Manage Motion

How to cancel motion and avoid surprise charges

What motion is and why you might want to cancel

Motion is an AI-powered scheduling and productivity platform designed to automate your calendar management, task prioritization, and team collaboration. The service combines intelligent time blocking, meeting scheduling, and AI-driven task capture into a single workspace-all aimed at reducing the manual work of planning your day.

You subscribe to Motion because you want to save time and focus more deeply on your priorities. But subscription costs add up, and if Motion no longer fits your workflow, your budget, or your team's needs, canceling is a straightforward process. At Stopee, we help you understand exactly when and how to cancel, so you keep control of your spending.

Core features at a glance

Motion includes AI-powered schedule optimization, intelligent task prioritization, calendar consolidation from multiple sources, and team workspace collaboration. The platform also offers automated note capture, meeting scheduling assistance, and integrations with popular calendar systems. Keep in mind that Motion regularly updates its feature set as it refines its product offerings.

Why cancellation matters

Subscription services renew automatically-often without a reminder email hitting your inbox at the right moment. If you no longer use Motion, letting it renew wastes money. If your trial period is ending and you haven't decided whether to keep the subscription, you need a clear cancellation path. Stopee exists to ensure you understand your options and take action before an unwanted charge hits your card.

Motion subscription plans and pricing

Motion offers tiered pricing for individuals, teams, and enterprise customers, with costs varying based on billing frequency and the number of seats.

Typical pricing structure

Key pricing details you need to know

First, Motion charges differ significantly between monthly and annual billing-annual plans typically offer a discount but commit you to a longer period. Next, if you subscribed through an Apple In-App Purchase on your iPhone, you must cancel through Apple's settings, not Motion's website. Additionally, trial periods vary in length, so check your confirmation email to know exactly when your trial ends and billing begins. Most importantly, your billing statement shows your exact plan name and renewal date; consult it before you start the cancellation process.

Many users discover too late that annual plans renew without fanfare. Keep in mind that the sooner you cancel, the sooner you stop the renewal cycle.

How to cancel your motion subscription

Cancellation depends on whether you subscribed directly through Motion's website or via Apple In-App Purchase.

Cancel motion if you subscribed directly online

This method applies if you signed up through motion.app or a web browser and pay with a credit card or PayPal.

1. Log into your Motion account at the official Motion website.
   • Use the email and password associated with your account.
   • If you forgot your password, use the "Forgot password" link on the login page.
2. Navigate to your workspace settings.
   • Click your profile icon or avatar in the top right corner.
   • Select "Workspace settings" from the dropdown menu.
3. Go to the "Plan & billing" section.
   • Look for a tab or link labeled "Plan & billing," "Billing," or "Subscription."
   • This section displays your current plan and renewal date.
4. Find and select the cancellation option.
   • Look for a button or link that says "I'd like to cancel my plan," "Cancel subscription," or "Downgrade plan."
   • Note: Only the primary account holder (Individual or Team Admin) can cancel.
   • Pro tip: Take a screenshot of this page before you proceed, so you have proof of the cancellation date and any refund terms offered.
5. Confirm your cancellation.
   • Motion may ask you why you're canceling or offer a discount to stay.
   • Read any popup text carefully-it will tell you if you're eligible for a refund or if your access ends immediately or at the end of your billing cycle.
   • Click the final "Confirm cancellation" button.
6. Verify the cancellation by checking your email.
   • Motion should send a confirmation email within minutes.
   • Save this email-it proves you canceled and the date you canceled.
   • Check your account settings again to confirm the subscription no longer appears active.

Cancel motion if you subscribed via apple In-App purchase

If you downloaded the Motion app from the Apple App Store and subscribed through In-App Purchase, you must cancel through Apple's settings-Motion cannot process this cancellation for you.

