Manage Young Living

How to cancel young living in canada and protect your essential rewards account

What is young living

Young Living is a multi-level marketing company operating across Canada that sells essential oils, wellness blends, personal care products, and household items through member accounts and the Essential Rewards auto-replenishment program. Unlike traditional memberships with fixed annual fees, Young Living operates on a purchase-based model where you enroll as a member or retail customer, place orders, and participate in loyalty programs without an upfront membership charge.

When you cancel with Young Living, you're typically stopping future orders, closing your account, ending auto-shipments through Essential Rewards, or both. The cancellation process varies depending on your account type and whether you're cancelling an active membership, a recurring order, or your entire account.

Why canadians cancel young living

People cancel Young Living for many reasons: they've found products elsewhere, they want to exit Essential Rewards auto-shipments, they're unhappy with product quality, or they simply changed their lifestyle priorities. Whatever your reason, you have the right to cancel your account and stop recurring charges under Canadian consumer protection laws.

Essential rewards and what it means for cancellation

Essential Rewards is Young Living's subscription program that automatically ships products to your address each month. If you're enrolled, you need to actively cancel this recurring order to stop future shipments and charges. Simply not placing a manual order does not cancel Essential Rewards; you must request cancellation explicitly through your account or by contacting Young Living's customer support team.

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Your consumer rights in canada

Canadian consumer protection law protects you when cancelling subscriptions and recurring orders. Both federal and provincial legislation give you specific rights when dealing with Young Living.

Federal protection under the consumer protection act

Canada's Competition Act and the Personal Information Protection and Electronic Documents Act (PIPEDA) set baseline standards for how companies like Young Living must treat your data and billing. Under the Competition Act, Young Living must not engage in false or misleading advertising about Essential Rewards benefits, cancellation ease, or product claims.

Additionally, if Young Living continues to charge your payment method after you've requested cancellation, you have grounds to dispute the charge with your bank or credit card issuer under the Payment Card Industry rules and your payment processor's chargeback protections.

Provincial consumer protection and subscription laws

Your province may have additional protections. Ontario's Consumer Protection Act, for example, requires clear disclosure of auto-renewal terms before enrollment and mandates a simple cancellation process. British Columbia, Alberta, and other provinces have similar rules. Stopee recommends reviewing your province's specific consumer protection legislation to understand your exact rights before cancelling.

If Young Living refuses to process your cancellation or continues charging you after cancellation, you can escalate to your provincial consumer protection authority or the Canadian Consumer Information Database maintained by the Competition Bureau.

Your right to a refund

Refunds are not automatic when you cancel, but you may be entitled to one under specific circumstances: if products were defective, if an order was charged in error, if you return unopened items within the allowed window, or if you dispute the charge with your card issuer within the chargeback period (usually 60-180 days). Stopee advises keeping all receipts, shipment confirmations, and correspondence to support a refund claim.

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Pricing and plans for young living in canada

Young Living's costs depend on your enrollment type and the optional apps you use to manage your account.

Notice that membership itself has no upfront cost, but Essential Rewards charges you monthly for whatever products you've ordered. This is why cancelling Essential Rewards specifically is critical if you want to stop automatic charges.

Hidden or unexpected costs

Stopee sees many cancellation issues arise from unexpected app subscriptions. If you installed the MyEO app and enrolled in Premium Access, you're paying $5.49 or $38.99 every month or year. Cancelling your Young Living account does not automatically cancel your app subscription; you must cancel them separately through your app store (Apple App Store or Google Play) or by contacting the app provider.

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Methods to cancel young living

You have three primary ways to cancel your Young Living account or Essential Rewards in Canada, ranked by speed and effectiveness.

Method 1: cancel online through your young living account

If your account is active and accessible, you can cancel from your device in minutes. This is the fastest path.

