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How to cancel young living essential rewards in the philippines and stop monthly charges

Understanding young living and essential rewards in the philippines

Young Living is a health and wellness brand that sells essential oils, wellness supplements, and personal care products across the Philippines through its local site at youngliving.com/en_ph/. The service most Filipinos struggle to cancel is Essential Rewards, a monthly auto-order program designed for wholesale members.

When you sign up for Essential Rewards, you are not making a one-time purchase. You are entering a recurring monthly ordering system with a minimum Personal Volume (PV) requirement of 100 PV each month to stay active in the program. This automatic shipment continues every month until you actively cancel it, and many members do not realize the commitment until charges keep appearing on their GCash, Maya, or credit card statements.

How essential rewards works and what you pay for

Essential Rewards gives you automatic monthly shipments based on your chosen product basket, loyalty points that accumulate each month, and milestone gifts after consecutive months of membership. Young Living publishes its rewards rates as 10 percent for months 1 to 3, 20 percent for months 4 to 24, and 25 percent from month 25 onward.

The program also offers loyalty gifts at 2, 3, 6, 9, and 12 consecutive months of enrollment. This milestone structure is intentional: many members stay enrolled longer than they plan because they do not want to lose their points momentum or miss the next free gift. That loyalty trap is one reason Stopee recommends checking your processing date before canceling.

Why cancellation feels confusing for filipino users

Young Living separates canceling your Essential Rewards profile (which stops all future recurring orders) from pausing or modifying a single order (which may not stop future charges). These are two different actions, and confusion between them is the top reason members think they have canceled when they actually have not.

Support response times in the Philippines can also be slow, and online account interfaces sometimes hide the cancel button in non-obvious places. If you want all monthly shipments to stop permanently, you must cancel the Essential Rewards profile itself. If you only want to skip one month, that is a different process that still requires Member Services intervention through hotline, chat, or email.

Your consumer rights under philippine law

As a consumer in the Philippines, you have legal protections under the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to receive accurate product information, to cancel memberships and subscriptions, and to receive refunds under specific conditions.

Right to cancel subscriptions and auto-billing arrangements

The Consumer Act requires that businesses obtain your informed consent before charging you for recurring services. More importantly, you have the legal right to cancel any subscription or auto-billing arrangement without penalty, provided you follow the cancellation method the business publicizes. Young Living must provide a cancellation method that is as easy to use as the enrollment method.

If Young Living continues to charge you after you have submitted a written cancellation request (which is their published requirement), you have the right to file a complaint with the Department of Trade and Industry (DTI). Stopee recommends keeping screenshots and email confirmation of your cancellation request as evidence.

Refund rights and chargeback protection

Under Philippine law, you are entitled to a refund for goods or services that do not meet agreed specifications or that are charged after cancellation. If Young Living processes a charge after your cancellation date, you can request a refund directly from the company and escalate to your bank or payment provider if they refuse.

You also have the right to dispute charges through your bank or payment platform (GCash, Maya, credit card issuer). Document everything: your cancellation request, the date you submitted it, and any charges that appear after that date. This documentation becomes your leverage if you need to file a formal complaint.

How to cancel young living essential rewards through your account

The most direct cancellation method is through your Young Living Virtual Office online account, where you can cancel your Essential Rewards profile in real time.

Step-by-step cancellation through the website

1. Log in to your Young Living Virtual Office at youngliving.com using your member number and password.
   • If you have forgotten your password, tap "Forgot Password" and reset it using your registered email address.
   • Make sure you are logged in to the Philippines-specific site (youngliving.com/en_ph/).
2. Navigate to the Essential Rewards section in your Virtual Office dashboard.
   • Look for a tab or menu item labeled "Essential Rewards," "ER Profile," or "My Subscriptions."
   • If you cannot find it, check under "My Account" or "Settings."
3. Find the Cancel ER Profile button or link, usually located near your next processing date.
   • Do not confuse "Edit Order" or "Skip Month" with cancellation. These options do not permanently stop your subscription.
   • You need the option that says "Cancel ER Profile" or "Cancel Essential Rewards."
4. Click the cancel button and confirm your cancellation when prompted.
   • Young Living may ask you to provide a reason for cancellation (optional) and offer you incentives to stay.
   • Do not be swayed by discounts or loyalty rewards. If you want to cancel, proceed.
5. Wait for an on-screen confirmation message and check your email for a cancellation confirmation.
   • Warning: Do not assume your cancellation is complete just because you clicked the button. Refresh the Essential Rewards page and verify that your profile no longer shows as "Active."
   • Save the confirmation email and take a screenshot of the inactive profile page.
6. Verify that no charge appears on your next processing date (check your bank statement or payment app one week after cancellation).
   • If a charge still appears, contact Young Living Member Services immediately with your cancellation confirmation as proof.

