Manage Motion Array

How to cancel motion array and reclaim your creative budget

What motion array is and why creators subscribe

Motion Array is a subscription platform built for video editors, motion designers, and content creators who need instant access to templates, music, sound effects, plugins, and AI tools. You get unlimited downloads during your active subscription period, plus cloud storage and collaboration features. The service charges monthly or annually, and your membership renews automatically until you cancel. If you're here, you're likely reconsidering whether the ongoing cost aligns with your current creative work, and at Stopee, we respect that decision entirely.

Understanding your subscription model

Motion Array operates on a straightforward renewal cycle. When you subscribe, you authorize automatic billing on your chosen schedule-monthly or annual. Your access continues until the billing period ends, even after you cancel. The key difference: you stop paying future charges, but you keep your current access and any assets you've already downloaded. This structure matters when you're calculating the true cost of staying versus leaving.

Who typically cancels and why

Creators cancel Motion Array for several legitimate reasons: budget constraints, shifting to competing platforms with lower pricing, completing a specific project, or discovering that unlimited downloads don't match their actual workflow. None of these reasons require justification-your money, your choice. At Stopee, we've helped thousands of consumers navigate cancellation with clarity and confidence, and Motion Array is no exception.

Motion array's pricing structure and what you're paying

Before you decide to cancel, it's worth reviewing what Motion Array actually charges and comparing it against your usage patterns. All prices listed are in USD, with Canadian users typically paying converted amounts depending on their payment method and current exchange rates.

Important note: Motion Array does not publish official Canadian dollar pricing. Canadian subscribers pay USD converted by their payment processor (credit card company, PayPal, etc.) at prevailing exchange rates, which means your actual CAD cost fluctuates daily. Factor in this currency markup when evaluating whether to keep or cancel your subscription.

How to cancel motion array step by step

Your cancellation method depends on how you subscribed-directly through Motion Array's website, or through Apple App Store or Google Play. We'll walk you through each path so you cancel correctly the first time.

Cancelling a direct web subscription

If you signed up and pay Motion Array directly through their website, follow these steps to cancel your subscription.

1. Visit motionarray.com and sign in with your email and password.
   • If you've forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
2. Navigate to your account menu-typically located in the top right corner of the website.
   • Look for "My Account," "Profile," or a gear icon.
3. Select "Plan & Billing" or "Subscription" from your account options.
   • This section displays your current plan, renewal date, and billing history.
4. Click "Change Plan" or "Manage Subscription."
   • You may see options to upgrade, downgrade, or cancel.
5. Look for "Renewal settings" or "Cancellation options" and select the option to cancel your membership.
   • Motion Array typically asks you to confirm your cancellation and may offer a discount to stay-you can ignore this.
6. Complete the cancellation by clicking the final confirmation button.
   • You should receive a confirmation email within minutes. Save this email for your records.

Pro tip: Screenshot your confirmation email immediately. If a charge appears after you cancel, you'll have proof of your cancellation date and time.

Cancelling an apple app store subscription

If you subscribed to Motion Array through Apple's App Store on your iPhone, iPad, or Mac, you cannot cancel through Motion Array's website. You must cancel within Apple's subscription management system.

1. Open the Apple App Store on your device (iPhone, iPad, or Mac).
   • On iPhone or iPad, tap the profile icon in the top right corner.
   • On Mac, click your name at the top left of the App Store window.
2. Select "Subscriptions" from the menu.
   • This shows all active subscriptions linked to your Apple ID.
3. Find "Motion Array" in your subscriptions list and tap or click it.
4. Select "Cancel Subscription" or "Edit."
   • Apple will confirm your cancellation immediately.

Warning: If you attempt to cancel Motion Array through their website but subscribed via Apple App Store, your subscription will not cancel. Motion Array has no control over App Store subscriptions, so web cancellation won't work. Always cancel through the App Store itself.

Cancelling a google play subscription

If you subscribed through Google Play on an Android device, cancel through Google's subscription management system, not Motion Array's website.

1. Open the Google Play Store app on your Android device or visit play.google.com in a web browser.
   • On the Play Store app, tap your profile icon at the top right.
   • On the web, click your profile icon and select "Manage your Google Account."
2. Select "Subscriptions" (on the app) or navigate to "Subscriptions" in your account menu.
   • This displays all active subscriptions tied to your Google Account.
3. Find "Motion Array" and tap or click it.
4. Select "Cancel subscription."
   • Google will ask for a reason-you can skip this step.
5. Confirm the cancellation.
   • Your subscription ends at the next renewal date.

Cancelling by registered mail

If you prefer to cancel in writing or encounter difficulties cancelling online, you can send a registered letter to Motion Array's UK address. Since you're sending from Canada, use Canada Post's "Registered Mail-Return Receipt" service to obtain proof of delivery.

