Manage Motion

How to cancel motion and reclaim your time and money

About motion and why you might want to cancel

Motion is an AI-powered productivity platform that automates your calendar and task scheduling. The service combines intelligent task management with calendar integration, learning your work patterns to suggest optimal times for completing your projects. If you're considering cancellation, you're not alone-many users find that the premium cost doesn't align with their actual workflow, or they've discovered simpler alternatives that suit their needs better.

At Stopee, we understand that subscription services can accumulate silently, and sometimes they simply don't deliver the value you expected. Motion positions itself as a premium solution for busy professionals, but that premium price tag deserves justification. Whether you're switching to a cheaper tool, finding the AI features less helpful than anticipated, or just tightening your budget, you have clear rights as a UK consumer.

Who uses motion and common reasons for cancellation

Motion appeals to entrepreneurs, project managers, and professionals juggling multiple priorities. However, cancellation reasons vary widely. Some users report that the AI scheduling doesn't match their unpredictable workday. Others find the interface overwhelming or discover that basic calendar tools meet their needs without the premium cost. Budget constraints, unused features, or switching to competitor apps like Notion, Todoist, or Asana are also common triggers.

The financial impact of keeping motion active

If you're paying £25-30 monthly on the standard plan, or you've committed to an annual subscription, keeping a service you don't actively use represents real money flowing out of your account every month. Over a year, that's £300-360 for a monthly plan, or a substantial upfront payment locked into an annual contract. Cancelling promptly stops the bleeding and frees up budget for tools you actually use.

Motion subscription plans and pricing

Understanding Motion's pricing structure helps you identify exactly what you're paying for and whether a refund or pro-rata credit applies to your cancellation.

Individual and team subscription options

Motion offers tiered pricing depending on whether you subscribe monthly or annually and whether you're an individual user or part of a team.

Hidden costs and billing details

Motion typically bills through Stripe or PayPal. If you've connected a payment method, charges renew automatically on your billing date. Some users discover overage fees or charges for additional team members added mid-cycle. Always check your last invoice to confirm your exact plan type and renewal date before you cancel-this information becomes crucial if you're entitled to a refund.

Your consumer rights under UK law

Stopping a Motion subscription is your legal right, and UK consumer protection law backs you up in specific situations.

The consumer rights act 2015 and your cancellation rights

Under the Consumer Rights Act 2015, you have a statutory 14-day cooling-off period from the date you purchase a subscription service. This applies to digital services, including Motion. If you cancel within 14 days of your initial purchase, you're entitled to a full refund, provided you've had a reasonable opportunity to test the service. Motion cannot charge you a cancellation fee during this window.

After the 14-day period ends, you lose the automatic cooling-off right. However, Motion's own terms of service may offer additional cancellation windows or refund policies-Stopee recommends checking these carefully before you commit to annual billing.

Terms of service and what motion actually promises

Motion's terms typically state their refund policy explicitly. Monthly subscriptions generally allow cancellation at any point, with your subscription ending at the next billing cycle. Annual subscriptions often have stricter terms-some platforms offer no refund if you cancel after 14 days, whilst others allow pro-rata refunds if you've used the service for fewer than, say, 3 months.

Pro tip: Before you cancel, search your email for Motion's confirmation email or visit your account settings to download your terms. Screenshot them. This protects you if a dispute arises about refund eligibility.

Escalation: what to do if motion refuses your cancellation request

If Motion refuses to process your cancellation or denies a refund you believe you're entitled to, escalate to the Financial Conduct Authority (FCA) or your payment provider. If you paid by credit or debit card, you can request a chargeback through your bank if Motion doesn't respond within 30 days. The Information Commissioner's Office (ICO) can also advise on data privacy concerns if you're worried about your information after cancellation.

How to cancel motion step by step

Cancellation typically happens in your account dashboard, though the exact process depends on how you signed up.

Cancelling motion via the web dashboard

1. Log in to your Motion account at motion.app or your registered email address.
   • If you can't remember your password, use the "Forgot password" link on the login screen.
   • Check your spam folder if you don't receive the reset email within 5 minutes.
2. Navigate to Account Settings or Billing & Subscription-this is usually in the top-right menu under your profile icon.
   • Look for a gear icon or your name/email address.
3. Locate the Subscription or Plan section.
   • You'll see your current plan, billing date, and payment method listed here.
4. Select Cancel subscription or Downgrade.
   • Motion may show you a discount offer or ask why you're leaving-this is optional feedback.
   • Warning: Do not click "Pause" if you want to cancel permanently. Pausing temporarily suspends billing but doesn't end your subscription.
5. Confirm your cancellation on the final screen.
   • Motion will send a confirmation email within minutes. Save this email-it's your proof of cancellation.
6. Verify that your billing dashboard shows Cancelled or displays no upcoming charges.
   • Check this again 24 hours later to be certain.

