Manage Motion Array

How to cancel motion array in nigeria and reclaim your subscription fee

What motion array offers and why you might want to cancel

Motion Array is a subscription marketplace that gives video creators access to templates, stock footage, royalty-free music, and editing plugins. You access it through the web or mobile app, and you pay a recurring monthly or annual fee to unlock the full library.

If you've signed up and realised it's not the right fit for your workflow, or you simply want to pause your subscription, you need a clear path to cancel. At Stopee, we help Nigerian consumers navigate cancellations cleanly and recover refunds where the law entitles you to them.

Common reasons to cancel motion array

You might cancel because you've finished a project, found a cheaper alternative, or discovered the library doesn't match your creative needs. Some subscribers cancel because they didn't realise automatic renewal was enabled, or they accidentally upgraded to a higher tier. Whatever your reason, Stopee is here to walk you through the process without friction.

What you need before you start

Gather your Motion Array login details and have your payment method information ready. If you subscribed through the Apple App Store or Google Play, you'll need access to that account too. Having your original purchase receipt or email confirmation will also strengthen any refund request you decide to make.

Your cancellation rights under nigerian consumer law

Nigeria's Federal Competition and Consumer Protection Act (2018) protects your right to fair treatment when you buy digital services. This includes the right to clear information about cancellation terms and the right to reject goods or services that don't match their description.

The 14-day cooling-off period

Motion Array's own terms promise a full refund if you cancel within 14 calendar days of purchase or renewal, provided you haven't downloaded or used any assets. This aligns with consumer protection standards. However, Nigerian law may grant you additional rights depending on how the service was marketed to you.

If Motion Array failed to disclose automatic renewal terms clearly before you paid, or if the service was misrepresented, you have grounds to demand a refund outside the 14-day window. Document everything you see on screen during signup-screenshots are your evidence.

Escalation with the federal competition and consumer protection commission (FCCPC)

If Motion Array refuses your refund or ignores your cancellation request, the FCCPC is your enforcement body. You can file a complaint with them, and they have the power to investigate and sanction the company. Keep records of all communication with Motion Array support, including dates, times, and responses received.

How to cancel motion array on the web

Cancelling directly through your Motion Array account is the fastest and clearest method. This route disables automatic renewal and preserves your account access until your billing cycle ends.

1. Log into your Motion Array account at motionarray.com using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link on the login screen.
2. Click on your profile icon or avatar in the top-right corner.
   • Look for the three horizontal lines (hamburger menu) if you're on a narrower screen.
3. Select "My Account" from the dropdown menu.
   • This takes you to your account dashboard.
4. Navigate to "Plan & Billing" or "Subscription" section.
   • You'll see your current plan, billing date, and renewal amount here.
5. Click "Change Plan" or "Manage Subscription".
   • This opens your renewal settings.
6. Select "Cancel" or "Do not renew" to stop automatic billing.
   • Motion Array will ask for your reason-answer honestly so they understand customer needs.
   • You'll receive a confirmation email within a few minutes.
7. Save or screenshot your cancellation confirmation for your records.
   • This proves you cancelled and protects you if you're charged again by mistake.

Pro tip: Perform this cancellation at least 3 days before your renewal date to avoid any processing delays. Motion Array's system updates aren't instant, so early action is your safety net.

How to cancel motion array on mobile or in-app

If you prefer to manage your subscription from your phone, the in-app process mirrors the web version closely. You can cancel through the Motion Array mobile app or by visiting the mobile website in your browser.

1. Open the Motion Array app on your iOS or Android device, or visit motionarray.com on your mobile browser and log in.
   • Make sure you're on the latest app version for a smooth experience.
2. Tap the three-dot menu icon (more options) in the top-right or bottom navigation.
   • On some older versions, this may appear as a gear icon or "Settings".
3. Tap "Account" or "My Account".
   • This takes you to your profile page.
4. Scroll down and select "Plan & Billing" or "Subscription".
   • Your current plan details will display here.
5. Tap "Manage Plan" or "Cancel Subscription".
   • Review the cancellation notice that appears.
6. Confirm "Do not renew" or "Cancel now".
   • Enter your password if prompted for security.
   • You'll see a final confirmation screen with your cancellation date.
7. Take a screenshot of the confirmation page.
   • Mobile confirmations can disappear after you leave the screen, so capture proof immediately.

Warning: Some mobile devices cache old payment information. If the app shows an outdated plan or renewal date, log out completely, clear the app cache, and log back in before cancelling.

How to cancel if you subscribed via apple app store or google play

If you signed up for Motion Array through the Apple App Store or Google Play Store, you must cancel your subscription through that platform, not through Motion Array's website. Cancelling only on Motion Array's site will not stop App Store or Play Store charges.

