Manage Citation Machine
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Citation Machine: The Right Way
How to cancel citation machine and avoid hidden renewal charges
What citation machine is and why you might want to cancel
Citation Machine is an online writing and citation tool operated by Chegg that helps students and writers format citations, check grammar, detect plagiarism, and receive expert feedback on essays. The service works through monthly auto-renewal subscriptions, which means you need to actively cancel to stop charges from hitting your account.
You might be considering cancellation for several legitimate reasons: you finished your assignment, found a cheaper alternative, realized you don't use the features, or simply want to manage your subscription expenses. Whatever your reason, Stopee is here to walk you through the exact steps to cancel Citation Machine without delays or surprise charges.
How citation machine billing works in canada
When you sign up for Citation Machine, your subscription automatically renews each month on the same date you enrolled. This means if you subscribed on the 15th, you'll be charged every 15th unless you cancel beforehand. The service doesn't offer a voluntary 14-day cooling-off period, so you must take action yourself to stop the charges.
Additionally, if you subscribed through the Apple App Store or Google Play Store, the renewal is managed by Apple or Google, not by Chegg directly. This affects where and how you cancel, which we'll cover in detail below.
Your consumer rights when cancelling citation machine in canada
Canadian consumer protection law gives you certain rights, though they vary by province. While Citation Machine's terms state subscriptions are non-refundable, statutory consumer protections may still apply in your situation.
What consumer laws protect you
Under federal and provincial consumer protection acts, you have the right to transparent billing and cancellation processes. If you can prove the charge was unauthorized, fraudulent, or that the service was misrepresented, you have grounds to dispute the charge with your credit card company or bank. Stopee recommends documenting everything: screenshots of your account, cancellation confirmation emails, and billing statements.
Most provinces in Canada provide some protection against misleading billing practices. If Citation Machine made it unreasonably difficult to cancel or didn't honour your cancellation request, you may file a complaint with your provincial consumer protection authority or the Competition Bureau.
When to escalate your complaint
If Citation Machine refuses to cancel your subscription or continues charging you after cancellation, escalate to your credit card issuer first. Dispute the charge as unauthorized or unsatisfactory service. Next, contact your provincial consumer protection agency. Stopee advises keeping all evidence: confirmation emails, screenshots of your account settings, and bank statements showing unwanted charges.
Cancellation methods for citation machine
You have three main ways to cancel Citation Machine depending on where you purchased your subscription.
Cancel through your citation machine account online
If you subscribed directly on the Citation Machine website, you can cancel through your account dashboard. Log in and look for account settings, billing options, or subscription management. Many services hide the cancel button intentionally, so check the FAQ or support page if you can't spot it immediately.
- Log in to your Citation Machine account at the website
- Navigate to Account Settings or Billing and Subscription options
- If these options don't appear in your profile menu, go to the Help or Support page
- Look for "Manage Subscription" or "Cancel Subscription"
- Select the option to cancel or stop auto-renewal
- Review any retention offers (discounts, pauses) - only accept if you genuinely want to stay
- Confirm cancellation and note the date
- Take a screenshot of the confirmation message for your records
Pro tip: If you cannot find a cancel button on the website after checking account settings and the support page, use the contact method below to email support directly. Do not assume the option doesn't exist; companies sometimes obscure it deliberately.
Cancel through apple app store or google play store
If you signed up using the Apple App Store or Google Play Store, you must cancel through that platform, not through Citation Machine directly. The app store controls your subscription and renewal, not Chegg.
- For Apple App Store: Open the App Store app on your iPhone or iPad
- Tap your profile icon in the top right corner
- Select Subscriptions
- Find Citation Machine in the active subscriptions list
- Tap it and select "Cancel Subscription"
- Confirm the cancellation
- For Google Play Store: Open the Google Play Store app on your Android device
- Tap the menu icon (three lines) at the top left
- Select Payments and subscriptions
- Tap Subscriptions
- Find Citation Machine and tap it
- Select "Cancel subscription" and confirm
- Take a screenshot showing the cancellation confirmation
- Verify that your subscription status changes to "Cancelled" within 24 hours
Warning: Deleting the Citation Machine app does not cancel your subscription. You must use the app store's subscription management menu, or you will continue to be charged.
Cancel by email if you can't find the online option
If the website lacks a visible cancel button or the app store method doesn't work, contact Chegg support by email. This creates a written record of your cancellation request, which protects you legally.
- Send an email to wtsupport@chegg.com with the subject line "Citation Machine Cancellation Request"
- Include these details in the email body:
- The email address associated with your Citation Machine account
- The date you first subscribed
- The last four digits of the payment card on file
- A clear statement: "I request immediate cancellation of my Citation Machine subscription effective today"
- Request a written confirmation of cancellation in the reply email
- Save the confirmation email and note the date you sent it
- Wait 3-5 business days for a response
- If you don't receive confirmation, follow up with a second email referencing your original request
Pro tip: Send this email from the same email address associated with your Citation Machine account. This makes it easier for support to verify your identity and locate your subscription quickly.
Citation machine pricing and subscription plans
Understanding what you're paying for helps you decide whether cancellation makes sense.
| Plan | Monthly cost | Billing cycle | Key features |
|---|---|---|---|
| Standard Monthly Subscription | $9.95 USD (approx. $13.50 CAD) | Monthly auto-renewal | Citation formatting, grammar check, plagiarism detection, expert feedback on up to 30 papers per month (max 3,000 words each), 3-day free trial |
At roughly $13.50 CAD per month, Citation Machine costs between $162 and $324 per year depending on the Canadian dollar exchange rate. If you use the service sporadically or have finished your coursework, that annual expense may not justify keeping the subscription active.
What happens immediately after you cancel
Knowing what to expect after cancellation prevents confusion and helps you catch billing errors.
