Manage Love Wellness

How to cancel love wellness and stop recurring charges in the philippines

What you need to know about love wellness subscriptions

Love Wellness is a health and wellness brand that sells supplements, probiotics, and intimate care products to customers across the Philippines and beyond. If you have signed up for one of their recurring product subscriptions, you are likely being charged monthly in Philippine pesos (₱) for items like probiotics or pH-balanced personal care products. The challenge many Filipino users face is that Love Wellness does not always make cancellation transparent, and your billing cycle might catch you off guard if you do not act quickly.

At Stopee, we help thousands of consumers navigate exactly this kind of subscription trap. This guide walks you through every step to cancel Love Wellness, protect yourself from unwanted charges, and know your rights under Philippine consumer law.

How love wellness subscriptions work

Love Wellness operates on a monthly recurring billing model. You subscribe to a specific product on their official website at lovewellness.com, and your payment card is charged each month until you cancel. The company publishes its terms and legal details on their Terms of Service page, which is your main reference point for understanding minimum commitments and cancellation rules.

The company does not operate a free trial period clearly spelled out in their public terms. Instead, you pay upfront for your first order and then face automatic renewal charges every 30 days. This is important because it means your first charge hits immediately, and you have a limited window to cancel before the second charge appears.

Common love wellness subscription products and monthly costs

The products available as recurring subscriptions vary, but these are the most common ones Filipino users report trying to cancel.

All pricing shown here reflects USD rates converted to Philippine pesos at standard exchange rates. Your actual charge may vary slightly because of bank foreign transaction fees or real-time currency fluctuations. Some Filipino users also subscribe through the Apple App Store or Google Play, which adds a layer of complexity to cancellation.

Key risks for philippine subscribers

Love Wellness does not clearly advertise local Philippine pricing in pesos on their main website. You will see USD amounts, and your bank or payment app converts the charge. This hidden currency conversion often surprises users when they see their card statement.

The Terms of Service do not spell out a cooling-off period or a clear automatic renewal notice before your second charge. There is also no public statement about data deletion after cancellation, which matters if you are concerned about privacy. Additionally, support response times can be slow for users in the Philippines because of time zone differences, making it harder to cancel urgently if something goes wrong.

Your consumer rights under philippine law

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394). This law requires companies like Love Wellness to be transparent about recurring charges, give you a reasonable way to cancel, and process refunds fairly.

What the consumer act of the philippines guarantees you

The Consumer Act protects your right to transparent billing, a functional cancellation mechanism, and fair refund treatment. Love Wellness must clearly disclose all terms before you pay, must not make cancellation deliberately difficult, and must honor your cancellation request within a reasonable timeframe.

If Love Wellness continues to charge you after you have cancelled, that is a breach of your consumer rights. You can escalate a dispute to the Department of Trade and Industry (DTI) or your local Kapatiran ng Mga Consumer organization if the company refuses to refund wrongful charges.

How to use the law if love wellness will not cancel

If you cancel Love Wellness and the company continues to bill you, document every charge carefully. Save your cancellation confirmation email, your bank statements showing the unwanted charges, and any communication attempts with Love Wellness support. Then file a formal complaint with the DTI Consumer Hotline or your regional DTI office. Stopee recommends you also contact your bank or credit card issuer and file a dispute, which creates a paper trail and shows the company you are serious about recovery.

The law is on your side, but enforcement requires clear evidence. That is why taking screenshots and keeping records is your best protection.

How to cancel love wellness step by step

Cancellation works differently depending on where you subscribed. Follow the method that matches your subscription source.

Cancel through the love wellness website account

If you signed up on lovewellness.com using a web browser, this is your fastest route to cancellation.

1. Open the Love Wellness website and log in with your email and password.
   • If you have forgotten your password, click "Forgot password" and follow the reset email.
2. Click your account menu (usually in the top right corner or under a "My Account" link).
   • You may see options like "Account," "Profile," or "Settings."
3. Navigate to "Subscription Management," "Active Subscriptions," or "My Orders."
   • This section shows all your recurring charges.
4. Find your active subscription and click "Manage" or "View Details."
   • Double-check the product name and next billing date.
5. Select "Cancel Subscription" and confirm your choice.
   • The site may offer a discount or pause option first. You can skip these and proceed to full cancellation.
6. Screenshot the final confirmation screen showing your cancellation is complete.
   • Save this image with the date and time visible.

Pro tip: Complete your cancellation at least 24 hours before your next billing date to avoid an additional charge. Love Wellness processes cancellations on a first-come, first-served basis, so timing matters.

Cancel through apple app store (iOS)

If you subscribed to Love Wellness via your iPhone or iPad, you must cancel through Apple, not through the Love Wellness website.

