Manage Motion Array

How to cancel motion array in new zealand: your complete refund and step-by-step guide

What motion array is and who should use it

Motion Array is an online subscription platform built for video creators, offering stock footage, templates, music, plugins and collaboration tools all in one place. Whether you're a freelance editor, small studio or in-house video team, the service promises to speed up your production workflow with downloadable assets and cloud-based tools.

The platform caters to individuals and teams, with plans ranging from solo subscriptions to team accounts with centralised billing and seat management. However, if you've signed up and realised Motion Array isn't the right fit for your workflow or budget, you deserve a straightforward path to cancel without friction.

Who motion array serves

Freelance video editors, small production studios and in-house creative teams make up the core user base. Users typically value the broad asset library and collaboration features, but not every creator finds the platform delivers the value promised.

When cancellation makes sense

You might cancel if the subscription cost doesn't match your actual usage, if you've found cheaper alternatives, or if the asset library doesn't meet your creative needs. Whatever your reason, Stopee is here to guide you through the cancellation process with clarity and confidence.

Motion array pricing and plans in new zealand

Understanding what you're paying for helps you decide whether cancellation is the right choice, or whether a plan downgrade might better suit your needs.

Current pricing table

Annual billing offers genuine savings compared to paying month-to-month, but it also locks you in longer. If you're uncertain about commitment, starting with a monthly plan gives you flexibility to cancel faster if the service doesn't meet your expectations.

Why you might cancel motion array

Before jumping into the cancellation steps, it helps to understand the most common reasons creators decide to leave, so you can confidently know whether cancellation or a plan change is right for you.

Common reasons for cancellation

Cost is the leading reason. At NZ$69.80 monthly (or NZ$598 annually), Motion Array represents a significant monthly spend for freelancers and small teams on tight budgets. If you're not using the assets regularly or you've found cheaper alternatives, the subscription quickly feels like waste.

Limited asset variety for your niche is another. If you create videos in a specialised field-say, architectural visualisation or niche product marketing-Motion Array's general-purpose stock library may not deliver the specific templates or footage you need.

Underused features round out the list. Team collaboration tools sit idle if you work solo; AI voiceover credits go unused if you prefer human talent; cloud storage feels redundant if you have your own backup system. Paying for features you don't use is the definition of subscription waste, and Stopee understands that frustration.

When to pause instead of cancel

Motion Array does not currently offer a formal "pause" feature, so cancellation is the only way to stop billing. However, if you think you might return in 3 to 6 months, cancelling and re-subscribing may be cheaper than keeping an inactive subscription running.

How to cancel motion array on the web

The self-service web cancellation route is the fastest and most direct path to stopping your subscription. Follow these steps exactly, and your billing will end immediately.

Step-by-step web cancellation

1. Sign in to your Motion Array account at motionarray.com using your email and password.
   • If you've forgotten your password, use the "Forgot password?" link and reset it before proceeding.
2. Click your profile icon or account menu in the top right corner.
   • This is typically your initials or a circular avatar icon.
3. Select Plan & Billing or My Account from the dropdown menu.
   • The exact label varies slightly depending on your account type, but it will always relate to billing or account settings.
4. Locate and click Change Plan.
   • You may also see this labelled as Manage Plan or Subscription Settings.
5. Select Renewal settings and then choose Continue to cancel.
   • You may encounter a retention screen offering discounts or plan downgrades. You can ignore these unless one genuinely interests you.
   • Warning: Do not click away from this page or refresh your browser, as it may interrupt the cancellation flow.
6. Confirm your cancellation when prompted.
   • Motion Array will ask you to confirm that you understand your access ends at the end of your current billing cycle.
   • Read the confirmation carefully to confirm the exact date your access will expire.
7. You will receive a confirmation email at the address linked to your account.
   • Pro tip: Save this email as proof of cancellation. If you are charged again, this email is your evidence that you cancelled on time.

Once you've confirmed cancellation, your future recurring charges stop immediately. You keep full access to all Motion Array features until your current paid term expires, so you can continue using the platform without interruption.

How to cancel motion array on mobile

If you prefer to cancel on your phone or tablet, Motion Array's mobile app includes the same cancellation flow as the web version, though the navigation is slightly different.

