Manage Citation Machine

How to cancel citation machine in UAE and reclaim your study budget

What is citation machine and why you might want to cancel

Citation Machine is an online citation generator that formats your research references in APA, MLA, Chicago and other academic styles. Chegg, the educational technology company, owns and operates Citation Machine alongside its suite of study tools.

The free version handles basic citations. Citation Machine Plus, the paid tier at around AED 37 per month (equivalent to USD 9.95), adds plagiarism detection, grammar checking and expert writing feedback. Many students in the UAE subscribe through the web platform or mobile app stores without realising how quickly these monthly charges accumulate.

You might want to cancel if you've completed your studies, found cheaper alternatives, or simply no longer need the premium features. At Stopee, we help thousands of students and professionals streamline their digital subscriptions and redirect money toward what matters.

Who typically uses citation machine

University students, researchers, educators and academic writers rely on Citation Machine to save time on formatting. The service is especially popular among UAE-based students attending online universities or completing distance-learning degrees.

Many users subscribe without reading the renewal terms and wake up to surprise billing cycles each month. If you fall into this category, you're not alone, and cancelling is straightforward once you know where to look.

Why subscription creep matters

A AED 37 monthly subscription seems small until you multiply it by 12 months. That's over AED 440 per year spent on a tool you may use sporadically. At Stopee, we believe every dirham counts, and consolidating unused subscriptions is one of the fastest ways to reclaim your budget.

Citation machine pricing and plan comparison

Understanding what you're paying for helps you decide whether cancellation makes sense for your workflow.

Current pricing structure

Pro tip: Exchange rates fluctuate daily. Check your app store's local pricing for the exact AED amount before you cancel. App Store and Google Play often apply regional markups on top of USD conversion.

Where you might be paying

Your subscription lives in one of three places: the Citation Machine website directly, Google Play (Android), or Apple App Store (iOS). Each location has its own cancellation method and refund rules. Stopee recommends identifying your payment method first, which you'll find in your subscription email receipt or payment history.

How your consumer rights protect you in UAE

The UAE has specific consumer protection rules that apply even to digital subscriptions, and understanding these rules gives you leverage if Citation Machine refuses to cancel or refund your money.

UAE consumer protection law for digital services

The UAE Federal Law No. 24 of 2006 on Consumer Protection applies to all goods and services, including online subscriptions. While the law does not mandate a universal 14-day cooling-off period for all digital services (unlike the European Union), it does require merchants to be transparent about billing, renewal terms, and cancellation processes.

Most importantly, if Citation Machine or Chegg fails to honour your cancellation request or continues charging after you cancel, you have grounds to file a complaint with the UAE Consumer Protection Authority.

Your right to transparent cancellation

Consumer law requires Chegg to make cancellation "as easy as subscription." If the company buries the cancellation button three menus deep or requires a phone call to disconnect, that practise may violate transparency standards. At Stopee, we empower you with the knowledge that you have a right to cancel without friction.

If you encounter resistance when cancelling, document the date, time and method you used. You will need this record if you escalate to the UAE Consumer Protection Authority.

How to cancel citation machine: step-by-step methods

Cancellation varies depending on where you subscribed. Identify your payment platform first, then follow the matching steps below.

Cancel via the citation machine or chegg website

If you subscribed directly through citationmachine.net or chegg.com, follow these steps to cancel your account.

1. Log into your Citation Machine or Chegg account using your email and password.
2. Navigate to your account settings or "My Account" menu (usually in the top-right corner of the screen).
3. Find the "Subscriptions," "Billing," or "Payments" section.
4. Locate "Citation Machine Plus" or your active subscription plan.
5. Click the "Cancel subscription" or "Manage subscription" button.
   • If prompted, select your reason for cancellation (optional).
   • Confirm the cancellation. You should receive an email receipt with a cancellation confirmation number.
6. Save the confirmation email. This is your proof of cancellation and essential if you need to dispute a future charge.

