Manage Motion

How to cancel Motion in malaysia and stop unwanted billing

What Motion is and why you might want to cancel

Motion is a subscription-based productivity planner that auto-schedules your tasks directly into your calendar, not a simple to-do app or calendar tool. If you have decided to cancel Motion, understanding what you are paying for and how the service works will help you end your subscription without getting charged unexpectedly after you leave.

Motion is an AI scheduling tool with recurring monthly charges

Motion charges your payment method every month until you actively cancel your subscription. There is no long-term contract or minimum commitment period, which means you can cancel at any time without penalty. However, many Malaysian users find the service too aggressive with automatic scheduling changes, or feel the monthly cost no longer justifies the features they use.

The core paid features include AI-powered task scheduling, calendar integration, task management, and (for team plans) collaboration tools. Depending on your plan, you are paying somewhere between RM 60 and RM 105 per month. Pro tip: Screenshot your current plan and billing date before you cancel so you have proof of what you paid for and when your next charge is due.

Why malaysian users typically cancel Motion

Local complaints centre on practical issues rather than service outages. Users report that Motion's automatic scheduling feels too pushy and does not respect manual calendar preferences. Solo operators in Malaysia often feel the monthly billing adds up quickly when used alongside free alternatives. Others cancel because the service did not integrate smoothly with their existing tools or workflow.

The key takeaway: you are not alone if Motion does not feel like the right fit. Stopee understands that productivity tools must work with your habits, not against them. If you have made the decision to leave, the following steps will help you cancel cleanly and avoid surprise charges on your bank statement.

Your consumer rights when cancelling Motion in malaysia

Consumer protection act 1999 protects your cancellation and refund rights

Under Malaysia's Consumer Protection Act 1999, you have the right to cancel a distance contract (any purchase made online or outside a physical store) within 10 calendar days of receiving the service, and claim a refund of all charges. This protection applies to Motion as a digital service purchased online.

Motion operates as a monthly recurring billing service. If you cancel within 10 days of your first charge, you can request a full refund. If you cancel after the 10-day window, you are entitled to end the subscription without paying for future months, but Motion may not refund charges already made (unless you negotiate a goodwill refund).

How to escalate if Motion refuses to cancel or refund

If Motion does not cancel your subscription after you submit a cancellation request, or if an unwanted charge appears on your card after you cancelled, you have the right to file a formal complaint. Stopee recommends keeping all cancellation emails, screenshots of your account settings, and bank statements as evidence.

Your escalation points in Malaysia are:

• KPDN (Ministry of Domestic Trade and Consumer Affairs): File a complaint at kpdnkk.gov.my if Motion ignores your cancellation or issues a disputed charge.
• TTPM (Tribunal Tuntutan Pengguna Malaysia / Consumer Claims Tribunal): If the charge is under RM 10,000, you can file a claim at ttpm.gov.my for recovery of unwanted payments.
• Your bank or credit card issuer: If Motion continues to charge after cancellation, contact your bank and request a chargeback or dispute.

Pro tip: Write your cancellation request in English and keep a copy of every message you send to Motion support. This documented proof is essential if you need to escalate to KPDN or TTPM later.

How to cancel Motion if you subscribed on the web

Steps to cancel your Motion account through the website

If you purchased Motion directly from Motion's website (usemotion.com), you must cancel through your web account. Cancelling through the App Store or Google Play will not work if you subscribed via the web, and vice versa. This is the most common trap, and it is exactly how people end up thinking they have cancelled while the monthly charge still goes through.

Follow these steps to cancel Motion from your web account:

1. Log in to your Motion account at usemotion.com using your email and password.
   • If you have forgotten your password, click "Forgot password" and reset it before proceeding.
2. Once logged in, open your account settings or profile menu (usually in the top-right corner of your screen).
   • Look for a gear icon, your name, or an "Account" option.
3. Navigate to the "Billing" or "Subscription" section within account settings.
   • This is where Motion displays your current plan, billing date, and payment method.
4. Locate the "Cancel subscription" button or link in the billing section.
   • Motion may ask you why you are cancelling; answer honestly if you want (this is optional).
   • Some services use this feedback to offer a discount to keep you; only accept if you genuinely want to stay.
5. Click "Cancel" or "Confirm cancellation" to submit your request.
   • Motion will display a confirmation message on screen.
6. Screenshot the cancellation confirmation immediately and save it to your device.
   • Also check your email for a cancellation confirmation message from Motion within a few minutes.
   • If no email arrives within 10 minutes, repeat the process and contact Motion live chat with your screenshot.

What happens to your data and access after cancellation

Warning: Once you cancel, Motion will typically remove your access to the service at the end of your current billing cycle. You will not lose access immediately, but you will lose it on your next billing date. Download or export any tasks, calendar data, or notes you want to keep before your access ends.