Cancellation on iPhone or android

1. Open the Motion Array app and log in with your credentials.
   • If you're already logged in, skip to the next step.
2. Tap your profile icon or avatar at the bottom or top of the screen (depending on app version).
   • This usually shows your initials or a user icon.
3. Tap Plan & Billing.
   • You may need to scroll down to see this option in your profile menu.
4. Tap the three-dot menu icon (vertical or horizontal dots) next to your current plan.
   • This menu icon is your gateway to plan management options.
5. Select Change Plan and then Renewal settings.
   • Follow the same prompts as the web version.
6. Tap Continue to cancel and confirm.
   • Ensure your internet connection is stable during this step to avoid interruptions.

Warning: Motion Array uses its own billing system, not Apple App Store or Google Play billing, so you cannot cancel through your device's app store settings. You must cancel directly within the Motion Array app or website.

Cancelling a motion array team plan

If you're the account owner or admin on a team subscription, team plan cancellations require direct contact with Motion Array support rather than a self-service flow.

How to cancel team subscriptions

1. Visit the Motion Array Help Center at help.motionarray.com.
   • You can also access the Help Center by clicking the help icon in your account settings.
2. Use the search bar to find the contact or support form.
   • Look for "cancel team plan" or "contact support" to locate the right form quickly.
3. Submit a support ticket with the subject "Cancel team plan".
   • Include your team account name, the number of seats, and your requested cancellation date.
   • Be clear about whether you want to downgrade to an individual plan or cancel entirely.
4. Wait for a response from the Motion Array support team (usually within 24-48 hours).
   • The support team will confirm the cancellation and outline any billing adjustments or refunds due.

Pro tip: If your team plan is on an annual billing cycle, mention in your ticket that you've paid upfront and ask about prorated refunds for unused time. Stopee recommends being explicit about refund expectations to avoid surprises.

What happens after you cancel motion array

Cancelling is just the start; understanding what comes next helps you avoid confusion and ensures you've made the right decision.

Your access and billing after cancellation

After you confirm cancellation, your subscription no longer renews. You will not be charged at the next billing date. However, your access to Motion Array continues until the end of the billing period you've already paid for-whether that's the end of this month or this year if you're on annual billing.

This grace period is valuable. You can export any projects, download assets you may need later, or back up any work in progress before your access closes permanently.

Your account and data

Motion Array typically retains your account and purchase history indefinitely, even after cancellation. Exported assets and downloads you made during your subscription remain yours to use according to the licence terms you agreed to when you downloaded them.

Downloaded footage, templates and plugins stay on your computer; Motion Array's cloud storage access ends when your billing term expires. If you store project files in Motion Array's cloud, download or migrate them before your final access date.

Reactivating your account later

If you cancel and later change your mind, you can resubscribe to Motion Array at any time. Your account may still exist with your profile and purchase history intact, though this is not guaranteed. New subscriptions start a fresh billing cycle at the standard rate.

Your refund options and motion array's 14-day policy

New Zealand consumer rights and Motion Array's standard refund policy both matter when you're evaluating whether cancellation includes a refund in your situation.

Motion array's standard refund terms

Motion Array permits refunds only if you meet strict conditions:

• You request the refund within 14 calendar days of purchase or renewal.
• You have not downloaded, generated or exported any Motion Array products, plugins, templates or videos during that 14-day window.
• You have not used the software or any of its tools in a way that generates output.
• Your subscription must be a paid account; free tier users are not eligible.

In plain terms, a refund is only possible if you sign up, pay, and then cancel without using anything. The moment you download even a single asset or export a project, your refund eligibility disappears.

Your rights under new zealand consumer law

The New Zealand Consumer Guarantees Act may grant you stronger protections than Motion Array's policy. If Motion Array's service fails to match the description provided, or if it's unfit for purpose, you may have the right to a refund or credit even outside the 14-day window.

Example: If you paid for Motion Array because the website promised certain stock footage categories or plugin integrations, but those features are unavailable in your region or were misrepresented, the Consumer Guarantees Act could be your lever.