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not open Love Wellness itself; go to the main App Store app.
2. Tap your profile icon (usually in the top right corner).
   • This opens your Apple ID menu.
3. Select "Subscriptions."
   • You will see all your active app subscriptions here.
4. Find "Love Wellness" or the specific product name (e.g., "Gut Feelings Probiotics Subscription") and tap it.
   • Review your next billing date.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm. Confirm again.
6. Take a screenshot showing "Subscription cancelled" or the status change to "Cancelled."
   • This is your proof of cancellation.

Warning: If you cancel the Love Wellness app itself but do not cancel your subscription, you will still be charged. App deletion does not cancel recurring payments.

Cancel through google play store (Android)

Android users who subscribed through Google Play follow a similar but slightly different process.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
2. Select "Subscriptions" or "Manage my subscriptions."
   • The exact wording depends on your Android version.
3. Find and tap the Love Wellness subscription.
   • The subscription name will show your product and next renewal date.
4. Select "Cancel subscription" and confirm your choice.
   • Google will show you a cancellation summary.
5. Screenshot the confirmation screen for your records.
   • Google Play shows a "Subscription cancelled" status or an end date for your access.

Pro tip: Google Play sometimes offers a refund window if you cancel within 48 hours of purchase. Check your order history to see if this applies to your subscription.

Cancel by email or mail if the website method fails

If you cannot access your account or the cancellation button does not work, contact Love Wellness directly. The company lists a mailing address in their Terms of Service for legal correspondence, including cancellation requests.

1. Send a cancellation email to Love Wellness support with the following information:
   • Your full name as it appears on your account
   • Your email address associated with the subscription
   • Your order number or invoice number
   • The product name you are cancelling
   • A clear statement: "I request immediate cancellation of my subscription effective today."
2. Save a copy of your email (screenshot or download the sent message).
   • Note the date and time you sent it.
3. If email support does not respond within 5 business days, send a registered letter to the address listed in the Love Wellness Terms of Service.
   • Include the same information as your email.
   • Request a signed receipt so you have proof of delivery.
4. Keep a copy of the registered letter and the postal receipt.
   • This document becomes critical if you need to file a consumer complaint with the DTI.

Email is faster, but a registered letter creates a legal paper trail that helps if you later need to dispute charges or file a formal complaint.

How to verify your cancellation and avoid extra charges

Many users think they have cancelled but wake up to another charge because they did not verify the cancellation properly. Here is how to protect yourself.

Steps to confirm cancellation worked

First, log back into your Love Wellness account 24 hours after you clicked cancel. Navigate to your subscription or account settings again and verify that the subscription is no longer listed or shows a "Cancelled" status. If it still shows as active with a next billing date, the cancellation did not go through. Try the cancellation process again or contact support immediately.

Next, check your email for a cancellation confirmation from Love Wellness. Most companies send an automated email confirming your request. If you do not see one within 2 hours, check your spam folder. If there is nothing there, Stopee recommends you email support directly to ask for a cancellation confirmation number.

Finally, set a calendar reminder for the day after your original next billing date. Log into your account again and check that no new charge appears. This is your final safety net. If a charge does appear after you cancelled, document it immediately and escalate.

What to do if a charge appears after cancellation

If Love Wellness continues to bill you after cancellation, act quickly. First, email Love Wellness support with your cancellation confirmation and ask them to reverse the unwanted charge within 5 business days. Be polite but firm, and include a copy of your cancellation proof (screenshot or email confirmation).

If the company does not refund you within 5 business days, contact your bank or credit card issuer and file a dispute or chargeback. Explain that you cancelled the subscription and the charge is unauthorized. Provide your cancellation proof to the bank. At the same time, file a formal complaint with the Department of Trade and Industry using their online portal or by visiting your regional DTI office in person.

At Stopee, we have seen disputes resolved in favor of consumers when they have clear documentation. That is why screenshots and emails matter so much.

Refunds and what to expect

Your refund rights depend on when you cancel relative to your billing cycle and the Love Wellness refund policy.

Refund timeline and eligibility

If you cancel Love Wellness before your next billing date, you will not be charged again. That is the best outcome. However, if a charge has already been processed for the next month, you may be eligible for a refund. The company should refund that charge if you cancelled before it was billed, but enforcement is not automatic.

Contact Love Wellness support and request a refund for any charges that appear after your cancellation date. Include your cancellation confirmation number or email. Allow 10-15 business days for the refund to appear in your bank account. Banks typically take 2-5 additional business days to process the credit once Love Wellness initiates it.

