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Cancel Face Yoga: The Right Way
How to cancel face yoga and understand your refund rights in new zealand
What face yoga is and why you might want to cancel
Face Yoga is a subscription-based digital service that delivers guided facial exercises, skincare routines, and wellness content through a mobile app and web platform. The service teaches you facial muscle techniques designed to improve tone and skin health over time.
You access Face Yoga through the Apple App Store or directly via their website, paying either monthly or annually for full access to exercise libraries and skincare guidance. Most subscribers use it as a supplement to their regular skincare routine or fitness practice.
If you've decided Face Yoga isn't delivering the results you expected, or your priorities have shifted, canceling is straightforward - but the process depends on how you subscribed. Stopee is here to guide you through every step, ensuring you cancel without unnecessary delays or hidden charges.
Who should cancel face yoga
You should consider canceling if you haven't used the app in weeks, the workout styles don't match your preferences, or you're tightening your subscription spending. Face Yoga also isn't right for you if you prefer in-person instruction or want results faster than the typical 6-12 week timeframe the service suggests.
On the flip side, you might want to stay if you're seeing visible changes in facial firmness, you enjoy the community aspect, or the convenience of 5-10 minute daily routines fits your lifestyle perfectly.
Service overview and access
Face Yoga offers two primary subscription tiers: a monthly plan at approximately NZ$12.49 and an annual plan at approximately NZ$25.49. Prices are displayed in USD but convert to NZD at purchase using Apple's pricing matrix for New Zealand.
The service is digital-only, meaning there's no physical product shipped to your home (though Face Yoga occasionally sells optional physical merchandise). Your access is cloud-based, so you can log in from multiple devices once you subscribe.
Face yoga pricing and subscription plans
Understanding what you're paying for helps you decide whether the service is worth keeping or canceling.
| Plan name | Billing period | Price (approx. NZD) | What's included | Best for |
|---|---|---|---|---|
| Workout & Skin Care - Monthly | Monthly | NZ$12.49 | Full access to all app features, exercise library, and skincare content | Testing the service without long-term commitment |
| Workout & Skin Care - Annual | 12 months | NZ$25.49 | Full access to all app features, exercise library, and skincare content | Committed users wanting better per-month value |
Pricing notes for new zealand subscribers
Face Yoga displays prices in USD on the App Store, but Apple automatically converts these to NZD when you purchase. Your actual charge depends on the NZD conversion rate on your purchase date and Apple's local pricing tier for New Zealand.
If you subscribe through Face Yoga's website directly, you may see different pricing. Always check your payment confirmation email to see the exact NZD amount charged to your card.
Pro tip: Annual plans break down to roughly NZ$2.12 per month versus NZ$12.49 monthly, so switching to annual saves you money if you're committed long-term. If you're unsure, start with monthly and upgrade later.
Consumer guarantees act: your rights under new zealand law
New Zealand's Consumer Guarantees Act (CGA) protects you when you buy digital services like Face Yoga, giving you specific legal remedies if the service fails to meet reasonable expectations.
What the CGA guarantees for digital content
Under the CGA, Face Yoga must deliver a service that is of acceptable quality and fit for the purpose described. "Acceptable quality" means the service must be safe, durable (for as long as you're paying for it), and free from faults that make it substantially unfit for purpose.
If Face Yoga doesn't work as advertised, crashes frequently, or delivers features that don't function as described, you have the right to contact the company and demand a remedy. A remedy can include a refund, a free repair (in this case, account access restoration or feature fixes), or cancellation without penalty.
When you can invoke the CGA
If you've been using Face Yoga and discovered the app crashes on your device, the workout videos won't load, or the skincare guidance contradicts basic safety principles, the CGA may give you grounds to request a refund - even outside Face Yoga's standard refund window.
Stopee recommends documenting any technical issues or quality concerns with screenshots before you contact Face Yoga's support team. This evidence strengthens your position if the company initially refuses a refund.
Escalation through consumer affairs victoria
If Face Yoga refuses to honor your CGA rights, you can escalate your complaint to Consumer Affairs Victoria (CAV), New Zealand's official consumer protection agency. You won't need a lawyer - CAV handles complaints at no cost to you.
To lodge a complaint, visit consumeraffairs.govt.nz or call 0800 078 888. Have your purchase confirmation, screenshots of any issues, and your correspondence with Face Yoga ready before you contact them.
How to cancel face yoga step by step
The cancellation process differs based on where you subscribed: through the Apple App Store or through Face Yoga's website. Follow the steps that match your subscription method.
Cancel via the apple app store (iPhone, iPad, or web)
Most Face Yoga subscribers use the Apple App Store, which makes cancellation straightforward through your Apple account settings.
- Open the App Store on your iPhone or iPad, or visit apps.apple.com on your computer.
- On iPhone/iPad: tap your profile icon in the top-right corner.
- On web: sign in with your Apple ID, then click your name in the top-right.
- Select "Subscriptions" or "Manage Subscriptions" from the menu.
- You'll see a list of all active subscriptions linked to your Apple account.
- Tap or click "Face Yoga" (labeled as "Face Yogi" or "Face Yoga: Workout & Skin Care" depending on your device).
