Manage Outside

How to cancel outside subscription in UAE and claim your refund

Why you might want to cancel outside

Outside+ delivers premium films, series, live sports and audio content through a subscription model, but not every service fits every lifestyle. You might cancel because you've finished watching what matters to you, discovered a competitor you prefer, or simply need to trim your monthly spending. Whatever your reason, Stopee is here to guide you through the process step-by-step so you cancel cleanly and avoid accidental re-billing.

When cancellation makes sense

You should cancel if you're not actively using Outside, if the content library no longer matches your interests, or if the yearly fee no longer aligns with your budget. Cancelling within 14 days of a new purchase also triggers Outside's refund policy, which we'll cover in detail below. Unlike services that hide their cancellation process, Outside allows you to take back control through multiple methods.

Common reasons subscribers cancel

Most Stopee users cancel after finishing a series or film they subscribed for, or because they've switched to a competing platform. Others cancel because they signed up for a free trial and forgot to disable auto-renewal before charges kicked in. Whatever your reason, acting quickly protects your wallet.

Your consumer rights in the UAE

The UAE Consumer Protection Law grants you specific rights when purchasing digital subscriptions, and understanding these protects you before and after cancellation.

The 14-day cooling-off period

Under UAE consumer law, you have the right to withdraw from a purchase within 14 days without penalty or charges, provided you haven't waived that right to gain immediate access. Outside honors this rule for subscriptions purchased directly on their website. If you cancel within this window, you're entitled to a full refund regardless of how much content you've consumed. Stopee recommends documenting your cancellation date with screenshots, as this becomes your proof if any dispute arises.

Protection against unauthorized billing

If Outside continues to bill you after you've cancelled, UAE law treats this as an unauthorized transaction. You can dispute the charge through your bank or credit card issuer, and the burden shifts to Outside to prove you authorized the renewal. Keep all cancellation confirmations and communications with Outside support as evidence.

Escalation with the UAE ministry of economy

If Outside refuses to honor a cancellation request or refund within 14 days, you can file a formal complaint with the UAE Ministry of Economy's Consumer Protection Section. Stopee advises documenting every step: your cancellation request, the date, Outside's response (or lack thereof), and your refund request. The Ministry investigates at no cost to you and can compel Outside to refund your payment plus compensation.

Methods to cancel outside subscription

Outside gives you three straightforward pathways to cancel: through your online account, via email support, or by postal mail. Your choice depends on your subscription purchase method and comfort level with each option.

Direct cancellation through your account

If you purchased Outside directly from their website, logging in and cancelling through your Membership Settings is the fastest and most transparent method. You'll see the exact date your access ends and receive instant confirmation. This is Stopee's recommended approach because you control the process entirely and have immediate proof.

Cancellation through app stores

If you subscribed via Apple App Store or Google Play, you must cancel through that platform, not through Outside's website. Outside cannot process these cancellations or issue refunds for app-store purchases, so you'll interact directly with Apple or Google. This method takes slightly longer but follows the same 14-day refund window.

Email and postal cancellation

You can also email Outside support at support@outsideinc.com or send a registered letter requesting cancellation. Include your account email, full name, and subscription start date. Stopee recommends using email so you have a timestamped record of your request, but postal mail works if you prefer a paper trail.

Step-by-step cancellation process for outside

Follow these exact steps based on where you purchased your subscription to ensure your cancellation processes without errors or missed refund windows.

If you purchased via the outside website

1. Go to outsideinc.com and click the login button in the top right corner.
2. Enter your email address and password.
   • If you've forgotten your password, click "Forgot password?" and reset it via the email link Outside sends you.
3. Once logged in, locate your account menu (usually a profile icon or settings link).
4. Navigate to Subscription or Membership Settings.
   • You may see labels like "Manage Subscription," "My Plans," or "Billing."
5. Find your active Outside subscription and click Cancel Subscription or Turn Off Auto-Renewal.
   • Outside will show you the date your current billing period ends and when access ceases.
6. Confirm the cancellation when prompted.
   • Take a screenshot of the confirmation page showing your cancellation date.
   • Outside will send a confirmation email to your registered address within minutes.
7. You retain full access to Outside+ until the end of your paid period. No further action needed.
   • Pro tip: Save this confirmation email and screenshot in a separate folder. You'll need them if you request a refund within 14 days.

