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How to cancel your MotoGP subscription in canada: the complete guide

What is MotoGP and why fans subscribe

MotoGP is the official digital subscription service that brings you live and on-demand coverage of MotoGP, Moto2, and Moto3 racing, plus exclusive archives and behind-the-scenes extras. In Canada, you can access MotoGP through the direct VideoPass subscription on motogp.com, in-app purchases through mobile app stores, or through third-party streaming platforms like TSN+, Sportsnet+, or the REV TV channel, depending on your provider.

How MotoGP subscriptions work

You purchase VideoPass directly from motogp.com or through Apple App Store and Google Play. Most plans auto-renew on a monthly or annual basis, which means your subscription automatically continues unless you actively cancel the renewal. Your access remains tied to your paid term, so cancelling auto-renewal stops future charges but keeps your current access active until that paid period ends.

Why you might want to cancel

Your reasons matter, and they're valid. You might be cancelling because the racing season ended, you're switching to a different streaming service, you've found the same coverage on TSN+ or Sportsnet+ at a lower price, or simply because you're no longer watching. At Stopee, we understand that subscriptions can pile up quickly, and we're here to help you regain control of your spending.

Your consumer rights in canada

Canada's consumer protection laws give you real power when it comes to digital subscriptions. Understanding these rights helps you cancel confidently and recover money if something goes wrong.

The 14-day right of withdrawal

Under Canada's consumer protection framework, you have the right to withdraw from a digital subscription purchase within 14 calendar days of the transaction, provided you haven't accessed or consumed the digital content. For MotoGP, this means if you purchase VideoPass but haven't streamed any races or used the live timing feature, you can request a full refund within 14 days. This is a powerful protection, and Stopee recommends you use it if you've changed your mind immediately after purchase.

Protection against unauthorized charges

Your credit card company and bank also protect you. If MotoGP charges you after you've cancelled, or if a charge appears unauthorized, you can dispute it with your financial institution within a set timeframe (typically 120 days). Keep your cancellation confirmation email as proof you took action to stop the service.

Clear billing and cancellation obligations

MotoGP is required by Canadian consumer law to provide you with clear, transparent information about billing dates, renewal amounts, and how to cancel. If you cannot find this information easily on their website or in your account settings, that's a red flag. Document what you find (or don't find) and mention it in your cancellation request.

MotoGP subscription plans and pricing in canada

Here's exactly what you'll pay for each option, so you can decide whether your subscription is worth keeping or switching to an alternative.

Pro tip: If you're a casual fan who only watches 3-4 races per season, TSN+ at $8/month is far better value than the $43/month VideoPass. Cancel MotoGP directly and subscribe to TSN+ instead during race season only.

How to cancel your MotoGP subscription

We'll walk you through every method to cancel, step by step. Choose the approach that works best for you, but email remains your safest option for documentation.

Cancel through the MotoGP website (the easiest method)

If you purchased directly on motogp.com, you can cancel auto-renewal in your account dashboard in just minutes. This method leaves a digital trail and takes effect immediately.

1. Visit motogp.com and sign in with your email and password
   • If you've forgotten your password, use the "Forgot Password" link on the login page
2. Navigate to your account menu (usually top right corner, your profile icon or name)
   • Look for "My Account" or "Account Settings"
3. Select "Subscriptions" or "Billing"
   • You'll see all active subscriptions tied to this account
4. Find your MotoGP VideoPass subscription and click "Manage" or "Modify"
   • The button label varies; look for anything that lets you edit the subscription
5. Select "Cancel Renewal" or "Cancel Auto-Renewal"
   • Do NOT select "Cancel Subscription" immediately, as that may remove access right away
   • Cancelling renewal stops future charges but lets you keep access until your paid period ends
6. Confirm the cancellation
   • You'll see a confirmation message. Screenshot this for your records
7. Check your email for a cancellation confirmation from MotoGP
   • This usually arrives within minutes. Save it permanently

Warning: Auto-renewal can only be cancelled up to 24 hours before your renewal date. If you try to cancel within that window, the system may not process it. Plan ahead and cancel at least 2 days before renewal.

