Manage Big Motion Ai

How to cancel big motion ai and protect your rights in canada

Understanding big motion ai before you cancel

Big Motion Ai is a subscription-based video creation platform powered by artificial intelligence. The service lets you generate automated video content through an online dashboard, and you manage your billing and subscription directly from your account portal. Many users sign up expecting to create professional videos quickly, but discover the tool doesn't match their workflow, budget or content needs. If you're considering cancellation, Stopee is here to walk you through every step and ensure you understand your rights as a Canadian consumer.

What big motion ai offers

Big Motion Ai provides access to an online dashboard where you generate video content using AI automation. Your subscription includes billing controls and the ability to manage your plan directly from the platform. You can also subscribe through third-party app stores like Apple App Store or Google Play, which changes how you cancel and receive refunds. The service stores your generated content within your account for the duration of your subscription.

Common reasons to cancel

Users cancel Big Motion Ai for several practical reasons: the editing interface feels unintuitive, video quality doesn't meet professional standards, the AI output requires too much manual rework, pricing doesn't match the value delivered, or they've found a competing tool that fits better. Some subscribers realise they don't have the time or workflow to use the platform regularly. Others hit unexpected credit card charges or discover the service auto-renews at a higher tier. Whatever your reason, Stopee recognises that cancellation should be straightforward and without penalty.

Your consumer rights in canada

Canadian consumer protection laws give you statutory rights that Big Motion Ai's terms cannot override, regardless of what their website states.

Federal and provincial protections

Canada's Competition Act and provincial consumer protection laws-including Ontario's Consumer Protection Act and similar statutes in other provinces-grant you rights to cancel digital services within a reasonable timeframe. Most provinces recognise a 14-day cooling-off period for distance contracts (including online subscriptions). Big Motion Ai's published terms disclaim refunds, but that disclaimer does not legally override your provincial statutory rights.

If you live in Canada and signed up online, you typically have 14 days from purchase to cancel and request a refund, even if Big Motion Ai's terms say otherwise. The company must honour this right because it is mandated by law, not by their agreement. Additionally, if you cancel within your province's statutory period and the service has not yet been substantially delivered, you are entitled to a full refund of the subscription fee.

What big motion ai claims vs. what the law says

Big Motion Ai states on their terms that refunds are available only where "required by law" and only for verified technical issues within 30 days. However, this statement does not supersede your legal cancellation right. If you purchased the subscription online (via their website, Apple App Store or Google Play), you have a statutory cooling-off period. Stopee recommends that you document your cancellation request in writing-either by email or registered letter-so you have proof of your claim if a dispute arises.

For California and Connecticut residents, state law grants a three business day cancellation right for a full refund, regardless of Big Motion Ai's terms. If you are in either of these states, cancel within three business days of purchase and you are entitled to a full refund by law.

How to cancel big motion ai step-by-step

Cancellation method depends on where and how you signed up; follow the steps for your specific subscription source.

Cancel via the big motion ai website dashboard

If you subscribed directly on Big Motion Ai's website using your credit card, use the website dashboard to cancel.

1. Log in to your Big Motion Ai account using your email and password.
2. Navigate to the Billing or Billing Dashboard section (this is typically found in account settings or the main menu).
3. Look for the option labelled Manage Subscription or Cancel Subscription.
4. Select the subscription you wish to cancel (if you have multiple active subscriptions).
5. Click Cancel or End Subscription and confirm your choice on the next page.
6. Note the cancellation date displayed-this is when your access ends.

Pro tip: After you cancel through the dashboard, you will receive a confirmation email. Save this email as proof of your cancellation request. Your subscription remains active until the end of your current paid billing cycle; you will not be charged for the next cycle.

Cancel by email

If the website dashboard is not working or you prefer written documentation, email Big Motion Ai's support team.

1. Compose an email to help@bigmotion.ai with the subject line "Subscription Cancellation Request".
2. Include the following details in your email:
   • Your full name
   • Your account email address (the email you used to sign up)
   • Your subscription ID or plan name (if you have it-check your invoice email)
   • Your transaction or order ID (from your billing history or confirmation email)
   • A clear statement: "I request to cancel my subscription immediately and wish to stop all future charges."
3. Send the email from the same address you used to create your account.
4. Await a confirmation email from help@bigmotion.ai confirming your cancellation.