Most Motion users have 24 to 48 hours to export their data after cancellation. Stopee recommends doing this the same day you cancel, not waiting until the last minute. If Motion does not offer a built-in export tool, take screenshots of important tasks or use your browser's print function to save a PDF copy of your workflow.

How to cancel Motion if you subscribed through the app store or google play

Cancelling a Motion subscription purchased on iOS

If you subscribed to Motion through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not through the Motion app itself. Cancelling in the Motion app will not stop future charges.

1. Open the App Store app on your iPhone or iPad.
   • Tap the profile icon in the bottom-right corner of the screen.
2. Tap "Subscriptions" from the menu that appears.
   • You will see a list of all active and expired subscriptions linked to your Apple ID.
3. Find "Motion" in your subscriptions list and tap it.
   • If you do not see Motion listed, check under "Expired" at the bottom of the screen in case it has already been cancelled.
4. Tap "Cancel Subscription" or "Edit Subscription" and then select "Cancel".
   • Apple will ask you to confirm; tap "Confirm Cancellation".
5. Apple will display a cancellation confirmation on screen and send you a confirmation email within minutes.
   • Screenshot the confirmation screen and save the email for your records.

Cancelling a Motion subscription purchased on android

If you subscribed to Motion through Google Play on your Android phone or tablet, follow these steps to cancel through Google:

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Tap "Payments and subscriptions" and then "Subscriptions".
   • You will see your active subscriptions listed.
3. Select "Motion" from your subscriptions list.
   • If Motion is not showing, it may already be cancelled or not linked to this Google account.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google will ask for a cancellation reason (optional); you can skip this or provide feedback.
5. Confirm your cancellation by tapping "Cancel subscription" again.
   • Google Play will send you a confirmation email and show a confirmation message on screen.
6. Save the confirmation email and take a screenshot of the final confirmation screen.
   • Keep these in a folder on your computer or phone labelled "Subscription Cancellations".

What to do after you cancel Motion

Your cancellation does not take effect immediately, so monitor your bank account

Cancelling Motion stops future charges, but your current billing cycle will continue until the date shown in your account settings. If today is 5 February and your next charge is scheduled for 15 February, you will be charged on 15 February, then access will end. This is standard for subscription services and is not a mistake.

After you cancel, check your bank statement or credit card statement on your next scheduled billing date. If a charge appears after your cancellation date has passed, contact Motion support immediately using the live chat on their website. Pro tip: Set a phone reminder for your billing date so you do not forget to verify that no charge went through.

Keep your cancellation proof safe and organised

You now have multiple pieces of evidence that you cancelled Motion: your cancellation confirmation screen, your confirmation email, and your bank statement showing no charge on the expected date. Stopee recommends saving these in a dedicated folder titled "Motion Cancellation" with the date you cancelled in the folder name.

Store the following:

• Screenshot of your cancellation confirmation from Motion's website or app.
• Cancellation confirmation email from Motion or from Apple / Google.
• Screenshot of your Motion account settings showing no active subscription.
• Bank or credit card statement from the day after your final billing date, showing no charge.
• Any emails between you and Motion support related to cancellation.

If you are ever charged again for Motion in the future, this documentation makes it easy to dispute the charge with your bank or file a complaint with KPDN or TTPM.

How to get a refund from Motion if you were overcharged

Refunds within 10 days of your first charge

If you are within 10 calendar days of being charged by Motion for the first time, you have a statutory right under the Consumer Protection Act 1999 to receive a full refund and cancel the subscription. Send Motion an email requesting a refund with proof of your payment. Include your invoice number or transaction date and ask for a refund to your original payment method within 14 days.

Most subscription services process refund requests within 5 to 10 business days. If Motion does not refund you within this timeframe, escalate to your bank and request a chargeback. Stopee has helped thousands of consumers recover unwanted subscription charges by documenting every step and escalating through the right channels.

Refunds for duplicate or unauthorized charges

If Motion charged you twice in one month, or charged you after you cancelled, this is unauthorized billing under Malaysian consumer law. You have the right to demand a refund and compensation for the inconvenience.

Contact Motion live chat with a screenshot of your bank statement showing the duplicate charge and your cancellation confirmation. Keep a written record of this conversation. If Motion refuses, file a dispute with your bank or credit card company within 60 days of the unauthorized charge. Include your cancellation proof and the unauthorized charge in your dispute.