Cancel through the young living mobile app

If you prefer to cancel using the Young Living app on your iOS or Android phone, the process is similar but navigation may differ slightly.

1. Open the Young Living app and log in with your member number and password.
2. Go to the Essential Rewards or Subscriptions section (usually found under "My Account" or "Home").
   • On some versions of the app, this section appears as "ER Profile" or "Orders."
3. Tap the option to "Cancel ER Profile" or "Cancel Essential Rewards."
   • Again, avoid "Skip Month" or "Edit Order" - these are not cancellations.
4. Confirm the cancellation and wait for an on-screen message.
   • Pro tip: Screenshots work better than memory. Take a photo of the confirmation screen before you exit the app.
5. Check your email for a confirmation message from Young Living within 24 to 48 hours.
6. Log back into the app one week later and verify that Essential Rewards no longer appears as active.

Written cancellation by email (Young living's official method)

Young Living's official cancellation policy states that you must submit your request in writing via email, including specific information. This method creates a documented trail and is legally stronger than clicking a button online.

How to submit a written cancellation request

1. Gather your account information before composing your email.
   • Your member number (found on your order confirmation or Virtual Office dashboard).
   • Your full name as registered with Young Living.
   • Your registered email address and phone number.
   • Your PIN (if you have set one up for account security).
   • Your complete mailing address in the Philippines.
2. Open your email client and compose a new message to Young Living Member Services.
   • Use the official contact email address provided on the youngliving.com/en_ph/ site, or search "Young Living Philippines contact" to find the current email address.
   • Subject line: "Essential Rewards Cancellation Request - Member [Your Member Number]"
3. Write a clear, direct cancellation request in the email body.
   • Example: "I request to cancel my Essential Rewards profile effective immediately. Please confirm cancellation within 48 hours. I understand that no further charges should appear on my account after this date."
4. Include all required information in the email.
   • Member number, printed name, address, phone number, and PIN.
   • Your digital signature or typed name counts as a signature.
5. Send the email and note the date and time you sent it.
   • Use a Gmail, Yahoo, or other email account so you have a sent folder record.
   • Do not rely on Facebook Messenger or chat-only platforms for this official request.
6. Wait for written confirmation from Young Living, ideally within 48 hours.
   • Warning: If you do not receive a response within one week, send a follow-up email or contact support through the hotline to escalate.
   • Save all email correspondence in a folder for future reference.

What to check before you cancel

Taking five minutes to document your account status before canceling protects you from disputes and charges that appear after you have quit.

Information to gather and save

Log into your Virtual Office and take screenshots or notes of the following information:

• Your current next processing date (the date your next charge will occur).
• Your current loyalty points balance and any milestone gifts you are close to earning.
• Your latest order total and order confirmation email.
• Your member number, full name, and registered email address.
• Your current saved payment method (last four digits of credit card, GCash account, or Maya account).
• Any unused or pending refunds from recent orders.

Stopee recommends taking screenshots of your Essential Rewards profile page, your latest order confirmation, and your account settings page. Store these files in a folder labeled "Young Living Cancellation" on your phone or computer so you have them if you need to file a complaint later.

Understanding refunds and what happens after cancellation

After you cancel Young Living Essential Rewards, you may be eligible for a partial or full refund depending on when you cancel and what purchases you have made.

Refund eligibility and timeline

What happens to your account after cancellation

Once your Essential Rewards profile is canceled, your account does not disappear. You remain a member of Young Living, but you will no longer receive automatic monthly shipments or loyalty points. You can still make one-time purchases through your Virtual Office if you choose.

