Manage Viviscal

How to cancel your viviscal subscription in UAE and protect your consumer rights

Understanding viviscal and why you might cancel

Viviscal is a dietary supplement brand designed to support hair growth and reduce the appearance of thinning hair. The formulation combines vitamins, minerals and marine extracts intended to nourish your hair from within. If you've been using Viviscal but want to stop, you have clear options to cancel your subscription-and at Stopee, we want you to know exactly how to do it.

Where viviscal is sold in UAE

You can purchase Viviscal directly from its official website, through app store subscriptions (Apple App Store and Google Play), or via third-party retailers across the UAE. The seller you choose matters: local retailers in the UAE often apply their own return and cancellation terms, which may differ from Viviscal's direct policies. This is important to remember when you decide to cancel, because your refund rights depend partly on where you bought the product.

Common reasons to cancel viviscal

You might cancel because results aren't visible within your expected timeframe, budget constraints change, side effects occur, or you simply prefer a different hair care solution. Whatever your reason, you have the right to stop your subscription without penalty, as long as you follow the correct cancellation process. At Stopee, we help thousands of consumers navigate subscription exits like this every year.

Your consumer rights in the united arab emirates

Before you cancel, know exactly what the law protects you.

UAE's 14-day statutory cooling-off period

Under UAE consumer protection law, you generally have a 14-day right to cancel and return goods from the date you receive them, without needing to provide a reason. This applies to most purchases, including dietary supplements bought online. The seller must refund your money within 14 days of receiving the returned goods, subject to certain conditions. This statutory right is separate from any company's own cancellation policy, meaning you always have this legal safety net.

Exceptions to the 14-day rule

Hygiene-sealed and opened items are commonly excluded from returns under UAE law. Once you open a supplement bottle, even partially, that product may fall outside your cooling-off period. Retailers cannot undercut your statutory consumer protections, but they can clarify which items qualify. Some UAE retailers (such as Beaute.ae) accept returns up to 7 days for unused, undamaged items in original packaging; opened products are typically non-refundable. Always check the seller's specific terms alongside the law.

How to cancel your viviscal subscription

Cancelling Viviscal depends on how and where you bought it. Stopee recommends starting with the method that matches your purchase path.

Cancel online through your viviscal account (recommended)

This is the easiest and fastest way to stop your subscription. Follow these steps:

1. Visit Viviscal.com and sign in to your customer account using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before proceeding.
2. Navigate to your Account or Subscription page, usually found in the top menu or under "My Orders."
   • Look for a section labeled "Active Subscriptions," "Auto-Ship," or "Manage My Subscription."
3. Select the subscription you wish to cancel and click "Manage" or "Edit."
   • You'll see options to pause, modify, or cancel the subscription.
4. Click "Cancel Subscription" and follow the on-screen prompts to confirm.
   • Viviscal may ask why you're cancelling; this feedback is optional but helps them improve.
5. Submit your cancellation at least one full calendar day before your next scheduled shipping date to prevent the upcoming shipment.
   • Warning: If you cancel after the cutoff (less than 24 hours before your next ship date), the cancellation will usually take effect the following billing month.
6. Save or screenshot your cancellation confirmation email for your records.
   • This email serves as proof if you need to dispute a charge later.

Cancel via phone

If you prefer speaking to a representative, contact Viviscal customer relations directly:

1. Call Viviscal at 1-888-444-1907 during their business hours.
   • Note: This is a U.S. phone number; international rates may apply from the UAE.
2. Tell the representative you want to cancel your subscription and provide your account number or email address.
   • Have your subscription details ready to speed up the process.
3. Confirm the cancellation date and ask for a confirmation number.
   • Pro tip: Request an email confirmation as well, so you have written proof.
4. Note the representative's name and time of call in case you need to follow up.
   • This creates a paper trail if any issues arise.

Cancel by postal mail

You can also cancel in writing. Send a formal cancellation letter to Viviscal's official address:

1. Write a cancellation letter including:
   • Your full name and account email address.
   • Your subscription or order number (if available).
   • A clear statement: "I request cancellation of my Viviscal subscription effective immediately."
   • Your preferred date for the cancellation to take effect.
   • Your return address and contact phone number.
2. Send the letter via registered post to:
   • Viviscal Customer Service
     Suites 701-704, Fairmont Dubai Office Towers
     Dubai, P.O. Box 32911
     United Arab Emirates
3. Keep a photocopy of your letter and the postal receipt as proof of posting.
   • Registered post provides a tracking number, which is valuable evidence if disputes arise.
4. Allow 7-10 business days for postal mail to arrive and be processed.
   • Plan ahead if you're approaching your next billing date.