- If you don't see it, scroll down - sometimes subscriptions appear below active apps.
- Select "Cancel Subscription" or "Cancel Free Trial" if applicable.
- Apple may show you an option to keep a discounted renewal; ignore this unless you genuinely want to stay.
- Confirm your cancellation by tapping "Confirm" or "Stop Billing."
- Apple will send a confirmation email to your Apple ID address.
- Wait for the confirmation email from Apple.
- Warning: Don't delete the app immediately - you can keep using Face Yoga until your paid period ends, even after canceling.
Pro tip: Apple processes subscription renewals approximately 24 hours before your billing date. If you cancel fewer than 24 hours before renewal, you may still be charged. Cancel as soon as you decide to leave.
Cancel via face yoga's website (email support)
If you subscribed directly through Face Yoga's website rather than the App Store, you must contact their support team - there's no self-service cancellation option in the app or website dashboard.
- Open your email client and compose a new message to support@faceyoga.com.
- Use the email address associated with your Face Yoga account.
- Write a clear subject line: "Cancellation Request - [Your Account Email]"
- This helps Face Yoga find your account quickly without asking follow-up questions.
- Include your full name, account email address, and a direct statement: "I request to cancel my Face Yoga subscription effective immediately" (or at the end of my current billing period, if you prefer).
- Be specific about timing - if you want to keep access until your next renewal date, say so.
- If you want immediate cancellation and a refund (see refund section), state that explicitly.
- Send the email and retain a copy for your records.
- Face Yoga typically responds within 24-48 hours on business days.
- Wait for Face Yoga's confirmation email.
- Warning: If you don't receive a response within 48 hours, follow up with a second email or request a read receipt.
- Verify that auto-renewal has stopped by checking your account or waiting to confirm you're not charged on your next billing date.
- Keep the cancellation confirmation email indefinitely - it's your proof of cancellation.
Warning: Face Yoga will make your cancellation effective at the end of your current paid term unless you request cancellation at least 24 hours before your next billing cycle. If you miss the 24-hour window, you may be charged again. Request cancellation early if you want to avoid a final charge.
Stopee advises writing your cancellation email within a week of your next billing date to avoid confusion and ensure timely processing.
What happens after you cancel face yoga
Cancellation is just the start - understanding what changes once you cancel helps you avoid surprises.
Your access and usage after cancellation
After you cancel, you keep full access to Face Yoga until the end of the paid period you've already paid for. If you cancel mid-cycle, you don't lose features or get locked out immediately - you'll have uninterrupted access until the renewal date passes.
Once your paid period expires and you haven't renewed, the app will either lock you out or prompt you to re-subscribe. You won't be charged again after cancellation, so there's no risk of surprise charges if you leave the app installed.
Your account data and settings
Face Yoga retains your account history, saved workouts, and personal preferences unless you specifically request deletion. Your data is held indefinitely after cancellation unless you ask support@faceyoga.com to remove it.
If you want your account and all associated data deleted, email support with the subject "Data Deletion Request" and your account email. Face Yoga will confirm deletion within 5-7 business days. Pro tip: Keep a record of any personal data you want (like workout notes or progress photos) before requesting deletion, as Face Yoga doesn't provide account exports.
Promotional charges and early-cancellation fees
If you subscribed during a promotional period (for example, "first month 50% off"), canceling early may trigger a restocking fee or adjustment. Face Yoga does not typically charge early-cancellation fees for standard subscriptions, but promotional terms vary.
Before canceling, check your original purchase email for any conditions. If you're unsure, ask Face Yoga's support team: "Are there any early-cancellation or promotional adjustment fees on my account?" Getting this clarified prevents unexpected charges.
Will you get a refund?
Face Yoga's refund policy is restrictive, but New Zealand law gives you exceptions that Face Yoga's terms don't always advertise.
Face yoga's standard refund policy
Face Yoga does not issue refunds for subscriptions you've accessed or used. Once you log into your account and view content, the service is considered "consumed," and you forfeit refund eligibility under their policy.
This applies to both monthly and annual subscriptions. If you've been using the app for weeks or months and decide to cancel, Face Yoga will not refund your remaining subscription period.
The 14-day refund exception
Face Yoga's one refund exception is powerful: you can request a full refund if you cancel within 14 days of purchase AND you have never logged into the user area on the Face Yoga website or app.
This window is short, so act immediately if you subscribe and decide it's not for you. Email support@faceyoga.com with your purchase confirmation and a clear request: "I purchased Face Yoga on [date] and have not accessed the service. I request a full refund under the 14-day exception."
Face Yoga will refund the original payment method. If you paid via Apple App Store, Apple processes the refund to your card or Apple account credit within 5-10 business days.
Physical product returns (if applicable)
Although Face Yoga is primarily digital, the company occasionally sells physical merchandise (like facial rollers or guides). Physical products are returnable within 30 days of purchase.
Returns submitted after 14 days but within 30 days may incur a 15% restocking fee. To return a physical product, email support@faceyoga.com with your order number and request a return authorization. Face Yoga will provide shipping instructions.
