Manage Fabulous

How to cancel fabulous and get your money back: the complete guide for new zealand users

What is fabulous and why you might want to cancel

Fabulous is a habit-building and wellness app designed to help you form healthy routines through guided coaching, tracking tools, and personalised habit plans. The app serves users across multiple platforms-iOS, Android, and web-and offers both free and Premium subscription tiers.

Many New Zealand users turn to Fabulous for morning routines, ADHD support, sober living goals, and general motivation tracking. The Premium tier unlocks personalised content, advanced coaching, and additional features that the free version doesn't provide.

If you've decided Fabulous isn't delivering value, or if you're simply looking to trim your subscription costs, Stopee is here to guide you through every step of the cancellation process.

Who typically cancels fabulous

You might cancel Fabulous if the daily reminders feel intrusive, if Premium features don't match your expectations, or if you're managing your subscriptions more carefully. Other users cancel after discovering cheaper or more specialised habit-tracking alternatives.

Key facts about fabulous subscriptions

Fabulous subscriptions auto-renew unless you actively cancel them-simply deleting the app does not stop charges. Your subscription method determines your cancellation route: if you bought through Apple App Store, you cancel via Apple; if you used Google Play, you cancel through Google; and if you purchased directly on the Fabulous website, you contact Fabulous support.

Your consumer rights under new zealand law

As a New Zealand consumer, you're protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws give you significant leverage when cancelling digital subscriptions and requesting refunds.

Consumer guarantees act protections

The Consumer Guarantees Act requires that services (including digital subscriptions) be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Fabulous fails to deliver on these promises-for example, if the app crashes frequently or features don't work as described-you have grounds to request a refund or credit, regardless of when you subscribed.

You do not need to accept a partial refund or credit towards future services. If the service is significantly flawed, you can demand a full refund of fees paid during the subscription period.

Cooling-off rights and fair trading act

Under the Fair Trading Act, traders (including Fabulous) must not engage in misleading or deceptive conduct. If Fabulous advertises features that don't materialise, or if the app repeatedly fails to deliver promised functionality, you have a right to raise a complaint with the Commerce Commission.

Additionally, if you purchased your subscription via the web (directly from Fabulous), you may have a 14-day cooling-off period to change your mind-though this depends on the exact terms Fabulous sets. Always check your confirmation email for these details.

Cancellation methods for each platform

Your cancellation route depends entirely on where you bought your subscription. Stopee recommends identifying your platform first, then following the exact steps for that method.

Cancel via apple app store on iPhone or iPad

If you subscribe to Fabulous through your Apple account, you must cancel through the App Store. This is the only way Apple will stop billing you.

1. Open the Apple App Store on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
2. Select "Subscriptions" from the menu.
   • You'll see all active subscriptions linked to your Apple ID.
3. Find and tap "Fabulous" in the subscription list.
   • Look carefully-if you don't see it, Fabulous may not be an Apple subscription.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm the cancellation.
   • You may see offers to pause or reduce your plan-decline these if you want to cancel completely.
5. Confirm cancellation.
   • The App Store will display an expiry date. Your Premium access continues until that date, then your account reverts to free.

Warning: Deleting the Fabulous app from your phone does not cancel the subscription. You must complete the steps above through the App Store settings, or Apple will continue to charge you.

Pro tip: After cancelling, take a screenshot of the confirmation screen showing the expiry date. This protects you if Fabulous or Apple denies the cancellation later.

Cancel via google play store on android

Android users must cancel through Google Play, not the Fabulous app itself. Google controls the billing and is responsible for stopping charges.

1. Open the Google Play Store app on your Android device.
   • Ensure you're using the official Google Play app.
2. Tap your profile icon (usually in the top right corner).
   • This opens your Google account menu.
3. Select "Payments and subscriptions".
   • This shows all billing activity tied to your Google Play account.
4. Tap "Subscriptions".
   • You'll see every active subscription.
5. Find and tap "Fabulous".
   • If it doesn't appear, your subscription may have been purchased via the Fabulous website instead.
6. Tap "Cancel subscription".
   • Google Play will confirm the cancellation and show you an expiry date.

Pro tip: Google Play will offer you a chance to pause instead of cancel. Pausing temporarily stops billing but keeps your subscription active-it's not the same as cancellation. Choose "Cancel subscription" if you truly want to end access after your current period.

Cancel website subscriptions purchased directly from fabulous

If your subscription doesn't appear in Apple or Google settings, you likely purchased it directly through the Fabulous website. In this case, you contact Fabulous support to cancel.

