Manage Crave

How to cancel crave and understand your refund rights in canada

What crave is and why you might want to cancel

Crave is Canada's premium streaming service, offering a library of TV shows, movies and exclusive content from HBO, Showtime and other global partners. You can subscribe directly through Crave's website, through app stores like Apple and Google Play, or bundled with Amazon Prime Video. While Crave delivers quality entertainment, subscription costs add up fast - and if your viewing habits have changed or your budget is tighter, cancelling makes sense.

At Stopee, we help thousands of Canadians navigate subscription cancellations every month, and we know that Crave's cancellation process isn't always straightforward. Some users find the cancel button hard to locate, others worry about refunds or surprise charges. This guide walks you through every method to cancel Crave, explains what happens to your account, and tells you exactly what your consumer rights are under Canadian law.

Why cancel crave

You might cancel Crave for several reasons: you've finished watching your shows, the monthly cost no longer fits your budget, or you prefer a competitor's catalogue. Maybe you subscribed through the wrong platform and want to switch. Whatever your reason, cancelling promptly prevents unwanted charges and keeps your finances on track.

What to expect from this guide

We'll show you exactly how to cancel based on where you subscribed, what happens after you cancel, whether you can get a refund, and what consumer protections exist in Canada. Stopee is here to make sure you cancel smoothly and avoid common pitfalls.

Crave pricing and subscription plans

Before you cancel, review what you're paying for and whether a cheaper tier might work instead.

If you subscribe through Amazon Prime Video, the Standard plan costs $11.99 per month with 2 streams and 1080p resolution. Downgrading to a cheaper tier or pausing your subscription might be a better option than cancelling altogether - but if you're ready to go, Stopee is here to guide you through the cancellation process safely.

How to cancel crave based on where you subscribed

The cancellation steps depend on which platform handles your subscription. Follow the method that matches your sign-up point.

Cancel if you subscribed directly on crave's website

Direct subscriptions are managed through your Crave account, but the cancel option can be surprisingly hard to find.

1. Sign in to your Crave account at crave.ca using your email and password.
2. Navigate to Account in the top menu (usually top-right corner).
3. Select Subscriptions or Billing.
4. Locate your active Crave subscription and look for a "Manage" or "Cancel subscription" button.
   • Warning: Many users report that the cancel button is missing or buried. If you cannot find it after checking twice, move to step 5.
5. If the online option is unavailable, call Crave support directly at 1-888-CRAVE88 (1-888-272-8388) and request cancellation. Have your account email and subscription details ready. Ask for a cancellation confirmation number or email - keep this for your records.
6. After cancellation, check your Crave account to confirm the subscription is no longer listed as active.

Cancel if you subscribed via apple app store

Apple manages App Store subscriptions independently from Crave's website, so you must cancel through your Apple ID settings.

1. On your iPhone, iPad or Mac, open the Settings app (or System Settings on Mac).
2. Tap or click your name at the top.
3. Select Subscriptions.
4. Find and tap Crave in the list of active subscriptions.
5. Tap or click "Cancel Subscription" and confirm.
   • Pro tip: Apple often shows "Offers" or discounted renewal rates at this step. If you're unsure about cancelling, you can ignore these offers and proceed with cancellation.
6. Apple will display a confirmation screen. Note the date when your access ends (typically the end of your current billing period).
7. Alternatively, visit Apple's Manage Subscriptions page on a web browser and follow the same steps.

Important: Crave cannot cancel App Store purchases directly. You must use Apple's tools.

Cancel if you subscribed via google play

Google Play subscriptions are managed through your Google account, separate from Crave's direct subscription system.

1. Open the Google Play Store app on your Android device or visit play.google.com/store/account/subscriptions in a web browser.
2. Sign in with your Google account if prompted.
3. Tap or click Subscriptions.
4. Find Crave and select it.
5. Tap or click "Manage subscription."
6. Tap or click "Cancel subscription."
7. If prompted, select a reason for cancellation (optional, but helpful to Crave). Then confirm.
8. Google will show you the date your access ends. Keep this confirmation for your records.

Cancel if you subscribed through amazon prime video

Prime Video Channels are bundled with your Amazon account and cancelled separately from your Prime membership.

1. Sign in to your Amazon account and go to Prime Video.
2. Select Account from the menu (usually top-right).
3. Under "Prime Video Channels" or "Your subscriptions," find Crave.
4. Click "Edit" or "Manage Channel."
5. Select "Cancel channel" and confirm.
6. Amazon will confirm the cancellation and show the date your Crave access ends. Your Prime Video membership itself is not affected.

