Manage Motogp

How to cancel MotoGP and stop auto-renewal charges in malaysia

What is MotoGP and how it works in malaysia

MotoGP is the official subscription platform for live motorcycle racing content, operated by Dorna Sports. If you're in Malaysia and subscribed to watch live races, replays, or season coverage, you're paying in ringgit through an international service with no local support office.

The service and its subscription options

MotoGP offers three main paid plans: VideoPass (365 calendar days of access), Monthly VideoPass (30-day auto-renewal), and FullPass (VideoPass plus timing data for the season). The platform also runs limited free trial windows before selected Grand Prix events, but these are not ongoing free access-they're promotional periods only.

Auto-renewal is enabled by default after your subscription expires. Season subscriptions renew automatically on 17 February if you haven't cancelled, and monthly plans renew every 30 days unless you turn off renewal actively. This is a critical detail: many Malaysian users discover unwanted charges because they didn't cancel before the renewal date.

Pricing and what malaysian subscribers actually pay

MotoGP charges in euros, not ringgit. Your card issuer converts the amount at their exchange rate when the charge hits. Based on published pricing, the yearly VideoPass costs €172.00 (approximately RM877 at current rates), while the monthly plan sits at €39.10 (roughly RM199). Your actual statement may vary slightly due to bank exchange margins and card fees-something Stopee has seen frustrate many Malaysian subscribers.

There's no physical Malaysian office, no local phone support, and no live chat. All inquiries go through the online help centre at motogp.com/en/help-center/account or email to [email protected]. This means your cancellation must happen online, and your proof of cancellation is entirely digital.

Why malaysian users cancel MotoGP

Common reasons to stop your subscription

You might cancel because you've finished watching the season, the subscription cost feels too high, buffering and regional access issues make viewing painful, or you simply forgot to turn off auto-renewal and want your money back. All of these reasons are valid-and Stopee recognises that the auto-renewal trap catches many Malaysian subscribers off-guard.

Some users cancel after realizing they're not watching enough races to justify nearly RM200 monthly. Others experience poor streaming quality during live broadcasts, which feels particularly frustrating when you're paying international rates. Whatever your reason, the process should be straightforward-and it will be once you know exactly where to click.

When you should cancel before it's too late

If your renewal date is approaching, don't wait. MotoGP allows cancellation up to 24 hours before the automatic renewal for season subscriptions, but monthly plans can be trickier. The sooner you act, the safer you are from an unwanted charge. Stopee advises checking your renewal date immediately and cancelling if you've made your decision-there's no benefit to delaying.

How to cancel MotoGP on the website

Step-by-step cancellation via motogp.com

If you subscribed directly through the MotoGP website, this is your cancellation route. Follow these steps exactly to avoid confusion.

1. Go to motogp.com and log in with your account email and password.
   • If you've forgotten your password, use the "Forgot password" link and reset it via email first.
2. Click on your account profile icon (usually top right corner) and select Account Settings or My Account.
   • Look for the section labeled "Subscriptions" or "Active Subscriptions".
3. Find your current active subscription (VideoPass, Monthly VideoPass, or FullPass).
   • You'll see your plan name, renewal date, and amount charged.
4. Click Modify the renewal or Manage subscription next to your active plan.
   • Do not click "Pause" if that option appears-click the cancellation option specifically.
5. Select Cancel renewal or Cancel subscription from the menu.
   • The system may ask you why you're cancelling. You can skip this or provide feedback-your choice.
6. Confirm your cancellation when prompted and take a screenshot of the confirmation page showing renewal is now off or cancelled.
   • This screenshot is your proof. Save it with today's date in the filename.
7. Check your email immediately for a confirmation message from MotoGP or Dorna.
   • Warning: If you don't receive an email confirmation within 10 minutes, the cancellation may not have processed. Return to your account and check the subscription status again.

What to do if the website cancellation doesn't work

Pro tip: If you reach the cancellation button but it fails or loops back, try a different browser or clear your cookies and log in again. Sometimes cached data blocks the process.