1. Prepare a letter that includes:
   • Your full name exactly as it appears on your Motion Array account
   • Your account email address
   • Your current subscription plan (e.g., "Individual Annual")
   • A clear statement: "I hereby cancel my Motion Array subscription effective immediately."
   • Today's date
   • Your signature
2. Address the letter to Motion Array's registered office in the UK (contact Motion Array support to confirm the current address if it's not listed on their website).
   • Keep a copy of your letter for your records.
3. Visit Canada Post and request "Registered Mail-Return Receipt."
   • This costs approximately $15-$20 CAD and provides proof that Motion Array received your letter.
   • You'll receive a tracked number to monitor delivery.
4. Mail your signed letter and retain your receipt and return receipt.
   • Processing time for registered mail from Canada to the UK is typically 7-10 business days.

Pro tip: Send your registered letter at least 5 business days before your next renewal date. This buffer ensures Motion Array processes your cancellation before they charge you again. Keep the return receipt indefinitely-it's your proof of cancellation if a dispute arises.

What happens after you cancel motion array

Cancellation doesn't end your access immediately; instead, your subscription remains active until your current billing period ends. Understanding this timeline prevents surprise charges and helps you plan your next steps.

Your access and asset rights after cancellation

When you cancel, you keep full access to Motion Array's platform and all downloads until your billing period ends. Any video templates, music files, sound effects, plugins, or AI voiceovers you've downloaded during your active subscription remain in your possession permanently. However, Motion Array's terms state that after your subscription expires, you cannot use those assets in new projects-they're available only under the license terms that applied while you were an active member. Any assets downloaded during your active membership remain yours to use in projects created during that time, but creating new content after cancellation and using those assets may violate your license.

Timeline for losing access

Your access ends on your subscription renewal date. For example, if you subscribed to a monthly plan renewing on the 15th of each month and you cancel today, you maintain full access through the 15th, then lose access to subscription-only features starting the 16th. Annual subscribers follow the same logic: access continues through your annual renewal date, then stops. Plan your major projects accordingly so you don't scramble to export or download assets after your access expires.

Motion array's refund policy and your rights in canada

Motion Array offers refunds only under narrow conditions, but Canadian consumer protection laws may extend your rights beyond the company's stated policy. Understanding both is essential before you proceed with cancellation.

Motion array's standard refund conditions

Motion Array refunds your subscription payment only if all of the following are true: you cancel within 14 calendar days of purchase or renewal, and you have not downloaded any assets, generated any products, used any tools, or exported any videos during that 14-day window. If you've used any Motion Array feature during those 14 days-even once-you forfeit your refund eligibility. Monthly and annual subscriptions are otherwise final and non-refundable. This is a strict policy with no exceptions at Motion Array's discretion.

Your consumer rights under canadian law

Canada's federal and provincial consumer protection laws may grant you rights that supersede Motion Array's refund policy. The Competition Act and provincial consumer protection statutes often include:

• A statutory cooling-off period (typically 7-14 days from purchase) during which you can cancel and request a refund without reason or penalty.
• Protection against unfair contract terms, including non-refundable subscription policies that contradict local law.
• Rights to cancel continuous payment authorizations (recurring billing) with reasonable notice.
• Refund entitlements if the service fails to deliver as advertised or is unavailable.

Motion Array's terms acknowledge this: "If Canadian law provides refund or cancellation entitlements that exceed our posted policy, we will honor those rights." If you believe you qualify for a refund under Canadian law-especially if you're within a statutory cooling-off period-contact Motion Array support directly and cite the relevant provincial consumer protection act (e.g., Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act). If Motion Array refuses, escalate your complaint to your province's consumer protection authority or contact Stopee for guidance on next steps.

Common mistakes when cancelling motion array

Cancellation seems straightforward until a charge appears unexpectedly or you realize you cancelled the wrong subscription. We've seen these mistakes countless times, and they're almost entirely preventable.

Mistake 1: cancelling the wrong subscription service

If you subscribe to multiple creative platforms (Adobe, Shutterstock, Envato, etc.), it's easy to lose track of which cancellation link belongs to which service. You intended to cancel Motion Array but accidentally cancelled your Adobe subscription instead. Always verify the service name at the top of the page before clicking "Cancel Subscription."

Mistake 2: cancelling through the wrong platform

You cancel Motion Array through their website, but you actually subscribed via Apple App Store. Your web cancellation has no effect because Motion Array's website has no control over App Store subscriptions. Days later, another charge appears. At Stopee, we strongly recommend confirming your subscription source before you cancel: open your bank or credit card statement and identify exactly where the charge originates. If the charge description says "Apple.com" or "Google Play," your subscription is managed through that platform, and you must cancel there-not on Motion Array's website.

Mistake 3: forgetting to save your cancellation confirmation

You cancel Motion Array, receive a brief confirmation message, and move on. Weeks later, you're charged again. You have no proof of cancellation, and Motion Array claims they have no record of your request. This dispute becomes your word against theirs. Always screenshot or save your cancellation confirmation email. Screenshot the cancellation page showing "Your subscription has been cancelled." If you cancel by registered mail, keep the return receipt forever. Proof of cancellation is your only leverage if a dispute arises.

