Manage Crave

How to cancel crave and avoid being charged in the philippines

What crave is and why you might want to cancel

Crave is a subscription streaming service originally built for Canadian audiences, offering HBO content, series, movies, live events, and sports programming. If you subscribed from the Philippines, you likely discovered what thousands of Filipino viewers experience every month: regional access restrictions, buffering problems, and the frustration of paying for content you cannot easily watch.

This guide from Stopee walks you through cancelling Crave step-by-step, protecting yourself from unexpected charges, and understanding your rights under Philippine consumer law. Whether you subscribed directly or through an app store, Stopee has the insider knowledge you need to exit cleanly and reclaim your peace of mind.

The core problem for philippine users

Crave charges your payment method in Canadian dollars (converted to Philippine pesos at your bank's rate), but the service was designed for Canada-based viewers. Research shows Filipino subscribers face persistent regional blocking, meaning you pay but cannot access the full library you thought you were buying. If this sounds like your situation, cancelling before the next billing date is your best move.

Why stopee recommends acting this week

Crave bills automatically on the same day every month. If you delay, you will be charged again and face a longer dispute window. Stopee's team has helped thousands of consumers cancel streaming services, and the single biggest regret is waiting "just one more week." That week costs you ₱1,129 or more.

Crave pricing and what you are actually paying for

Understanding your current plan helps you cancel the right subscription and claim any refund you deserve.

Most Crave subscribers in the Philippines are on the standard ₱1,129 monthly plan. If you added STARZ, you will also need to remove that add-on during cancellation (Stopee covers both in the step-by-step below).

Should you cancel crave right now?

Stopee recommends immediate cancellation if any of these apply to you.

Strong reasons to cancel today

• You have experienced regional blocking (cannot access content in the Philippines)
• You are paying ₱1,129+ monthly but have not used the service in 2+ weeks
• Buffering or streaming quality makes the service unusable from your location
• You have found a cheaper local alternative like HBO Go or Disney+ Hotstar
• Your next billing date is within 5 days
• You cancelled once before but were charged again (recurring charge problem)

Reasons to keep crave

• You have a reliable VPN connection and consistently access the full library
• You are mid-season on a Crave Original and want to finish it
• Your account is paid through a company or family gift card (check with the gifter first)
• You only use it once or twice monthly and find ₱1,129 acceptable

How to cancel crave: step-by-step instructions

Stopee guides you through three cancellation methods-web account, App Store, and Google Play. Choose the path that matches where you subscribed.

Before you take any action

Cancellation mistakes happen when you rush. Take 5 minutes now to protect yourself.

1. Find your latest Crave receipt or payment confirmation email
   • Check your Gmail, Yahoo, or Outlook inbox for "Crave" or "subscription"
   • Note the amount you were charged (in PHP)
2. Log into your bank or payment app and screenshot your next billing date
   • Crave charges on the same date every month
   • If today is the 27th and you are charged on the 27th, you have only 24 hours
3. Decide where you subscribed
   • Did you sign up directly on crave.ca with a credit card?
   • Did you use Apple App Store (iPhone or iPad)?
   • Did you use Google Play (Android phone)?
4. Take a screenshot of your current subscription plan in Crave settings
   • This proves what you paid and when, if a dispute arises

Pro tip: Crave's time zone is Eastern Time (ET), which is 12-13 hours behind the Philippines. If your next charge is tomorrow, cancel today to account for the time difference.

Method 1: cancel through the crave website

Use this method if you subscribed directly on crave.ca with a credit or debit card (not through an app store).

1. Go to crave.ca and log in with your email and password
   • If you cannot remember your password, click "Forgot password" and check your email
2. Click your profile icon or account menu (usually top-right corner)
   • Look for "Account", "Settings", or "My Account"
3. Select "Manage Subscription" or "Subscription Settings"
   • This page shows your current plan and next billing date
4. Click "Cancel subscription" or "Cancel plan"
   • Crave may ask why you are cancelling-select a reason (this is optional, not required)
5. Review the cancellation summary
   • Confirm your plan will end on the date shown
   • Check that you will not be charged again after this date
6. Click the final "Confirm cancellation" button
   • Do not close the page until you see a confirmation screen
7. Take a screenshot of the confirmation page showing the cancellation date
   • Save this as proof in case you are charged again

Crave will send a confirmation email to your inbox within minutes. If you do not see it, check your spam folder. Warning: If the crave.ca website does not load properly from the Philippines, try accessing it from a desktop computer or clearing your browser cache. Do not assume the cancellation failed if the page seems slow.

Method 2: cancel through apple app store (iPhone or iPad)

Use this method if you subscribed to Crave through the App Store (you may have been charged in PHP or USD depending on your payment method).

