Manage Motogp

How to cancel MotoGP and stop automatic charges in the philippines

What MotoGP is and why you might want to cancel

MotoGP is the official streaming platform for the MotoGP World Championship, operated by Dorna Sports under Spanish law. In the Philippines, you likely subscribed to VideoPass, which grants you access to live races, practice sessions, replays, and archive content through the web or mobile app. The service renews automatically unless you actively cancel, which is where most subscribers run into trouble.

You may have signed up thinking you bought a one-time event pass, but MotoGP's promotional free access periods often blur the line between limited and recurring subscriptions. Many Philippines users discover unexpected charges weeks or months later because they never received a clear renewal reminder or misunderstood the subscription terms at checkout.

The good news is cancellation is straightforward if you know the right steps, and Stopee has helped thousands of consumers like you navigate this exact situation. This guide walks you through every cancellation method, your refund rights under Philippine law, and the mistakes to avoid.

How MotoGP billing works in the philippines

MotoGP displays pricing in Philippine pesos (PHP) during checkout, but charges may fluctuate based on exchange rates and cross-border banking fees if your payment method is foreign-currency-linked. Your subscription renews automatically on the date shown in your account, and you receive no reminder email before the charge posts.

The service operates under Spanish law, not Philippine law, which means disputes are technically routed to Madrid courts. However, the Consumer Act of the Philippines (Republic Act No. 7394) still protects you as a Filipino consumer-more on that below.

Why you should cancel before the next billing date

Every day you wait after deciding to cancel is a day closer to your renewal charge. MotoGP charges drop immediately into your bank account or payment provider, and recovering the money requires formal complaints to Dorna or your bank. Cancelling now stops the next charge dead and prevents you from paying for a service you no longer use.

Pricing and subscription plans in the philippines

MotoGP offers several subscription tiers, and the one you bought depends on when you signed up and what access level you chose. Here is what each plan costs and covers in Philippine pesos.

Pro tip: Costs shown are approximate and may vary month to month based on your bank's exchange rates. Log into your account now to see your exact current plan and next renewal date-this is your starting point for safe cancellation.

Your consumer rights under philippine law

Even though MotoGP operates under Spanish law, you have rights as a Philippine consumer that protect you during cancellation and refund disputes. Understanding these rights strengthens your position if the company refuses to cancel or refund your money.

The consumer act of the philippines and automatic renewal

The Consumer Act of the Philippines (Republic Act No. 7394) requires all businesses-including foreign digital services-to clearly disclose automatic renewal terms before charging your payment method. Section 8 specifically protects you against unfair or deceptive practices in advertising and sales.

If MotoGP did not clearly inform you that your subscription would auto-renew, or if the renewal terms were buried in fine print, you have grounds to file a complaint with the Department of Trade and Industry (DTI). Stopee advisors regularly see cases where vague checkout language violates this law, and the DTI takes these complaints seriously.

Your right to cancel within 14 days

MotoGP's own policy grants you a full refund within 14 calendar days if you have not consumed digital content (live or archived video, or live timing data). This aligns with international e-commerce standards and Philippine consumer protections.

Important: The 14-day clock starts when you subscribe, not when you first watch. If you cancel on day 15, you forfeit the refund-even if you only watched one race. Mark your subscription date in your phone's calendar right now.

What to do if MotoGP refuses to cancel or refund

If support@dorna.com or support@motogp.com ignores your cancellation request or denies your refund, escalate to the Department of Trade and Industry Consumer Complaint Hotline at (02) 8734-6060 or file an online complaint at dti.gov.ph. The DTI has authority to compel foreign companies to honour consumer protections, and Stopee has seen companies reverse denials once the DTI opens an investigation.

How to cancel MotoGP via web account

If you subscribed directly on motogp.com using your email and payment card, this is your primary cancellation route. The process is quick once you know the exact path.

1. Log into your MotoGP account at motogp.com using your email and password
   • If you forgot your password, click "Forgot password" and reset via the email link
   • Use the same email address you provided at signup
2. Navigate to My Account (usually a user icon or menu in the top right)
   • On mobile, this may appear as a hamburger menu (three horizontal lines)
3. Click Subscriptions in the left sidebar or main menu
   • You should see a section labelled "Current Subscription" or "Active Plans"
4. Locate your active VideoPass and click View Details or Manage
   • This shows your plan type, renewal date, and payment method
5. Click Modify Renewal (or Cancel Renewal if it appears directly)
   • If you see "Pause Subscription" instead, click that-it stops auto-renewal without deleting your account
6. Confirm the cancellation by clicking Cancel Renewal or Turn Off Auto-Renewal
   • MotoGP will ask if you want to provide feedback; you can skip this step
   • Wait for a green success message or confirmation screen
7. Take a screenshot showing "Renewal Off" or "Auto-Renewal Disabled"
   • This screenshot proves cancellation if you later dispute a charge

Warning: Some accounts show a "Cancel Renewal" button immediately, while others require you to click "Modify" first. If the button does not appear, try refreshing the page or switch to desktop if you are on mobile. Mobile browsers sometimes hide the button due to layout issues.