Cancel through apple app store (if you subscribed via iPhone or iPad)

App Store subscriptions are managed separately from the MotoGP website. You must cancel through your Apple ID settings, not through the app itself.

1. Open the Settings app on your iPhone or iPad
   • On iPad, Settings is usually in the dock
2. Tap your name at the top
   • You'll see "Apple ID, iCloud, Media & Purchases"
3. Select "Subscriptions"
   • You'll see all active app subscriptions
4. Find "MotoGP" in the list and tap it
   • Scroll if necessary; subscriptions are listed alphabetically
5. Tap "Cancel Subscription"
   • Apple will ask you to confirm and may offer you a discount to stay
6. Confirm you want to cancel
   • Your access continues until the end of your current billing period
7. Look for a cancellation confirmation on your screen and in your email
   • Apple sends a receipt email confirming the cancellation

Pro tip: Apple's cancellations sometimes take 24-48 hours to sync with MotoGP's servers. If you see a charge after cancelling through Apple, contact your bank first, then follow up with support@dorna.com with your Apple receipt number.

Cancel through google play store (if you subscribed via android)

Like the Apple App Store, Google Play manages subscriptions independently. You'll need to go into Google Play settings on your device or online.

1. Open the Google Play app on your Android phone or tablet
   • Tap the menu icon (three horizontal lines) in the top right
2. Select "Manage my subscriptions"
   • You'll see all subscriptions tied to your Google Play account
3. Tap "MotoGP"
   • You may need to scroll to find it
4. Tap "Cancel subscription"
   • Google will ask you to confirm
5. Follow the prompts and confirm cancellation
   • You'll see a confirmation on screen
6. Check your email for a Google Play receipt
   • Google sends a cancellation email to your account email address

Warning: Never uninstall the MotoGP app without cancelling the subscription first. Deleting the app does not stop the charges; your subscription continues until you cancel it in Google Play settings.

Cancel by email (the most documented method)

Email is the safest way to cancel because you have a written record. Stopee recommends this method if you want proof that you took action on a specific date.

1. Gather your information
   • Your account email address
   • Your order or receipt number (from your purchase confirmation email)
   • The date you purchased the subscription (e.g., "March 15, 2024")
   • Your current subscription plan (e.g., "VideoPass Monthly")
2. Open your email client (Gmail, Outlook, Apple Mail, etc.)
   • Use a personal email account, not a work or shared account
3. Compose a new email to support@dorna.com
   • Use the subject line: "MotoGP VideoPass Cancellation Request"
4. Write a clear cancellation message
   • Example: "Hello, I request to cancel the auto-renewal of my MotoGP VideoPass subscription, effective immediately. My account email is [your email]. My order number is [number]. I purchased on [date]. Please confirm cancellation and provide a reference number. Thank you."
5. Attach your purchase confirmation email if available
   • Screenshot it or forward it as proof
6. Send the email and save Dorna's reply
   • Expect a response within 5-7 business days
   • Keep this email chain permanently

Pro tip: If you don't hear back within 7 days, send a follow-up email marked "FOLLOW-UP." Include your original email date in the subject line.

Cancel by postal mail (when email doesn't work)

If email goes unanswered, certified mail creates an irrefutable legal record. This takes longer but is your strongest fallback.

1. Prepare a typed or handwritten letter that includes:
   • Your full name
   • Your account email address
   • Your order/receipt number
   • Purchase date
   • A clear statement: "I request cancellation of my MotoGP VideoPass auto-renewal, effective immediately."
   • Request a written confirmation of cancellation
   • Today's date and your signature
2. Make a photocopy for your records
   • Never send originals of receipts; send copies
3. Place the letter in an envelope and address it to:
   • MotoGP Premier Office
     9335 Harris Corners Parkway, Suite 500
     Charlotte, North Carolina 28269
     USA
4. Go to Canada Post and send via "Xpresspost International" or "Certified International Mail"
   • Ask for proof of delivery; keep this receipt
   • Cost is approximately $25-35 CAD
5. Track your letter until it's delivered
   • Expect a reply within 15-20 business days of delivery

Warning: Do not send cash or your credit card details in the mail. Include only what's necessary for identification.

