Manage Viviscal

How to cancel viviscal and protect your hair care budget in the philippines

What viviscal is and why cancellation matters

Viviscal is a hair wellness brand that sells dietary supplements and haircare products designed to support hair strength, density, and growth. Unlike app-based subscriptions, Viviscal operates as a physical product retailer, meaning you receive shipments of supplements, shampoos, and conditioners on a recurring or one-time basis. The company's core products include hair strengthening tablets, thickening shampoos, and complementary treatments priced between ₱1,699 and ₱7,213 per order.

The problem is this: Viviscal does not make its cancellation process transparent on its website. Most users discover too late that charges recur automatically, or they struggle to reach customer support across time zones. At Stopee, we help Filipinos navigate exactly these scenarios every day, and we know how frustrating unclear cancellation policies can be.

Why you might want to cancel viviscal

Your reasons for cancelling are valid, whether they involve budget constraints, side effects, unsatisfactory results after a trial period, or simply switching to a competitor. Some users discover that Viviscal's international shipping costs or delivery times do not suit their needs. Others find that the product did not deliver the promised results within their expected timeline. Stopee recognizes that your wallet and wellbeing are priorities, and you deserve a straightforward exit path.

The real challenge with viviscal cancellation

Viviscal does not offer a visible self-service cancellation button like modern subscription apps do. The company requires you to contact customer service manually, either by email or phone. For Philippine customers, this creates friction because Viviscal's primary support line (888-444-9073) operates on US Eastern Time (EST/EDT), which is 13 to 14 hours ahead of Manila. A business hour call from the Philippines lands outside Viviscal's Monday to Friday, 9 AM to 5 PM EST window.

Additionally, no verified Philippine mailing address or local phone line exists in public sources, and popular local payment methods like GCash or Maya are not listed as accepted options. This means your cancellation request must cross international borders, which can slow the process.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal shield when Viviscal or any retailer fails to honour a cancellation or refund request.

What the law guarantees you

Under Republic Act No. 7394, you have the right to cancel an order and receive a full refund if the product has not yet shipped. Once a product ships, you enter the return window, which is typically 14 days from receipt. If Viviscal charged your card but failed to ship or confirm an order, you can dispute the charge with your bank as an unauthorized or erroneous transaction.

The law also protects you against misleading advertising and unfair cancellation practices. If Viviscal advertised a free trial or a specific commitment period and then charged you without clear consent, the Department of Trade and Industry (DTI) can investigate on your behalf. Stopee recommends saving every email, receipt, and screenshot as evidence before you escalate to the DTI.

Who to contact if viviscal refuses to cooperate

If Viviscal ignores your cancellation request or denies a refund without cause, you can file a complaint with the Department of Trade and Industry (DTI) at dti.gov.ph or visit your nearest DTI regional office. The DTI investigates consumer disputes free of charge and can order refunds or penalties. You can also file a case with the Bangko Sentral ng Pilipinas (BSP) if Viviscal charged your card fraudulently or without authorization.

Stopee advises keeping detailed records: your cancellation email, the date you sent it, any response (or lack thereof), screenshots of charges, and proof of delivery or non-delivery. These documents are your evidence if you escalate.

Cancellation methods available to you

Viviscal offers limited official paths to cancel, all of which require you to reach out directly.

Email cancellation (recommended for documentation)

Email is your strongest option because it creates a timestamped, written record that Viviscal received your request. The official email address is info@viviscal.com. This method also suits the Philippines because you avoid the time zone barrier of live phone support.

Phone cancellation (faster but riskier)

You can call Viviscal at 888-444-9073 during their published hours: Monday to Friday, 9 AM to 5 PM US Eastern Time. However, this line is based in the United States and may have international calling fees. If you do call, ask the agent to send you a confirmation email after cancellation, so you have proof.

Website account cancellation (if available)

Log into your Viviscal account and check under Account Settings or Subscription Settings for a Cancel Order or Manage Subscription button. Viviscal's website does not clearly publish this option, so it may not be visible. If you cannot find it after 2 minutes of searching, proceed directly to email or phone.

Step-by-step cancellation process

Follow these steps in order to cancel Viviscal safely and create an audit trail.

Before you send your cancellation request

1. Gather your order details:
   • Your full name as it appears on the order
   • Order number (from your confirmation email)
   • Email address associated with your account
   • Billing amount and currency (e.g., ₱6,370.51)
   • Product name and quantity (e.g., Viviscal Hair Strengthening Dietary Supplement 180 Tablets)
   • Next expected billing or delivery date
2. Check your confirmation email and bank statement for the next renewal date. Pro tip: If today is more than 3 days before the renewal date, you have time to cancel before the next charge posts.
3. Take screenshots of your account page, order history, and recent charges. Save these to a folder on your computer or phone for easy access later.
4. Review the order status: if it says "Processing," "Pending," or "Not Yet Shipped," you qualify for a full refund. If it says "Shipped" or "Delivered," you are in the return window instead (see the Refund section below).