Cancel via apple app store (iOS)

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap the profile icon in the top-right corner.
2. Select "Subscriptions" from the menu.
   • You'll see a list of all active subscriptions.
3. Find "Motion Array" in the list and tap it.
   • Review your subscription level and renewal date.
4. Tap "Cancel Subscription" or "Edit".
   • If you see "Edit", tap it, then select "Cancel Subscription".
5. Choose your cancellation reason from the options provided.
   • Your feedback helps Apple understand service quality issues.
6. Confirm the cancellation.
   • You'll see a "Cancellation Confirmed" message on screen and via email.

Cancel via google play store (Android)

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Select "Payments and subscriptions".
   • This opens your subscription management hub.
3. Tap "Subscriptions".
   • You'll see all active and paused subscriptions.
4. Find "Motion Array" and tap it.
   • Review your plan details and next billing date.
5. Tap "Cancel subscription".
   • Google may offer a discount or pause option before cancellation-skip these if you want to cancel fully.
6. Follow the onscreen prompts and confirm your cancellation.
   • You'll receive a confirmation email from Google Play within minutes.

Pro tip: After cancelling through the App Store or Play Store, log into Motion Array's website to confirm your subscription status. Stopee recommends always double-checking across both platforms to ensure no charges slip through.

What happens after you cancel motion array

Cancelling can feel like stepping into the unknown. Here's exactly what to expect so you're never caught off guard.

Your access and billing timeline

When you cancel, Motion Array stops automatic renewal immediately. You keep full access to your account, all templates, music, and plugins until the end of your current paid billing period. On the day your paid period expires, your access downgrade to a free account (if Motion Array offers one) or access stops entirely-depending on their policy.

You will not be charged on your next renewal date. If you see a charge after cancellation, it's either a system error or a charge from a previous billing cycle that was delayed. Contact Motion Array support immediately with your cancellation confirmation screenshot.

Your account and downloaded files

Your Motion Array account remains live with all your profile settings, project history, and download records intact. Any files you've already downloaded to your computer or mobile device stay yours-they're not tied to your subscription status. Motion Array's servers don't automatically delete your data after cancellation unless you request it.

If you want your account data completely removed, email Motion Array support and request account deletion. They may ask for verification before processing this request. Keep a record of this correspondence for compliance tracking.

Refund eligibility and how to claim your money back

Your refund depends entirely on two factors: timing and whether you used the assets. Understanding these rules now will determine whether you recover your payment.

When motion array will refund you

Motion Array's terms allow a full refund if you cancel within 14 calendar days of your purchase or renewal date and you have not downloaded, used, or exported any assets during that period. This applies to both monthly and annual subscriptions.

Count 14 days from the transaction date on your receipt or email confirmation-not from when you created your account. If you purchased on the 5th of the month, your 14-day window closes at the end of the 19th.

When motion array will refuse a refund

If you've downloaded even one template, music track, or plugin during the 14-day period, Motion Array typically denies your refund. The logic is that you've used and benefited from the asset, so the purchase is final. Exporting or sharing a file also counts as "use", even if you only tested it.

After 14 days, refunds are not available through Motion Array's standard policy. The company will point you to their terms and close the conversation.

Nigerian consumer law may override motion array's refund policy

Here's where Nigerian law becomes your ally. The Federal Competition and Consumer Protection Act requires that digital services be fit for purpose and clearly described before purchase. If Motion Array misled you about features, didn't disclose auto-renewal until after you paid, or the service didn't work as advertised, you may have a refund claim that overrides the 14-day rule.

To invoke this right, send an email to Motion Array support referencing the specific issue-for example, "The service was not fit for purpose because it lacks templates suitable for my industry" or "Auto-renewal was not disclosed at checkout as required by Nigerian consumer law." Request a refund and keep copies of all communication. If Motion Array refuses, escalate to the FCCPC with your evidence, and Stopee strongly recommends documenting every step.

How to request a refund from motion array

1. Log into your Motion Array account and check your order history.
   • Click "Billing" or "Invoices" to view your transactions with exact purchase dates.
2. Calculate whether you fall within the 14-day window.
   • Count 14 days from the transaction date-not from signup.
3. Review whether you downloaded or used any assets.
   • Check your download history in your account dashboard.
   • If you're unsure, assume you did download something unless you're certain you didn't.
4. If you qualify, email Motion Array support at support@motionarray.com with your request.
   • Include your account email, purchase date, and the reason for the refund request.
   • Keep the email brief and factual.
5. Wait for a response within 5-7 business days.
   • Motion Array's support team typically replies within this timeframe from Nigeria.
6. If they deny your refund unfairly, reply citing Nigeria's Federal Competition and Consumer Protection Act and request a supervisor review.
   • Reference the specific consumer protection ground that applies to your situation.
7. If Motion Array still refuses, file a complaint with the FCCPC and provide all correspondence as evidence.
   • The FCCPC can investigate and compel a refund if it determines Motion Array violated your rights.

Warning: Some Nigerian-based payment providers (like Flutterwave or Paystack, if Motion Array uses them) may reverse charges faster than Motion Array processes refunds. If you've waited 10 days with no response, contact your bank and consider a chargeback claim-but exhaust direct support first, as a chargeback can damage the merchant relationship and your account.