Cancelling motion through your payment provider

If you cannot access your Motion account or the web dashboard doesn't show a cancellation option, you can cancel through your payment provider directly.

1. Log in to your card issuer's app or website (Revolut, Wise, your bank's portal, etc.).
   • Search for "recurring payments," "subscriptions," or "standing orders."
2. Find Motion in your active subscriptions list.
   • Look for charges labelled "Motion," "motion.app," or the company name on your statement.
3. Select Cancel or Stop payment.
   • Your provider will confirm the cancellation immediately.
4. Request a confirmation email or screenshot the cancellation confirmation.
   • This becomes your proof if Motion disputes the cancellation.
5. Contact Motion support directly to notify them you've cancelled and request any refund due.
   • Include your confirmation screenshot in your message.

Cancelling a motion team subscription

If you're the team owner or account administrator, cancellation works similarly to individual subscriptions. However, team plans sometimes require you to remove all team members before you can cancel the main account-check the terms first.

1. Log in as the account administrator.
   • Team subscriptions have specific admin roles. Verify you have permission to manage billing.
2. Navigate to Team Settings or Billing & Team Plans.
3. Select Manage subscription and then Cancel team plan.
   • Motion may ask you to reassign projects or remove members first.
4. Follow the cancellation flow to confirm.
   • You'll receive a final invoice showing pro-rata charges if you cancel mid-billing cycle.

What happens after you cancel motion

Cancelling a subscription can feel anticlimactic, but several important actions follow to ensure a clean break and protect your data.

Immediate after-cancellation steps

The moment your cancellation is confirmed, Motion will typically disable your account within 24 hours. You won't lose access to your data immediately-most SaaS platforms allow a brief grace period for you to export your task lists, notes, and schedules. Act quickly, though. Stopee recommends exporting your data within 48 hours of cancellation.

1. Download or export all your tasks, projects, and calendar data while you still have access.
   • Look for an Export or Download data button in settings.
   • If Motion doesn't offer a direct export, screenshot or manually copy important information.
2. If you've integrated Motion with Google Calendar or Outlook, disconnect the integration.
   • Log in to Google Calendar or Outlook and revoke Motion's access in connected apps.
   • This prevents Motion from attempting to modify your calendar after cancellation.
3. Verify your calendar is intact without Motion.
   • Check that your meetings, events, and personal notes are still there and accurate.
4. Delete the Motion app from your phone or laptop if you've downloaded it.
   • Uninstall from your phone's app store and your computer's Applications folder.

Handling your data after cancellation

After 30-90 days (depending on Motion's data retention policy), your account and all associated data will be permanently deleted. If you need your historical data longer, export it immediately. Additionally, consider requesting data deletion confirmation from Motion's privacy team if you're concerned about your personal information being retained.

Refunds and pro-rata billing explained

Your refund eligibility depends entirely on when you cancel and which plan you're on.

Monthly subscription refunds

If you're on a monthly plan and you cancel within 14 days of purchase, you're entitled to a full refund under the Consumer Rights Act 2015. After 14 days, monthly subscriptions typically offer no refund-you've already paid for that month's access. Your subscription simply ends at your next billing date.

Example: If you signed up on 1 January at £25 and cancelled on 10 January, you're due a full £25 refund. If you cancel on 20 January (after 14 days), you keep access until 1 February at no additional charge, but no refund is due.

Annual subscription refunds and pro-rata credits

Annual plans are trickier. If you cancel within 14 days of purchase, you're entitled to a full refund of your upfront annual payment. After 14 days, many companies don't offer automatic refunds but may offer pro-rata credits if their terms allow it.

Pro tip: Check Motion's specific refund policy in your confirmation email or terms of service. Some premium SaaS platforms offer 30 or 60-day money-back guarantees beyond the legal minimum-Motion may be one of them.

Requesting a refund from motion

1. Log in to your Motion account and navigate to Billing or Invoices.
   • Screenshot your last invoice showing the full amount paid and the date.
2. Contact Motion's support team via email or in-app chat.
   • Use the subject line: "Refund request for [Your email address] - Subscription cancelled [date]"
3. Clearly state your cancellation date and request refund eligibility based on the 14-day cooling-off period if applicable.
   • Attach your invoice and cancellation confirmation email.
4. If Motion denies your refund without a valid reason, escalate to your payment provider.
   • File a chargeback or dispute through your card issuer's app within 120 days of the charge.
5. Track the timeline carefully-refunds typically process within 5-10 business days.
   • Check your bank account and email for confirmation.

