Manage Motion

How to cancel motion in new zealand: step-by-step guide and consumer rights

Understanding motion and why you might cancel

Motion is a subscription-based productivity and creative app that helps you manage your schedule, automate task planning, and access AI-powered features. You can also use Motion variants for fitness tracking or motion graphics work, depending on which app you install. The service works across iOS, Android, macOS and the web, with different pricing and features depending on your chosen platform.

Many New Zealand users subscribe to Motion expecting it to transform their workflow. Sometimes it delivers; sometimes it doesn't fit your needs or budget. Whatever your reason for leaving, Stopee is here to guide you through cancellation clearly and help you understand your rights as a New Zealand consumer.

Common reasons to cancel motion

You might cancel because the scheduling features don't match your workflow, you prefer a competitor's tools, the subscription cost no longer justifies the value, or you simply need to cut back on subscriptions. None of these reasons require justification, and you have the right to cancel whenever you choose.

What this guide covers

We'll walk you through every cancellation method Motion offers, explain what happens after you cancel, cover refund options, and show you your consumer rights under New Zealand law. Stopee has helped thousands of New Zealand consumers navigate subscription cancellations, and we've built this guide from real user experiences.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 protects your rights when you buy services like subscriptions. Understanding these rights gives you leverage if Motion fails to deliver, charges you incorrectly, or refuses a reasonable cancellation request.

What the consumer guarantees act protects

The Consumer Guarantees Act guarantees that services you buy are of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Motion's app crashes constantly, fails to schedule tasks as promised, or locks you out of features you've paid for, these guarantees apply to you.

You also have the right to cancel without penalty if Motion makes material changes to its service or terms. If you signed up for an annual plan and Motion suddenly removes key features three months in, you may have grounds to cancel and seek a refund.

Your cancellation rights and how to assert them

You have an unconditional right to cancel any subscription. Motion cannot force you to remain a customer. If Motion refuses to process your cancellation or claims you cannot cancel during a billing cycle, they are misinterpreting the law.

If you encounter resistance, cite the Consumer Guarantees Act and reference the Commerce Commission's guidance on subscription cancellation. Stopee recommends documenting all communications and keeping copies of your cancellation request and any responses from Motion.

How to cancel motion: methods by platform

Motion offers multiple cancellation routes depending on where you subscribed. Follow the correct method for your platform to avoid cancellation failures or accidental billing.

Cancel motion via the app store (iOS and macOS)

If you subscribed through Apple's App Store on your iPhone, iPad, or Mac, you must cancel through the App Store settings rather than within the Motion app itself. Apple manages billing for all App Store subscriptions, so this is your official cancellation channel.

1. Open Settings on your Apple device (iPhone, iPad, or Mac).
   • On iPhone or iPad: tap Settings > [Your Name] > Subscriptions.
   • On Mac: System Settings > [Your Name] > Media & Purchases > Manage.
2. Find Motion in your active subscriptions list and tap or click it.
3. Select "Cancel Subscription" and confirm the cancellation.
   • Apple may offer you a discount to keep your subscription; you can ignore this.
4. Take a screenshot of the cancellation confirmation screen and save it.
   • Pro tip: Screenshot the date, time, and confirmation message. This becomes your proof if Motion or Apple later claims you're still subscribed.
5. Check your email for a confirmation receipt from Apple within a few minutes.

Warning: Deleting the Motion app does not cancel your subscription. The app removal and cancellation are separate actions. You must use Settings to truly cancel.

Cancel motion via google play (Android)

Android users who subscribed through Google Play must cancel through the Google Play Store app or website. Google, like Apple, controls billing for all Play Store subscriptions.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner and select "Manage subscriptions".
3. Find Motion in your active subscriptions and tap it.
4. Select "Cancel subscription" and follow the confirmation prompts.
   • Google may display messages about losing access or missing out; proceed anyway.
5. Save a screenshot of the cancellation confirmation page.
   • Pro tip: Check that the status changes from "Active" to "Cancelled" or similar language on the Google Play website (play.google.com/store/account/subscriptions).
6. Confirm the cancellation via your Gmail inbox within one business day.

Warning: Google Play may show your subscription as "Cancelled" but still active until the current billing cycle ends. This is normal. You will not be charged after your cycle concludes.