If the website option repeatedly fails, email [email protected] directly with the subject "Cancellation Request-[Your Email Address]". Include your full name, account email, subscription type (VideoPass, Monthly VideoPass, or FullPass), renewal date, and a clear statement: "I am requesting immediate cancellation of my subscription effective today." Stopee has seen MotoGP respond to direct emails within 24-48 hours when the web tool fails.

How to cancel MotoGP if you paid through app store or google play

Cancellation via iPhone or iPad (App store)

If you subscribed through the Apple App Store, you must cancel within Apple's system, not through the MotoGP website. The website cancellation won't work for app subscriptions.

1. Open the Apple App Store on your iPhone or iPad.
2. Tap your profile icon (top right corner with your initials or photo).
3. Select Subscriptions from the menu.
4. Find MotoGP in your active subscriptions list.
5. Tap MotoGP and select Cancel Subscription or Edit.
6. Confirm the cancellation and Apple will show you the date your access ends (you typically keep access until the current billing period finishes).
7. Take a screenshot showing the subscription status as cancelled or expires [date].

Warning: Do not delete the MotoGP app itself. Deleting the app does not cancel your subscription-it only removes the app from your device. You must follow the steps above inside the App Store settings.

Cancellation via android (Google play)

Android users follow a similar path through Google Play, not the app itself.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top right corner).
3. Select Manage subscriptions or Subscriptions and membership.
4. Find MotoGP in your active subscriptions.
5. Tap MotoGP and select Cancel subscription.
6. Choose your cancellation reason (optional) and confirm.
7. Google Play will show you the final date of access. Screenshot this confirmation.

Both Apple and Google will send you a cancellation confirmation email. Check your inbox and spam folder to confirm the email arrived. If it didn't, return to the subscription settings and verify the status manually-sometimes the email system lags.

Understanding refunds and your consumer rights in malaysia

When you can claim a refund under malaysian law

Malaysia's Consumer Protection Act 1999 gives you the right to cancel within 14 days if you subscribed online and didn't use the service materially. This applies to MotoGP subscriptions purchased through the website or app.

If you subscribed fewer than 14 days ago and have not watched live races or accessed significant content, you can request a refund. Send an email to [email protected] with the subject "Refund Request-14 Day Cancellation" and include: your full name, account email, subscription date, amount charged, and a statement that you have not materially used the service.

Pro tip: Stopee recommends keeping your streaming history clear if you plan to claim the 14-day refund. If MotoGP can see you watched multiple races, they'll decline the refund. If you haven't watched anything, mention this explicitly in your email.

After the 14-day window

Once 14 days have passed since your purchase, refunds become discretionary. MotoGP is not legally obligated to refund you under Malaysian law. However, you can still request a goodwill refund by emailing [email protected] and explaining your situation-buffering issues, access problems, or unused service. Some subscribers succeed with this approach; others don't. It depends on MotoGP's response.

If MotoGP refuses a refund you believe you're entitled to, escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNKK) or contact the Federation of Malaysian Consumer Associations (FOMCA). Stopee has seen this approach pressure companies into reconsidering refund decisions.

What happens after you cancel MotoGP

Access and final billing dates

When you cancel, you typically retain access until the end of your current billing period. If you cancel mid-month, you keep watching until the 30-day period ends. If you cancel before a season renewal date, you access the service until that date passes. Your final charge has already been processed-cancellation stops only future charges.

Check your cancellation confirmation email for the exact "access ends" date. This is critical information because MotoGP won't grant refunds if you continue using the service after cancellation.

Avoiding re-subscription by accident

After cancellation, do not re-enter your payment details on the MotoGP website or app unless you consciously choose to resubscribe. A single click on a "renew" button or advertisement could restart billing automatically. Be aware of this risk in the days following your cancellation.

If a charge appears on your card after you've cancelled, Stopee advises screenshotting your cancellation confirmation and disputing the charge immediately with your bank. Malaysian banks generally process subscription disputes within 5-10 business days if you provide proof of cancellation.