Common mistakes when cancelling Motion

Cancellation mistakes that lead to unexpected charges

We understand how frustrating it is to discover an unwanted charge weeks after you thought you had cancelled. Here are the most common cancellation errors, and how to avoid them:

• Cancelling in the wrong place: You subscribed via the App Store but cancelled on the Motion website. Always cancel where you subscribed.
• Thinking "uninstall" equals "cancel": Deleting the Motion app from your phone does not cancel your subscription. You must cancel through your account settings or app store.
• Not waiting for the confirmation email: If you cancel but do not receive a confirmation email within 10 minutes, the cancellation may not have processed. Repeat the steps or contact live chat.
• Ignoring your final billing date: You cancelled on 10 February, but your next billing date is 20 February. You will be charged on 20 February. Check that no charge appeared on or after that date.
• Forgetting to export your data: After cancellation, you lose access when your billing cycle ends. If you need your tasks or calendar data, export them before your access ends.
• Not saving your cancellation confirmation: If Motion charges you again later, you need proof that you cancelled. Screenshot everything.

Should you cancel Motion or try alternatives first

When cancellation makes sense versus when to troubleshoot first

Before you cancel, consider whether Motion is genuinely not the right tool, or whether you have not yet learned its features. Many users cancel within the first month because the scheduling automation felt overwhelming. If that is your situation, Stopee recommends spending a week customizing Motion's settings to be less aggressive, or reaching out to Motion support to ask how to disable certain auto-scheduling features.

Cancel Motion if:

• You have used it for at least 2 to 3 weeks and confirmed it does not fit your workflow.
• The monthly cost no longer justifies the value you get (this is totally valid).
• You have found a better alternative that costs less or works more intuitively.
• You are no longer using calendar-based task management and prefer a simple to-do list.
• The service keeps being charged despite your attempts to cancel.

Do not cancel yet if:

• You have been using Motion for fewer than 2 weeks and are still learning the interface.
• You have not customized your calendar preferences or notification settings.
• You did not try contacting Motion support to ask for help with a specific problem.
• You are cancelling mainly because of a one-time annoyance (like an overly full day). Take a week to see if Motion's behavior improves as it learns your patterns.

Pricing table: Motion subscription costs in malaysia

Pro tip: If you are on a free trial and do not want to be charged, cancel at least 2 days before the trial ends. Some services process cancellations with a delay, and you want to be safe.

Checklist: cancel Motion safely in malaysia

Use this step-by-step checklist to ensure your Motion cancellation goes smoothly and you do not get charged unexpectedly:

• ☐ Log in to your Motion account and confirm your subscription is active.
• ☐ Screenshot your current plan name and next billing date.
• ☐ Check where you subscribed: Motion website, App Store, or Google Play.
• ☐ Export or screenshot any important tasks, calendar data, or workflow notes.
• ☐ Follow the cancellation steps for your subscription source (web, iOS, or Android).
• ☐ Screenshot or save the cancellation confirmation immediately.
• ☐ Wait for a confirmation email from Motion (or from Apple / Google) within 10 minutes.
• ☐ If no email arrives, repeat the cancellation steps or contact Motion live chat with your screenshot.
• ☐ Set a phone reminder for your final billing date to verify no charge appears.
• ☐ Save all cancellation proof in a folder labelled "Motion Cancellation - [Date]".
• ☐ Check your bank statement 2 days after your final billing date to confirm the charge did not go through.
• ☐ If you are charged after cancellation, contact your bank immediately and provide your cancellation proof.

Get support with your Motion cancellation through stopee

Why stopee helps you cancel subscriptions successfully

Cancelling services should be as easy as signing up for them. Too often, companies hide cancellation buttons deep in account settings or make the process unclear, hoping you will give up and keep paying. Stopee exists to change this. We are a consumer advocacy platform dedicated to helping Malaysian consumers cancel unwanted subscriptions cleanly, recover overcharged fees, and understand their consumer rights.

If you have cancelled Motion but are still being charged, or if Motion is refusing to process your cancellation, Stopee can guide you through escalation to KPDN, TTPM, or your bank. We also maintain up-to-date cancellation guides for hundreds of services, so you always know the current steps and what to watch out for.

Stopee has helped thousands of consumers cancel motion and similar subscription services, recover unauthorised charges, and take control of their spending. If your cancellation did not work as expected, visit Stopee and use our support resources to resolve the issue quickly.

Summary: cancel Motion without losing money

Motion is a powerful productivity planner, but it is not right for everyone. If you have decided to cancel, follow the steps in this guide carefully: identify where you subscribed, cancel through that same channel, save your confirmation, and monitor your bank account on your final billing date.

You have legal protection under the Consumer Protection Act 1999. If Motion charges you after you cancel, or refuses to process your cancellation, you can escalate to KPDN, TTPM, or your bank. Keep all proof of cancellation and unauthorized charges, and do not hesitate to dispute the charge with your bank if needed.

Stopee is here to support you at every step. Our guides cover the full cancellation process for Motion and hundreds of other services used in Malaysia. We have helped thousands of consumers stop unwanted subscription charges and reclaim control of their finances. If you have questions about your Motion cancellation or need help disputing a charge, visit Stopee today.