Motion array pricing tiers and which to downgrade to

Understanding Motion Array's plans helps you decide whether to cancel outright or downgrade to a cheaper tier. Before you cancel, check if a lower plan fits your budget.

Pro tip: If your main issue is cost, downgrade to the Starter plan instead of cancelling entirely. You'll retain your account and assets while cutting your spending by 50% or more. To downgrade, follow the same "Plan & Billing" steps as cancellation, but select a lower plan instead of "Cancel".

Common mistakes when cancelling motion array

Cancelling feels straightforward until you hit a snag. These mistakes catch Nigerian users repeatedly-and Stopee wants you to avoid them.

Mistake 1: cancelling through the website but forgetting the app store

If you subscribed through Apple App Store or Google Play, cancelling only on Motion Array's website does nothing. Your app store subscription remains active, and you'll be charged on your next renewal. Always check where you subscribed, then cancel in that exact location.

Mistake 2: downloading an asset "just to test it" within 14 days

Even a single download or export forfeits your refund right under Motion Array's terms. If refunds are your goal, resist the temptation to use the service during the 14-day window. Export nothing, download nothing, use nothing. Look but don't touch.

Mistake 3: not keeping your cancellation confirmation

Motion Array emails a confirmation when you cancel, but emails get lost or buried. Screenshot your on-screen confirmation immediately after cancellation. If you're ever wrongly charged, this screenshot proves you cancelled and protects your dispute claim with your bank or the FCCPC.

Mistake 4: cancelling at the wrong time relative to your renewal date

If you cancel on the 28th of the month but your renewal is on the 1st, you may still be charged for the next month depending on processing delays. Cancel at least 3-5 days before your renewal date to ensure the system updates in time. Check your renewal date first-it's listed in "Plan & Billing".

Mistake 5: assuming auto-renewal was cancelled because you downgraded

Downgrading to a lower plan does not cancel your subscription-it just changes your plan. You'll still be charged every month. If you want no charges at all, you must select "Cancel" or "Do not renew", not downgrade.

A step-by-step checklist for a clean cancellation

Use this checklist to confirm you've covered every angle. Tick each box as you go.

• Log into Motion Array (web and mobile app) and confirm your current subscription status.
• Check your renewal date-it's in "Plan & Billing" or "Subscription".
• Confirm where you subscribed (web, Apple App Store, or Google Play).
• Note today's date and count whether you're within 14 days of purchase or renewal.
• Review your download history to check whether you've used any assets.
• Cancel through the platform where you subscribed (web = web cancellation; app store = app store cancellation).
• Screenshot your on-screen confirmation immediately.
• Wait 24 hours and log back in to confirm "Subscription cancelled" or "Do not renew" displays on your account.
• Check your email for a cancellation confirmation from Motion Array or your app store.
• If you qualify for a refund, send your refund request within 14 days with proof of purchase.
• Save all support emails and replies from Motion Array in a folder.
• Set a phone reminder 1 day before your current billing period ends to confirm you're not charged.
• If you're charged after cancellation, contact Motion Array support and your bank's dispute team immediately.

How stopee helps you cancel subscriptions in nigeria

Cancelling a subscription should never be a battle, yet many companies make it deliberately hard. At Stopee, we've spent years helping Nigerian consumers navigate service cancellations, refund claims, and disputes with companies that ignore their rights.

Stopee provides step-by-step guides like this one so you know exactly what to do before you start. We also highlight your legal protections under Nigerian law-because your rights exist whether Motion Array acknowledges them or not. If you get stuck, Stopee has helped thousands of consumers in Nigeria escalate disputes to regulatory bodies like the FCCPC and recover money that companies tried to keep.

Visit Stopee (stopee.com) for more guides on cancelling other subscriptions, claiming refunds, and protecting yourself from auto-renewal traps. Stopee is your consumer advocate, always in your corner.

Contact motion array to cancel or appeal a refund decision

If you need to reach Motion Array directly, use these contact methods. Motion Array does not publish a dedicated Nigerian support line, but email and web support are available to users everywhere.

Email support

Send cancellation and refund requests to support@motionarray.com. Include your account email, purchase date, and order number. Expect a reply within 5-7 business days. Stopee recommends keeping all support emails for your records-they're evidence if you need to escalate to the FCCPC.

Online support form

Visit Motion Array's Help Center at help.motionarray.com and select "Contact Support" to submit a ticket. Describe your cancellation or refund request clearly and include screenshots of your subscription details. Ticket-based requests often receive replies faster than email.

Written correspondence

If you need to lodge a formal complaint, Motion Array's corporate office address can typically be found on their Terms of Service page or company information. Nigerian consumer law permits complaints via registered mail. Always send formal correspondence via trackable post or email to create a written record.

By following this guide and staying organised, you'll cancel Motion Array cleanly and recover any refund you're entitled to under Nigerian law. Stopee is here to empower you-your subscription, your rules.