Manage Motion Array

How to cancel motion array and stop charges before your next renewal

What motion array is and why filipinos are cancelling

Motion Array is a subscription platform based in Decatur, Georgia, USA that sells video templates, stock footage, music, sound effects, motion graphics, plugins, and AI voiceover tools on a recurring billing model. You access these assets through monthly or annual plans, but the service automatically renews your subscription unless you cancel before your next billing date.

If you are in the Philippines, you likely see pricing in US dollars converted to Philippine pesos. The platform charges your payment method automatically every month or year, depending on your chosen plan. The frustration many Filipino users report comes down to one core issue: Motion Array makes signing up simple but hides the cancellation process inside nested menus, leaving subscribers confused and charged for months longer than intended.

The pricing breakdown in philippine pesos

Motion Array offers three main subscription tiers. Prices listed below are estimates based on current USD pricing and approximate conversion rates (1 USD ≈ 56.5 PHP). Your actual peso charge may vary depending on exchange rates and whether VAT applies to your billing address.

These amounts are converted estimates only. Motion Array does not publish official Philippine peso pricing, so you will see USD amounts on checkout. Keep in mind that VAT may apply on top of the listed price depending on your billing address classification.

Why you might want to cancel

Most cancellations fall into a predictable pattern. You sign up for a short-term project, download the assets you need, and then forget the subscription renews automatically. Alternatively, you may have used the free trial, discovered the service was not what you expected, or simply finished your video project and no longer need unlimited access. In any case, if you do not cancel before your renewal date, Motion Array charges your card immediately.

The real problem is that Motion Array does not send obvious reminders before renewal, and the cancellation path is deliberately buried inside account settings. This matches what we see across the subscription industry: companies profit when you forget to cancel, so they engineer the cancellation experience to be as difficult as possible without violating terms of service.

Your rights under philippine consumer protection law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you sign contracts with businesses, including digital subscriptions. This law gives you specific rights that Motion Array must respect.

What the consumer act of the philippines says about auto-renewal

Under the Consumer Act, you have the right to cancel a subscription service at any time, and the company cannot charge you after your cancellation becomes effective. Motion Array's own terms confirm this: they state that subscriptions can be cancelled at any time before the next billing date with no early termination fee.

If Motion Array charges you after you have cancelled, or if the company makes cancellation deliberately difficult, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI investigates unfair contract practices and can order refunds. Stopee recommends documenting your cancellation attempt (screenshots, email confirmation, timestamps) before you escalate.

What to do if motion array refuses to refund you

If you were charged after cancelling, or if you cancelled but did not receive a confirmation, contact Motion Array support immediately at support@motionarray.com or call +1 (213) 373-4199. Request a written confirmation that your cancellation was processed and ask for a refund of any charges incurred after your cancellation date.

If Motion Array does not respond within 15 days, or if support refuses your refund request, you can escalate to the DTI. File a complaint online at the DTI website or visit your nearest DTI office. Include your proof of cancellation attempt, bank statements showing the charge, and any email correspondence. The DTI has authority to investigate subscription billing disputes and mandate refunds.

Cancellation methods: which path to use

Motion Array offers one primary cancellation method for Philippines-based users: the web cancellation path inside your account dashboard. Email and phone support exist, but the direct account method is the fastest and leaves you with instant confirmation.

The web cancellation path (fastest and recommended)

This is the official step-by-step process to cancel your Motion Array subscription from inside your account. The path is buried, but once you know the exact sequence, it takes less than two minutes.

