Manage Outside

How to cancel your outside subscription in new zealand

What is outside

Outside is a media and membership platform delivering digital articles, magazines, videos, and courses under brands like Outside+ and Outside Digital. You access premium content across fitness, travel, health and adventure topics through flexible subscription plans.

How outside memberships work

You purchase Outside memberships through three channels: the official Outside website, Apple App Store (for iOS devices), or Google Play (for Android). Your billing method and refund process depend entirely on which platform you use to buy your subscription. At Stopee, we help thousands of Kiwi consumers navigate these differences so you cancel on the right platform and avoid confusion.

Membership features across channels

Regardless of where you buy, your Outside membership grants you access to the full article library, video content, and member-exclusive courses. The key difference is how you manage, cancel and claim refunds. App Store and Google Play subscriptions follow their own refund rules, while direct purchases through Outside's website follow Outside's stated policy.

Outside pricing and plans in new zealand

Below are the main Outside plans and their pricing structure; local New Zealand dollar amounts may vary at checkout depending on current exchange rates.

Available plans and costs

Exchange rate fluctuations mean your actual NZD cost at checkout may differ from these estimates. Always check the final amount before confirming payment.

When you should consider cancelling outside

Deciding whether to cancel is personal; here are honest reasons to pause or stop your subscription.

Valid reasons to cancel

• You rarely open the app or visit the website; your reading habits have shifted.
• The cost no longer fits your budget, or you prefer free content sources.
• You subscribed for one specific feature (like video courses) that you have completed.
• You want to test a competitor platform or pause content subscriptions temporarily.
• You signed up during a promotional offer and the regular price feels too high.
• You dispute a charge or feel the service quality has declined.

Reasons you might keep outside

• You actively use the training plans, articles or expert guides every week.
• You value the ad-free reading experience and community features.
• The annual plan cost breaks down to less than a coffee per week; the value aligns with your lifestyle.
• You have started a multi-month training programme and cancelling mid-way would break your progress.

How to cancel your outside subscription

Cancellation steps vary by platform; follow the method that matches where you originally purchased your membership.

Cancel if you bought via apple app store (iPhone or iPad)

If you subscribed through the Apple App Store, you manage cancellation directly in your device settings or the App Store app.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon at the top right of the screen.
3. Select Subscriptions from the menu.
4. Find and tap the Outside subscription in your list.
5. Tap Cancel Subscription or Stop Auto-Renew.
6. Confirm the cancellation when prompted.
   • Pro tip: Your access continues until the end of your current billing period; cancellation does not remove you immediately.

Warning: If you do not see the Outside subscription listed, check that you are signed in with the correct Apple ID. Subscriptions are tied to the Apple ID you used at purchase.

Cancel if you bought via google play (Android)

Android users who purchased through Google Play follow a similarly straightforward process in the Play Store app.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon at the top right.
3. Select Subscriptions (or Manage subscriptions).
4. Find and tap Outside in your subscription list.
5. Tap Cancel subscription.
6. Follow the on-screen prompts to confirm.
   • Pro tip: Google Play cancellations take effect at the end of your current billing cycle; you retain full access until then.

Warning: Double-check that you are signed into the Google Account associated with your Outside purchase. Subscriptions are account-specific.

Cancel if you bought directly via the outside website

If you purchased your membership at outsideonline.com, you cancel through your online account settings.

1. Visit outsideonline.com and sign in with your email and password.
2. Navigate to your Account or Profile page (usually found in the top menu or account dropdown).
3. Click Manage Subscription or Subscription Settings.
4. Select the option to Cancel Subscription or Turn off Auto-Renewal.
5. Confirm your cancellation request.
   • Pro tip: Note the confirmation number or email receipt sent after cancellation; save this for your records in case you need to dispute a future charge.

Warning: Cancelling does not immediately remove your access; you can still log in and use Outside until your current billing period expires. If you see a charge after your cancellation date, contact Outside support immediately with your confirmation number.

What happens after you cancel outside

Understanding what changes after cancellation removes confusion and helps you plan your next move.