Cancellation via email (step-by-step)

1. Open your email client and start a new message to info@viviscal.com.
2. Write a clear subject line: "Cancellation Request for Order [Your Order Number]" - this helps Viviscal sort your email quickly.
3. In the email body, include:
   • A polite greeting: "Dear Viviscal Customer Service,"
   • Your full name, email address, and order number
   • The date you placed the order and the amount charged
   • A clear statement: "I request immediate cancellation of my subscription / recurring order effective today. I do not wish to receive further shipments or charges."
   • Request written confirmation: "Please reply to confirm cancellation and provide a reference number."
4. Send the email and note the date and time in your records.
5. Wait 2 to 3 business days for a response. Viviscal's support team operates Monday to Friday, 9 AM to 5 PM EST, so a Friday email may not receive a reply until Wednesday your local time.
6. If you do not hear back within 5 business days, send a follow-up email with the subject "Follow-up: Cancellation Request for Order [Your Order Number]" and reference your first email by date.
7. Warning: Do not assume cancellation is complete until you receive a written confirmation email from Viviscal. Some users have sent one email and been charged again because the company did not process the cancellation.

Cancellation via phone (if you prefer real-time confirmation)

1. Note the time zone: Viviscal operates on US Eastern Time. If you are in Manila, calling at 9 PM your time reaches them at 9 AM EST (early morning in Boston). Use a time zone converter to find a suitable calling window.
2. Dial 888-444-9073 and be prepared to wait on hold. Have your order number and billing email ready.
3. Tell the agent: "I would like to cancel my subscription / recurring order effective immediately. My order number is [number], and my email is [your email]."
4. Ask the agent to confirm the cancellation date and provide you with a reference number or confirmation number.
5. Pro tip: Request that the agent email you a cancellation confirmation at the end of the call. Say: "Can you please send me a confirmation email to [your email address] so I have a record of this cancellation?"
6. After the call, send yourself a reminder email with the date, time, agent name (if given), and reference number. This becomes your backup proof if a charge appears later.

Viviscal pricing and subscription details

Understanding what you are paying for helps you catch hidden charges and plan your cancellation timeline.

Are you charged automatically?

Viviscal's official terms do not clearly state whether your purchase automatically renews. However, many users report recurring charges after their first purchase, especially if they selected an "auto-ship" or "subscribe and save" option at checkout. Pro tip: Check your confirmation email for phrases like "Subscribe and Save," "Auto-renewal," or "Next scheduled shipment." If you see these terms and want to cancel now, you are in the right place.

What happens after you cancel viviscal

Cancellation does not happen instantly, and your next steps depend on whether your order has shipped.

If your order has not yet shipped

You qualify for a full refund of the product price plus shipping. Viviscal should process this refund within 5 to 10 business days after confirming cancellation. The refund will return to your original payment method (credit card, debit card, or bank transfer). Check your bank statement 10 days after cancellation to verify the refund posted. Pro tip: If you do not see the refund after 10 days, send a follow-up email to info@viviscal.com asking for the refund status and reference number.

If your order has already shipped

You enter the return process instead. The Consumer Act of the Philippines (Republic Act No. 7394) gives you up to 14 days from delivery to return the product for a refund. You are responsible for return shipping costs, which can be substantial from the Philippines to the United States. Contact Viviscal for their return address and return authorization number. Stopee advises only pursuing a return if the refund amount exceeds your return shipping cost.

If you are charged after cancellation

This is frustrating, and it happens. Do this immediately:

1. Check your cancellation confirmation email. If you have one, you have proof that cancellation was requested.
2. Contact Viviscal again by email, referencing your previous cancellation confirmation and stating: "I was charged on [date] for [amount] after I cancelled on [date]. This charge should not have occurred. Please issue an immediate refund and confirm this will not happen again."
3. If Viviscal does not respond within 5 business days or refuses to refund, contact your bank and file a dispute. Tell your bank: "I cancelled this subscription on [date] and requested a refund. The merchant charged me again on [date] without authorization."
4. Your bank can reverse the charge within 60 days. Keep all emails and screenshots to support your dispute claim.

Refund timeline and what to expect

Patience is required, but you have legal protections on your side.

Full refund timeline (order not yet shipped)

After Viviscal confirms your cancellation, expect a refund within 5 to 10 business days. If you cancelled on a Friday, the clock starts the following Monday. Some credit card companies take an additional 2 to 3 business days to post the refund to your account. Total time: 7 to 14 calendar days.