Common mistakes when cancelling motion

Cancelling a subscription can feel stressful, especially if you're worried about being charged again or losing your data. Knowing these pitfalls helps you cancel cleanly and avoid unnecessary complications.

Mistake 1: confusing "pause" with "cancel"

Motion's dashboard may offer a "Pause subscription" option that looks like cancellation but isn't. Pausing temporarily stops charges but keeps your account active and billing will restart automatically. If you want to end your subscription permanently, always select "Cancel," not "Pause."

Mistake 2: not checking your 14-day window

The Consumer Rights Act 2015 gives you exactly 14 days from purchase to claim a full refund. After day 14, your leverage disappears. If you're within this window, request cancellation and a refund explicitly. If you're outside it, focus on verifying your cancellation is processed so no future charges occur.

Mistake 3: cancelling via your bank without notifying motion

Cancelling your recurring payment at your bank stops the charges but doesn't formally cancel your account with Motion. The company may still consider your subscription active, and you could face complications if you later use Motion again. Always cancel through Motion's dashboard first, then verify through your payment provider as a backup.

Mistake 4: forgetting to disconnect calendar integrations

If you don't revoke Motion's access to Google Calendar or Outlook, the app may continue trying to access your calendar data even after your subscription ends. This creates confusion and potential security concerns. Disconnect integrations before your account access expires.

Mistake 5: not exporting your data in time

Motion deletes inactive accounts after 30-90 days. If you don't export your task lists, projects, or notes before this window closes, they're gone permanently. Export everything immediately after cancellation confirmation.

Cancellation checklist for motion

Use this checklist to ensure you've completed every step and haven't missed anything critical.

What to do if motion won't cancel or ignores your request

If Motion's dashboard doesn't show a cancellation option, your account is locked, or the company ignores your cancellation request, you have legal remedies.

Direct contact with motion's support team

Start by emailing Motion's support team. Use a clear, dated subject line referencing your subscription and request. Stopee recommends sending this email from the address associated with your Motion account so there's no identity confusion. Expect a response within 48-72 hours if the company is responsive. If you don't hear back after 5 business days, escalate.

Payment provider intervention

Your bank or card issuer can forcibly stop recurring charges. Log in to your banking app, find Motion in your active subscriptions, and select "Stop recurring payment" or "Block merchant." This instantly halts future charges. However, it doesn't constitute a formal cancellation-Motion may later claim you still owe for services rendered. Always pair this with a written cancellation request to Motion.

Regulator escalation

If Motion refuses to acknowledge your cancellation after 30 days of written requests, escalate to the Financial Conduct Authority (FCA). You can also file a complaint with Citizens Advice Consumer Service. These bodies have authority to fine companies that ignore consumer cancellation rights. Provide them with copies of all your cancellation requests and Motion's non-response as evidence.

Compare motion to alternative productivity tools

If you're cancelling because Motion doesn't fit your workflow, here are simpler, cheaper, or better alternatives worth considering.

Final steps and contact information

Once your Motion subscription is cancelled and you've exported your data, your relationship with the service ends. However, keep your cancellation confirmation and invoice for at least one year in case a billing dispute arises.

What to keep after cancellation

1. Your cancellation confirmation email from Motion.
2. A screenshot of your billing dashboard showing "Cancelled" status.
3. Your last invoice showing the amount paid and date.
4. Any refund confirmation or email from Motion's support team.
5. Bank statements showing the final charge and any refund processing.

Where to escalate if problems persist

If Motion charges you again after cancellation or refuses to refund an eligible amount, contact:

• Motion support: support@motion.app or the help chat within your account dashboard.
• Your payment provider: Revolut, Wise, your bank, or your credit card issuer.
• Financial Conduct Authority (FCA): www.fca.org.uk/consumers/how-report-complaint
• Citizens Advice Consumer Service: www.citizensadvice.org.uk/about-us/our-work/policy/policy-topics/consumer-policy-topics-and-research/

Why stopee can help

Cancelling a subscription shouldn't require a how-to guide-but companies often make it deliberately difficult. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and escape recurring charges. Whether you're leaving Motion for a better tool, cutting costs, or simply reclaiming your financial independence, Stopee provides the step-by-step guidance, legal frameworks, and escalation support you need. Visit Stopee.com to explore guides for cancelling other services, discover refund eligibility checks, and access templates for demanding your money back.

Cancelling Motion is straightforward when you know the exact steps. You have clear UK consumer rights, a 14-day refund window, and multiple channels to enforce your cancellation if Motion resists. Take action today, export your data immediately after, and move to a productivity tool that actually serves your needs. Your calendar and your bank balance will thank you.