Warning: Keep a copy of your cancellation email and any replies. If Big Motion Ai continues to charge you after you cancel by email, you have written proof of your cancellation request, which strengthens your case if you need to escalate to your bank or provincial consumer authority.

Cancel an apple app store or google play subscription

If you signed up through Apple App Store or Google Play, Big Motion Ai cannot directly cancel your subscription for you; you must cancel through your Apple or Google account.

For Apple App Store (iOS / Mac):

1. Open the App Store app on your Apple device.
2. Tap your profile icon in the top right corner.
3. Select Subscriptions.
4. Find Big Motion Ai in your active subscriptions list.
5. Tap Cancel Subscription (or Edit and then select the cancel option).
6. Confirm your cancellation.

For Google Play (Android):

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find Big Motion Ai and tap it.
6. Select Cancel subscription and confirm.

Pro tip: Apple and Google control the refund timeline when you cancel through their platforms. Refunds are governed by their policies, not Big Motion Ai's. If you cancel within their refund window (typically 14-15 days for Apple and within the first 48 hours for Google), you may receive a refund; cancellations after that period typically result in no refund, only stopping future charges.

Cancel via formal registered letter

For a formal legal notice that creates a documented record, you may send a registered letter (with return receipt) to Big Motion Ai's registered business address.

1. Write a letter stating your name, account email, subscription ID and a clear cancellation request.
2. Include the phrase: "I hereby cancel my subscription to Big Motion Ai, effective immediately, and request no further charges be applied to my payment method."
3. Address the letter to:
   • Perfomante video ads UAB
     K. Kalinausko g. 24-401
     Vilnius, Lithuania
4. Send the letter by registered mail with return receipt (or equivalent recorded delivery service in Canada).
5. Keep the return receipt and a copy of your letter as proof of delivery and cancellation.

Pro tip: Formal registered letters create the strongest legal evidence of your cancellation request. If you ever need to dispute charges or file a complaint with your provincial consumer authority, this proof will support your case. Stopee recommends this method if you suspect Big Motion Ai may ignore email requests or if you need to escalate a refund dispute.

What happens immediately after you cancel

Understanding what changes when you cancel helps you avoid surprises and preserve any content you've created.

Access and billing changes

When you successfully cancel through the website dashboard or confirmed email, your subscription status changes to "Cancelled" in your account. You remain billed through the end of your current paid billing cycle; no charge will be applied to your payment method after that date. Your access to all subscription features-including the video creation dashboard, template library and rendering tools-continues until your subscription expires on the final day of your current billing cycle.

After your subscription expires, you lose access to subscriber-only features. Your generated videos and account data may be retained by Big Motion Ai according to their privacy policy, but you can no longer log in or create new content. Some services allow you to download your videos before expiry; verify whether Big Motion Ai offers this option in your account settings before cancellation completes.

Refund timing and next steps

If you are eligible for a refund under Canadian consumer law (a 14-day cooling-off period in most provinces), Big Motion Ai must process your refund within 14 days of receiving your cancellation request. Stopee recommends that you send your cancellation email or letter and then monitor your bank or credit card statement for the refund. If 14 days pass without a refund appearing, contact your bank to dispute the charge and inform your provincial consumer protection office.

For subscriptions cancelled via Apple App Store or Google Play, refunds are processed by Apple or Google, not Big Motion Ai, and may take 5 to 10 business days to appear on your bank statement.

Refund eligibility and how to request one

Refund rules vary depending on when you cancel, where you subscribed and your location in Canada.

When big motion ai will refund your subscription

Big Motion Ai's official policy states that refunds are provided only where "required by law" and for "verified technical issues" within 30 days. In practice, this means:

• Within 14 days of purchase (Canada-wide): You have a statutory cooling-off period under provincial consumer protection law. Big Motion Ai must refund your full subscription fee if you cancel within this window, regardless of their terms.
• Technical failures: If the service is unavailable, features are broken or you cannot access your account, Big Motion Ai may issue a partial or full refund depending on how long the issue lasted.
• After 14 days: No refund is available unless you have another legal claim (such as the service being deliberately misrepresented or your provincial law granting additional rights).

