Manage Livegood

How to cancel livegood and protect your money in the philippines

What livegood is and how the charges work

Livegood is a health and wellness membership platform that offers access to discounted supplements and personal care products through auto-renewing plans. When you join, you pay a recurring fee-either monthly or annually-and gain member pricing on products sold through their website. The catch is that your membership and your product orders operate on separate billing cycles, which creates confusion when you try to cancel.

The membership and autoship trap

Here's where Livegood gets tricky: you can have an active membership with no product orders, or you can have Autoship orders that continue shipping even after your membership expires. Many Filipino members discover this the hard way. One customer reported canceling what they thought was their "whole account" only to be charged again months later for a forgotten Autoship order. At Stopee, we've seen this pattern repeatedly across wellness platforms, and it's why clarity matters before you even click cancel.

Livegood charges your account on a schedule, and both your membership renewal and your Autoship orders follow their own dates. You must stop both to avoid future charges. This is not a design flaw you should accept-it's a process you need to navigate actively.

Pricing and commitment terms

Livegood offers two membership plans in the Philippines:

The good news: Livegood does not enforce a minimum contract period. Even if you choose the annual plan, you can cancel before the next billing date without penalty. However, the timing is critical-cancellation must happen before your charge processes.

Why filipino members cancel livegood

Common reasons for leaving

Filipino customers cite several recurring frustrations. Support delays are frequent, partly because Livegood's only verified contact channel is email to support@livegood.com, and their support hours (Monday to Friday, 9 a.m. to 8 p.m. Eastern Time) fall overnight to early morning in the Philippines. There is no live chat, no local phone number, and no verified Filipino-language support.

Product quality concerns, shipping delays, and difficulty obtaining refunds also appear in reviews. If you've decided Livegood is not delivering value, Stopee recommends acting on that decision promptly-the longer you wait, the more charges accumulate.

When you should cancel

Cancel now if you no longer use the products, if the membership fee feels unjustified, or if support has let you down. You should also cancel if you've discovered cheaper alternatives for the same supplements locally, or if you prefer purchasing on demand rather than on a schedule. There's no shame in walking away from a service that doesn't serve you.

How to cancel livegood step-by-step

Before you cancel: what you need to check

Open your Livegood account right now and locate three pieces of information: your next billing date for membership, your current membership type (monthly or annual), and any active Autoship orders. Take screenshots of your membership page, your Autoship page, and your last payment confirmation. If a charge appears after cancellation, these screenshots are your proof of intent to cancel.

Pro tip: Many users cancel only the Autoship but forget the membership, or vice versa. You must cancel both. Write down today's date and your next billing date on a piece of paper-this creates a personal reference if you need to escalate the issue later.

Cancel autoship orders from your account

Follow these steps to stop recurring product deliveries:

1. Log in to your Livegood account at livegood.com
   • Use the email address associated with your account
   • Use your password (not your membership number)
2. Navigate to your account area and select "Autoship" or "My Orders"
   • You should see a list of all active and past orders
   • Active Autoship orders will show a next billing date
3. Click on each Autoship order you want to stop
   • Look for a "Cancel Autoship" or "Stop Recurring Order" button
   • Do not simply skip the shipment-use the cancel option
4. Confirm the cancellation
   • Livegood may ask why you're canceling; provide honest feedback
   • Request a confirmation number or screenshot the completion page
5. Check your email for a cancellation confirmation
   • This email is your receipt-keep it forever
   • If you don't receive one within 24 hours, contact support@livegood.com

Cancel your membership through email

Stopping Autoship is only half the job. You must also cancel your membership itself. Livegood's website does not appear to offer a self-service membership cancellation button, so you must email the company directly.

1. Open your email and compose a new message to support@livegood.com
   • Use the subject line: "Membership Cancellation Request - [Your Full Name]"
   • Keep the tone professional and clear
2. Write your cancellation request with these details:
   • Your full name as it appears on the account
   • Your email address (the one linked to Livegood)
   • Your membership number (if you have it)
   • Your current membership type (monthly or annual)
   • Your next billing date
   • A clear statement: "I request cancellation of my Livegood membership effective immediately"
   • Optional: a brief reason for canceling (this helps Livegood improve)
3. Request a written confirmation
   • Ask the support team to reply with a confirmation that your membership is canceled
   • Ask them to confirm your next billing date will not result in a charge
4. Send the email and keep a copy for your records
   • Forward a copy to yourself immediately after sending
   • Note the date and time you sent it
5. Wait for a response (typically within 48 to 72 business hours)
   • Remember that Livegood's support hours are EST, which may delay replies
   • Check your spam and promotions folders in case the reply ends up there
6. Verify the cancellation in your account
   • Log back in 3 to 5 days later
   • Confirm that your membership status shows as "Canceled" or "Inactive"
   • Double-check that no new Autoship orders are pending

Warning: Do not assume silence means approval. A lack of response is not confirmation. If you don't hear back within one week, send a follow-up email. At Stopee, we recommend treating email cancellations as serious business correspondence, not casual messages.

Refunds and what you're legally entitled to

When livegood must refund you

Under Philippine consumer protection law, specifically the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to receive a refund if Livegood charges you after you've canceled your membership. You are also entitled to a refund if the company fails to deliver promised services or if you discover the membership was renewed without your explicit consent after cancellation.

If Livegood charges your account after you've sent a cancellation email, document the charge immediately. Take a screenshot of your bank or credit card statement showing the unwanted charge, along with the date. This is evidence of breach of contract.