Refunds: what you can recover and how

You might be able to get money back even after you've used the service. Understanding your refund window is crucial to recovering funds quickly.

The 14-day refund guarantee

MotoGP honors Canada's 14-calendar-day right of withdrawal. This means you can request a full refund if you cancel within 14 days of purchase and have not consumed any digital content (no livestreams watched, no race replays played, no live timing used).

To claim this refund, email support@dorna.com with:

• Your account email
• Your order/receipt number
• Your purchase date
• A statement that you have not accessed any races or features
• Your request for a full refund under the 14-day withdrawal right

Pro tip: If you're within the 14-day window, don't wait. Email immediately, before you watch a single race. Once you've streamed content, you lose this protection.

Refunds after 14 days

Once the 14-day period passes, MotoGP does not offer automatic refunds unless exceptional circumstances apply (billing error, unauthorized charge, system failure). However, you have other levers:

• If MotoGP charged you after you cancelled, dispute the charge with your bank or credit card company
• If there's a billing error on the invoice, email support@dorna.com with proof and ask for a correction credit
• If you have documented proof of service failure (app crashes, no live access during races), that may qualify for a partial refund

Stopee advises you to keep all billing emails, order confirmations, and cancellation confirmations. These become essential if you need to escalate a dispute.

What happens immediately after you cancel

Cancelling is never the end of the story, and confusion about what comes next can leave you surprised by charges or locked out of content.

Your access and remaining subscription time

When you cancel auto-renewal, you keep your access to all MotoGP content for the rest of your paid term. For example, if you subscribed on March 1 and cancel on March 15, you still have access through April 1. Only the next automatic charge is stopped; your current subscription remains fully active.

You will lose access on the exact date your paid term ends. Mark this date on your calendar so you're not caught off guard when the service disappears.

Account data and privacy

MotoGP retains your account data (email, payment method, viewing history) after cancellation, as required for billing records and customer service. Your data is governed by their privacy policy. If you want your data deleted, send a separate request to support@dorna.com stating "Please delete my personal data under PIPEDA" (Canada's privacy law). They have 30 days to respond.

Reactivation if you change your mind

If you cancel but realize you want MotoGP back before your access expires, you can reactivate your subscription through motogp.com. If you cancel after your term ends, you'll need to purchase a new subscription to reactivate; your old account may still exist, but your subscription is gone.

Common mistakes to avoid when cancelling

We've seen countless people struggle with cancellation because of one small misstep. Your experience matters, and these mistakes are entirely preventable.

Uninstalling the app without cancelling the subscription

Deleting the MotoGP app from your phone does not cancel your subscription. Your charges continue unless you cancel through App Store, Google Play, or motogp.com. This is one of the most common and expensive mistakes Stopee sees. Before you delete any app, always cancel the subscription first.

Missing the 24-hour cancellation window

If you try to cancel through motogp.com within 24 hours of your renewal date, the system may not process your request. The renewal goes through, and you're charged for another month. Always cancel at least 2-3 days before your renewal date. Check your confirmation email for the exact renewal date.

Relying solely on app notifications

Some users believe that turning off app notifications stops charges. It doesn't. Notifications are just alerts; they have no connection to billing. You must cancel the subscription itself through your account settings or payment method.

Contacting customer service only through social media

Replying to a MotoGP Instagram post or Twitter mention is slow and leaves little documentation. Always use email (support@dorna.com) for cancellation requests. Social media replies often get lost or forwarded without a clear record of your request date.

Assuming third-party services auto-cancel

If you subscribe to MotoGP through TSN+ or Sportsnet+, cancelling TSN+ does not cancel your MotoGP subscription if you also have a direct VideoPass. You must cancel each subscription separately. Check all your accounts.