1. Log in to your Young Living account on their website or mobile app.
   • Visit the Young Living Canada website or open the Young Living mobile app.
   • Enter your email and password.
2. Navigate to your account settings.
   • Look for "My Account," "Settings," "Profile," or "Account Management" in the menu.
   • Some accounts show this option in a hamburger menu (three lines) or under your name.
3. Find the Essential Rewards or subscription section.
   • Search for "Essential Rewards," "Subscription," "Recurring Orders," or "Auto-Ship."
   • Click or tap on this section to view your active recurring order.
4. Select "Cancel," "Pause," or "End Essential Rewards."
   • Follow the on-screen prompts to confirm your cancellation.
   • Young Living may ask you why you're cancelling; answer honestly but briefly.
5. Take a screenshot of the cancellation confirmation and note the date and confirmation number.
   • Young Living should display a confirmation message with a reference number.
   • Save this immediately to your device or print it.
6. Check your email for a confirmation message from Young Living within 24 hours.
   • If you don't receive confirmation, escalate to customer support.

Pro tip: If you see no cancellation option in your account settings, try logging out and logging back in to refresh the page. Occasionally, the interface takes time to load.

Method 2: contact young living canada customer support

If online cancellation doesn't work or you prefer speaking to a representative, use this method. Stopee recommends this for accounts with refund questions or billing disputes.

1. Find Young Living Canada's current contact information.
   • Visit the Young Living Canada website and look for "Contact Us" or "Customer Support."
   • Note their phone number, email address, and support hours.
   • Some regions have regional support lines; use the Canada-specific one if available.
2. Call or email Young Living customer support and request account cancellation.
   • Be clear: "I want to cancel my Young Living account and end Essential Rewards effective immediately."
   • Provide your member ID, email, and phone number on file.
3. Record the name of the representative, the date, time, and a reference or confirmation number.
   • Ask the representative to repeat the confirmation number; write it down or ask them to email it to you.
   • If they refuse to provide a reference number, that is a red flag; request it in writing.
4. Ask for written confirmation of your cancellation.
   • Request the representative send an email to your account email address confirming that your account and Essential Rewards have been cancelled.
   • If they decline, send a follow-up email yourself summarizing the conversation and ask them to confirm receipt.
5. Verify cancellation within 5-7 business days.
   • Check your account to confirm Essential Rewards is disabled.
   • Monitor your payment method to ensure no new charges appear.

Warning: Young Living's customer support response times can be slow. If you don't hear back within 10 business days, move to Method 3 (registered letter) to create a legal paper trail.

Method 3: cancel by registered letter (legal proof)

If Young Living doesn't respond or you need formal, legally binding proof of your cancellation request, send a registered letter to their Canadian address. This method is slower but ironclad.

1. Prepare your cancellation letter.
   • Write a clear, brief letter on plain paper or email it as a printout.
   • Include: your full name, member ID, email address, phone number, and the date.
   • State clearly: "I request immediate cancellation of my Young Living account [member ID] and Essential Rewards subscription effective [today's date]. Please cease all future charges and confirm cancellation in writing."
   • Keep the tone professional and factual; avoid emotional language.
2. Send the letter by registered mail with proof of delivery (also called "AR" or "receipt requested").
   • Visit Canada Post or a postal outlet.
   • Pay for "Registered Mail" or "Xpresspost with Signature Confirmation."
   • Request a tracking number and receipt of delivery.
   • Keep this receipt; it is your legal proof that Young Living received your request.
3. Mail your letter to Young Living Canada's address (see final section below).
   • Ensure the address is current by visiting Young Living's website or calling their support line to confirm before mailing.
4. Track your letter until it is delivered.
   • Use the Canada Post tracking number to monitor delivery status online.
   • Once it shows "Delivered," you have proof of receipt.
5. Follow up with an email to Young Living's support address.
   • Send an email summarizing your registered letter and the tracking number.
   • Request written confirmation of cancellation within 5 business days.
6. Wait 10-14 business days, then verify cancellation.
   • Check your account; Essential Rewards should be disabled.
   • Monitor your payment method for any new charges.

Pro tip: Stopee recommends keeping a copy of your registered letter and your Canada Post receipt in a dedicated folder. If you later need to dispute a charge with your bank, you'll have proof that you requested cancellation on a specific date.

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What happens after you cancel

Cancellation is a process, not an instant event. Understanding the timeline protects you from unwanted charges and confusion.