1. Open your web browser and go to motionarray.com
2. Log in to your Motion Array account using your email and password
   • If you do not remember your password, click "Forgot password" on the login page and follow the reset email
3. Click your profile icon or avatar in the top right corner of the page
4. From the dropdown menu, select "My Account"
5. In the left sidebar navigation, locate and click "Plan & Billing"
6. Look for the section titled "My subscription"
7. Click the three-dot menu icon (breadcrumbs or "More options") next to your current plan name
   • Warning: this icon is small and easy to miss. It usually appears to the right of your plan details
8. Select "Change Plan" from the dropdown options
9. Scroll down to the bottom of the pricing page that loads
10. Click "Renewal settings" (not "Select plan" - you are looking for the settings link)
11. Choose the option that says "Continue to cancel" or "Cancel subscription"
12. Read through any final prompts asking why you are cancelling (optional survey)
    • Pro tip: fill this out honestly so Motion Array understands which features users abandon. Your feedback helps the service improve
13. Click the final confirmation button to complete cancellation
14. You should see a confirmation message. Take a screenshot immediately

After you complete these steps, Motion Array should send you a cancellation confirmation email to the address associated with your account within minutes. If you do not receive it within 30 minutes, log back into your account and verify that your subscription status has changed to "Cancelled" or "Active until [date]".

Email cancellation (backup method)

If the web method fails or you encounter an error, you can cancel by email. Send a message to support@motionarray.com with the subject line "Cancel my Motion Array subscription" and include your full name, account email, and the exact date you want the cancellation to take effect (your renewal date).

Motion Array typically responds to email cancellations within 24 to 48 hours, but support hours are not published, so response times may vary if you email outside US business hours. Since you are in the Philippines, emailing during Philippine business hours (8 AM to 5 PM, Manila time) slightly increases your chances of faster turnaround.

Pro tip: send your cancellation email at least 48 hours before your next billing date, not on the day of renewal. This gives support time to process your request before the automated charge runs.

Phone cancellation (most formal method)

You can also call Motion Array support directly at +1 (213) 373-4199. This is a US-based number, so call using Skype, WhatsApp, or another international calling service if you want to avoid international phone charges from a Philippine mobile network.

Phone cancellations are the most formal because you speak to a human who can confirm your request in real time. Ask the support representative to provide you with a cancellation reference number and confirm your subscription will not renew. Request an email confirmation of the cancellation decision as well.

Critical steps to take before you cancel

Cancelling your subscription does not immediately delete your account or downloaded files. However, there are several things you should do first to protect your work and avoid losing access to assets you still need.

Download and save your assets before the cancellation date

Motion Array's terms state that after your subscription ends, your access to templates, stock footage, music, and plugins expires at the end of your current billing period. However, files you have already downloaded to your computer remain yours to use, subject to the licence agreement you accepted when you subscribed.

Before cancelling, go through your account and download any templates, stock footage, or music files you plan to use in future projects. Motion Array does not give you a bulk download option, so you may need to download files individually or in small batches. Allow extra time for large files to download, especially if your internet connection is slower than 10 Mbps.

Warning: if you are working with client projects or commercial work, confirm that your licence allows you to retain the files after cancellation. Some of Motion Array's commercial-use plans have restrictions on post-subscription use. Check your original subscription terms or contact support at support@motionarray.com before you cancel if this applies to you.

Note your exact next billing date

Open your account and write down the exact date of your next renewal. Motion Array says cancellation is effective only if you cancel before that date. If you cancel on the same day as the renewal charge, the charge may still go through. To be completely safe, cancel at least 48 hours before the renewal date.

If you are unsure what your next billing date is, go to Plan & Billing, and look at the "Next billing date" or "Renewal date" field. Screenshot this for your records.

Take screenshots of your account before cancelling

Capture three screenshots before you proceed: (1) your current plan page showing the plan name and price, (2) your renewal date and subscription status, and (3) your most recent payment receipt or invoice. If a dispute arises later, these screenshots prove what you paid, when your next charge was scheduled, and that you acted to cancel in time.

What happens after you cancel motion array

Understanding what changes after cancellation helps you plan your next steps and avoid surprises.

Your access and content after the cancellation date

When your cancellation takes effect at the end of your current billing period, your subscription ends. You lose access to the Motion Array library and cannot download new templates, footage, or music. However, any files you already downloaded before the cancellation date remain on your computer and you can continue to use them, provided you follow the licence terms you agreed to when you subscribed.

If you need to download more assets before your subscription ends, you have until the last day of your current billing period to do so. After that date, the library becomes locked unless you resubscribe.