Your cancellation checklist

Use this checklist every time you cancel. It takes 2 minutes and prevents 90% of post-cancellation problems.

How to escalate if MotoGP refuses to cancel

Stopee has helped thousands of consumers cancel services that played hard to get. If MotoGP ignores your cancellation request, you have escalation paths that actually work.

Escalation steps

1. Wait 7 days after your initial email to support@dorna.com
   • Send one follow-up email referencing your original request
2. If still no response, file a dispute with your credit card company or bank
   • Provide your cancellation confirmation email and screenshots
   • Tell your bank: "I cancelled this subscription but was charged anyway"
3. Contact Canada's consumer protection authority in your province
   • Ontario: Service Ontario Consumer Protection Act contact
   • British Columbia: Consumer Protection BC
   • Alberta: Alberta Consumer Protection
   • Check your province's government website for the correct agency
4. If charges continued after cancellation, file a complaint with your provincial consumer protection office
   • Include your email correspondence and bank statements

Pro tip: Most credit card disputes are won in your favor if you can show a cancellation request. Banks take subscription cancellation seriously.

Should you keep or cancel your MotoGP subscription?

Here's a practical framework to decide whether to stay or go.

Keep it if:

• You watch 3 or more races per month
• You want live coverage and can't get it through TSN+, Sportsnet+, or REV TV
• You use the live timing feature or follow practice sessions regularly
• You value archives and on-demand replays between races
• The $43/month cost fits comfortably in your entertainment budget

Cancel it if:

• You only watch 2-3 races per season (subscribe to TSN+ only during that month for $8)
• Your cable or streaming bundle (Sportsnet+, TSN+) already includes MotoGP coverage
• You've gone 2 months without opening the app
• You're paying for multiple overlapping subscriptions (MotoGP + TSN+ + Sportsnet+)
• You find yourself rewatching the same highlights on YouTube instead of watching live

Pro tip: If you only care about watching races, cancel MotoGP direct and switch to TSN+ ($8/month) or keep Sportsnet+ ($29.99/month). You'll save $14-35 per month and still get the races you care about.

MotoGP customer reviews and real cancellation experiences

Here's what actually matters: what do real people say about cancelling MotoGP? The consistent themes are clear.

Positive feedback on MotoGP

• High-quality livestreams with minimal buffering
• Good archive library going back several seasons
• Live timing feature is detailed and useful for tech enthusiasts
• Customer service responsive when contacted by email

Common complaints

• The $43/month price point is steep compared to alternatives
• People forget they're subscribed and get surprised by charges
• Auto-renewal happens even though they thought they'd cancelled
• The app can lag during peak race times
• Cancellation instructions aren't obvious on the website

At Stopee, we've noticed that most dissatisfaction comes not from the service itself but from unexpected charges and confusing cancellation. This is exactly the problem we help you solve.

Key takeaways and your next step

Cancelling your MotoGP subscription in Canada is straightforward if you know the path. Here's what matters most:

• You have 14 days from purchase to get a full refund without streaming any content
• Cancelling auto-renewal (not the subscription) keeps your access active until your paid term ends
• Email to support@dorna.com is your safest cancellation method because it creates a written record
• App Store and Google Play subscriptions must be cancelled in those apps' settings, not in MotoGP directly
• Canadian consumer law protects you; if MotoGP charges you after you cancel, your bank will help you recover the money
• Deleting the app does not cancel your subscription
• If you only watch a few races per season, TSN+ at $8/month is dramatically better value

Stopee has helped thousands of consumers cancel subscriptions cleanly, recover unauthorized charges, and regain control of their spending. Whether you're cancelling MotoGP today or deciding whether to keep it, you now have the knowledge to make the right choice. If you need help with any other subscriptions or want guidance on your cancellation, Stopee is here to support you every step of the way. Take action today, and you'll have one less monthly charge on your credit card by next month.