Timeline and what to expect

Immediately after you submit your cancellation request (online, by phone, or by mail), Young Living's systems begin processing. Here's what typically happens:

• Day 1-2: Your cancellation request is logged. If cancelled online, you receive an instant or same-day confirmation. If by phone or mail, processing may take 1-2 business days.
• Day 3-5: Young Living's billing system updates to disable Essential Rewards and recurring orders. You should see your account reflect the cancellation.
• Day 5-10: You receive a confirmation email. If you don't, contact support again and reference your original cancellation date.
• Next billing cycle: No new charge should appear on your payment method. Monitor your account closely.
• 30-60 days: Your account may remain viewable for order history, but access to member pricing and Essential Rewards features should be gone.

If a charge appears after your cancellation date, you have grounds to dispute it with your bank. Keep all cancellation confirmations to back your claim.

Your account access after cancellation

After cancellation, you lose the ability to place new orders at member prices and participate in Essential Rewards. However, Young Living typically retains your account data, order history, and personal information for a set period. You may still log in to view past orders, but your member benefits are disabled.

If you want Young Living to delete your personal data entirely, you may submit a data deletion request under PIPEDA. Contact Young Living's privacy team and request a "Subject Access Request" or "Data Deletion Request."

What you should monitor

After cancellation, keep watch for the next 60 days:

• Unexpected charges from Young Living or related vendors on your bank statement or credit card.
• Emails from Young Living attempting to re-activate your account or offering re-enrollment discounts.
• Continued app subscription charges if you have the MyEO Premium app; cancel this separately in your app store if needed.
• Any communication suggesting your cancellation was not processed; respond immediately with your confirmation details.

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Refunds: what you're entitled to after cancellation

Cancellation and refunds are two separate processes. Stopping future orders does not automatically return money you've already paid.

When you can claim a refund

Young Living Canada processes refunds under specific circumstances:

• Unopened or unused products within the return window: Young Living allows returns within a limited period (typically 30 days of purchase). You must return the product in its original condition to be eligible for a refund.
• Defective or damaged products: If a product arrived broken, leaking, or faulty, you're entitled to a replacement or refund regardless of return window.
• Charges after cancellation: If Young Living charges your payment method after you've requested cancellation, you can dispute the transaction with your bank as an unauthorized charge.
• Incorrect billing: If you were charged twice for the same order or charged an incorrect amount, request a refund in writing with proof (order number, receipt, bank statement excerpt).
• Order not shipped: If you placed an order and it was never shipped, you're entitled to a full refund once you request cancellation of that order.

How to request a refund

1. Document the reason for your refund claim.
   • Gather your order number, purchase date, product name, receipt, and a clear explanation of why you're claiming a refund.
   • Take screenshots of any defects, unopened packaging, or billing errors.
2. Contact Young Living in writing (email or registered letter) and request a refund.
   • Include all documentation above.
   • State the refund amount and your preferred method of repayment (original payment method or gift card).
   • Request written confirmation of the refund decision and timeline within 10 business days.
3. If Young Living denies your refund, ask for a detailed written explanation.
   • Review Young Living's return policy to see if you meet the criteria. If they're wrong, provide the policy reference and request reconsideration.
4. If the refund is not approved and you believe it should be, escalate to your payment processor or bank.
   • If you paid by credit card, contact your card issuer and file a chargeback or dispute claim.
   • Provide all documentation: cancellation confirmation, product photos, order receipts, and correspondence with Young Living.
   • Your card issuer will investigate and often rule in your favour if Young Living cannot justify the charge.

Warning: Refund timelines vary. Young Living may take 15-30 days to process a refund after approving it. Do not assume silence means approval; follow up after 10 days if you haven't heard back.

What you won't get refunded for

Young Living will not refund you for:

• Opened, used, or partially consumed products (beyond their return window).
• Orders you placed and received that you're simply unhappy with.
• Essential Rewards monthly orders you placed and received (unless defective).
• Products purchased during a promotional period (unless the promotion terms were violated by the company).

Stopee advises understanding Young Living's return policy before placing large orders. Read the fine print on your account or call customer support to confirm the return window and conditions.

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Common mistakes people make when cancelling

Cancellation can feel stressful, especially when you're worried about unwanted charges or confusing processes. Here are the pitfalls that trip people up-and how to avoid them.