If you were charged a month or more and did not use the product, you may also have grounds for a refund under the Consumer Act of the Philippines, even if Love Wellness claims their policy does not allow it. Stopee recommends you escalate to the DTI if the company refuses a reasonable refund request.

Common mistakes that delay cancellation

Cancellation is stressful, and small errors can cost you money. Here are the traps that most users fall into.

Mistake 1: deleting the app instead of cancelling the subscription

Removing the Love Wellness app from your phone does nothing to stop recurring charges. The subscription lives in your App Store or Google Play account, not in the app itself. You must cancel through the store platform, not by deleting the app. Many users realize this mistake only when they see the next charge and panic.

Mistake 2: cancelling too close to your billing date

If your next billing date is in 6 hours and you cancel now, the system might process your monthly charge before it registers your cancellation request. Always aim to cancel at least 24 hours before your next billing date. Check your account today to see when you are due to be charged next, and work backward from there.

Mistake 3: not saving cancellation proof

Love Wellness support might tell you later that there is no record of your cancellation request. If you did not screenshot the confirmation screen, you have no proof you tried. Always take a screenshot the moment you see "Subscription cancelled" or "Your cancellation is complete." Save it to your phone, email it to yourself, or upload it to cloud storage.

Mistake 4: not checking all subscription sources

Some users sign up for Love Wellness on the website, then later subscribe again through their phone app. They cancel one subscription but forget about the other. Check your App Store and Google Play subscriptions as well as the main website. You might have multiple active subscriptions without realizing it.

Mistake 5: waiting for someone else to help

If you contact Love Wellness support and they are slow to respond, do not wait. Start the cancellation process yourself through your account at the same time. If support eventually cancels for you, you will have already taken action, and two cancellation requests are better than none.

What happens after you cancel love wellness

Cancellation feels like the end, but there are a few loose ends to handle so you stay fully protected.

Your account and data after cancellation

When you cancel Love Wellness, your subscription ends but your account does not automatically delete. Your personal data, order history, and payment information remain on their servers unless you explicitly request deletion. If you want Love Wellness to remove your data, send a separate email to their support team requesting account deletion under the Data Privacy Act of 2012 (Republic Act No. 10173). Save this request email as well.

Stopee recommends you also update your payment method in your App Store and Google Play accounts if you do not want Love Wellness to easily re-subscribe you in the future.

Dealing with automated renewal attempts

Occasionally, a company tries to automatically renew your subscription even after cancellation. If you see a new charge 30 days after your cancellation date, contact your bank first and dispute it. Then escalate to Love Wellness support with your cancellation proof. These situations are rare but do happen, and your bank has the power to block the charge and return your money.

Cancellation timing checklist

Use this checklist before you cancel to make sure you are ready and your cancellation will stick.

Love wellness cancellation methods comparison

Different cancellation routes have different speeds and reliability levels. Choose the method that matches your situation.

Love wellness contact information and cancellation address

Love Wellness publishes its legal correspondence address in its Terms of Service. This is the official address for cancellations, opt-out notices, and formal complaints.

Where to send cancellation and legal notices

Use this address for registered mail or formal legal correspondence regarding your Love Wellness subscription cancellation or dispute.

Love Wellness is a US-based company, and their legal address for correspondence is listed on their official Terms of Service page at lovewellness.com/pages/terms-of-service. If you do not see a specific Philippine office address, use the US headquarters address shown there. All mail should be sent via registered mail with receipt confirmation so you have proof of delivery.

For faster support, try emailing Love Wellness customer service through their official website contact form or support email link. Include "Subscription Cancellation Request" in the subject line so your email gets routed to the right team quickly.

If Love Wellness ignores your cancellation request, escalate to the Department of Trade and Industry (DTI). You can file a complaint online at www.dti.gov.ph or visit your regional DTI office in person. The DTI handles consumer disputes free of charge and has the authority to order refunds and penalties.

Final steps and next actions

Cancelling Love Wellness is straightforward once you follow the right method and timeline. You now have the knowledge to cancel quickly, protect yourself from extra charges, and escalate if the company fails to honour your request.

Start by logging into your Love Wellness account today and checking your next billing date. If it is more than 24 hours away, you can cancel confidently and avoid the rush. Screenshot everything, follow the step-by-step process that matches your subscription source (website, App Store, or Google Play), and verify your cancellation within 24 hours. If a charge appears after you have cancelled, use your documentation to file a dispute with your bank or escalate to the DTI.

Stopee has helped thousands of consumers navigate subscription cancellations across the Philippines and beyond. If you get stuck or Love Wellness refuses to honour your cancellation, Stopee is here to guide you through escalation options and consumer rights. Your money is yours to protect, and you have the law on your side.