Resubscription and hold periods

Motion Array does not publish a hold period if you want to resubscribe later. This means you can cancel and then sign up again immediately at any time, even minutes after cancellation. However, if you do resubscribe within a short window, the company may flag your account for review, so allow a few days to pass if you plan to rejoin.

Pro tip: if you cancelled because of cost, watch Motion Array's email or social media for annual or seasonal promotions. They occasionally offer discounts on yearly plans, which reduce your overall cost. Stopee recommends signing up for Motion Array's mailing list (even after cancelling) to receive these discount codes.

Your cancellation confirmation and account status

After you cancel, Motion Array sends you a confirmation email. Your account does not close - it remains active until the end of your current billing period, at which point it transitions to "inactive" or "cancelled" status. You can still log in to your account to verify this status at any time.

Do not assume silence means success. If you do not receive a cancellation confirmation email within 30 minutes, log back into your account and check your subscription status. If the status still shows "Active" or "Renewing," your cancellation did not process and you need to try again or contact support.

Refunds and when motion array will refund you

Motion Array does not refund partial months or unused time on a paid subscription. If you cancel mid-billing period, you do not receive a refund for the unused days or weeks remaining in that period.

Charges after your cancellation date

If your account is charged after you cancel, Motion Array should refund that charge. This is your most common refund scenario. If you see a charge after your cancellation date, email support@motionarray.com immediately with the subject "Refund request for unauthorised charge" and include your receipt or bank statement showing the charge date.

Pro tip: set a phone reminder for two days after your cancellation confirmation arrives. Check your bank account to confirm no charge appears on your next scheduled renewal date. If a charge does appear, you have evidence of the cancellation and a dated reminder proving you acted in time.

Trial period refunds

If you signed up for a free trial and then cancelled before the trial ended, Motion Array should not charge you. However, if the trial converted to a paid subscription and you were charged before you cancelled, you may request a refund of that first charge. Contact support with proof that you cancelled within the trial period.

How to request a refund

Send your refund request to support@motionarray.com with the following information:

• Your full name and email address associated with the Motion Array account
• The date you cancelled your subscription (include your cancellation confirmation if you have it)
• The date the disputed charge appeared on your bank statement
• A screenshot of the charge from your bank account or credit card statement
• A brief explanation of why you believe this charge should not have occurred

Motion Array typically processes refund requests within 5 to 10 business days. If the company does not respond or refuses the refund, escalate to the DTI as described earlier in this guide. Stopee has helped thousands of consumers navigate these escalations successfully.

Common mistakes that lock you into unwanted charges

Cancelling a subscription sounds simple, but small mistakes cost you real money. Learning what goes wrong helps you avoid these traps.

Mistake one: missing the billing cycle cutoff time

Motion Array's terms say you must cancel before "the end of your billing period," but they do not specify the exact time of day when the automatic charge runs. Most subscription companies charge at midnight UTC or midnight in their home timezone (US Eastern Time, UTC-5 or UTC-4). If you cancel at 11 PM your local time and the charge runs at midnight UTC, the charge may still go through.

Cancel at least 48 hours before your next billing date to create a safety buffer. Do not wait until the last hour.

Mistake two: confusing "change plan" with "cancel subscription"

The Motion Array cancellation path forces you through a "Change Plan" screen before you reach "Renewal settings." Many users click "Select plan" to downgrade to a cheaper option, thinking this cancels the subscription. It does not. You must click "Renewal settings" and then "Continue to cancel" to actually end the subscription.

Pro tip: after you complete the cancellation steps, do not click "Select plan" at the bottom of the page. That button is a trap designed to re-enroll you before you leave. Once you see your cancellation confirmation, close the browser tab entirely.

Mistake three: assuming email support acts faster than it does

Email to support@motionarray.com may take 24 to 48 hours to receive a response, or longer if you email outside US business hours. If your renewal date is within 48 hours, do not rely on email cancellation alone. Use the web method instead, which is instant and gives you immediate confirmation.

Mistake four: not keeping proof of cancellation

Many users cancel, receive confirmation, and then delete the confirmation email or screenshot. If a dispute arises weeks or months later, you have no proof you cancelled in time. Save your cancellation confirmation email in a folder labelled "Subscriptions & Cancellations" that you keep for a full year.

