.

Refund eligibility and timing

You are entitled to a full refund if you cancel within 14 days of purchase. If you purchased your subscription more than 14 days ago and you're requesting a refund for change of mind alone, the decision is at Fastic's discretion. However, if the app is faulty, doesn't match the description, or you've been charged incorrectly, consumer law gives you a refund right regardless of the purchase date.

Refunds typically process within 14 days and go back to your original payment method. If you paid via Apple App Store or Google Play, the refund credit appears in your app store account first, then transfers to your bank or payment method. Direct website purchases refund to your card or bank account.

How to request a refund

1. Gather your evidence: your order confirmation, the subscription receipt, your cancellation confirmation, and screenshots of any billing errors or app problems.
2. Email Fastic at info@fastic.com with a clear subject line: "Refund request for Fastic subscription" and include your full name, email address and the date of purchase.
3. Explain your reason concisely: if you're within 14 days of purchase, state this clearly; if the service is faulty, describe the fault and how it affects you.
4. Attach or reference your receipts and cancellation confirmation.
5. Ask for written confirmation of the refund decision and expected processing date.
6. Wait for a response within 5 to 10 business days.
   • If Fastic does not respond within this timeframe, escalate via Stopee's dispute resolution resources or contact your payment provider (Apple, Google, your bank) to request a chargeback.

Refund options if fastic delays or refuses

If Fastic refuses your refund unfairly, you have options. First, contact your app store (Apple or Google) or your bank's dispute department. Apple and Google have their own refund policies and will investigate complaints against app developers. Your bank can also reverse charges if you authorise a dispute, though this should be your last resort.

If the refund qualifies under Australian Consumer Law (the service was faulty or misrepresented), you can escalate to the ACCC or your state's fair trading authority. Stopee has seen regulators successfully recover refunds for users when companies fail to meet consumer guarantees, so don't assume a private company can override consumer law.

Fastic pricing and plan comparison

Understanding what you're cancelling helps clarify whether a refund is realistic and what your options are.

Prices vary by region and change periodically. If you're cancelling an annual plan within 14 days of purchase, your refund potential is highest; if you're cancelling a monthly plan after 30 days, a refund is less likely unless the service is faulty.

Common cancellation mistakes and how to avoid them

Cancelling sounds simple, but small errors can leave you subscribed and charged when you believe you're done.

Mistake 1: deleting the app without cancelling the subscription

Your biggest risk is thinking that uninstalling Fastic stops your charges. It doesn't. Removing the app from your device does nothing to the subscription on your app store account. You'll wake up to a surprise charge 30 or 365 days later because the background billing never stopped. Always cancel through your app store settings or the Fastic website first, then delete the app if you wish.

Mistake 2: missing the renewal window

Fastic renews 24 hours before your billing date ends. If you notice your renewal date is tomorrow and you try to cancel today via email, you might not make the cut-off. App store cancellations process faster (usually within minutes), but web-based requests can take 24 to 48 hours. Cancel through your app store at least 48 hours before renewal if possible.

Mistake 3: not saving your cancellation confirmation

Screenshots and emails are gold when billing disputes arise. If you receive a cancellation confirmation, forward it to a folder or save it. Fastic might claim no record exists, but a time-stamped email proves otherwise. Stopee has helped users recover refunds by presenting clear evidence of cancellation, so treat confirmations like receipts for any other purchase.

Mistake 4: contacting customer support without documentation

If you email Fastic to cancel, include your order number, email address on the account, and the subscription plan name. Vague requests like "I want to cancel" slow down processing. Be specific: "I purchased a monthly Fastic subscription on [date] under [email]. I request immediate cancellation and a full refund. My order number is [XXXXX]." Clear communication reduces the chance of being asked to repeat yourself.

Mistake 5: assuming a failed payment means you're cancelled

If your card declines or your payment method expires, Fastic will usually retry billing. It doesn't automatically cancel. Contact Fastic or your app store to confirm the subscription status before assuming you're off the hook.

What to do immediately after cancelling

Cancelling is the start; protecting yourself after cancellation is equally important, and the next few days are crucial.

Within 24 hours of cancellation

1. Check your email for a cancellation confirmation from your app store or Fastic.
2. Log back into your app store account (Apple or Google) and verify that Fastic no longer appears under active subscriptions.
   • If it still shows as active, try cancelling again or contact the app store directly.
3. If you requested a refund, note the date you sent your email and the expected processing timeframe.
4. Take a screenshot of your app store account showing no active Fastic subscription and store it securely.

Before your next billing date

1. Set a calendar reminder for the date your old subscription would have renewed (usually visible in your cancellation email).
2. Check your bank or payment method on that date to confirm no charge appears.
3. If an unexpected charge posts, contact your bank and your app store immediately; request a chargeback or reversal.
4. Forward all evidence (cancellation confirmation, bank statement showing the unwanted charge) to Fastic with a written dispute.

If a refund was promised

1. Note the refund processing date given by Fastic (usually 14 days from approval).
2. Check your bank statement or app store account on that date to verify the credit arrived.
3. If the refund doesn't appear after 14 days, email Fastic again asking for a tracking number or status update.
4. If still no refund after 21 days total, escalate to your payment provider or bank and file a formal dispute.

Fastic contact information and escalation paths

If you need to contact Fastic directly for cancellation, refund disputes or billing issues, here's where to reach them and how to escalate if they don't respond.

Primary contact method

Email Fastic at info@fastic.com with a clear subject line referencing your request (e.g., "Subscription cancellation and refund request"). Include your account email, order number and the date of purchase. Expect a response within 5 to 10 business days.

Mailing address

For formal written correspondence, you can send a letter to:

Fastic GmbH
Pappelallee 78/79
10437 Berlin
Germany

Include the same details as your email: account email, order number, purchase date and a clear statement of your request. Keep a copy for your records and send it via registered mail so you have proof of delivery.

Escalation if fastic doesn't respond

If Fastic ignores your cancellation or refund request:

• Within Australia: Contact the Australian Consumer Law regulator, the ACCC (Australian Competition and Consumer Commission), at www.accc.gov.au or lodge a complaint with your state's fair trading authority (e.g., Fair Work Ombudsman if employment-related, or your state's consumer affairs office).
• Via your payment provider: Contact Apple, Google, or your bank's dispute department. They can investigate the charge and reverse it if warranted.
• Via Stopee: Stopee has helped thousands of consumers navigate subscription disputes and can guide you through escalation steps, evidence gathering and regulatory complaints if needed.

Key takeaways and your next steps

Cancelling Fastic is straightforward if you know where to look: your app store settings, not the Fastic app itself. Within 14 days of purchase, you're entitled to a full refund for change of mind; after that, refunds are discretionary unless the service is faulty. Australian Consumer Law protects you if Fastic misrepresents features or fails to deliver a working product, so don't accept a refusal if the service genuinely doesn't work.

The most common mistakes are deleting the app without cancelling the subscription and missing your renewal window. Avoid both by acting through your app store at least 48 hours before renewal and keeping written confirmation of cancellation. If Fastic refuses a reasonable refund, escalate to your payment provider or the ACCC; private companies cannot override consumer law rights.

Stopee has helped thousands of consumers cancel subscriptions like Fastic quickly and recover owed refunds. Whether you need step-by-step guidance, help drafting a refund dispute email, or advice on escalating to regulators, Stopee's resources are designed to empower you. Visit stopee.com today to explore cancellation guides, track your refund status and access templates for formal dispute letters. Your health journey shouldn't come with hidden billing stress.