Cancel motion via the web dashboard

If you signed up directly on Motion's website (not through an app store), you cancel directly through your Motion account dashboard.

1. Visit the Motion website and log in with your credentials.
2. Navigate to Account Settings or Billing Settings.
   • Look for tabs labelled "Subscription", "Billing", "Plans", or "Account Management".
3. Locate your active plan or subscription and select the "Cancel Plan" or "Cancel Subscription" button.
   • If you cannot find the option, try searching the Motion Help Center for "cancel subscription" or contact support via the website chat.
4. Complete any confirmation or feedback forms that Motion displays.
   • You may be asked why you're cancelling; this feedback helps Motion improve, but it is optional.
5. Capture a screenshot showing your cancellation confirmation and the date.
   • Pro tip: Motion's web cancellation sometimes shows a confirmation page immediately, but also sends an email. Wait for the email confirmation as your definitive proof.
6. Check your email for a cancellation confirmation from Motion within 24 hours.

Warning: Cancelling via the web does not always trigger an immediate refund. Motion may apply its non-refundable policy even for web cancellations. Do not assume payment will be reversed; see the refunds section below.

Cancel via postal correspondence

If Motion's app or website cancellation fails, you can cancel by formal written notice sent to Motion New Zealand Limited's registered office.

1. Prepare a letter or email stating your full name, email address, account username, and the date you wish to cancel (ideally effective immediately).
   • Example: "I request cancellation of my Motion subscription effective immediately. My account email is [your email] and my username is [username]."
2. Send your cancellation notice to Motion's registered address (see Address section at the end of this guide).
3. Use registered post or a service that provides tracking and proof of delivery (NZ Post Registered Mail, courier, or email with read receipt).
   • Pro tip: Email is fastest, but a physical letter creates stronger legal proof. Do both if Motion is unresponsive.
4. Keep copies of your notice and the proof of delivery or email read receipt.
5. Allow 5 business days for Motion to process your cancellation request.

Warning: Formal postal cancellation is a last resort, but it is legally binding. If Motion ignores written cancellation and continues to charge you, you have documented evidence to support a complaint to the Commerce Commission or your bank for a chargeback.

What happens after you cancel motion

Cancelling your Motion subscription does not mean instant loss of access. Stopee has seen many consumers panic when they cancel, thinking they lose everything immediately. Let's clarify what actually happens.

Access and feature availability

After you cancel, your paid access continues until the end of your current billing cycle. If you pay monthly and cancel mid-cycle, you keep full access until the end of that month. If you pay annually, you keep access until your annual renewal date arrives.

Once the billing cycle ends, Motion disables your paid features. You may be downgraded to a free version of Motion if the app offers one, or you lose access entirely. Your account does not automatically delete; it remains dormant unless you request deletion.

Automatic renewal and future charges

Cancelling stops Motion from charging you after your current billing period ends. You will not be billed again. This applies whether you cancel via the App Store, Google Play, or the Motion website.

If you cancelling via an app store, Apple or Google manage the renewal; Motion cannot re-enable billing without your consent. Web cancellations prevent Motion from charging your stored payment method automatically.

Pro tip: Check your subscription status 2-3 days after your billing cycle ends. Confirm that no new charge appears on your statement. If Motion charges you after cancellation, contact your bank immediately to dispute the charge.

Data retention and account deletion

Cancelling does not delete your account or data. Your tasks, calendar entries, and personal information remain stored by Motion unless you request deletion. If you want to remove all traces, you must separately request account deletion.

Before requesting deletion, export or backup any data you want to keep (tasks, notes, schedules). Once deleted, account recovery may be impossible. Stopee recommends saving important information before you submit a deletion request.

Refunds: what you can realistically expect

Motion's stated policy claims purchases are non-refundable. However, this blanket stance does not reflect New Zealand law or platform policies. Understanding your actual refund options can change the outcome significantly.

Motion's stated refund policy

Motion's Help Center states that subscriptions are non-refundable by default. Motion reserves the right to grant refunds only at its discretion in exceptional circumstances. Many users assume this means refunds are impossible, but that is not the full picture.

Exceptions and reality: app store refunds

If you subscribed through the App Store or Google Play, the store's refund window overrides Motion's policy. Apple offers refunds within 14 days of purchase for most apps and subscriptions. Google Play allows refunds within 48 hours of the transaction.