1. Open the Apple App Store app on your iPhone or iPad
   • Do not open the Crave app itself
2. Tap your profile icon in the bottom-right corner
   • Select "Account"
3. Tap "Subscriptions"
   • You will see a list of all active subscriptions
4. Find and tap "Crave" in the subscriptions list
   • If you have Crave + STARZ add-on, both should appear separately
5. Tap "Cancel subscription" or "Edit"
   • Confirm the cancellation reason (optional)
6. Tap "Confirm" to finalize the cancellation
   • The subscription will end on the current billing period's end date
7. Take a screenshot showing the subscription is now "Cancelled"
   • Apple will send a confirmation email to your associated Apple ID email

Warning: Deleting the Crave app from your iPhone does NOT cancel the subscription. The subscription will continue to charge. You must follow the steps above in the App Store app.

Method 3: cancel through google play (Android)

Use this method if you subscribed to Crave through Google Play on an Android phone or tablet.

1. Open the Google Play app on your Android device
   • Tap your profile icon in the top-right corner
2. Select "Payments and subscriptions"
   • Then tap "Subscriptions"
3. Find and tap "Crave"
   • You will see your subscription details and next billing date
4. Tap "Cancel subscription"
   • Google Play will ask why you are cancelling-this is optional to answer
5. Review the cancellation summary and confirm the end date
   • Your access ends on the last day of the current billing period
6. Tap "Cancel subscription" again to confirm
   • The page will show "Subscription cancelled" when complete
7. Screenshot the cancellation confirmation
   • Google will email a confirmation to your Google account email address

Pro tip: If you do not see "Cancel subscription" but only "View details", tap "View details" first, then look for the cancel option on the next screen.

What happens immediately after you cancel

Cancelling Crave does not feel immediate, and that causes confusion for many Filipino subscribers.

Your access timeline

• Right after you cancel: You keep full access to Crave until the end of your current billing period (usually 30 days from your last charge date)
• On your original billing date: You will NOT be charged again-this is the main point of cancelling
• On the last day of your billing period: Your access stops. You can no longer log in
• After the billing period ends: Crave will not auto-renew

Do not panic if Crave says "Subscription cancelled" but you still have access. This is normal. You paid for the month, so you keep the service until the month is over. What matters is that no new charge will appear.

Check your account after cancelling

Within 24 hours of cancellation, log back into your Crave account and confirm the cancellation took effect.

1. Log into Crave (crave.ca, App Store, or Google Play account)
   • Go to Account or Settings
2. Check "Manage Subscription" or "Subscription Settings"
   • It should say "Cancelled" or show no active plan
   • It should NOT show an upcoming renewal date
3. If it still shows an active renewal date, contact Crave support immediately using the address at the end of this guide
   • This means your cancellation did not process

Refunds and your right to a refund under philippine law

Stopee knows that refunds for streaming services are not automatic, but you have consumer rights in the Philippines that Crave must respect.

When you qualify for a refund

The Consumer Act of the Philippines (Republic Act No. 7394) protects you in these situations:

• Service not delivered: You paid for Crave but could not access content due to regional blocking or the service was unavailable for a significant portion of your billing period
• Misleading advertising: Crave advertised features available in the Philippines that were not actually available
• Unauthorized charges: You were charged after you cancelled or charged without your consent
• Defective service: Constant buffering or technical issues made the service unusable

How to request a refund from crave

Crave does not offer automatic refunds for standard cancellations, but you can request a refund if a problem occurred.

1. Gather your evidence
   • Screenshots of regional blocking error messages
   • Screenshots showing buffering or service downtime
   • Your payment receipts showing the amount charged
   • The cancellation confirmation from above
2. Email Crave support with a clear subject line: "Refund request for regional access issues-[your email]"
   • See the contact section below for the email address
3. In your email, explain briefly:
   • The specific problem (e.g., "Could not access HBO content due to regional blocking")
   • How long the problem lasted
   • What dates you were affected
   • The amount you want refunded (e.g., "₱1,129 for March billing")
4. Attach your screenshots and receipts
   • Be concise-Crave support receives many requests daily
5. Wait 7-10 business days for a response
   • Crave usually replies within this window

Warning: Do not dispute the charge with your bank before contacting Crave first. A bank dispute may lock your account and prevent Crave from responding. Always try Crave support first.

If crave refuses to refund you

Under the Consumer Act of the Philippines, you have the right to escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group if Crave refuses a legitimate refund request.

• Contact the DTI at consumer.dti@dti.gov.ph or visit consumerprotection.dti.gov.ph
• File a formal consumer complaint with your evidence
• The DTI will investigate and may require Crave to refund you or issue a credit
• This process takes 30-60 days but protects your rights

Stopee has seen Filipino consumers win these disputes. Do not accept a "no refund" answer without trying escalation first.

Common mistakes people make when cancelling crave

Cancelling a streaming service should be simple, but small errors lead to being charged again and frustrated disputes.

Mistake 1: deleting the app instead of cancelling the subscription

Uninstalling Crave from your phone does absolutely nothing. Your subscription keeps charging until you cancel it through the payment method (Crave website, App Store, or Google Play). Stopee has helped subscribers who deleted the app and then wondered why they were still being charged 30 days later.