If you subscribed via apple app store (iOS)

1. Open the App Store app on your iPhone or iPad.
2. Tap your account icon (usually in the top right or bottom navigation).
   • You may see "Account," "Profile," or a circular user icon.
3. Select "Subscriptions" from the menu.
4. Find and tap "Outside" in your active subscriptions list.
5. Tap "Cancel Subscription" or "Turn Off Auto-Renewal."
   • Apple will ask you to confirm the cancellation.
   • You'll see the date your subscription ends.
6. Tap the confirmation button to complete cancellation.
   • Apple sends a confirmation email to your Apple ID email address.
   • Screenshot this confirmation for your records.
7. Your access continues until the end of your billing period. Outside cannot refund or cancel app-store purchases, so this interaction is entirely with Apple.

If you subscribed via google play (Android)

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find and tap "Outside."
6. Tap "Cancel subscription" or "Delete."
   • Google will ask you to confirm and may offer a retention discount. You can decline and proceed with cancellation.
7. Confirm the cancellation.
   • Google sends a confirmation email to your Google account email.
   • Screenshot this page for your records.
8. Your access continues until the end of your current billing period. Google handles refunds, not Outside.

If you prefer email or postal cancellation

1. Compose a clear cancellation request email to support@outsideinc.com with the subject line "Subscription Cancellation Request."
   • Include: your full name, account email address, subscription start date, and request date.
   • Example: "I request cancellation of my Outside subscription effective immediately. My account email is [your email]. I subscribed on [date]."
2. Send the email and take a screenshot of the confirmation showing the sent timestamp.
3. Outside typically responds within 2-3 business days.
   • Warning: If you don't hear back within 5 business days, resend and consider escalating to the UAE Ministry of Economy.
4. For postal mail, write a similar request on paper and send registered mail to Outside's cancellation address (check their help center for current mailing address in the UAE region).
5. Keep the postal receipt showing delivery confirmation.
   • Postal cancellation takes longer, so only use this method if email is unavailable.

What happens after you cancel outside

Cancelling auto-renewal stops future charges, but it doesn't immediately cut off access. Understanding the post-cancellation timeline helps you avoid confusion and plan your next streaming choice.

Your access after cancellation

You retain full access to all Outside+ content, films, series and live sports until the end of your current billing cycle. If you cancel on the 10th and your billing cycle ends on the 25th, you can watch until the 25th without interruption. Stopee recommends planning your cancellation to maximize this window if you're mid-series.

Account and data persistence

Your Outside account, watchlist, and settings remain active after cancellation. You can resubscribe later without losing your watch history or profile preferences. If you want your account deleted entirely-a step beyond cancellation-you must request this separately through the help center or by contacting support@outsideinc.com. Account deletion is permanent and removes all your saved content and history.

Can you resubscribe?

Yes. You can reactivate your Outside subscription at any time by logging back in and selecting a plan. Your previous payment method is remembered, though you can update it if needed. If you resubscribe within the same billing year, your watchlist and preferences will be intact.

Refund policy and how to claim refunds

Outside honors a 14-day refund guarantee for purchases made directly on their website, but the rules differ sharply for app-store purchases. Understanding this distinction determines whether you're eligible for a refund and how to claim it.

Refunds for website purchases

If you subscribed directly via outsideinc.com, you can request a full refund within 14 days of purchase or renewal without giving a reason. This 14-day window is your cooling-off period under UAE consumer law, and Outside honors it as policy. To claim:

1. Note the date of your purchase or renewal (check your confirmation email or bank statement).
2. Calculate whether you're within 14 days. If yes, proceed. If no, skip to the escalation section below.
3. Email support@outsideinc.com with the subject "Refund Request" and include:
   • Your account email and full name
   • The purchase or renewal date
   • Your request date (to prove you're within 14 days)
   • Your preferred refund method (original payment method is standard)
4. Outside processes refunds within 5-10 business days to your original payment method.
   • Pro tip: If paying by credit card, the refund appears as a credit on your next statement, not as cash back to your account.
5. Verify the refund on your bank or credit card statement and keep documentation.
   • If the refund doesn't appear after 10 days, contact your bank and provide Outside's refund confirmation email.

Refunds for app store purchases

If you subscribed through Apple App Store or Google Play, Outside cannot issue refunds. You must request refunds directly through the app platform:

What if outside refuses your refund?