Mistake five: forgetting to log out after cancellation

Some users complete the cancellation steps, see the confirmation message, and then remain logged in to their Motion Array account. If you later click "resubscribe" or "upgrade plan" while still logged in, you can accidentally re-enrol within minutes of cancelling. Always log out completely after you finish cancelling.

Cancellation checklist before you start

Use this checklist to stay organised and ensure you do not miss a single step.

What people say about cancelling motion array

Customer feedback tells the real story of cancellation experience.

The most common cancellation complaints

From research across consumer forums and review sites, five recurring themes emerge. First, users report that the cancellation path is not clearly labelled and requires navigating through several nested menus. Second, multiple users describe being charged after they believe they cancelled, suggesting that either cancellation did not process or the customer was not notified of the renewal. Third, support response times are slow, especially for users outside US business hours. Fourth, users report that Motion Array does not send renewal reminders, so they discover the charge only when reviewing their bank statement. Fifth, the company's lack of transparent cancellation communication frustrates users who expect an industry-standard "Cancel subscription" button on the account homepage.

Positive feedback is less common in cancellation reviews, but some users praise Motion Array's asset library and report that once they did successfully cancel, no further charges appeared.

Why cancellation complaints matter to you

These patterns tell you that Motion Array's cancellation design is deliberately difficult, not accidental. The company profits when subscribers forget to cancel or give up trying. Knowing this upfront, you can arm yourself with the exact steps, proper timing, and documentation strategies that actually work. Stopee guides you through exactly this kind of consumer empowerment.

Should you stay or cancel: a comparison table

This table helps you weigh whether cancellation makes sense for your situation.

How stopee can help you cancel subscription services

If you are struggling with Motion Array or any other subscription service, Stopee (stopee.com) is built to help you navigate these situations. Stopee provides step-by-step cancellation guides, tracks recurring charges you may have forgotten about, and connects you with consumer protection resources when companies refuse to refund you.

Every subscription platform in the world relies on the fact that most people forget to cancel or give up when the cancellation process is hard. Stopee exists to change that dynamic by giving you the exact knowledge and tools you need to cancel on your own terms.

The team at Stopee has guided thousands of Filipino consumers through subscription cancellations, refund disputes, and escalations to the Department of Trade and Industry. Whether you need help understanding your rights, gathering evidence for a dispute, or learning how to use the cancellation process, Stopee (stopee.com) is your resource.

Contact information and cancellation address

Use these details to cancel Motion Array or escalate a refund dispute.

Motion array support channels

• Email: support@motionarray.com (24-hour response target, but 48+ hours typical)
• Phone: +1 (213) 373-4199 (US-based; call via Skype or international calling service to avoid high charges)
• Website: motionarray.com
• Help centre: help.motionarray.com (search for "cancel subscription" for visual guides)

Department of trade and industry (DTI) escalation

If Motion Array refuses to refund unauthorised charges or ignores your cancellation request, file a complaint with the DTI Consumer Protection Group.

• Online complaint: dti.gov.ph (Consumer Complaints section)
• Regional DTI offices: visit the DTI website to locate the office nearest you in the Philippines
• Hotline: 1555 (DICT) or email dti-consumer@dti.gov.ph

File a DTI complaint with a copy of your cancellation confirmation, bank statements showing the charge, and any email correspondence with Motion Array support. The DTI investigates billing disputes and can order the company to refund you if they find you were charged unfairly.

Stopee resource for cancellation assistance

Stopee (stopee.com) maintains guides for hundreds of subscription services and offers real-time support to help you navigate cancellation. If you encounter issues with Motion Array or need a second opinion on whether your refund request is valid, Stopee provides resources at no cost. Visit Stopee today to take control of your subscriptions.

Cancelling Motion Array does not have to be stressful or confusing. By following the exact steps in this guide, saving your confirmation, and knowing when to escalate to the DTI, you protect yourself and your money. Stopee is here to ensure you succeed.