1. Open the Settings app on your iPhone, iPad, or Mac.
   • On iPhone or iPad: Settings > [Your Name] > Subscriptions.
   • On Mac: System Settings > [Your Name] > Subscriptions.
2. Tap or click "Subscriptions."
   • You'll see a list of all active subscriptions linked to your Apple ID.
3. Find and select "Motion" from the list.
   • Look for the app name in the subscriptions list.
   • Tap or click on it.
4. Select "Cancel subscription."
   • A menu may appear with options such as "Edit," "Manage," or "Cancel."
   • Choose the option to cancel the subscription.
5. Confirm the cancellation.
   • Apple will ask you to confirm and may offer a discount or shorter plan as an alternative.
   • Select the final "Confirm" button to complete the cancellation.
6. Watch for confirmation.
   • Apple sends a confirmation email to your Apple ID email address.
   • Your access to Motion continues until the end of your current billing period, then stops automatically.
   • Warning: Do NOT delete the Motion app from your device yet-doing so before your subscription ends may cause confusion about your cancellation status.

Cancel a motion team or business plan

If you manage a team or business subscription, only an admin or workspace owner can cancel the plan.

• Log in with your admin account and navigate to Workspace settings > Plan & billing.
• You'll see options to cancel, downgrade, or modify the number of team seats.
• Canceling a team plan typically ends service for all team members, so communicate this change before you proceed.
• If you want to downgrade instead-reducing the number of seats rather than canceling entirely-select that option instead of full cancellation.

What happens after you cancel motion

Cancellation does not mean instant loss of access-understanding the timeline helps you plan your transition to another tool.

Your access timeline after cancellation

First, if you cancel during an active billing period, you typically retain access until the end of that period. Next, if you cancel an annual plan, you may receive no refund (most annual subscriptions are non-refundable unless Motion is experiencing technical failures). Additionally, if you cancel a monthly subscription within a specific window-often 14 days-you may qualify for a refund. Most importantly, Motion's help documentation will specify the refund policy for your exact plan type at the time you cancel.

Pro tip: Request a refund explicitly if you think you qualify. Some companies require you to ask; they won't offer one automatically.

After cancellation: what to do next

You took the step to cancel, and now you need to protect yourself and transition smoothly.

• Export your data before your access expires. Download any schedules, tasks, notes, or reports you need from Motion's export or data download feature (usually found in settings).
• Update your calendar integrations. If you connected Motion to Google Calendar, Outlook, or Apple Calendar, verify that your events and tasks are still showing in those native apps.
• Notify your team members if you canceled a shared workspace. Confirm that team members are aware the workspace is shutting down and have copied or exported what they need.
• Monitor your bank statement for the next 30 days. Verify that the refund processes (if eligible) and that no surprise charges appear after your cancellation date.
• Delete the Motion app from your phone if you wish, but only after your access period has fully ended.

Refunds and billing disputes

Motion's refund policy depends on your plan type and how long ago you subscribed.

When motion refunds you

Most annual subscriptions are non-refundable unless Motion fails to deliver the service or experiences an outage that prevents you from accessing core features. Monthly plans may qualify for a refund if you cancel within a specific window-often 14 days from the start of your billing period-depending on Motion's published policy. Refunds requested after that period typically result in credit toward a future month rather than cash back.

If Motion was billed through an Apple In-App Purchase, Apple handles refunds, not Motion. You must request a refund through Apple's app store and your account settings.

How to request a refund

1. Check Motion's help article on refunds to confirm your eligibility.
   • Visit help.motionapp.com and search for "refund policy" or "billing disputes."
   • Read the exact terms for your plan type.
2. Contact Motion's support team if you believe you qualify.
   • Use the in-app chat, support form, or email address listed in Motion's help documentation.
   • Include your account email, the date you subscribed, and the date you canceled.
   • Explain why you believe you qualify for a refund (e.g., "I canceled within 14 days of my first charge").
3. Keep records of all communications.
   • Save screenshots of emails, chat transcripts, and your billing statements.
   • These become important if you need to escalate a dispute.
4. If Motion denies your refund request and you believe it's unfair, file a chargeback with your credit card company.
   • Contact your bank or card issuer and explain the situation.
   • Provide copies of your cancellation confirmation and refund denial.
   • Your bank investigates and may return the funds to your account.

Your consumer rights and protections

Federal law and state regulations protect you when you subscribe to software and services in the United States.

