Manage Yoga International

How to cancel yoga international: your step-by-step guide for new zealand members

What is yoga international

Yoga International is a US-based digital platform that delivers yoga classes, wellness courses, and instructor-led content on demand. You access the service through your web browser or mobile apps, with flexible monthly or annual subscription options.

How the service works

You subscribe to Yoga International and gain unlimited access to their video library during your paid period. The platform delivers content across multiple devices: desktop, smartphone, tablet, and smart TV. Your subscription renews automatically each month or year depending on your plan choice.

Because Yoga International operates from the United States, some New Zealand subscribers purchase through third-party platforms like Apple, Google Play, or Amazon rather than directly from Yoga International. This matters for cancellation, as each platform has its own cancellation process.

Subscription pricing in new zealand

Yoga International does not publish fixed New Zealand dollar pricing publicly. You will see exact NZD prices at checkout, and these may fluctuate with exchange rates or app store pricing variations. The platform offers monthly recurring subscriptions, annual plans, and individual course purchases.

Why new zealand consumers cancel yoga international

Understanding why people cancel helps you avoid the same frustrations. At Stopee, we see subscribers leave for several consistent reasons: they find the content doesn't match their fitness level, discover cheaper alternatives, prefer live instructor sessions over on-demand videos, or simply lose motivation.

Common reasons for cancellation

Many members realise after a month or two that on-demand yoga doesn't suit their learning style. Others sign up during a promotional period and find the regular price unjustifiable. Life changes-injury, illness, busy schedules, or moving-also prompt cancellations.

Some subscribers discover they are being charged without realising their free trial has ended. This is particularly common with app store subscriptions, where renewal notices arrive silently.

When you should cancel immediately

If Yoga International fails to deliver the service as described-for example, videos won't load, classes are unavailable, or the content library shrinks without notice-you have grounds to cancel and potentially claim remedies under New Zealand consumer law. Do not wait through a billing cycle hoping for improvement.

How to cancel yoga international

Your cancellation method depends on where you subscribed. Stopping your subscription is straightforward once you know your platform. Stopee recommends verifying your subscription source first, then following the correct steps below.

Cancel directly through the yoga international website

This applies if you subscribed directly on yoga-international.com using a credit card or payment method.

1. Visit yoga-international.com and log in with your email address and password.
   • If you cannot remember your password, click "Forgot password" and follow the recovery steps.
2. Navigate to your account settings by clicking your profile icon or avatar (typically top-right corner).
   • Look for "My Account", "Account Settings", or "Profile".
3. Select "Membership" or "Subscriptions" from the menu.
   • Your current plan and renewal date will display here.
4. Click "Cancel Membership" or "Cancel Subscription".
   • Yoga International may ask why you are leaving; this feedback is optional but helpful.
5. Confirm cancellation when prompted.
   • You will receive an on-screen confirmation immediately.
6. Check your email for a confirmation message within 24 hours.
   • Warning: If you do not receive an email confirmation, log back in and verify the cancellation went through. Do not assume silence means cancellation.

Pro tip: Before cancelling, download or screenshot your membership confirmation showing your renewal date. This protects you if you are billed after cancellation and need to dispute the charge.

Cancel if you subscribed through apple (iPhone, iPad, apple TV)

Apple manages these subscriptions independently. Yoga International cannot cancel them for you, so you must go directly to Apple.

1. Open the Settings app on your Apple device.
   • On iPhone or iPad: tap Settings at the home screen.
   • On Apple TV: go to Settings in the main menu.
2. Tap your name at the top of the settings menu (your Apple ID profile).
   • If you see "Sign in with Apple ID" instead, you are not logged into an account.
3. Select "Subscriptions" from the menu.
   • This shows all active subscriptions under your Apple ID.
4. Find "Yoga International" in the list and tap it.
   • If Yoga International does not appear, your subscription may already be inactive.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask to confirm; select "Confirm Cancellation".
6. Check that the status changes to "Cancelled" or "Expires on [date]".
   • You retain access until the expiry date shown.

Warning: If you delete the Yoga International app from your device without cancelling the subscription through Apple Settings, you will continue to be charged.

Cancel if you subscribed through google play (Android)

Google Play manages Android subscriptions. You must cancel through Google Play directly.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top-right corner.
2. Tap "Manage subscriptions" or "Subscriptions" (wording varies by Android version).
   • You will see a list of all active subscriptions.
3. Find and tap "Yoga International" from the list.
   • The subscription details screen will open.
4. Tap "Cancel subscription" at the bottom.
   • Google Play will explain your access rights; review this carefully.
5. Confirm the cancellation when prompted.
   • You will see a confirmation message and receive an email to your Google account.