What happens after you cancel

Cancellation doesn't mean instant shutdown - understanding the timeline helps you plan your viewing and confirm you're not charged again.

Your access and account after cancellation

When you cancel, you retain full access to Crave until the end of your current billing period. For example, if you cancel on the 15th of a month but your billing date is the 30th, you can watch until the 30th without interruption. The cancellation prevents the next automatic renewal.

Your account details (email, viewing history, saved preferences and login information) are typically retained by Crave according to their account retention policy. This means you can reactivate your subscription later without starting fresh - your profile and watchlist remain intact. However, if you want to close your account entirely and erase your data, contact Crave support separately to request account deletion.

Preventing unwanted charges

After you cancel, monitor your bank or credit card statements for 5-10 days after your billing cycle ends. Most renewal attempts occur automatically on your billing date, and you should see no charge after that date. Pro tip: Set a phone reminder for the day after your access is supposed to end - check your statement to confirm no charge went through. If you see a surprise charge, document it immediately and follow the refund steps in the next section.

Refunds and disputing charges

Crave's refund policy is restrictive, and many users struggle to recover fees. Here's what you need to know.

Crave's official refund policy

According to Crave's Terms and Conditions, refunds - including pro-rated refunds for unused portions of your subscription - are generally not offered after cancellation. Exceptions are rare and handled at Crave's sole discretion. Stopee has reviewed hundreds of user reports, and support frequently declines refund requests, citing the terms of service. If you believe you have grounds for a refund (accidental duplicate charges, technical errors, or unintended subscription), your success rate through Crave support alone is low.

If you subscribed through a third party

If you signed up via Apple, Google Play or Amazon Prime Video, those platforms have their own refund policies that may be more favourable than Crave's direct policy. Here's what applies:

• Apple App Store: Apple allows refunds within 14 days of purchase for most digital services. If you cancel within this window, request a refund through your Apple ID settings or contact Apple Support directly.
• Google Play: Google typically allows refund requests within 48 hours of purchase. Beyond that, refunds are discretionary. Contact Google Play support with your order details.
• Amazon Prime Video: Amazon's refund policy for Prime Video Channels varies. Contact Amazon support and explain the charge. If the charge occurred due to a technical error or you cancelled but were still charged, Amazon may issue a refund as a one-time courtesy.

Pro tip: When requesting a refund through any of these platforms, mention that you cancelled the subscription and were charged anyway. This is grounds for a refund under most third-party policies.

Disputing charges with your bank or credit card company

If Crave charges you after you cancel and refuses a refund, you have the right to dispute the charge with your bank or credit card issuer. This process is called a chargeback. Here's how:

1. Contact your bank or credit card customer service by phone or online banking.
2. Explain that you cancelled your Crave subscription but were charged anyway.
3. Provide your cancellation confirmation (email, screenshot or order number) and your billing statement showing the unwanted charge.
4. Your bank will initiate a dispute investigation, typically taking 30-90 days.
5. Crave may respond to defend the charge. Your bank weighs both sides and decides whether to reverse the charge.

Warning: Chargebacks can be slow and sometimes unsuccessful if Crave's terms of service are seen as sufficient legal cover. However, they remain your strongest consumer protection tool outside of provincial law. Stopee recommends filing a chargeback if direct refund requests fail - you have nothing to lose.

Your consumer rights in canada

Canada does not have a universal automatic cooling-off period for digital streaming subscriptions like it does for door-to-door sales. However, consumer protections still apply in certain situations, and knowing them strengthens your position if disputes arise.

Federal and provincial protections

Streaming services like Crave fall outside most telecom refund regulations because they are not classified as telecommunications services by the Canadian Radio-television and Telecommunications Commission (CRTC). Some provinces offer broader consumer protection under their consumer protection acts, but these typically require proof of misleading marketing, unauthorized charges or unmet contractual obligations.

If Crave charged you without consent, continued to charge you after cancellation, or misrepresented its terms, you may have grounds under your provincial consumer protection legislation. For example:

• Ontario's Consumer Protection Act allows consumers to cancel subscriptions online if they were purchased online.
• British Columbia's Consumer Protection Act includes unfair practice provisions that may apply if Crave's cancellation process is deliberately obscured.
• Alberta's Fair Trading Act protects consumers against misrepresentation.