How to request a refund

1. Gather your transaction details: subscription date, amount charged, order ID and the reason for your refund request.
2. Email help@bigmotion.ai with the subject "Refund Request-[Your Account Email]".
3. In your email, state:
   • The date you subscribed
   • Today's date and how many days have elapsed since purchase (if within 14 days, state this explicitly)
   • The reason: "I am requesting a refund under Canadian consumer protection law (14-day cooling-off period)" or "The service experienced a technical failure: [describe the issue]".
   • Your requested resolution: full refund to original payment method
4. Send the email from your account email address and keep a copy for your records.
5. Allow Big Motion Ai 10-14 business days to respond and process the refund.

Warning: If Big Motion Ai refuses your refund request without justifying why your legal right does not apply, escalate the complaint to your provincial consumer protection office. In Ontario, contact the Ministry of Government and Consumer Services; in British Columbia, the Consumer Protection BC office; and in other provinces, your equivalent consumer authority. Stopee has helped thousands of consumers recover refunds by escalating to these authorities after the company initially refused.

Refunds for third-party platform purchases

If you subscribed via Apple App Store or Google Play, Big Motion Ai cannot issue refunds to you directly. Instead, you must request a refund from Apple or Google.

For Apple App Store: Open the App Store, go to your Purchase History, find the Big Motion Ai charge, select "Report a Problem" and choose your refund reason. Apple typically responds within 48 hours.

For Google Play: Visit your Google Play account, find the Big Motion Ai subscription charge, click "Report a problem" and explain why you want a refund. Google processes refunds within 5 to 10 business days.

Big motion ai pricing and plan options

Understanding the subscription plans helps you identify what you're paying for and whether you can downgrade instead of cancelling entirely.

Pro tip: Before cancelling, check whether you can downgrade to a lower-cost plan. Log into your billing dashboard and look for a "Change Plan" or "Downgrade" option. Downgrading is often faster than cancelling and reactivating later if you decide to use Big Motion Ai in the future. You may also be eligible for a pro-rata refund if you downgrade mid-cycle, depending on your province's consumer laws.

Common mistakes when cancelling big motion ai

Cancellation feels stressful because your money is at stake, and small oversights can cost you a refund or extend unwanted charges. Here are the mistakes Stopee sees most often.

Mistake 1: cancelling through the wrong channel

If you subscribed via Apple App Store or Google Play but tried to cancel through Big Motion Ai's website dashboard, your cancellation request goes nowhere. Big Motion Ai's system cannot cancel App Store or Google Play subscriptions; only Apple and Google can. This leaves your subscription active and charges you for another cycle.

How to avoid it: Identify where you signed up by checking your bank statement or email confirmation. The merchant name will be "Big Motion Ai," "Apple App Store" or "Google Play." Cancel through the correct channel only.

Mistake 2: not confirming the cancellation in writing

Some users assume that clicking "Cancel" on the website is enough. In reality, Big Motion Ai may not honour a cancellation unless you receive a confirmation email or screenshot. If no confirmation appears, the cancellation did not process.

How to avoid it: Always wait for a confirmation email from Big Motion Ai (help@bigmotion.ai). If you don't receive one within 24 hours, send a follow-up email or try cancelling again. If the website dashboard is unresponsive, use email instead (help@bigmotion.ai). Keep all confirmations for your records.

Mistake 3: cancelling after the refund window closes

If you wait more than 14 days after purchase to cancel, you lose your statutory refund right. Big Motion Ai will stop charging you going forward, but you won't recover what you've already paid.

How to avoid it: If you're unhappy with Big Motion Ai, cancel within 14 days. Mark the 14-day deadline in your calendar on the day you sign up. After day 14, focus on requesting a refund only if Big Motion Ai misrepresented the service or if you can prove a technical failure caused you harm.