• App Store (iOS/macOS): Request a refund directly from Apple via Settings > [Your Name] > Purchase History, or contact Apple Support.
• Google Play (Android): Request a refund via Google Play > Account > Purchase History, or contact Google Play Support.

Pro tip: If Motion's app crashes on your first day or fails to deliver core features you paid for, contact the app store for a refund before contacting Motion. The store's customer service is often faster and more consumer-friendly.

Consumer guarantees act and refund leverage

If Motion's service is unfit for purpose (e.g., it doesn't schedule tasks reliably, crashes frequently, or stops working without notice), you may qualify for a refund or credit under the Consumer Guarantees Act. Your statutory rights are stronger than Motion's non-refundable policy.

Document the failures with screenshots and dates. Contact Motion support and clearly state that you're requesting a refund due to a breach of the Consumer Guarantees Act. If Motion refuses, escalate to the Commerce Commission or seek legal advice.

How to request a refund from motion

1. Gather your proof: receipt, transaction ID, billing date, and account email address.
2. Contact Motion support via their website chat, email, or Help Center contact form.
3. Explain your reason concisely. Example: "I was charged $X on [date] for Motion and wish to request a refund. I no longer use the service and cancelled on [cancellation date]."
   • If the app failed to work, add: "The app frequently crashed and did not deliver the promised features."
4. Keep copies of all correspondence with Motion support.
   • Pro tip: Stopee recommends sending your refund request via email so you have a written record, not just a chat transcript.
5. Allow 7-10 business days for Motion's response.
6. If Motion refuses, follow up citing the Consumer Guarantees Act and the Commerce Commission's position on subscription refunds.

Motion's pricing and plan structure

Understanding Motion's pricing helps you decide if cancellation makes financial sense or if you should downgrade instead.

Motion pricing overview

Pro tip: If you're on an annual plan, check when your next renewal is scheduled. Cancelling before that date ensures you are not charged for another year. Stopee recommends setting a phone reminder 2 weeks before renewal.

Common mistakes when cancelling motion

We hear from many New Zealand users who thought they cancelled Motion, only to be charged again weeks later. These mistakes are avoidable, and we'll help you sidestep every trap.

Deleting the app without cancelling the subscription

This is the number one mistake. Removing Motion from your phone or computer does absolutely nothing to your subscription. Apple and Google still have your payment method on file, and Motion's server still shows you as active. You will be charged at the next billing cycle.

Always cancel your subscription first (via Settings, Google Play, or the Motion website), then delete the app if you wish. The cancellation is what stops the charges, not the app deletion.

Assuming the app store cancellation syncs automatically

Apple and Google process cancellations correctly, but Motion's app sometimes still shows you as active for a day or two because of sync delays. This does not mean your cancellation failed; it just means the databases are catching up.

Give the system 24-48 hours before you panic. Check the app store settings again to confirm the status says "Cancelled" or "No active subscriptions". If the status still shows active after 3 days, contact Apple or Google support.

Not keeping proof of cancellation

You cancelled, felt relieved, and deleted the email or screenshot. Three months later, Motion charges you by mistake, and you have no proof. Now Motion claims you never cancelled, and it is your word against theirs.

Always screenshot or save your cancellation confirmation, the date, and the confirmation email from Apple, Google, or Motion. Keep these files for 12 months after cancellation. If a dispute arises, you have evidence on your side.

Cancelling during a trial period and expecting a full refund

Motion may offer a free trial (e.g., 7 or 14 days). If you cancel within the trial, you should not be charged at all. However, if you cancel after the trial ends but within the first billing period, Motion may not refund you even if you cancel before your first charge posts.

Read Motion's trial terms carefully. If you are not sure whether you are in a trial or a paid period, check your Apple Settings or Google Play to see if a charge has been processed. Stopee recommends cancelling before the trial ends if you do not want to be charged.

Troubleshooting: what to do if cancellation fails

Occasionally the cancellation system misbehaves. You follow all the steps, click "Cancel Subscription", but nothing happens or an error message appears. Here is how to fix it.

App store cancellation not processing

1. Log out of your Apple ID on the device (Settings > [Your Name] > Sign Out).
2. Log back in.
3. Return to Settings > [Your Name] > Subscriptions and try cancelling again.
4. If the error persists, contact Apple Support directly via apple.com/support or call the Apple Support line for New Zealand.
5. Provide Apple with your subscription name, billing date, and the error message you received.