1. Open the Fabulous app or visit the Fabulous website.
   • Look for a "Help" or "Settings" option.
2. Navigate to "Contact Us" or "Help Center".
   • Fabulous provides a web form or email contact option here.
3. Submit a cancellation request.
   • Include your email address and the date of your most recent charge.
   • Be clear: write "I want to cancel my subscription effective immediately."
4. Wait for confirmation.
   • Fabulous typically responds within 2-3 business days.
   • Save the response email as proof of your cancellation request.

Warning: Direct website subscriptions can be harder to cancel because Fabulous controls the process, not a third-party platform. If Fabulous doesn't respond within 5 business days, escalate (see the refund section for next steps).

What happens immediately after you cancel

Cancelling doesn't mean instant loss of access. Understanding what changes-and what doesn't-helps you plan your transition to a free account or alternative app.

Premium access during the notice period

After you cancel, your Premium features remain active until the subscription expiry date shown by your platform (Apple, Google, or Fabulous). You can continue using all paid features without interruption during this period.

This grace period typically lasts until the next automatic renewal date would have occurred. For example, if you cancel mid-month but your renewal is on the 15th, you keep Premium access until the 15th.

What changes when access expires

Once the expiry date arrives, Fabulous removes Premium features and your account reverts to free. You lose access to personalised coaching, advanced tracking, and exclusive routines. Your habit history and progress data remain visible, but you cannot create new habit plans or access premium content.

Your data and account after cancellation

Cancelling a subscription does not delete your Fabulous account or erase your habit data. Your profile, completed routines, and tracking history stay in the free version. If you want to permanently delete your account or request data removal, contact Fabulous support separately-this is a different process from cancellation.

Refunds: what you can claim and how to request them

Cancelling stops future charges, but it doesn't automatically refund past payments. However, you have multiple avenues to recover money already spent, and Stopee recommends pursuing these actively.

Refunds through apple app store

Apple handles all refund decisions for App Store purchases. Apple's policy allows refunds within 14 days of purchase; after that, refunds are at Apple's discretion if the app is faulty or misleading.

1. Open the Apple App Store and tap your profile icon.
   • Scroll to "Purchase History".
2. Find the Fabulous charge you want to refund.
   • Tap the three dots next to the transaction.
3. Select "Report a Problem".
   • Choose the reason: "I want a refund" or "The app doesn't work as described."
4. Explain your issue briefly.
   • Reference the Consumer Guarantees Act if the app didn't deliver promised features.
5. Submit your request.
   • Apple reviews claims within 24-48 hours and emails you the outcome.

Pro tip: If Apple denies your refund, reply to the email explaining that Fabulous breached the Consumer Guarantees Act by failing to deliver acceptable service. Apple sometimes reverses denials when consumer protection law is cited.

Refunds through google play

Google Play grants refunds within 48 hours of purchase by default. Beyond that window, you must contact Google support and explain why you deserve a refund.

1. Open Google Play Store and tap your profile.
   • Select "Payments and subscriptions".
2. Tap "Subscriptions" then find Fabulous.
   • Tap the three dots menu next to Fabulous.
3. Select "Manage subscription" and then "Cancel".
   • Google will immediately offer a refund if you're within 48 hours.
4. If the refund option doesn't appear, contact Google Play support.
   • Go to support.google.com/googleplay and open a chat.
   • Explain that Fabulous didn't meet consumer guarantees.

Refunds for website-purchased subscriptions

Fabulous processes refund requests through its Help Center. The company offers refunds on a case-by-case basis-there's no automatic 14-day window like Apple and Google provide.

1. Contact Fabulous support via the Help Center form.
   • Explain clearly why you deserve a refund: app didn't work, features missing, technical issues, etc.
2. Request a refund.
   • Ask for a full refund of your last subscription payment, or the pro-rata amount if you used the service partially.
3. If Fabulous denies your request, escalate to the Commerce Commission.
   • File a complaint citing the Consumer Guarantees Act or Fair Trading Act breach.
   • The Commerce Commission investigates complaints free of charge.

Warning: Fabulous sometimes denies refunds if you've used the service. Don't accept this outright. Under the Consumer Guarantees Act, you can still claim a refund if the service was not of acceptable quality-even if you used it.

Common cancellation mistakes to avoid

Cancelling a subscription sounds simple, but small errors can leave you stuck with unwanted charges. You're not alone in making these slip-ups, and Stopee helps you avoid every one of them.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common mistake. Removing Fabulous from your phone is not cancellation. Your bank continues to pay Apple, Google, or Fabulous monthly. You must manually cancel through the platform settings or contact support.