Pro tip: Google Play allows you to view cancellation confirmation in your email. Search your Gmail inbox for "subscription cancelled" to verify the action went through.

Cancel if you subscribed through amazon fire TV or other third-party platforms

Each third-party platform has its own subscription management portal.

1. Visit the website or app of the platform where you subscribed.
   • Common platforms: Amazon (amazon.com), Roku, YouTube TV, or other smart TV services.
2. Log in with your account credentials.
   • If using a smart TV app, you may need to log in via the platform's website instead.
3. Navigate to "Account", "Subscriptions", or "Billing".
   • Look for a section labeled "Manage subscriptions" or "Active subscriptions".
4. Locate "Yoga International" in your active subscriptions.
   • Tap or click on it to see cancellation options.
5. Select "Cancel subscription" or "Remove" and confirm.
   • You will receive a confirmation message within the platform.

Warning: Some platforms process cancellations immediately; others take 24 to 48 hours. Check your platform's help section to understand when your final billing cycle ends.

What happens after you cancel

Cancellation does not mean instant loss of access. Understanding what you retain helps you plan your practice and avoid surprise billing.

Access and timing after cancellation

When you cancel, Yoga International stops future renewals immediately. However, you retain full access to all content and features until the end of your current paid period or trial period.

For example, if you cancel on 15 June and your next renewal date is 20 July, you keep access until 20 July at 11:59 PM. After that time, the app will lock you out and ask you to resubscribe.

Check your cancellation email or account page for your exact expiry date. Mark this date in your calendar to avoid accidental resubscription if you download the app again later.

Your account and data after cancellation

Cancelling a subscription does not delete your account. Your profile, login credentials, saved bookmarks, and practice history remain in Yoga International's system.

If you want to delete your account entirely-removing all personal data-you must submit a separate request to Yoga International's privacy or support team. Cancellation alone does not achieve this. At Stopee, we recommend requesting account deletion if you no longer wish to be contacted by the service.

Will you receive a refund

Refund eligibility depends on when you cancel and the specific circumstance. Stopee has helped thousands of consumers navigate refund claims, and New Zealand law offers more protection than Yoga International's stated policy suggests.

Standard refund policy

Yoga International's published policy states that all membership payments and course purchases are non-refundable once processed. The service does not issue refunds or credits for partial, unused, or remaining months.

This policy applies to monthly plans, annual plans, and individual course purchases. One-off course buys offer no refund pathway under standard terms.

Free trial cancellations

If Yoga International offers you a 7-day free trial and you cancel before the trial ends, you will not be charged. No refund is necessary because you never paid.

Billing occurs only after the trial period expires. If you forget to cancel during the trial and are charged after, you may be eligible for a refund under consumer law (see section below).

Refunds under new zealand consumer law

The Consumer Guarantees Act (CGA) overrides non-refund clauses if the service is faulty or not supplied as promised. Yoga International cannot hide behind a "no refunds" policy if the service fails.

If you paid for a service and Yoga International did not deliver it as described-for example, videos are unavailable, classes are cancelled without replacement, or the platform is non-functional for your subscription period-you have a legal right to a refund or remedy.

Additionally, if you were misled about what the subscription includes, or if automatic renewal occurred without clear prior consent, the CGA protects you. Contact Yoga International first requesting a refund; if they refuse, escalate to the Commerce Commission (comcom.govt.nz) or your bank for a chargeback dispute.

Your consumer rights in new zealand

New Zealand law protects digital subscription buyers in ways many people do not realise. Stopee recommends understanding these rights before accepting a "no refund" response.

The consumer guarantees act and digital services

The CGA requires that services be provided with reasonable care and skill. Yoga International must deliver the service as described, and the content must be of acceptable quality and fit for purpose.

If the service is faulty-such as videos buffering excessively, classes being unavailable, or the app crashing-you have the right to request a fix, replacement, or refund. Businesses cannot use non-refund policies to dodge these statutory guarantees.

Automatic renewal and consent

New Zealand's Fair Trading Act requires businesses to obtain clear, informed consent before charging for automatic renewal. If Yoga International charged you after a trial without obvious renewal consent, or if renewal notices were unclear, this is a breach.

If you believe your renewal was unauthorised or obscured, contact Yoga International asking for a refund of the unintended charge. Reference the Fair Trading Act 1986 in your request. If they refuse, report the matter to the Commerce Commission.