Cancel app store subscriptions (Apple and google)

If you subscribed through Apple App Store or Google Play, you must cancel through those platforms, not directly through Viviscal:

1. For Apple App Store: Open Settings on your iPhone, tap your name, select "Subscriptions," find Viviscal, and tap "Cancel Subscription."
   • The subscription ends at the end of your current billing period.
2. For Google Play: Open Google Play, tap your profile icon, select "Payments and Subscriptions," choose "Subscriptions," find Viviscal, and tap "Cancel Subscription."
   • Cancellation takes effect at the end of your current billing cycle.
3. Save screenshots of your cancellation confirmation from the app store.
   • These serve as proof if the subscription is not cancelled as expected.

What happens after you cancel your viviscal subscription

Cancelling is just the first step; understand what comes next to avoid surprises.

Your shipments and subscription status

Once your cancellation is effective, Viviscal stops processing future shipments. If you cancel before the cutoff (at least one full day before your next ship date), no further products are sent. If you cancel after the cutoff, the next shipment may still go through, and your cancellation takes effect the following billing month. Your account remains active for order history and customer support, so you can access past orders or reach out with questions without losing your account.

Your account and personal data

Your customer account stays available so you can view your order history, track previous purchases, and contact support if needed. Viviscal's handling of your personal data (name, email, payment information, purchase history) is governed by its privacy policy. Check that policy on Viviscal.com for details on data retention and deletion. You have the right to request deletion of your account and personal data under UAE privacy law, though Viviscal may retain some information for legal or transaction purposes.

Will you get a refund when you cancel

Refund eligibility depends on where you bought Viviscal and whether your product meets return criteria. Stopee wants you to understand your options before you cancel.

Viviscal.com refund policy

Viviscal's official website offers a 30-day money-back guarantee. You can return the unused portion of any product within 30 days of purchase for a full product refund (shipping and handling fees are not refunded). To initiate a return, request a Return Merchandise Authorization (RMA) number from Viviscal customer service. Once Viviscal receives your returned item and confirms it's unused and in original condition, they process the refund within 10-14 business days. The money then appears on your original payment method within an additional 5-7 business days, so allow 15-21 days total from shipment to see the refund.

Refunds from UAE retailers

If you bought Viviscal from a local UAE retailer, their return policy applies. Many retailers accept returns up to 7 days for unused, undamaged items in original packaging; opened products are typically not refundable. However, your statutory 14-day cooling-off right under UAE consumer law overrides shorter retailer windows in most cases. If a retailer refuses a return within 14 days and the product is unused and in original condition, you can escalate to the UAE's consumer protection authority.

Refunds for unopened vs. opened products

Unopened, unused Viviscal in original packaging is refundable under both company policy and UAE law. Once you open the bottle, even to inspect the contents, that product typically falls outside refund eligibility because it's a hygiene-sealed item. Plan your purchase timing carefully: if you're unsure about Viviscal, test it early in your 30-day window so you can return it if it doesn't work for you.

Viviscal pricing and subscription plans

Pricing varies by retailer and subscription option, so check current rates before committing.

Subscription vs. one-time purchase pricing

How to find exact pricing

Current pricing for Viviscal in UAE was not available in verified data at the time of writing. Contact Viviscal customer service directly via phone (1-888-444-1907) or email, or check local retailers like Beaute.ae, Amazon.ae, or UAE pharmacies for up-to-date prices. Compare one-time purchases with subscription discounts to see which saves you money over time. Most subscription services offer 10-20% discounts compared to full price, so the auto-ship option is usually cheaper if you're committed to the product.

Common mistakes to avoid when cancelling viviscal

Cancellation seems straightforward, but small oversights can cost you time and money. Here's what Stopee customers frequently experience:

Missing the cancellation cutoff

The number-one mistake: cancelling after Viviscal's shipment window closes. If you cancel fewer than 24 hours before your next scheduled ship date, the company usually processes the order anyway, and your cancellation takes effect the following month instead. You then receive an unwanted product and may struggle to return it within the 30-day window. To avoid this, cancel at least 1-2 days before your billing date. Check your last receipt or account dashboard to see exactly when your next shipment is scheduled.