Your unused loyalty points will either expire or be forfeited, depending on Young Living's current member agreement. Before you cancel, check whether you have enough points to redeem a gift or discount, or whether those points will be lost. This is not a refund issue, but it affects your total value, so Stopee recommends reviewing it before you quit.

If you have a remaining account balance from a previous refund or credit, that balance may also expire after cancellation. Request that balance as a refund or use it for a final purchase before you close the profile.

Common cancellation mistakes and how to avoid them

Cancellation can feel stressful, especially if you have been charged unexpectedly or if customer service has been slow to respond. Many members make small mistakes that delay their cancellation or leave them vulnerable to future charges.

Mistake 1: confusing "Skip month" with cancellation

Young Living offers a "Skip ER Order" option that delays your next shipment by one month but does not cancel the recurring profile. If you click this instead of "Cancel ER Profile," your Essential Rewards will still be active, and you will be charged the following month. Always look for the word "Cancel," not "Skip" or "Pause."

Mistake 2: canceling through chat or phone without written confirmation

If a member service representative tells you verbally that your Essential Rewards is canceled, that is not enough. Always request written confirmation via email and save it. Verbal cancellations are hard to prove, and if a charge appears later, Young Living can claim they have no record of your request.

Mistake 3: not checking your account status after cancellation

Cancellation is not complete until your Virtual Office shows that Essential Rewards is no longer active. Refresh your account page one week after clicking cancel and verify the status. If it still shows as "Active," repeat the cancellation process or contact support immediately.

Mistake 4: ignoring unexpected charges after cancellation

If a charge appears on your GCash, Maya, or credit card after your cancellation date, respond immediately. Contact Young Living within 48 hours with your cancellation confirmation, and if they do not refund you within seven days, file a dispute through your bank or payment provider. Do not wait; payment providers have dispute windows, and you must act quickly.

Mistake 5: not saving cancellation proof

Whether you cancel online or by email, save every confirmation message, screenshot, and receipt. Store these files in one folder on your phone or computer, and keep copies for at least one year. If you need to file a complaint with the DTI or dispute a charge, these documents are your evidence.

How to check if your cancellation worked

Verification is the most important step after you submit a cancellation request, yet many members skip it and later discover they were still being charged.

Verification checklist

1. Wait 24 to 48 hours for an email confirmation from Young Living.
   • Check your spam or promotions folder if the email does not appear in your inbox.
2. Log back into your Virtual Office and navigate to Essential Rewards.
   • Your profile should no longer show "Active" or have a next processing date.
   • If it still shows as active, the cancellation did not go through. Try again or contact support.
3. Check your bank statement or payment app exactly one week after the original cancellation submission.
   • No charge should appear on or after your original next processing date.
   • If you see a charge, take a screenshot and contact Young Living immediately with your cancellation proof.
4. Set a phone reminder for 30 days after cancellation to check for any delayed or surprise charges.
   • Occasionally refunds or reversals are processed with a delay.
5. If any charge does appear, file a payment dispute through your bank or payment provider within 60 days of the charge.
   • Provide your cancellation confirmation and email as evidence.

Pricing and what you may have been paying

Understanding what your Essential Rewards cost helps you evaluate whether cancellation is the right choice and what you may be eligible to refund.

These figures are approximate and based on typical Essential Rewards orders for Philippine members. Your actual cost depends on which products you choose. Pro tip: Check your last three order confirmation emails to see your average monthly spend, then multiply by the number of months you intend to cancel. This total is what you could potentially recover if Young Living continues to charge you after cancellation.

Escalation: what to do if young living refuses to cancel

In rare cases, Young Living may claim they have not received your cancellation request, or they may continue to charge you after you have submitted proof of cancellation. If this happens, Stopee recommends escalating to the Department of Trade and Industry (DTI), the official consumer protection agency in the Philippines.

How to file a complaint with the DTI

The DTI has a consumer complaint center that handles disputes with businesses that refuse to honor cancellation requests or continue unauthorized billing.