If you subscribed on the apple app store or google play

If your subscription was purchased through your iPhone or Android device, MotoGP's web account tools may not display a cancel button. You must cancel through the app store that charged you.

1. Open the app store where you bought the subscription
   • iPhone users: open the App Store app, tap your profile icon, select "Subscriptions"
   • Android users: open Google Play, tap your profile icon, select "Payments and subscriptions" > "Subscriptions"
2. Find "MotoGP" in your active subscriptions list
   • On Apple: tap MotoGP, then tap "Cancel Subscription"
   • On Google Play: tap MotoGP, then tap "Cancel Subscription"
3. Confirm the cancellation and take a screenshot of the confirmation screen
   • Apple may ask "Are you sure?" - tap "Yes, cancel subscription" to finalise
   • Google Play shows "Your subscription was cancelled"; screenshot this message
4. Log into your MotoGP web account to verify the renewal has stopped
   • Go to My Account > Subscriptions and confirm it shows "No active subscription" or a future cancellation date

Pro tip: App Store and Google Play cancellations take 24-48 hours to sync with MotoGP's main servers. Your subscription may still appear "active" in the MotoGP app for a day or two-this is normal, not a sign the cancellation failed.

Claiming your refund within 14 days

You qualify for a full refund if you cancel within 14 calendar days of subscribing and have not watched any live or archived video content. The refund process requires you to contact MotoGP support directly.

How to request your refund

Email your refund request to support@dorna.com or support@motogp.com. Include these details in your email:

• Your MotoGP account email address and username
• Subscription start date (from your confirmation email or account page)
• Subscription plan type (Monthly, Annual, etc.)
• Amount charged in Philippine pesos
• A statement: "I am requesting a refund under the 14-day right of withdrawal. I have not accessed any live or archived content."
• Screenshot of your subscription details page showing the start date

Send this email from the same address you used to create your MotoGP account. Support typically responds within 3-5 business days in English.

What happens after you request a refund

MotoGP will review your request and either approve the refund or deny it based on their content consumption records. If approved, the refund posts to your original payment method within 7-14 business days. Your bank may take an additional 2-3 business days to show the money in your account.

Warning: If you watched even 10 seconds of a race or accessed the live timing feature, MotoGP may deny your refund and cite their "no consumption" policy. They can access your viewing history on their servers, so be truthful in your refund request.

If MotoGP denies your refund

If support rejects your refund claim without a clear reason, respond with a follow-up email asking them to explain in writing why your content consumption disqualifies you. Request they provide a screenshot of your viewing history. Many times, companies deny refunds with vague language, and requesting written proof forces them to review the decision.

If they refuse again, file a complaint with the Department of Trade and Industry or escalate to your bank's dispute team (chargeback). Stopee has helped hundreds of Philippine users recover denied refunds through the DTI process.

What happens after you cancel

Cancellation is emotionally satisfying, but the process does not end the moment you click the button. Understanding what comes next protects you from surprise charges and confirms your cancellation worked.

Your access and the final billing date

You keep full access to MotoGP until the current billing cycle ends. If you cancel a Monthly VideoPass on day 10 of a 30-day cycle, you can watch until day 30-then access stops. You are not refunded for the remaining days; that is the trade-off for cancelling mid-cycle.

MotoGP does not send a final reminder email before your access expires. Mark your last access date in your phone calendar to avoid the surprise of logging in one day and finding yourself locked out.

Checking your cancellation status

Log back into your MotoGP account 24 hours after cancelling. Go to My Account > Subscriptions and confirm one of these statuses:

• "No active subscription" or "Subscription cancelled"
• A future date showing "access expires on [date]"
• An "inactive" or "paused" label on your subscription tile

If your subscription still shows as "active" after 48 hours, contact support@motogp.com and ask them to manually verify the cancellation.