To invoke these rights, contact Motion Array support via their Help Center, reference the Consumer Guarantees Act 1993, and clearly explain how the service failed to match the advertised features or performance. Stopee advises being specific and factual; vague complaints are harder to escalate.

Escalation if motion array refuses your refund

If Motion Array denies your refund request and you believe you have legitimate grounds under the Consumer Guarantees Act, you can escalate to the Commerce Commission. The Commission is New Zealand's consumer protection authority and can investigate unfair contract terms or misleading claims.

Before escalating, document everything: your account creation date, the specific features you relied on when purchasing, any screenshots showing promises Motion Array made, and all support correspondence about your refund request. This evidence strengthens your case significantly.

Common cancellation mistakes to avoid

Cancellation friction is real, and small oversights can leave you paying longer than intended. Here's how to sidestep the traps.

Mistakes that keep you subscribed

Clicking away during the cancellation flow is the number one culprit. If your browser refreshes or you accidentally tap the back button while cancelling, the process halts and your subscription remains active. Always stay on the cancellation page until you see a final confirmation screen.

Confusing cancellation with plan downgrade is mistake number two. Some creators think downgrading to a lower tier is the same as cancelling. It isn't. Downgrading keeps you subscribed at a lower price; only outright cancellation ends billing. If you want to stop paying entirely, skip the downgrade offers and choose cancel.

Forgetting to download critical assets before your access expires ranks highly too. You have until the end of your paid billing cycle to grab anything you might need. After that date, you lose access permanently. Set a calendar reminder one week before your access expires so you don't rush.

Ignoring the cancellation confirmation email is another easy miss. Motion Array sends confirmation to your registered email address. If you don't see it within an hour of cancelling, check your spam folder. This email is your proof of cancellation and invaluable if a charge reappears on your account.

Pro tip: Stopee recommends taking a screenshot of the final cancellation confirmation screen as well. Combined with the confirmation email, this creates an airtight record that you cancelled on time.

Cancellation checklist for motion array

Use this checklist to confirm you've completed every step and avoid regrets after cancellation.

Comparing motion array to cancelling for similar services

If you're cancelling Motion Array because you found a better fit elsewhere, this comparison helps you understand what you're gaining and losing.

Motion array vs other video asset platforms

If cost is your primary driver, a cheaper competitor might make sense. If you value plugins and integrations, Motion Array's extensive suite is genuinely competitive. If collaboration is central to your work, compare team features closely. Stopee's role is to help you cancel without friction; choosing the right alternative is your call based on your specific workflow.

Cancellation contact details and support

If web or app cancellation fails, or if you have questions about refunds or team plan cancellations, reach out directly to Motion Array support.

How to contact motion array

Motion Array does not appear to have a dedicated physical cancellation address in New Zealand. For all cancellation-related inquiries, use the following channels:

• Help Center: Visit help.motionarray.com and use the search bar or contact form to submit a support ticket.
• In-app support: Within the Motion Array app or website, click the help icon and browse available articles or submit a ticket.
• Support response time: Expect a reply within 24-48 business hours. Team plan cancellations typically take longer due to billing complexity.

When contacting support about cancellation, include your account email, the specific issue (e.g., "I cannot cancel via the website" or "I'm requesting a refund under the Consumer Guarantees Act"), and any relevant screenshots or confirmation codes. Clear, detailed messages get faster responses.

Summary and next steps

Cancelling Motion Array is straightforward if you follow the steps in order and avoid the common pitfalls we've outlined. Whether you're cancelling because of cost, limited usefulness, or because you've found a better alternative, you now have a clear roadmap to stop your subscription without friction.

If your cancellation involves a refund claim, especially under the Consumer Guarantees Act, document everything and escalate to the Commerce Commission if Motion Array refuses unreasonably. Your rights matter, and you're entitled to fair treatment.

Stopee has helped thousands of consumers cancel subscriptions like Motion Array, navigate refund policies, and understand their consumer rights in New Zealand. Whether this is your first time cancelling or you're a seasoned subscription auditor, Stopee's guides and tools are designed to give you clarity, confidence and control. Visit Stopee today to explore more cancellation guides, learn about your consumer rights, and take charge of your subscriptions.