Common mistakes when cancelling MotoGP

Traps that cost you money

It's frustrating when you think you've cancelled but a charge still appears. Here are the mistakes that lead to unwanted billing:

Mistake 1: Pausing instead of cancelling. Some subscription interfaces offer a "pause" button that feels safer than cancellation. Don't use it. Pausing temporarily stops access but auto-renewal still fires at the next scheduled date. Click cancel, not pause.

Mistake 2: Cancelling only on the website, not on the app. If you subscribed through App Store or Google Play, cancelling on the MotoGP website alone won't work. You must cancel within Apple or Google's system specifically. Many users get caught by this split.

Mistake 3: Not taking a screenshot. Digital proof is everything when you're disputing a charge. Screenshot the confirmation page and save the confirmation email. Without these, your bank may side with MotoGP.

Mistake 4: Ignoring the renewal date. If you cancel one day after your renewal date, you've already been charged for another cycle. Cancellation prevents the next charge, not the one that just hit. Know your exact renewal date before cancelling.

Mistake 5: Deleting the app without cancelling the subscription. Deleting the MotoGP app does absolutely nothing to your subscription. The app is just a player. Your billing runs independently through App Store or Google Play, and you must cancel there.

Pricing summary and comparison table

MotoGP subscription plans at a glance

Note: Ringgit estimates assume 1 EUR = 5.10 MYR. Your actual charge depends on your bank's exchange rate on the date of transaction. Always expect a small variance.

Checklist before and after cancellation

Your essential cancellation checklist

Use this checklist to ensure you cancel safely and retain proof of your action.

• Before cancelling: Write down your renewal date (check your last invoice or subscription page).
• Before cancelling: Take a screenshot of your current subscription page showing plan, price, and renewal date.
• Before cancelling: Open your last payment receipt from your card, App Store, or Google Play.
• During cancellation: Follow the correct method (website for web subscriptions, App Store for iPhone, Google Play for Android).
• During cancellation: Do not click "pause"-click "cancel" or "cancel subscription" explicitly.
• After cancellation: Screenshot the confirmation page immediately, including any confirmation number or message.
• After cancellation: Check your email (including spam) for a confirmation message from MotoGP or Dorna within 10 minutes.
• After cancellation: Log back into your account 24 hours later and verify the subscription status shows as "cancelled" or "inactive".
• After cancellation: Set a reminder for your previous renewal date to check if an unwanted charge appears.
• If a charge appears: Dispute it with your bank immediately and attach your cancellation screenshot as proof.

Contact information and escalation

How to reach MotoGP support and malaysian consumer authorities

MotoGP operates no physical office in Malaysia, so all contact happens digitally.

MotoGP support channels:

• Email: [email protected] (response time typically 24-48 hours)
• Help Centre: motogp.com/en/help-center/account (online articles and FAQs)
• Live chat: Not available for Malaysian subscribers
• Phone: No public Malaysian phone line

If MotoGP refuses to cancel your subscription or denies a refund you believe you deserve, escalate to Malaysian consumer authorities:

• Ministry of Domestic Trade and Consumer Affairs (KPDNKK): 1-800-88-5959 or kpdnkk.gov.my
• Federation of Malaysian Consumer Associations (FOMCA): 03-4101 5058 or fomca.org.my

Both agencies can investigate complaints and pressure MotoGP to comply with Malaysian consumer law. Stopee has seen consumers succeed with this approach when direct negotiation fails.

Why stopee helps you cancel smartly

Empowering malaysian consumers to take control

Stopee exists to guide you through subscription cancellations-whether that's MotoGP, streaming services, or any recurring charge. We understand that auto-renewal is designed to be difficult, that digital confirmations get lost in email spam, and that international services sometimes ignore cancellation requests. Stopee has helped thousands of consumers cancel their unwanted subscriptions, recover refunds, and take back control of their wallets.

Your cancellation should never feel like a battle. By following this guide step-by-step, keeping your screenshots, and knowing your rights under Malaysian law, you can cancel MotoGP confidently. If you encounter resistance from MotoGP, Stopee's framework of consumer escalation points ensures you're never powerless-you always have a next step.

Cancellation is your right. Stopee is here to make sure you exercise it successfully.