How to request a refund

If you are charged after submitting your cancellation request, email support@livegood.com again with this subject line: "Refund Request - Unauthorized Charge After Cancellation." Include the following:

• Your membership number and account email
• The date you requested cancellation
• The date the unwanted charge appeared
• The amount charged in PHP
• A screenshot of the charge from your bank
• A copy of your original cancellation email
• A clear statement that you did not authorize this charge

Pro tip: If Livegood refuses to refund you within 14 days, escalate to the Department of Trade and Industry (DTI) in the Philippines. The DTI's Consumer Protection Group handles exactly these cases. You can file a complaint online at dti.gov.ph or visit your local DTI office. Having all your email records and payment evidence ready accelerates the process.

Your consumer rights as a filipino livegood member

Protection under republic act no. 7394

The Consumer Act of the Philippines (Republic Act No. 7394) grants you specific protections when dealing with subscription services like Livegood. You have the right to cancel any recurring subscription without penalty, provided you follow the company's stated cancellation process. You also have the right to accurate billing, timely refunds, and clear communication from the company about charges and renewals.

If Livegood continues to charge you after you've explicitly canceled, the company is in violation of this law. You are not powerless-the DTI and the National Bureau of Investigation (NBI) take these complaints seriously, especially when a foreign company targets Philippine consumers.

What to do if support ignores you

If Livegood does not respond to your cancellation or refund request within 30 days, file a formal complaint with the DTI. You will need:

• All email correspondence with Livegood
• Screenshots of charges and account status
• Your payment receipts or bank statements
• A written statement explaining what happened and what outcome you want

The DTI will send a formal demand to Livegood's address in Jupiter, Florida, USA. Most companies respond when they receive legal notice. Stopee has helped thousands of consumers escalate to the DTI and succeed in recovering money or forcing cancellation.

Common mistakes that delay your cancellation

How frustration leads to wasted time

It's maddening when a company makes cancellation deliberately difficult, and that anger can cause you to give up too soon. Don't let frustration derail your cancellation. Here are the errors we see most often:

Mistake 1: Canceling only Autoship, not membership. You stop the product shipments but forget to cancel the membership itself. Months later, you're charged for a membership you don't use. Stopee emphasizes this repeatedly because it's the single most common trap.

Mistake 2: Not recording your billing date. You forget when the next charge is due. It processes before you can cancel, and you're stuck chasing a refund instead of preventing the charge. Write the date down now.

Mistake 3: Assuming email silence means cancellation. You send one email to support@livegood.com and never follow up. Without a confirmation, you have no proof you requested cancellation. Send a follow-up within one week if you don't hear back.

Mistake 4: Not keeping screenshots. You cancel verbally or casually and don't save proof. If a dispute arises, you have nothing to show the bank or the DTI. Screenshots cost nothing and are worth everything.

Mistake 5: Delaying the cancellation email. You decide to cancel today but send the email next week. A charge processes in between. Cancel immediately-do not wait.

What happens after you cancel

Monitoring your account post-cancellation

After you submit your cancellation request, your work is not finished. You need to verify that the cancellation actually took effect. Log back into your Livegood account one week after sending your email. Check that:

• Your membership status shows as "Canceled," "Inactive," or "Not Active"
• No new Autoship orders are listed as pending
• Your account shows no upcoming charges

Also monitor your bank account or credit card for 60 days. Watch for any charges from Livegood or its payment processor. If a charge appears, act immediately-report it to your bank as an unauthorized transaction and file a DTI complaint simultaneously.

What to do if you're charged again

If Livegood charges you after cancellation, contact your bank first. Dispute the charge as unauthorized and request a refund. Your bank can reverse the transaction within a set timeframe. Simultaneously, email support@livegood.com with proof of your cancellation and demand an immediate refund. Follow up with the DTI if the company doesn't respond within 14 days.

Livegood's cancellation address and contact details

How to reach livegood if cancellation fails

If email cancellation does not work, or if support ignores you, you can escalate by sending a formal demand letter to Livegood's physical address:

Livegood Support Address:
Livegood
Jupiter, Florida, USA

Send your cancellation and refund demands via registered mail to this address. Keep proof of postage. This creates an official record that Livegood received your request. Include the same details you sent in your cancellation email, plus a note stating that this is a formal demand for cancellation and refund under Philippine law (Republic Act No. 7394).

You can also file your complaint simultaneously with the DTI, which will send its own formal demand to the address above. When a foreign company receives legal notice from two sources-your registered letter and the DTI-response time typically drops from weeks to days.

Quick checklist before and after canceling

Use this checklist to stay organized and protect yourself:

Why stopee helps you succeed with cancellations like this

Your path to staying in control

Canceling Livegood in the Philippines is solvable, but only if you stay organized and follow through. The company's split billing system and email-only support channel create real friction, but that friction is not your fault-and you should not absorb it. At Stopee, we've built a resource guide specifically for Filipino consumers dealing with foreign wellness platforms, and Livegood cancellations are among the most common requests we help resolve.

Stopee has helped thousands of consumers cancel recurring subscriptions, recover refunded money, and escalate to the DTI when companies refused to cooperate. You have more power than you think. Document everything, communicate clearly, and follow the steps in this guide. If Livegood refuses to cancel, Stopee recommends filing with the DTI-the company will respond when it receives official notice.

You deserve a platform that respects your cancellation request. If Livegood is not delivering that respect, you have every right to leave and demand a refund. Start with the email today. The process takes patience, but it works.