Access and feature availability
When you cancel Citation Machine, your paid features remain available until the end of your current billing period. If you paid on the 15th of this month, you can use all premium features until the 15th of next month. After that date, your account reverts to free features only (if the service offers a free tier).
If you cancelled an app store subscription, the access timeline is the same: you keep features through the end of the paid month.
Checking your cancellation status
Log back into your Citation Machine account 24 hours after cancellation. Look for messaging that says "Cancelled" or "No active subscription." If you see this, cancellation was successful. If you still see "Active" or a renewal date, contact support again immediately.
Pro tip: Set a phone reminder for the day after your current billing period ends. Check your email and bank statement to confirm that no charge appeared. Stopee recommends this simple step because it catches cancellation failures before they become multiple unwanted charges.
Refunds and getting your money back
Citation Machine's published terms state that subscriptions are non-refundable. However, this doesn't mean refunds are impossible in every situation.
When citation machine will issue a refund
The service may issue a refund in these situations:
- You cancel within a few days of your subscription start date and the service qualifies as a distance contract under provincial law
- You have proof that charges were unauthorized or fraudulent
- The service failed to deliver promised features or was unavailable
- Your credit card company or bank forces a chargeback due to your dispute
Stopee advises that even though Citation Machine states "non-refundable," Canadian consumer protection laws may override that claim in specific situations.
How to request a refund
If you believe you qualify for a refund, email support at wtsupport@chegg.com with clear documentation. Explain why you believe a refund applies (for example, "Service was unavailable for 5 days" or "I cancelled within 3 days of purchase"). Include screenshots, dates, and bank statements showing the charge.
If Citation Machine denies your refund request, you have two escalation paths: dispute the charge with your credit card company, or file a complaint with your provincial consumer protection authority or the Competition Bureau.
Common mistakes when cancelling citation machine
Cancelling a subscription sounds simple, but many people make errors that delay the process or leave them vulnerable to continued charges.
Mistake 1: deleting the app instead of cancelling the subscription
Uninstalling Citation Machine from your phone or tablet does nothing to stop auto-renewal. The subscription lives in Apple's or Google's system, not on the app itself. You must cancel through the app store, not just delete the app icon.
Mistake 2: not taking screenshots of your cancellation confirmation
If a dispute arises, you need proof that you cancelled. A screenshot of your confirmation message or cancellation email is legally enforceable evidence. Without it, Citation Machine or your credit card company may assume you never tried to cancel.
Mistake 3: assuming the email confirmation email means you're done
A support email saying "cancellation processed" doesn't guarantee that the system actually stopped the auto-renewal. Check your account settings 24-48 hours later to confirm the cancellation went through. Then verify that no charge appears on your statement after the current billing period ends.
Mistake 4: waiting until after you're charged again to act
Cancel immediately when you decide you don't want the service. If you wait until the next billing date passes, you'll be charged and must then go through refund disputes. Stopping the charge before it happens is always simpler than fighting for a refund afterward.
Mistake 5: not keeping records of the billing date
Know when your subscription renews. If you subscribed on March 15, you'll be charged April 15 unless you cancel by April 14 (or earlier, depending on the company's policy). Stopee recommends writing down your renewal date and setting a calendar reminder one week before.
Your cancellation checklist for citation machine
Use this checklist to ensure you cancel correctly and avoid missed steps.
| Action | Status | Date completed |
|---|---|---|
| Identify where you subscribed (website, App Store, or Google Play) | ☐ | ___________ |
| Log in to your account and attempt online cancellation | ☐ | ___________ |
| If no online option, email wtsupport@chegg.com with cancellation request | ☐ | ___________ |
| Take a screenshot of the cancellation confirmation | ☐ | ___________ |
| Verify subscription status changed to "Cancelled" within 24 hours | ☐ | ___________ |
| Check bank statement after current billing period for unwanted charges | ☐ | ___________ |
How stopee helps you take control of your subscriptions
Cancelling Citation Machine is straightforward once you know the exact steps, but managing multiple subscriptions across platforms can become overwhelming. Stopee has helped thousands of consumers cancel unwanted services, dispute unauthorized charges, and recover refunds they thought were lost.
Whether you're cancelling Citation Machine, fighting a hidden charge, or comparing whether to keep or drop the service, Stopee gives you the confidence to act. We provide step-by-step guides, track your cancellation progress, and connect you with your rights under Canadian consumer protection law.
Visit Stopee.com today to explore tools for managing all your subscriptions in one place, and to access resources for other services you're trying to cancel.
Contact information for citation machine cancellation
If you need to escalate your cancellation or have questions Citation Machine's support team won't answer, use these contact methods.
Support email for citation machine
Send your cancellation request to: wtsupport@chegg.com
Include your account email, subscription start date, last four digits of your payment card, and a clear request for cancellation confirmation.
Escalation if citation machine doesn't respond
If you don't receive a response within 5 business days, file a complaint with your provincial consumer protection authority. In Canada, each province has a consumer protection office:
- Ontario: Ontario government consumer protection website
- British Columbia: Consumer Protection BC
- Alberta: Alberta Fair Trading Act
- Other provinces: Contact your provincial Ministry of Consumer Affairs
You can also file a complaint with the Competition Bureau of Canada if you believe Citation Machine engaged in deceptive marketing or unfair cancellation practices.
Disputing charges through your bank
If you've cancelled but continue to see charges, contact your credit card company or bank immediately. Request a chargeback for any post-cancellation billing errors. Keep copies of your cancellation confirmation and bank statements as evidence.
Stopping unwanted charges is your right as a Canadian consumer, and your financial institution has strong incentives to help you recover funds. Stopee recommends acting within 60 days of spotting a fraudulent charge, as most banks have time limits for disputes.