Mistake 2: ignoring the 24-hour rule before renewal

Fabulous requires cancellation at least 24 hours before your billing date. If you cancel within 24 hours of renewal, you'll be charged one more time. Check your confirmation email for your exact renewal date and mark it in your calendar.

Mistake 3: not taking screenshots of cancellation confirmation

Screenshots are your proof. Platforms sometimes claim they never received cancellation requests, or they "accidentally" reactivate subscriptions. Save images showing your cancellation date and expiry date.

Mistake 4: assuming the refund applies automatically

Cancelling and getting a refund are two separate actions. You must request a refund explicitly. Stopee recommends requesting refunds within 14 days of your last charge for the best chance of approval.

Mistake 5: not checking your bill after cancellation

Even with cancellation confirmation, review your bank or credit card statement one week after your expiry date. If a charge appears, contact your bank immediately and provide your cancellation proof.

Pricing and comparison table

Understanding Fabulous costs helps you evaluate whether cancellation is worth your time or if adjusting your plan makes more sense.

If you're paying $12-15 monthly and barely using Premium features, cancelling is likely the right move. If you're on an annual plan and have used less than 3 months of it, request a pro-rata refund-you deserve it under consumer law.

Step-by-step cancellation checklist

Use this checklist to ensure you cancel correctly and keep proof of every action.

1. Identify where you bought your subscription.
   • [ ] Apple App Store
   • [ ] Google Play Store
   • [ ] Fabulous website directly
2. Note your renewal date.
   • [ ] Check your confirmation email or platform settings.
   • [ ] Mark this date 24 hours earlier as your cancellation deadline.
3. Follow the cancellation steps for your platform (see sections above).
   • [ ] Complete all steps in order.
4. Capture cancellation proof.
   • [ ] Take screenshots of the cancellation confirmation screen.
   • [ ] Save any confirmation emails from Apple, Google, or Fabulous.
5. Request a refund if eligible.
   • [ ] File a refund request within 14 days of your last charge.
   • [ ] Include screenshots and reference the Consumer Guarantees Act.
6. Monitor your bank statement.
   • [ ] Check one week after the expiry date for any unexpected charges.
   • [ ] If charged, contact your bank with cancellation proof.

When to escalate to the commerce commission

If Fabulous or the payment platform (Apple, Google) refuses your cancellation or refund despite your clear proof, you have a formal escalation path.

Filing a complaint with the commerce commission

The Commerce Commission is New Zealand's consumer watchdog. It investigates unfair trading practices and handles breaches of the Consumer Guarantees Act and Fair Trading Act-free of charge to you.

1. Gather your evidence.
   • Screenshots of cancellation requests and confirmations.
   • Email correspondence with Fabulous or the platform.
   • Bank statements showing unwanted charges.
   • Proof of app malfunction or unmet promises (screenshots, error logs).
2. Visit www.comcom.govt.nz.
   • Navigate to "Report a problem" or "Make a complaint."
3. File your complaint online.
   • Include your evidence and explain what happened.
   • Reference the Consumer Guarantees Act if the app failed to deliver promised features.
4. The Commission reviews and investigates.
   • You'll receive updates on the outcome within 20-30 working days.

The Commerce Commission has real power: it can force Fabulous or Apple/Google to refund you, and it can impose penalties on traders who ignore consumer law.

Keep or cancel: quick decision table

Still unsure whether to cancel? This table helps you weigh the pros and cons specific to your situation.

How to contact fabulous for support or disputes

If you need to contact Fabulous directly-for cancellation confirmation, refund disputes, or account deletion-use these channels.

Fabulous help center and contact form

The Fabulous Help Center is your first point of contact for cancellations and refunds. Submit a form via the app or visit their support website.

Mailing address for UK-based fabulous

If you need to send formal correspondence (particularly for disputes), Fabulous maintains a postal address in the United Kingdom:

Fabulous
Dagenham, UK

For New Zealand users, email support is faster and creates a digital record. Postal communication to the UK takes 3-4 weeks each way, so use this only as a last resort for formal complaints.

Your next steps with stopee

Cancelling Fabulous is straightforward when you know the right steps and avoid common pitfalls. Stopee has helped thousands of New Zealand consumers cancel unwanted subscriptions, recover refunds, and take control of their spending.

Start by identifying your subscription platform (Apple, Google, or Fabulous web), follow the exact steps in this guide, take screenshots of your cancellation confirmation, and request a refund if you're within 14 days of your last charge. If the company refuses, escalate to the Commerce Commission-you're protected by law.

Visit Stopee.com today to access cancellation templates, refund request letters, and detailed guides for every subscription service. Your financial control starts now.