Mistake 4: forgetting to cancel after a free trial

Big Motion Ai and many AI video tools offer free trials that automatically convert to paid subscriptions. If you don't cancel before the trial ends, your card is charged without warning.

How to avoid it: Set a phone reminder 3 days before your free trial expires. Log in and cancel immediately. Do not wait until the last day. If you've already been charged after a forgotten trial, contact Big Motion Ai within 14 days and request a refund-you are entitled to one under the cooling-off period, even if you used the service during the trial.

Avoiding future unwanted charges and protecting yourself

Once you cancel, take steps to prevent Big Motion Ai from charging you again.

Monitor your bank and credit card statements

Check your credit card or bank statement weekly for 6 weeks after cancellation. Big Motion Ai should not charge you after your cancellation takes effect, but errors happen. If an unexpected charge appears, dispute it immediately with your bank. Stopee recommends setting a phone reminder to review your statement every Friday until you're confident the cancellation is permanent.

Keep your cancellation proof safe

Preserve all emails, screenshots and confirmation messages related to your cancellation and any refund request. Store them in a dedicated folder on your computer or in cloud storage (Google Drive, OneDrive). If you need to escalate a dispute to your bank or provincial consumer authority, these files are your evidence.

Report unauthorised charges to your bank immediately

If Big Motion Ai charges your card 30 or more days after cancellation, contact your bank's fraud or dispute department right away. You can file a chargeback, which forces Big Motion Ai to refund the charge and explain why it was legitimate. Most banks side with the cardholder when the merchant cannot provide proof of authorisation after a confirmed cancellation request.

When to escalate your complaint to a consumer authority

If Big Motion Ai ignores your cancellation or refund request, escalate your complaint to your provincial consumer protection office.

Which authority to contact

Pro tip: Before filing a formal complaint, send Big Motion Ai a final written notice via email or registered letter stating: "You have 10 business days to process my refund request or I will file a complaint with [provincial authority]. Failure to respond will be reported." Often, this creates urgency and the company responds. If they don't, file your complaint. The process is free and helps protect other consumers.

Cancellation checklist before you submit

Use this checklist to ensure your cancellation request is complete and your refund claim is strong.

• I have identified where I subscribed (Big Motion Ai website, Apple App Store or Google Play).
• I have gathered my subscription ID, order ID and purchase date.
• I have logged into my account and verified my account email address.
• I have determined today's date and confirmed whether I am within the 14-day refund window.
• I have drafted my cancellation email or letter with my name, email, subscription ID and a clear cancellation request.
• I have prepared a copy of my cancellation message to save for my records.
• If eligible for a refund, I have stated this clearly: "I request a full refund under the 14-day statutory cooling-off period."
• I am ready to send the cancellation via the appropriate method (website, email or registered letter).
• I will set a reminder to confirm the cancellation and check my bank statement in 2 weeks.

Big motion ai cancellation address and contact details

Use this information for formal notices, escalations and disputes.

Email support: help@bigmotion.ai
Mailing address (for registered letters):
Perfomante video ads UAB
K. Kalinausko g. 24-401
Vilnius, Lithuania
Registered business name: Perfomante video ads UAB (UAB = Uždaroji akcinė bendrovė, a Lithuanian private company)

When sending a registered letter to Lithuania, allow 2 to 4 weeks for delivery. Send your letter via Canada Post with tracking and return receipt confirmation.

Final thoughts on cancelling big motion ai

Cancelling a subscription you no longer want should never feel like fighting an impossible system. Big Motion Ai's cancellation process is straightforward if you use the right channel and document your request. More importantly, Canadian law protects you: you have a 14-day right to cancel and request a full refund, and Big Motion Ai cannot remove that right with their terms and conditions.

Stopee encourages you to cancel confidently. Send your cancellation email today, save the confirmation, monitor your bank statement and escalate to your provincial authority if the company refuses to honour your refund. Stopee has helped thousands of consumers cancel subscriptions, recover refunds and hold companies accountable. Use the steps above, follow the checklist and know that your consumer rights are on your side. If Big Motion Ai doesn't cooperate, your provincial consumer protection office will.