Pro tip: Always keep proof of purchase and track your 14-day window from the order date, not the delivery date. If Face Yoga's return deadline has passed, invoking the Consumer Guarantees Act may still get you a remedy if the physical product was faulty.
Common mistakes to avoid when canceling face yoga
Cancellation seems simple, but missteps can leave you charged for another month or unable to prove you canceled at all.
Deleting the app instead of canceling the subscription
The biggest mistake Face Yoga subscribers make is deleting the app and assuming the subscription ends. Deleting the app does nothing - your subscription continues, and you'll be charged on the renewal date.
Always cancel the subscription through the App Store or via email to support@faceyoga.com before you delete the app. Deleting the app is a final cleanup step, not a cancellation method.
Missing the 24-hour cancellation window
Whether you cancel through the App Store or email, Face Yoga processes renewals about 24 hours before your billing date. If you cancel fewer than 24 hours before renewal, you'll still be charged.
Set a phone reminder for one week before your renewal date. Check your confirmation email for the exact renewal date, then cancel at least 48 hours before to be safe.
Not keeping cancellation proof
If you cancel via email, Face Yoga's confirmation is your only proof. Don't delete that confirmation email - save it to a folder labeled "Cancellations" or print it.
If Face Yoga denies they received your cancellation and charges you again, you'll need this proof to dispute the charge with your bank or escalate to Consumer Affairs Victoria. Stopee always recommends taking a screenshot of confirmation emails immediately after canceling.
Confusing the app's "notification settings" with cancellation
Face Yoga's app has a notification settings menu that lets you turn off push notifications. Turning off notifications does not cancel your subscription. It only silences reminders to use the app.
Check your App Store subscriptions, not your app settings, to confirm cancellation is complete.
Checklist before and after canceling
Use this checklist to ensure your cancellation goes smoothly and you're not left with unexpected charges.
| Task | Timing | Status |
|---|---|---|
| Check your subscription renewal date and billing method (App Store or website) | Before canceling | ☐ |
| Take a screenshot of your current Face Yoga subscription in App Store or email to yourself | Before canceling | ☐ |
| Cancel the subscription (via App Store or support email) | At least 24-48 hours before renewal | ☐ |
| Save the cancellation confirmation email or App Store confirmation | Immediately after canceling | ☐ |
| Wait for the renewal date to pass and confirm no charge appears | Within 5 days of renewal date | ☐ |
| Contact your bank if an unexpected charge appears | Within 30 days of the disputed charge | ☐ |
Comparing face yoga to similar services
If you're canceling Face Yoga, you might be interested in alternatives that match your goals better.
| Service | Type | Price (approx.) | Cancellation ease | Refund policy |
|---|---|---|---|---|
| Face Yoga | Guided facial exercises and skincare | NZ$12.49/month or NZ$25.49/year | Easy via App Store or email | No refunds after use; 14-day exception |
| Dermalogica Online Skin School | Professional skincare education | Typically free or part of product bundles | N/A (not subscription-based) | N/A |
| Peloton Digital (fitness focus) | Fitness and wellness classes | NZ$14.99/month or NZ$149/year | Easy self-service cancellation | No refunds for used subscriptions |
| Skin + Me (dermatologist consultation) | Custom skincare formulations and guidance | Variable (treatment-based pricing) | Contact support to cancel | Depends on product ordered |
Contact details and escalation
If you need to contact Face Yoga or escalate a cancellation or refund dispute, use these details.
Face yoga support
Email: support@faceyoga.com
Website headquarters location: London, United Kingdom (primary office)
Alternative office location: Tallinn, Estonia
Face Yoga doesn't list a phone number or live chat, so email is your only direct contact method. Responses typically arrive within 24-48 hours on business days.
Escalation if face yoga refuses to help
If Face Yoga ignores your cancellation or refund request, escalate to Consumer Affairs Victoria, New Zealand's official consumer protection agency.
Phone: 0800 078 888 (toll-free)
Website: consumeraffairs.govt.nz
Online complaint form: consumeraffairs.govt.nz/make-a-complaint
Have your purchase confirmation, cancellation email (or App Store screenshot), and any correspondence with Face Yoga ready before you lodge a complaint. Consumer Affairs Victoria handles complaints for free and will advocate on your behalf if Face Yoga breaches the Consumer Guarantees Act.
Final takeaway: you are in control
Canceling Face Yoga is simple once you know the right steps. Whether you cancel via the App Store (the easiest method for most) or by emailing support, your process should take fewer than 10 minutes.
Remember: you have legal rights under New Zealand's Consumer Guarantees Act. If Face Yoga fails to deliver the service as described, you can demand a refund regardless of their standard policy. Don't accept a "no refund" answer if the service was faulty or fundamentally unfit for purpose.
Stopee has helped thousands of consumers cancel unwanted subscriptions, avoid surprise charges, and recover refunds they deserved. If you get stuck during your Face Yoga cancellation or need help escalating a refund dispute, Stopee's guides are here to walk you through every next step. Visit stopee.com for more cancellation guides, consumer rights explainers, and real-world escalation strategies that actually work.