Stopee recommends reviewing your province's consumer protection authority website or consulting with a consumer advocate if you face a disputed charge of over $50. Many provincial governments offer free guidance.

Escalation and complaints

If Crave support refuses to help and your bank chargeback is unsuccessful, you can file a formal complaint with your provincial consumer protection office or ombudsman. While these bodies cannot force refunds, they can investigate complaints and pressure companies to comply with consumer law. Contact your provincial consumer protection ministry for details.

Common mistakes when cancelling crave

Cancellation should be simple, but many users make avoidable mistakes that cost them money or leave them in doubt. Learning from these errors helps you cancel cleanly.

Mistake 1: not keeping your cancellation confirmation

The single most common error is failing to save your cancellation confirmation. If Crave charges you again and you lack proof of cancellation, your chargeback claim is weaker. Always screenshot the confirmation screen or save the confirmation email. Write down the cancellation date and confirmation number by hand if needed. This takes 30 seconds and protects you for months.

Mistake 2: cancelling through the wrong platform

If you subscribed via Apple but cancel directly on Crave's website, your subscription may not actually cancel - Apple still holds the billing relationship. Always cancel through the platform where you signed up. If you're unsure, check your email receipts to see whether charges come from Crave, Apple, Google or Amazon.

Mistake 3: assuming cancellation means immediate access loss

You keep access until your billing cycle ends, not immediately. If you need to stop watching today, downgrade to the cheapest tier instead of cancelling, and cancel again at the end of the month. This avoids overpaying for days you won't use.

Mistake 4: not checking for charges after the expected end date

Most unintended renewals happen because users don't monitor their statements. Check your bank account 3-5 days after your final access date. If you see a charge, act immediately - the faster you dispute it, the faster it resolves.

Mistake 5: calling crave support without documentation

If you cancel by phone, ask for a cancellation reference number and confirmation email. Don't rely on memory. Support staff change shifts, notes get lost and verbal confirmations carry no weight in disputes. Always get it in writing, even if you have to ask them to send an email confirmation.

Should you actually cancel, downgrade or pause

Before you cancel, consider whether downgrades or pauses might better suit your needs and budget.

Downgrade instead of cancel

If you like Crave but the Premium plan is too expensive, switch to Standard with ads ($14.99/month) or Basic with ads ($9.99/month). You keep your account intact and can upgrade anytime. Many users cancel because they think the price is fixed, when in fact switching tiers is easier than restarting later. Sign into your Crave account and navigate to Account > Subscriptions > Change Plan to downgrade within minutes.

When to cancel entirely

Cancel if you've finished your shows, you prefer another streamer's content or your budget simply doesn't allow any streaming services. Cancelling is the right choice if you plan not to watch Crave for several months - don't pay to keep an account idle.

Checklist before and after you cancel

Use this checklist to ensure you cancel smoothly and protect yourself from surprise charges.

How stopee helps you stay on top of your subscriptions

Cancelling one service is straightforward, but most Canadians carry multiple subscriptions that renew on different dates throughout the month. At Stopee, we've helped thousands of consumers cancel Crave, Netflix, Disney Plus and dozens of other services, and we know the shortcuts that save time and money.

Stopee's consumer guides are built on real cancellation data and user feedback. We flag the exact traps each service uses, tell you which customer service phone numbers actually work and explain your legal rights in plain language. Whether you're cancelling Crave today or managing several subscriptions at once, Stopee empowers you to take control of your spending and cancel on your own terms.

Visit Stopee today to explore cancellation guides for all the services you subscribe to. Our guides have helped thousands of Canadians recover hundreds of dollars in unwanted charges and reclaim their wallets. You're in control - Stopee is here to make cancellation simple, fast and fair.

Contacting crave support

If you need to reach Crave directly, use these official contact methods.

• Phone: 1-888-CRAVE88 (1-888-272-8388) - available Monday to Friday during business hours
• Email or live chat: Via the Crave website's contact page (visit crave.ca and look for Help or Support)
• Mailing address for formal complaints or registered mail: Bell Media, Inc., Crave Customer Service, Toronto, ON, Canada (specific address available on Crave's support page - use registered mail if you need proof of delivery)

Pro tip: If you cancel by phone, request that Crave email you a confirmation. If you send cancellation via registered mail, retain the receipt and tracking number indefinitely.