Warning: Cancelling your subscription does not delete your account. Your saved citations and writing history remain accessible unless you explicitly request account deletion. Contact wtsupport@chegg.com if you want your account and data permanently removed.

Cancel a google play subscription (Android users)

If you subscribed to Citation Machine through the Google Play Store on your Android phone or tablet, cancel here.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Manage subscriptions."
4. Find "Citation Machine" in your active subscriptions list and tap it.
5. Tap "Cancel subscription."
   • Review the cancellation details (final billing date, access end date).
   • Confirm your cancellation by tapping "Cancel subscription" again.
6. You will receive a confirmation email from Google. Screenshot or save this for your records.

Pro tip: Google Play cancellations take effect at the end of your current billing period. You retain paid access until that date even after you cancel. This is not a fault; it is Google's standard policy.

Cancel an apple app store subscription (iOS users)

If you subscribed via iPhone, iPad, or Mac, cancel through your Apple ID subscription settings.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen to open Apple ID settings.
3. Tap "Subscriptions" or "Media & Purchases."
   • If you do not see "Subscriptions," tap "iTunes & App Store" first, then tap your Apple ID and select "View Apple ID," then scroll to "Subscriptions."
4. Find "Citation Machine" in your active subscriptions and tap it.
5. Tap "Cancel Subscription."
   • Review your cancellation date. Apple will remind you when your access ends.
   • Confirm the cancellation. Do not tap "Confirm" if you want to keep the subscription.
6. Apple sends a cancellation confirmation email to your registered Apple ID email address.

Warning: Cancelling on iOS does not immediately remove the app from your device. You can delete the Citation Machine app manually by holding its icon and selecting "Remove App" if desired.

What happens immediately after you cancel

Cancellation is emotionally satisfying, but the process doesn't end the moment you hit "confirm." Here's what to expect in the days and weeks that follow.

Your access timeline after cancellation

When you cancel Citation Machine Plus, your access to premium features ends on your next billing date, not immediately. This is standard across subscription services and actually works in your favour.

• Immediate: You receive a cancellation confirmation email.
• Until next billing date: You retain full access to all paid features (plagiarism checker, grammar review, expert feedback).
• After next billing date: Your account reverts to free tier. You can still generate and format citations but lose premium tools.
• Your account data: All saved citations, writing history and account information remain accessible permanently unless you request deletion.

If you cancelled mid-billing cycle and are surprised that you were still charged, contact Stopee for guidance on requesting a prorated refund through app store support.

Deleting your account permanently

Cancelling your subscription keeps your account active. If you want to delete your account entirely and remove all personal data, send an email to wtsupport@chegg.com with the subject line "Account Deletion Request" and include your full name and account email address.

Chegg processes data deletion requests within 30 days. Confirm receipt of your request and follow up if you do not hear back within 5 business days.

Will you get a refund after cancellation

Refund eligibility depends on where you subscribed and how long you have had the active subscription. Stopee helps you navigate these policies and fight for your money if you qualify.

Refunds for web-based subscriptions (Chegg and citation machine website)

Subscriptions purchased directly from the Citation Machine or Chegg website are generally non-refundable once the billing period has begun. This is standard policy across most digital services.

However, you may qualify for a refund if:

• You cancelled within 24-48 hours of the initial purchase (first billing charge only).
• You were charged twice for the same month due to a system error.
• The service was unavailable or non-functional during your subscription period.
• UAE consumer protection law grants you specific rights based on deceptive billing practises.

To request a refund for web subscriptions, email wtsupport@chegg.com with the subject "Refund Request" and include your invoice number, billing date and reason for the request. Include evidence (screenshots of duplicate charges, error messages, etc.) if applicable. Expect a response within 5-7 business days.

Refunds for google play purchases

Google Play allows refunds within 48 hours of the first charge only. After that window closes, refunds are at Google's discretion and typically granted only for app malfunctions or unauthorised charges.