Partial refund timeline (order already shipped)

If you return a shipped product, Viviscal processes the refund after they receive and inspect the returned item. This can take 10 to 21 business days depending on international mail speed. Return shipping from the Philippines to the United States typically takes 7 to 14 days. Plan for 21 to 35 calendar days total.

Dispute resolution timeline (if viviscal refuses)

If Viviscal ignores your refund request, your bank can open a chargeback dispute. Your bank typically has 30 to 60 days to investigate. Viviscal must respond to the bank within 10 business days or lose the dispute by default. Most chargebacks resolve within 30 days.

Common cancellation mistakes to avoid

You are frustrated because a company made cancellation harder than it should be, and now you are worried you will miss a step and be charged again. These mistakes are understandable, but you can avoid them.

Mistake 1: assuming one email is enough

Sending one email to info@viviscal.com and assuming the job is done is the single most common error. Support teams lose emails, misfile requests, or forget to enter your cancellation into their system. Always wait for a written confirmation email. If you do not receive one within 5 business days, send a follow-up email with the subject "Follow-up: Cancellation Request for Order [Your Number]."

Mistake 2: cancelling too close to your billing date

If your next charge is tomorrow and you cancel today, the charge may still process because Viviscal's billing system runs on automated cycles. Cancel at least 3 to 5 days before your expected renewal date. Check your confirmation email for the exact renewal date.

Mistake 3: not saving your confirmation email

If Viviscal claims you never cancelled, your confirmation email is your only proof. Screenshot or print the cancellation confirmation and save it in a folder labeled "Viviscal Cancellation." You may need this for a bank dispute or DTI complaint.

Mistake 4: calling during philippine business hours (wrong time zone)

Calling Viviscal at 3 PM Manila time reaches them at 3 AM EST - the support line is closed. Use a time zone converter before calling. 9 AM EST is 9 PM Manila time. That is the earliest window to reach them the same day.

Mistake 5: ignoring a post-cancellation charge

If a charge appears after you cancelled, you have 60 days to dispute it with your bank. Do not wait. Contact your bank immediately, provide your cancellation confirmation email, and request a chargeback. The longer you wait, the weaker your claim.

Cancellation checklist

Use this checklist to stay on track and protect yourself.

How stopee helps you stay in control

Cancellation should not feel like a puzzle. At Stopee, we have helped thousands of consumers cancel unwanted subscriptions and recover refunds across dozens of international companies, including health and beauty brands like Viviscal. Our step-by-step guides cut through the confusion, our templates give you the exact words to use in cancellation emails, and our escalation advice tells you when to move from customer service to your bank or the DTI.

When you use Stopee's resources, you are not alone. You have a documented process, consumer law on your side, and clear next steps if the company refuses to cooperate. Visit stopee.com today to access cancellation templates, email scripts, and detailed guides for Viviscal and hundreds of other services. Stopee has helped countless Filipinos reclaim their money and their peace of mind. You deserve the same clarity and power.

Contact addresses and escalation paths

Use these addresses and contacts in this order: customer service first, then bank, then government authority.

Viviscal customer service (first point of contact)

Email: info@viviscal.com

Phone: 888-444-9073 (Monday to Friday, 9 AM to 5 PM US Eastern Time)

Website: viviscal.com/pages/contact-us

Note: No verified Philippine phone line or mailing address is published. Email is your safest option for documentation.

Your bank or payment processor (dispute resolution)

If Viviscal refuses to refund or ignores your cancellation, contact your bank and file a chargeback dispute. Most banks allow disputes within 60 days of the charge. Provide your cancellation confirmation email and bank statement as evidence.

Department of trade and industry (DTI) - philippines

Website: dti.gov.ph

Email: consumer@dti.gov.ph or visit dti.gov.ph/consumer-care for your regional office

Phone: Hotline numbers vary by region; check dti.gov.ph/consumer-care for your location

File a consumer complaint if Viviscal charged you fraudulently, refused a valid refund, or failed to honour a cancellation request. The DTI investigates free of charge.

Bangko sentral ng pilipinas (BSP) - for unauthorized card charges

Website: bsp.gov.ph

Email: dispute@bsp.gov.ph (or check bsp.gov.ph for your regional contact)

File a complaint if Viviscal charged your card without authorization or if you cannot reverse the charge through your bank.

You now have all the tools, timelines, and legal references you need to cancel Viviscal with confidence. Take action today, and do not let a confusing cancellation process keep you paying for a service you no longer want. At Stopee, we believe you should always have the power to say no, and we are here to back you up every step of the way.