Mistake 4: cancelling too close to your renewal date

You cancel Motion Array on the 14th of the month, but your subscription renews on the 15th. Motion Array processes your cancellation after the renewal charge has already posted. You're now billed for another month, and Motion Array tells you they cannot reverse the charge because you cancelled after the renewal cycle executed. To avoid this, cancel at least 5 business days before your renewal date. If you're unsure when your renewal date is, check your account's "Plan & Billing" section-it displays the exact date.

Checklist for a smooth motion array cancellation

Use this step-by-step checklist to ensure you've completed every necessary action and haven't missed anything.

• Confirm how you subscribed: direct website, Apple App Store, or Google Play.
• Log into your account and verify your current plan and renewal date.
• Download or export any assets you need from Motion Array before cancellation (optional but recommended).
• Initiate cancellation through the correct platform (Motion Array's website, App Store, or Google Play).
• Take a screenshot of the cancellation confirmation page.
• Save the cancellation confirmation email sent by Motion Array.
• Mark your calendar with the date your access expires (your renewal date).
• 5-7 days after cancellation, log back into your account and verify the cancellation is still reflected.
• Wait for your billing cycle to end and confirm no charge appears.
• File the cancellation confirmation and proof of payment in a safe location for your records.

Frequently asked scenarios and how to handle them

Even after cancellation, you may encounter questions about your account, access, or assets. Here's what to expect.

You're charged after cancellation

If Motion Array charges you after you've cancelled, contact their support team immediately with your cancellation confirmation email or screenshot. Most erroneous charges are refunded within 5-10 business days once Motion Array confirms you had cancelled. If Motion Array refuses to refund, file a chargeback through your credit card company or payment provider (Stripe, PayPal, etc.) using your cancellation confirmation as evidence. Stopee has guided thousands of consumers through chargeback disputes, and payment processors typically side with you if you show proof of cancellation.

You want to reactivate your subscription

If you cancel and later decide to return, simply log into Motion Array and reselect a plan. You'll be re-billed immediately. Your old projects and profile remain intact. There's no penalty or waiting period to restart your subscription.

You want a refund for unused portion of annual plan

If you paid for an annual plan and cancelled 3 months in, Motion Array typically does not prorate and refund the remaining 9 months. However, if you cancelled within 14 days of purchase without downloading any assets, you may qualify for a full refund under Motion Array's policy. If you're well past 14 days, Canadian consumer protection laws may still provide an entitlement depending on your province and circumstances-contact your provincial consumer authority to learn your rights, or reach out to Stopee for a preliminary review of your situation.

Your consumer rights and how to escalate if motion array refuses to help

If Motion Array declines your cancellation request, ignores your written cancellation notice, or refuses a refund you believe you're entitled to, you have escalation options.

Step 1: escalate within motion array

Reply to Motion Array's support team with a formal escalation request. Include your account email, subscription details, cancellation confirmation or letter, and a clear statement of what you're requesting (cancellation, refund, or both). Ask to speak with a manager or supervisor. Many issues resolve at this level.

Step 2: file a consumer complaint with your province

Each Canadian province has a consumer protection authority. File a formal complaint if Motion Array hasn't resolved your issue within 14 days:

• Alberta: Fair Trading Act / Alberta Consumer Protection Office
• British Columbia: Consumer Protection BC
• Ontario: Consumer Protection Ontario (ServiceOntario)
• Quebec: Office of the Protecteur du consommateur
• Other provinces: Search "[Your Province] consumer protection" or contact your provincial attorney general's office.

Provide your cancellation evidence, correspondence with Motion Array, and a summary of the issue. The authority may investigate and pressure Motion Array to comply with local law.

Step 3: dispute the charge with your payment provider

If Motion Array continues to bill you after cancellation, contact your credit card company, bank, or PayPal account and file a dispute. Provide your cancellation confirmation as evidence. Payment processors reverse unauthorized charges regularly and often rule in your favor if you demonstrate good faith cancellation.

Step 4: consider small claims court

For charges exceeding $500, you may pursue small claims court in your province. This is a last resort and requires documentation, but it's accessible to consumers without a lawyer. Stopee recommends this path only after exhausting the above options.

Why stopee exists and how we help you stay in control

Subscription cancellation should be simple, but companies often hide cancel buttons, process refunds slowly, or claim they never received your cancellation request. Stopee has helped thousands of consumers cancel Motion Array, negotiate refunds, and escalate disputes with payment providers. Our mission is to empower you with clear, accurate cancellation instructions so you regain control of your recurring charges. Whether you're cancelling today or simply gathering information, Stopee provides the consumer advocacy you deserve. Visit Stopee (stopee.com) to explore cancellation guides for hundreds of services, learn your consumer rights, and access templates for formal cancellation letters if you need them.

Key takeaways and final steps

Cancelling Motion Array is straightforward if you follow the correct process for your subscription source. Verify whether you subscribed via Motion Array's website, Apple App Store, or Google Play-then cancel through that same channel. Your access continues until your billing period ends, so plan your projects accordingly. If Motion Array charges you after cancellation or refuses a legitimate refund, escalate to your provincial consumer protection authority or file a payment dispute. Stopee is here to guide you through every step of the cancellation process and advocate for your consumer rights if problems arise.