1. Gather all evidence: cancellation request emails, confirmation screenshots, bank statements showing charges after cancellation, and any written responses from Young Living.
   • Organize these documents in a single PDF or folder for easy submission.
2. Visit the DTI website at dti.gov.ph or go to your nearest DTI regional office in your province.
   • The DTI has offices in most major cities and regions across the Philippines.
3. File a formal complaint against Young Living for unauthorized billing or violation of the Consumer Act.
   • You can file online, by mail, or in person; in-person filing is often faster.
4. Include your member number, the dates of charges, and your cancellation request as evidence.
   • Clearly state that you request a refund and that Young Living violated the Consumer Act of the Philippines by continuing to charge after cancellation.
5. The DTI will investigate and may contact Young Living on your behalf to resolve the dispute.
   • If Young Living does not respond or refuses to refund, the DTI can issue a formal finding and recommend legal action.

Filing with the DTI is free and does not require a lawyer. It is also one of the most effective ways to force Young Living to refund unauthorized charges and take your cancellation seriously.

Why you might want to cancel young living

Cancellation makes sense if monthly costs no longer fit your budget, if you no longer use the products, or if you are frustrated with the auto-billing model.

Common reasons members cancel

• Monthly cost of 1,500 PHP to 3,500 PHP is higher than expected or needed.
• Products are not being used before the next order arrives.
• Preference for one-time purchases rather than automatic monthly commitments.
• Dissatisfaction with product quality or customer service response times.
• Desire to switch to a competitor brand or different wellness supplier.
• Unexpected charges continuing after an attempted cancellation or skip request.

All of these are valid reasons to cancel, and Stopee respects your choice to exit any subscription service that no longer serves you.

What to do immediately after cancellation

Cancellation does not end at the submit button. Follow these steps to ensure your cancellation sticks and that you do not get charged again.

1. Save your cancellation confirmation email in a folder labeled "Young Living Cancellation Proof" and back it up to cloud storage (Google Drive, OneDrive, etc.).
   • This backup protects you if your email account is compromised or if your device crashes.
2. Set a phone reminder for seven days after cancellation to check your bank statement.
   • Log into your GCash, Maya, or credit card app and search for "Young Living" to see if any charges have been processed.
3. Set a second reminder for 30 days after cancellation as a final verification check.
   • Sometimes delayed refunds or surprise charges appear weeks after the cancellation date.
4. Log into your Young Living Virtual Office once per month for the next three months to verify that Essential Rewards remains inactive.
   • Do not assume your cancellation is permanent; occasional system errors can reactivate profiles.
5. If you receive any promotional emails from Young Living inviting you to re-enroll, do not click the links.
   • Delete these emails or mark them as spam.
6. Consider switching your account password if you no longer plan to use Young Living at all.
   • This step prevents anyone from accessing your account or re-enrolling you without your knowledge.

Key takeaways and final checklist

Canceling Young Living Essential Rewards is straightforward if you follow the correct steps and verify every stage of the process. Stopee has helped thousands of consumers cancel subscriptions they no longer wanted, and the same principles apply here: document everything, cancel in writing when possible, and verify completion before you assume you are finished.

Where to send your written cancellation request

If you choose to cancel by email, use the official Young Living contact information for the Philippines. You can find the current member services email address on the Young Living Philippines website (youngliving.com/en_ph/) under "Contact Us" or "Member Services." Alternatively, search "Young Living Philippines member services contact" to find the most up-to-date email address and phone number.

Write your cancellation email to the official Young Living Philippines member services address and include all required information: member number, full name, address, phone number, PIN, and the date of your request. Keep a copy of the sent email and wait for written confirmation within 48 hours.

If you face delays, resistance, or continued charges after cancellation, Stopee encourages you to file a complaint with the Department of Trade and Industry (DTI) at dti.gov.ph. Your consumer rights under the Consumer Act of the Philippines (Republic Act No. 7394) are real, and the DTI exists to enforce them. Stopee has supported countless Filipino consumers in winning refunds and cancellation confirmations from companies that tried to ignore their requests, and we remain committed to helping you understand and exercise your rights as a consumer in the Philippines.