Mistake 1: assuming your account is cancelled without confirmation

Many people request cancellation online or by phone and assume they're done. Then, a month later, they see a charge and panic. Always wait for written confirmation before considering yourself officially cancelled.

What to do: Take a screenshot or print the cancellation confirmation page. If you cancelled by phone, follow up with an email asking the representative to confirm your cancellation in writing. If you see no confirmation page, contact support immediately to ask for one.

Mistake 2: cancelling your order without cancelling essential rewards

Simply not placing an order does not cancel your Essential Rewards subscription. Young Living's system will automatically generate a new order based on your previous purchases if you remain enrolled. You must explicitly cancel Essential Rewards to stop this cycle.

What to do: Log in and confirm that Essential Rewards is listed as "Cancelled," "Paused," or "Inactive." If you're unsure whether you're enrolled, call customer support and ask directly: "Is my Essential Rewards subscription active?" Get a clear yes or no, and a confirmation number.

Mistake 3: not cancelling the MyEO app premium subscription separately

Many people cancel their Young Living account, feel relieved, then notice mysterious $5.49 or $38.99 monthly charges months later. The app subscription is independent from your main account.

What to do: After cancelling Young Living, go to your Apple App Store or Google Play Store. Find MyEO Premium in your subscriptions list and cancel it there too. Screenshot confirmation.

Mistake 4: not keeping records

If a dispute arises, Young Living will ask you for proof of your cancellation request. Without screenshots, confirmation numbers, and dates, you're at a disadvantage.

What to do: Create a folder on your device or computer called "Young Living Cancellation." Save every screenshot, confirmation email, reference number, and date. If you use a registered letter, save the Canada Post receipt and tracking number. This file is your insurance policy.

Mistake 5: giving up too early

Young Living's customer support can be slow. People often give up after one email or phone call. Persistence wins.

What to do: If you don't receive a response within 10 business days, escalate. Send a follow-up email. Try calling during different hours. If the company still doesn't respond, send a registered letter. Document every attempt so you have a clear timeline if you need to escalate to a credit card chargeback or provincial consumer authority.

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Checklist: preparing to cancel young living

Use this checklist to ensure you've covered all bases before submitting your cancellation request.

Once you've completed this checklist, you're ready to cancel with confidence. Stopee recommends keeping this document alongside your cancellation confirmation for your records.

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Why stopee exists and how we help

Cancelling subscriptions should be simple. Instead, companies like Young Living often make the process vague, slow, or confusing-hoping customers will give up or forget. Stopee was built to change that.

We guide thousands of Canadians through cancellation every year, helping them recover unauthorized charges, resolve billing disputes, and protect their consumer rights. Our guides are written by people who've handled escalations with major companies, advised consumer protection offices, and fought for refunds on behalf of frustrated customers.

If you follow this guide and Young Living still refuses to cancel or continues charging you, Stopee has additional resources to help you escalate. We maintain updated contact information for provincial consumer protection offices, provide templates for formal complaint letters, and help you prepare documentation for credit card disputes.

Stopee's mission is to empower you. You have rights, and you deserve a company that respects them.

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Young living canada cancellation address

Use this mailing address if you choose to send a registered letter requesting cancellation. Before mailing, verify this address is still current by visiting Young Living's website or calling their support line-company addresses can change.

For the most up-to-date Young Living Canada mailing address and contact information, visit the Young Living Canada website directly or call their customer support line. Once you confirm the address, send your registered letter to that location, keeping your Canada Post receipt as proof of mailing.

Pro tip: When you call to confirm the address, also ask: "What is the correct department for cancellation requests?" Some large companies route cancellation letters separately, and your letter will be processed faster if it goes to the right team.

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Cancelling Young Living in Canada is achievable when you know your rights and follow a clear process. You have legal protections, documented procedures, and escalation options if the company doesn't cooperate. Stopee has helped thousands of consumers cancel recurring charges, recover refunds, and regain control of their accounts. Start with the online method, document everything, and don't hesitate to escalate using the registered letter method if you don't receive a response. Your subscription, your choice-Stopee is here to ensure that choice is honoured.