Monitoring your bank account after cancellation

Check your bank or payment app for charges 5-7 days after your cycle end date. If a charge appears after you cancelled, flag it immediately with your bank as an unauthorized transaction. You have 60 days to dispute the charge under Philippine banking regulations.

Pro tip: Take a screenshot of your bank transaction history showing no charge appeared after your cancellation date. If you need to file a dispute later, this evidence strengthens your case.

Common mistakes that prevent cancellation

Cancellation frustration often comes from simple mistakes that trap you in the subscription loop. Knowing these pitfalls saves you time, money, and stress.

Closing the app or deleting it does not cancel

Many users think uninstalling the MotoGP app stops the subscription. It does not. The app is just a window into your account; your subscription lives on MotoGP's servers and renews regardless of whether the app is installed. You must formally cancel through the web account or app store settings.

Forgetting to cancel on both web and app store

If you subscribed on the App Store but later thought you cancelled via the web, you may have only cancelled one source. Check both locations to be certain. Log into both your MotoGP web account and your App Store or Google Play subscriptions. If either still shows your plan as active, complete the cancellation there.

Missing the 14-day refund window

The refund clock starts when you subscribe, not when you first watch. Waiting until day 20 to cancel means you lose refund eligibility, even if you only watched two races. If refund eligibility matters to you, cancel and request the refund immediately after deciding.

Not keeping cancellation proof

Screenshots are your evidence that you cancelled. Without them, you are trapped in a "he said, she said" dispute with MotoGP support if a charge appears later. Save every confirmation screen, success message, and bank transaction showing no post-cancellation charges.

Should you cancel or keep your MotoGP subscription

Cancelling makes sense if you are not watching races, paying more than you expected, or simply lost interest in MotoGP. Keeping your subscription makes sense if you actively follow the sport and enjoy the live replay features. Use this table to clarify your decision.

Cancellation checklist and action summary

Use this checklist to confirm you have completed every cancellation step. Check off each item as you go to avoid leaving tasks undone.

• Take three screenshots of your active subscription, renewal date, and receipt before making any changes
• Log into motogp.com or your app store account (whichever you used to subscribe)
• Navigate to My Account > Subscriptions and locate your active plan
• Click "Modify Renewal" or "Cancel Subscription" and confirm the cancellation
• Wait for and screenshot the success confirmation message
• If you subscribed via App Store or Google Play, cancel in both locations
• If eligible for a 14-day refund, email support@dorna.com within 14 days of subscribing with proof
• Log back in after 48 hours to verify your subscription now shows "cancelled" or "inactive"
• Monitor your bank account 5-7 days after your cycle end date for surprise charges
• File a dispute with your bank if a charge appears after cancellation

How to contact MotoGP support and escalate complaints

You have multiple contact points for cancellation help, refund requests, and unresolved billing disputes. Knowing which channel to use saves time and increases your odds of a quick resolution.

Primary support contacts

General MotoGP support: support@motogp.com - use this for cancellation help, account access issues, and streaming problems.

Billing and automatic renewal disputes: support@dorna.com - use this for refund requests, unexpected charges, and auto-renewal cancellation verification.

MotoGP Help Center: The official help portal at motogp.com/help-center contains account guides and subscription FAQs. Search "cancel subscription" or "automatic renewal" for step-by-step visuals.

If support does not respond or refuses your request

Escalate to the Department of Trade and Industry (DTI) Consumer Complaint Division at (02) 8734-6060 or file an online complaint at dti.gov.ph. The DTI handles foreign companies that violate Philippine consumer law and can compel refunds if needed.

You may also contact your bank or payment provider and request a chargeback if MotoGP refused a legitimate refund claim. Most Philippine banks recognize 14-day digital refund rights and will reverse the charge if you provide proof of cancellation.

Final thoughts on cancelling MotoGP

Cancelling your MotoGP subscription stops automatic charges, protects your bank account, and frees up money for services you actually use. The process takes fewer than five minutes if you follow the steps above, and your refund eligibility window opens immediately when you cancel.

Remember: take screenshots at every step, cancel on both the web and your app store if you subscribed through mobile, and request your refund within 14 days if you qualify. If MotoGP refuses to cancel or denies your refund without valid reason, the Department of Trade and Industry stands behind you as a Philippine consumer.

Stopee has helped thousands of Philippine subscribers cancel MotoGP and recover unexpected charges. Whether you decide to cancel or pause your subscription, you now have the knowledge to do it safely and the rights to back you up if things go wrong. For more support navigating cancellations and protecting your consumer rights, visit Stopee at stopee.com-your trusted resource for stress-free subscription management in the Philippines.