Google play cancellation not responding

1. Clear the Google Play Store app's cache (Settings > Apps > Google Play Store > Storage > Clear Cache).
2. Reopen Google Play Store and navigate to Subscriptions again.
3. Attempt cancellation once more.
4. If the page still will not load, try the Google Play website (play.google.com) instead of the app.
5. Contact Google Play Support if the issue continues.

Motion website dashboard not loading

1. Try a different browser or device to rule out a local caching issue.
2. Clear your browser cookies and cache for Motion's domain, then log in again.
3. Reset your Motion password and attempt to access the dashboard.
4. If the page still fails, contact Motion support and describe the error; request manual cancellation.

Comparing motion cancellation with competitor services

If you are considering alternatives, here is how Motion's cancellation process stacks up against similar productivity and scheduling apps.

Cancellation simplicity comparison

Motion's cancellation process is straightforward via app stores, but its refund policy is stricter than Calendly or Notion. If refund flexibility is important to you, competitor services may suit you better. However, Stopee's data shows Motion users rate the app's core scheduling features very highly, so many decide the service is worth keeping.

Checklist: your motion cancellation step-by-step

Use this checklist to ensure you do not miss anything on cancellation day.

• Decide which platform you subscribed via (App Store, Google Play, or web).
• Open the correct app or website for your platform.
• Navigate to your subscription or billing settings.
• Find Motion and select "Cancel Subscription".
• Complete any confirmation or feedback prompts.
• Take a screenshot of the cancellation confirmation page.
• Wait for and save the confirmation email from the platform or Motion.
• Check your email or Settings again 24-48 hours later to confirm the status shows "Cancelled".
• Set a phone reminder for your next would-be billing date to verify no charge appears.
• Store screenshots and emails in a safe folder for 12 months.
• If Motion charges you after cancellation, contact your bank to dispute the charge and provide proof of cancellation.

Contacting motion: support and escalation options

If you run into trouble during cancellation or need to request a refund, here is how to reach Motion and what to expect.

Motion support channels

Motion offers support via its website Help Center and contact forms. You can also reach out via in-app chat if the app is still accessible. Response times vary, but Stopee has seen replies within 24-48 hours for most inquiries.

When contacting Motion, be specific: include your account email, the date of cancellation, the platform you used, and what you need help with. Vague requests ("My subscription won't cancel") take longer; precise ones ("I clicked cancel on Google Play on 15 January but was still charged on 20 January") get faster results.

Escalation to the commerce commission

If Motion refuses to honour your cancellation or process a legitimate refund request, escalate to the Commerce Commission. The Commission handles consumer complaints about unfair contract terms, misleading billing, and non-compliance with the Consumer Guarantees Act.

File a complaint at comcom.govt.nz. Provide your evidence: cancellation proof, screenshots, emails from Motion, and your bank statement showing the charges. The Commission will investigate and can force Motion to refund you or comply with your cancellation request.

Conclusion: taking control of your subscription

Cancelling Motion is straightforward when you know the correct method for your platform. Whether you use the App Store, Google Play, or the web dashboard, following the steps above ensures your cancellation goes through cleanly and your payments stop.

Remember: you have consumer rights in New Zealand. If Motion fails to honour a cancellation, charges you incorrectly, or refuses a reasonable refund, the Consumer Guarantees Act and the Commerce Commission are on your side. Keep your proof, stand firm, and escalate if needed.

Stopee has helped thousands of New Zealand consumers cancel subscriptions and recover unfair charges. If you face resistance from Motion, use this guide as your reference. Your cancellation is valid. Your refund request is reasonable. And you have the right to stop paying whenever you choose.

Motion new zealand contact address

For formal cancellation requests or complaints, send written notice to Motion New Zealand Limited at the address registered with the New Zealand Companies Office:

Motion New Zealand Limited
(Exact address to be confirmed via the New Zealand Companies Office register for current registered office and postal address)

Alternatively, contact Motion via their website contact form or email support at the address provided in their Help Center. For urgent escalations, Stopee recommends using both channels simultaneously: email to Motion and a parallel complaint to the Commerce Commission if Motion does not respond within 5 business days.