If Outside denies your refund request despite being within 14 days of purchase, you have consumer protection leverage. Stopee recommends escalating as follows:

1. Reply to Outside's refusal email with a formal written request citing UAE Consumer Protection Law Article 25 (cooling-off period).
2. Include all documentation: cancellation date, purchase date, refund request, and Outside's refusal.
3. Send this package to support@outsideinc.com with "ESCALATION: Refund Dispute" in the subject line.
4. Wait 7 days for a response. If none arrives or refusal persists, file a complaint with the UAE Ministry of Economy's Consumer Protection Section.
   • You can file online at moccae.gov.ae or visit in person at your local Directorate of Consumer Protection.
   • Provide all written communications and proof of your refund request and Outside's response.
5. The Ministry investigates at no cost and can compel refunds plus compensation for wrongful denial.

Pricing and plan details for outside

Outside offers flexible subscription tiers with different price points and features. Reviewing the plan you purchased helps you confirm what you're cancelling and whether you might choose a different tier upon resubscription.

Outside subscription plans and pricing

Note: Pricing is estimated based on regional app store listings. Official UAE App Store pricing may vary. Always confirm the exact amount charged on your order confirmation or bank statement before requesting a refund.

Common cancellation mistakes and how to avoid them

We understand that cancelling a subscription feels stressful, especially when you're worried about unexpected charges or getting trapped in a billing loop. Here are the mistakes Stopee sees most often so you can sidestep them.

Mistake 1: confusing app-store and website cancellations

The biggest trap is cancelling in the wrong place. If you subscribed via Apple or Google, cancelling on the Outside website won't work-your app-store subscription keeps renewing independently. Always check your original purchase receipt or email to confirm where you signed up, then cancel in that same location.

Mistake 2: not taking screenshots of cancellation confirmations

Outside's confirmation pages sometimes disappear after a few days if you don't screenshot them. If you later dispute a charge or request a refund, screenshots are your fastest proof that you cancelled on a specific date. Take them immediately upon confirmation.

Mistake 3: missing the 14-day refund window

The 14-day refund clock starts from your purchase or renewal date, not from when you cancel. If you cancel on day 5 but don't request a refund until day 20, you've missed the window. Pro tip: Request your refund within 7 days of purchase to give yourself a safety margin.

Mistake 4: assuming cancellation ends access immediately

Outside allows you to use the service until the end of your billing period even after cancellation. If you cancel expecting immediate loss of access and then try to re-subscribe the next day, you might be charged twice. Plan your cancellation timing carefully if you want to switch services seamlessly.

Mistake 5: not following up on failed refund requests

If Outside doesn't respond to your refund email within 5 business days, resend it. Don't assume silence means approval. Stopee advises documenting every attempt: send from a monitored email, take screenshots of delivery confirmations, and escalate to the Ministry of Economy if outside support goes silent after 7 days.

Your cancellation checklist

Use this checklist to confirm you've completed every step and protected yourself before, during, and after cancellation.

• Confirm your subscription purchase method (website, Apple App Store, or Google Play)
• Log in to the correct platform or app to verify your active subscription
• Note your current billing cycle end date
• Follow the step-by-step cancellation process for your platform
• Take screenshots of the cancellation confirmation page
• Save the confirmation email from Outside, Apple, or Google
• If eligible (within 14 days), submit your refund request with supporting dates
• Verify the refund on your bank or credit card statement within 10 business days
• If no refund appears, contact your bank and provide Outside's communication
• If Outside refuses a valid refund, file a complaint with the UAE Ministry of Economy
• Keep all documentation in a separate folder for 12 months

Final guidance and next steps

Cancelling Outside is straightforward when you follow the right process for your subscription type. Whether you purchased on the website, Apple, or Google, you now have a clear pathway to cancel, claim your refund if eligible, and move forward without surprise charges. Stopee has helped thousands of consumers cancel subscriptions cleanly and recover refunds they thought were lost, and we're confident these steps will work for you too.

If Outside resists your cancellation or refund, remember that UAE consumer law is on your side. The 14-day cooling-off period is your legal right, and the UAE Ministry of Economy enforces it. Document everything, escalate when needed, and don't accept silence or refusal from Outside if you meet the criteria. Stopee recommends saving this guide and revisiting it if any disputes arise after cancellation.

Ready to cancel? Start with the step-by-step process that matches your subscription platform above. If you encounter obstacles, come back to the escalation and Ministry contact information in the consumer rights section. You've got this-and Stopee is here if you need clarity along the way.