Federal trade commission act and automatic renewals

The Federal Trade Commission (FTC) enforces the Negative Option Rule, which requires companies to obtain your affirmative consent before charging you for any subscription. Most importantly, companies must make cancellation just as easy as enrollment. If Motion makes it significantly harder to cancel than to sign up, that violates the Negative Option Rule.

The FTC also requires that companies send you a reminder email before each renewal charge. If Motion failed to send you a renewal notice, you have grounds for a complaint.

State-level protections

Many states, including California and New York, have enacted stronger protections. California's Automatic Renewal Law, for example, requires companies to obtain explicit consent to charges and to provide clear cancellation instructions. If Motion does not comply with these requirements, your state's attorney general office can pursue enforcement on your behalf.

Escalation: filing a complaint

If Motion refuses to honor a refund you believe you deserve or ignores your cancellation request, you have official channels:

• File a complaint with the Federal Trade Commission at reportfraud.ftc.gov.
• Contact your state attorney general's office (search "[your state] attorney general consumer protection" online).
• Report the issue to your state's Better Business Bureau.
• If Motion charged you fraudulently, file a dispute with your credit card company or bank.

Stopee encourages you to document everything and file complaints when companies ignore legitimate cancellation or refund requests. These complaints help regulators identify patterns of abuse.

Common mistakes when canceling motion

Many people rush through cancellation and regret it-here are the traps to avoid.

Mistake 1: canceling in the app instead of account settings

Deleting the Motion app from your phone does NOT cancel your subscription. Many users mistakenly believe uninstalling the app stops billing. It does not. You must cancel through your account settings (or Apple's subscription menu if you subscribed via In-App Purchase). After you cancel, you can then safely delete the app.

Mistake 2: missing the refund window

If your plan allows refunds within 14 days, missing that window by even one day means no refund. Once the window closes, you forfeit the right to a cash refund. Mark your calendar the moment you subscribe, so you know exactly when your refund eligibility expires.

Mistake 3: not taking screenshots of your cancellation confirmation

If a dispute arises, you need proof that you canceled on a specific date. Motion's confirmation email is your best evidence. Pro tip: Screenshot both the cancellation confirmation page and the follow-up email. Store these in a folder titled "Subscriptions" so you can find them quickly if you need to dispute a charge.

Mistake 4: canceling a team plan without telling team members

If you manage a team subscription and cancel without warning, your team loses access suddenly. This creates confusion and resentment. Always notify your team at least one week before you cancel a shared plan, giving them time to export their data and transition to another tool.

Mistake 5: ignoring unexpected charges after cancellation

Mistakes happen-Motion's billing system may process a renewal charge after you canceled, or a delayed charge may appear weeks later. If you see a charge after your cancellation date, contact Motion's support immediately and escalate to your bank if Motion does not refund you within 5-7 business days. The longer you wait, the harder it is to prove the charge was unauthorized.

Checklist: your cancellation action plan

Use this checklist to ensure you cancel Motion correctly and protect yourself afterward.

Comparing motion to alternatives

If you're canceling Motion because it doesn't fit your workflow, you may want a quick look at how other scheduling tools compare.

Why stopee helps you take control

Subscription services count on inertia-they hope you forget to cancel or assume the process is too complicated. At Stopee, we make sure you understand exactly what you're paying for, when you need to act, and how to cancel without hassle or hidden charges. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds they deserved, and take back control of their spending.

If you're ready to cancel Motion, follow the steps above and keep your proof. If Motion resists your cancellation or refund request, remember your rights under the Federal Trade Commission Act and escalate to your state attorney general's office. You have more power than you think, and Stopee exists to remind you that your consent matters-companies cannot force you to keep paying.

How to contact motion support

If you have questions during cancellation or need to dispute a charge, reach out to Motion's support team through their help center at help.motionapp.com. Use the in-app chat or support form to get a faster response. Always include your account email and the issue you're experiencing so support can assist you quickly.

Taking control of your subscriptions is easier than ever with Stopee's clear, step-by-step guidance. Cancel Motion today, and never pay for a service you don't use again.