Your access and service continuity

Cancelling your subscription stops automatic renewal but does not immediately cut off your access. You retain full membership benefits until the end of your current paid billing period. If your next renewal date is 1 January 2025, you keep your Outside access until 31 December 2024 at 11:59 PM. After that date, your login will no longer grant access to premium content.

Billing and future charges

Once you cancel, Outside will not charge your payment method for any future renewal. However, allow 24-48 hours for the cancellation to fully process in their system. If you see a charge after your cancellation date, do not ignore it; contact Outside support or your app platform immediately. At Stopee, we advise keeping your cancellation confirmation for at least 60 days to dispute unexpected charges.

Your account data and saved preferences

Cancelling your subscription does not automatically delete your account, saved articles, bookmarks, or viewing history. Your data remains linked to your Outside account unless you explicitly request deletion. If you want your data removed or exported before you fully leave, contact Outside support directly and request account deletion or data export in writing.

Will you get a refund from outside

Refund eligibility depends on where you bought your subscription and how recently you purchased it.

Refunds for direct website purchases

If you subscribed through outsideonline.com, Outside offers a 100% refund within 14 days of purchase or renewal. This 14-day window is your key leverage; use it wisely.

To request a refund, contact Outside support directly through their help centre and provide your order number and email address. State your reason clearly. Outside will process approved refunds to your original payment method within 5-10 business days.

Pro tip: Under New Zealand law (Consumer Guarantees Act 1993), you have additional rights if the service is faulty or not as described. If Outside fails to deliver promised content or the platform is broken, you may claim a refund even after 14 days.

Refunds for app store purchases

If you bought your Outside subscription through Apple App Store, you cannot request a refund from Outside directly. Instead, you must contact Apple directly. Apple processes App Store refunds within 15-30 days of purchase. To request one, visit your Apple Account Settings, find the transaction, and click "Report a Problem." Explain your reason (e.g., "I was charged without authorisation" or "I accidentally purchased this").

Warning: Refund approval is not guaranteed; Apple evaluates each case individually. Repeated refund requests may result in your account being flagged.

Refunds for google play purchases

Google Play allows you to request a refund within 48 hours of purchase. Visit your Google Play Account, find the Outside subscription transaction, select "Request refund," and choose your reason. Google processes approved refunds within 3-5 business days to your original payment method.

Pro tip: If you cancel a Google Play subscription mid-cycle, you forfeit the remainder of your paid period; Google does not offer pro-rata refunds for partial months.

Outside's refund waiver

Outside's Terms of Use state that subscription fees are generally non-refundable except at Outside's sole discretion. However, this blanket waiver does not override your consumer rights under New Zealand law. If you believe you have been overcharged or misled, you can escalate to the Commerce Commission or dispute the charge with your bank.

Your consumer rights when cancelling

New Zealand law protects you as a consumer, even when a company's terms suggest otherwise.

Consumer guarantees act protections

Under the Consumer Guarantees Act 1993, digital services like Outside must be of acceptable quality, fit for purpose, and delivered within a reasonable time. If Outside's service is faulty, unavailable, or significantly different from what was advertised, you have the right to request a refund, replacement, or repair-regardless of what their terms state.

Examples of valid grounds include: the app crashes repeatedly, content promised in the listing is unavailable, or billing errors occur.

Disputing charges with your bank

If Outside refuses a legitimate refund, contact your bank or credit card provider and request a chargeback or dispute. New Zealand banks are required to investigate disputes within 10 business days. You are protected under the Payment Card Industry rules if you can prove the charge was unauthorised or the service was not delivered.

Escalation to the commerce commission

If Outside ignores your cancellation request and continues charging you after you have cancelled, or if they refuse a refund you believe you are entitled to, you can lodge a formal complaint with the Commerce Commission (comcom.govt.nz). The Commission investigates unfair contract terms and misleading conduct. This is a free, independent service and carries real weight.

Common mistakes when cancelling outside

Many subscribers accidentally keep paying because they miss a crucial step or misunderstand what cancellation means. We want you to avoid these traps.

Mistake 1: confusing cancellation with account deletion

Cancelling your subscription does not delete your account. You can still log in during your remaining access period and retrieve your saved articles or bookmarks. If you want your account and personal data completely removed, you must separately request account deletion from Outside support. Do not assume cancellation equals deletion.