How to escalate a dispute

First, contact Yoga International directly with your refund or complaint request. Give them 14 days to respond. If they refuse or do not reply, escalate to:

• Your bank or payment provider: Request a chargeback or dispute if the charge was unauthorised or the service was not delivered as promised.
• Commerce Commission (comcom.govt.nz): File a complaint about unfair trading practices, misleading conduct, or CGA breaches.
• Your local Citizens Advice Bureau: Get free advice on consumer disputes.

Common mistakes to avoid when cancelling

Cancellation can feel simple, but small oversights lead to unintended charges and frustration. We understand how annoying accidental renewals are-here are the pitfalls Stopee has seen repeatedly.

Mistake 1: deleting the app instead of cancelling the subscription

Removing the Yoga International app from your phone does not cancel your subscription. You will still be charged at the next renewal. Always cancel through your account settings or the app store subscription menu first, then delete the app if you choose.

Mistake 2: not verifying cancellation confirmation

After clicking "cancel", many people assume the process is complete. Verify by logging back in after 24 hours and checking that your membership status says "Cancelled" or "Expires on [date]". Do not rely on feeling confident; confirm in writing.

Mistake 3: cancelling on your yoga international account when you subscribed through apple or google play

If you subscribe through an app store, cancelling on the Yoga International website will not work. You must cancel directly through Apple Settings, Google Play, or the third-party platform. Yoga International cannot process app store cancellations on your behalf.

Mistake 4: ignoring your renewal date

After cancelling, your access does not end immediately-it ends on your renewal date. If you assume you can stop thinking about the service, you might accidentally resubscribe if you log back in or reinstall the app. Mark your expiry date and set a phone reminder.

Mistake 5: not requesting a refund if the service fails

Many subscribers accept Yoga International's non-refund policy without question. If the service was genuinely broken or misrepresented, you have legal grounds to request a refund under the CGA. Staying silent means you lose this right.

Preventing unwanted renewals and staying safe

Stopee recommends a few simple steps to protect yourself from surprise billing and accidental renewals.

Use a dedicated payment method

Consider using a separate credit card or a payment app (like Apple Pay or Google Pay) only for trial subscriptions. This makes it easy to deactivate the payment method after cancellation, adding a second layer of protection against accidental charges.

Set renewal reminders

Before your subscription renews, Yoga International should send you a reminder email. Add your own calendar alert for 3 days before renewal. If you see the renewal charge but do not remember authorising it, you have evidence to dispute it.

Monitor your bank statements

Check your bank or credit card statement monthly, especially after cancelling. Unexpected Yoga International charges appear here first. Report them to your bank within 14 days for faster dispute resolution.

Keep confirmation emails

Save all cancellation confirmation emails. If Yoga International charges you after cancellation, you have proof the cancellation was processed. This makes your refund request or chargeback dispute much stronger.

Cancellation checklist for yoga international

Use this checklist to ensure you have cancelled correctly and protected yourself from surprise charges.

Contact information for yoga international

If you need to reach Yoga International for support, refund requests, or account deletion, use these contact methods. Because Yoga International is US-based, response times may be 5 to 10 business days.

Email and customer support

Yoga International does not publish a dedicated postal address for New Zealand subscribers. All communication goes through their online support portal or email channels.

Visit yoga-international.com and look for "Contact Us" or "Support" in the footer. Submit your cancellation confirmation, refund request, or account deletion request through their support form. Reference your cancellation date and any charge disputes in your message.

Request a response timeframe and ask for written confirmation of your request. Keep all correspondence for your records.

Escalation for disputes

If Yoga International does not respond within 14 days or refuses your refund request, escalate to:

• Commerce Commission: comcom.govt.nz or 0800 943 600
• Your bank's disputes team: Request a chargeback for unauthorised or failed service.
• Citizens Advice Bureau: Free consumer advice in your local region.

Final thoughts: take control of your subscriptions

Cancelling Yoga International is manageable once you identify your subscription platform and follow the correct steps. The service offers excellent content for many users, but if it no longer fits your life or practice, a clean cancellation is your right.

Remember that New Zealand law protects you beyond any "no refund" policy. If the service fails or you were misled, your consumer rights matter. Stopee exists to help you understand these rights and act on them confidently.

Whether you cancel today or plan to renew, verify your subscription settings regularly. Hundreds of thousands of New Zealand consumers have successfully managed their subscriptions by using simple checklists and staying alert to billing dates. Stopee has helped thousands of consumers cancel subscriptions cleanly and recover refunds they deserved-your situation is no different. Take action today, and reclaim control of your subscriptions.