Cancelling via the wrong platform

If you bought Viviscal through Apple App Store or Google Play, cancelling through Viviscal.com won't work-you must cancel in the app store itself. Similarly, if you ordered from a UAE retailer, emailing Viviscal corporate won't cancel that retailer's subscription. Always cancel where you bought the product. Double-check your original confirmation email to see the merchant name and cancellation instructions.

Not documenting your cancellation

Cancelling without saving proof is risky. Screenshot your confirmation email, note any confirmation numbers, or keep a record of the date and time you called. If Viviscal charges you again after cancellation, you'll need evidence to dispute the charge with your bank or credit card company. At Stopee, we recommend saving cancellation confirmations for at least 2 billing cycles after your cancellation date.

Forgetting to return opened products

Opened Viviscal is not refundable under most circumstances. If you want a refund, return the product unopened within 30 days. Don't delay: opening the bottle even slightly forfeits your refund eligibility. If you're hesitant about whether Viviscal will work for you, open and test it early in your 30-day window so you have time to return it if unsatisfied.

Ignoring your credit card statement after cancellation

Companies sometimes re-bill after cancellation, whether by error or dark pattern. After you cancel, monitor your credit card for at least 1-2 months. If a charge appears, contact your bank immediately to dispute it, citing your cancellation confirmation as evidence. This is why documentation matters.

Cancellation checklist for viviscal

Use this step-by-step checklist to ensure your cancellation is complete and protected:

1. Identify where you bought Viviscal (Viviscal.com, Apple App Store, Google Play, or UAE retailer).
2. Check your next billing or shipment date in your account or recent receipt.
3. If cancelling online, log in to your account and locate your subscription settings.
4. Initiate cancellation at least 24-48 hours before your next billing date.
5. Complete the cancellation process and note the confirmation number or date.
6. Save your cancellation confirmation email or screenshot.
7. For unopened products within 30 days, request a Return Merchandise Authorization (RMA) if pursuing a refund.
8. Monitor your credit card statement for 1-2 months after cancellation to confirm no further charges.
9. If a charge appears after cancellation, dispute it immediately with your card issuer or bank.
10. Keep cancellation records for at least 6 months for reference.

When to escalate and seek help

If Viviscal refuses to cancel or continues charging after you've cancelled, you have consumer protections in UAE.

If viviscal doesn't cancel or refund

First, contact Viviscal customer service again with your cancellation confirmation number and ask for written confirmation that your subscription is cancelled. If the company does not respond within 5-7 business days, or if charges continue after your cancellation date, escalate to the UAE's consumer protection authority: the General Authority for Consumer Protection (GACP) or your local Emirate's Consumer Protection Department. You can file a complaint online or in person with evidence of your cancellation request and unauthorized charges. The GACP can compel refunds and impose penalties on companies that violate consumer rights.

Dispute unauthorized charges with your bank

Contact your credit card issuer or bank immediately if Viviscal charges you after cancellation. Provide your cancellation confirmation and the statement showing the unauthorized charge. Your bank can dispute the transaction (called a chargeback) and may refund the money within 10-30 days while they investigate. This is separate from direct complaints to Viviscal and often faster.

Viviscal cancellation address

If you choose to cancel by postal mail, use this official address:

Viviscal Customer Service
Suites 701-704, Fairmont Dubai Office Towers
Dubai, P.O. Box 32911
United Arab Emirates

Send your cancellation letter via registered post to ensure it's received and can be tracked. Allow 7-10 business days for processing.

Your path to cancellation starts here

Cancelling Viviscal is simple when you know the steps. You have multiple options-online (fastest), phone, postal mail, or app store cancellation-depending on where you bought the product. Remember your 14-day statutory cooling-off right under UAE consumer law, the 30-day money-back guarantee on Viviscal.com for unopened products, and the importance of timing your cancellation before the next billing cutoff. Document every step, save confirmation emails, and monitor your statements for unauthorized charges. At Stopee, we've helped thousands of consumers cancel subscriptions like Viviscal and recover refunds when companies try to resist. If Viviscal refuses to honour your cancellation or continues charging after you've submitted your request, escalate to the General Authority for Consumer Protection or dispute the charge with your bank. You have the law, the tools, and now the knowledge to cancel confidently. Start your cancellation today and reclaim control of your subscription.