Mistake 2: cancelling on the wrong platform

If you bought via Apple App Store but try to cancel on the Outside website, your subscription will keep renewing. The platform where you purchase is the platform where you must cancel. Double-check your receipt email to confirm which app store or website processed your payment, then cancel there.

Mistake 3: not confirming the cancellation

After you click "Cancel Subscription," always wait for a confirmation message or email. If you do not receive one, log back in and check your subscription status. Outside's system sometimes glitches; confirmation proves the cancellation went through.

Mistake 4: ignoring charges after cancellation

If you see a charge from Outside 5-10 days after your cancellation date, do not assume it is a mistake and ignore it. Contact your bank and Outside support immediately. At Stopee, we have helped consumers recover hundreds of dollars in unauthorised post-cancellation charges simply by acting fast and keeping records.

Mistake 5: not requesting a refund within the window

Outside's 14-day refund window for direct purchases is strict. If you cancel on day 15, you lose your refund right (unless you have a legal claim under the Consumer Guarantees Act). Mark your calendar and act early if you want your money back.

Checklist before you cancel outside

Use this checklist to ensure you do not leave money on the table or miss an important step.

• Check your current billing date and whether a refund is available within 14 days of purchase or renewal.
• Screenshot or download your cancellation confirmation email for your records.
• Verify which platform you used to purchase (App Store, Google Play, or Outside website).
• Note your remaining access end date; plan your transition to an alternative service before then.
• Export or screenshot any saved articles, bookmarks, or training progress you wish to keep.
• Confirm the cancellation took effect by logging in 24 hours later and checking your subscription status.
• If you see a charge after your cancellation date, contact your bank within 30 days to dispute it.
• Keep your cancellation confirmation and any refund records for 12 months.

Why stopee helps you cancel with confidence

Cancelling subscriptions involves hidden fees, confusing terms, and three different platforms. Stopee is here to cut through the noise and empower you to cancel on your terms.

How stopee guides your cancellation

At Stopee, we provide step-by-step cancellation guides tailored to your location and platform. We highlight consumer law protections, refund deadlines, and common traps so you keep more of your money. Our platform-specific instructions mean you cancel on the right app or website the first time, avoiding re-billing.

Stopee's consumer advocacy mission

We believe subscriptions should be transparent and easy to cancel. If a company makes cancellation deliberately hard, that is a red flag. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and dispute unfair charges. When you use Stopee, you are backed by a team that understands consumer rights and your power as a customer.

Outside cancellation contact details

If you need to contact Outside directly-for refund disputes, unresolved billing issues, or account deletion-use the following addresses and support channels.

Official support channels

• Help centre: help.outsideinc.com (search for membership or billing queries)
• Email support: Check your membership confirmation email for a support contact; Outside does not publicly list a general billing email.
• Website: outsideonline.com (sign in to your account and look for a "Contact Support" link)

Postal address for outside (USA headquarters)

Outside Inc does not publish a dedicated New Zealand postal address. For print subscription matters or formal complaints, use the USA mailing address:

Outside Inc
200 Izumi Street
Fort Collins
Colorado 80524
United States

All print and digital subscriptions are managed through Outside's online portal or customer service team. A physical address in New Zealand is not currently maintained for consumer correspondence.

Escalation via commerce commission

If Outside does not respond to your cancellation or refund request within 10 business days, lodge a complaint with:

Commerce Commission
comcom.govt.nz
Free Phone: 0800 943 600

The Commission investigates misleading billing, unfair contract terms, and breaches of the Consumer Guarantees Act.

Take control of your subscriptions today

Cancelling Outside is straightforward once you know which platform to use and what your rights are. Whether you want a refund, need to pause your subscription, or are switching to another service, the steps in this guide empower you to act with confidence. At Stopee, we believe you should feel in control of your money and your subscriptions-not the other way around. Stopee has helped thousands of consumers cancel unwanted services, recover refunds they thought were lost, and avoid surprise charges. Your subscription, your choice, your power. Cancel when you are ready.