To request a refund:

1. Visit play.google.com on a web browser.
2. Navigate to your account and select "Payments and subscriptions."
3. Click "Manage subscriptions" and find Citation Machine.
4. Select "Report a problem" if available, or email Google Play Support with your order ID and reason.
5. Google typically responds within 3-5 business days.

Refunds for apple app store purchases

Apple offers a 15-minute refund window after purchase, followed by a discretionary 90-day window for subscription issues. Unlike Google, Apple is often more generous with refunds if you request them politely.

To request a refund:

1. Visit reportaproblem.apple.com using your Apple ID.
2. Find the Citation Machine charge and select "Report a Problem."
3. Choose "I would like a refund for this purchase" and explain your reason.
4. Apple responds within 1-2 business days (sometimes instantly).

Pro tip: If your first refund request is denied, appeal it. Apple's support team sometimes approves appeals if you emphasise that you did not use the service as expected or did not understand the auto-renewal terms. Stopee has seen success with appeal-based requests.

Common mistakes people make when cancelling citation machine

Cancelling a subscription feels straightforward, but small errors can leave you vulnerable to continued charges or disputes. We have seen thousands of consumers stumble on these exact mistakes.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most frequent error. Uninstalling the Citation Machine app from your phone does nothing to stop the recurring charge. The subscription continues to auto-renew even after you delete the app.

Always cancel the subscription itself through your app store account settings first. Then delete the app if you wish. Stopee encourages you to wait 48 hours after cancellation to verify no charge appears before removing the app.

Mistake 2: not saving your cancellation confirmation

You receive a cancellation confirmation email immediately after you cancel. Save this email, screenshot it, or forward it to yourself. If a charge appears on your credit card after cancellation, you will need this proof to dispute it with your bank or the payment processor.

File it in a dedicated folder on your computer or email. Stopee recommends labeling it "Citation Machine Cancellation Confirmation [Date]" so you find it quickly later.

Mistake 3: cancelling just before renewal but forgetting to verify

Cancelling on the day before your renewal date is cutting it close. System delays occasionally occur, and your cancellation might not process in time. Check your account 2-3 days after your expected renewal date to confirm you were not charged.

If an unexpected charge appears, contact support immediately with your cancellation confirmation number. Most payment processors allow you to reverse a charge within 30 days of the transaction.

Mistake 4: not checking all your payment methods

If you subscribed on both the web and the mobile app at different times, you might have two active subscriptions to Citation Machine. Cancel all of them. Log into both your web account and app store account settings to verify that you have zero active subscriptions.

Your cancellation checklist for citation machine

Use this checklist to ensure you cancel correctly and avoid future surprises.

Alternatives to citation machine you might consider

Before you cancel, explore whether a free or cheaper tool meets your needs. You might avoid cancellation altogether by switching strategies.

Free citation tools worth trying

Zotero, Mendeley and EasyBib offer free tiers with citation formatting in multiple styles. None of these require payment to generate basic citations. If you only need citation formatting without plagiarism detection or grammar checking, these free tools eliminate your need for Citation Machine Plus entirely.

Stopee recommends testing a free alternative for one week before you cancel. You might find it covers your actual needs better than the paid subscription you have been funding.

Bundled study tool subscriptions

If you use multiple Chegg services (Chegg Study, Chegg Tutors, etc.), a Chegg All Access pass might be more cost-effective than separate subscriptions. Review your Chegg account to see if bundling saves money.

Need help cancelling citation machine?

At Stopee (stopee.com), we specialise in helping UAE consumers cancel unwanted subscriptions, dispute incorrect charges and reclaim wasted spending. If Citation Machine refuses your cancellation request or continues charging after you cancel, Stopee is here to advocate on your behalf.

Stopee has helped thousands of consumers cancel subscriptions in UAE and worldwide. Whether you need step-by-step guidance, help drafting a dispute letter to your bank, or guidance on escalating to the UAE Consumer Protection Authority, Stopee provides free resources and expert support.

Visit Stopee.com today to explore more cancellation guides, connect with consumer advocates and join a community dedicated to protecting your digital wallet. Your subscription freedom starts here with Stopee.