Mistake 2: cancelling too late in the day

If your billing date is today or tomorrow, do not wait. Crave charges at midnight ET (Eastern Time), which is early morning in the Philippines. If it is already late afternoon in Manila and your billing date is tomorrow, you may already be charged by the time you submit the cancellation request.

Mistake 3: not checking the confirmation email

After you cancel, Crave sends a confirmation email to your registered account email. Do not skip this step. If you do not receive the email within 2 hours, your cancellation may not have processed. Log back in immediately and try again.

Mistake 4: believing "You have cancelled" without seeing a final confirmation

Some users see a cancellation prompt and assume it is done. Others close the browser before the final confirmation screen loads. Always wait for a page that explicitly says "Subscription cancelled" or shows "Cancellation confirmed." If you are unsure, go back to your Account settings and verify the subscription shows as cancelled.

Mistake 5: not removing add-ons separately

If you subscribed to Crave + STARZ, you may need to cancel both separately (depending on where you subscribed). Check your subscription page after cancelling to confirm both have ended. If STARZ still shows as active, cancel it immediately.

Your consumer rights and what they mean for you

Philippine consumer law exists to protect you when companies use dark patterns or refuse reasonable cancellations.

Your core rights under the consumer act of the philippines (Republic act no. 7394)

• Right to cancel: You can cancel any subscription you agreed to. No company can trap you indefinitely.
• Right to transparent pricing: Crave must clearly show you the amount charged, the billing date, and how to cancel before you subscribe. If they buried this information, you may have grounds to complain.
• Right to a refund: If the service did not meet the standard claimed (e.g., regional blocking prevented access), you can request a refund.
• Right to dispute unauthorized charges: If Crave charged you after cancellation, you can dispute the charge at your bank and file a complaint with the DTI.
• Right to escalate: If Crave ignores your cancellation request or refund request, you can file a formal complaint with the Department of Trade and Industry (DTI), which can compel Crave to refund you.

Stopee reminds you: these rights are not favours. They are your legal protections as a Filipino consumer. Use them.

Cancellation checklist: confirm you are done

Before you move on, work through this checklist to ensure your cancellation is truly complete and protected.

1. I have taken a screenshot of my cancellation confirmation
2. I received a confirmation email from Crave within 2 hours of cancelling
3. I logged back into my Crave account and confirmed the subscription shows as "Cancelled"
4. I noted the date my access will end (usually 30 days from now)
5. I have not yet been charged again after cancelling (check your bank app)
6. If I had add-ons like STARZ, I confirmed both the main plan and the add-on are cancelled
7. I saved my refund request email (if I sent one) and the confirmation that Crave received it
8. I have marked my calendar for the cancellation end date so I remember when I lose access

If you have checked all eight boxes, your cancellation is secure. If any box is unchecked, go back to the relevant section above and complete that step now.

Key comparison: crave versus local alternatives

Now that you are cancelling Crave, you might consider a Philippine-friendly streaming service instead.

Stopee strongly recommends HBO Go Philippines or Netflix if you want HBO-quality content without regional blocking. Both are ₱399 or less and will not frustrate you with access issues.

Final checklist and next steps

You have read the guide. Now use it.

• Decide which cancellation method applies to you (website, App Store, or Google Play)
• Take 5 minutes to gather your payment details and next billing date
• Cancel using the exact step-by-step instructions for your method
• Save the confirmation screen or email
• Log back in within 24 hours to confirm the cancellation registered
• If you are owed a refund due to regional blocking or service issues, send your request to Crave support with evidence
• If Crave refuses, escalate to the DTI within 30 days
• Set a calendar reminder for the day your access ends

Stopee has walked thousands of Filipino consumers through cancellations exactly like yours. The process is straightforward when you follow these steps. You are not locked in, you have legal rights, and you can cancel today with confidence.

If you run into unexpected problems during your cancellation, Stopee (stopee.com) has community guides and detailed escalation templates for every streaming service. Do not struggle alone-tools and support are available to help you cancel successfully and claim any refund you deserve under Philippine consumer law.

How to contact crave for support or complaints

If your cancellation does not process, you are still being charged, or you want to request a refund, use these contact methods.

Email support

Send your cancellation issue or refund request to:

support@crave.ca

Include your account email, the issue (cancellation not processed or unauthorized charge), and any screenshots. Expect a response within 7-10 business days. If you do not receive a reply, send a follow-up email with "URGENT" in the subject line.

Online support form

Visit crave.ca/support (if it loads from the Philippines) and submit a support ticket. Describe the problem clearly and attach screenshots. Note that the form may be slow from Philippine internet connections-try a desktop browser if the mobile site does not load.

Escalation: department of trade and industry (DTI)

If Crave does not respond within 14 days or refuses your refund request:

DTI Consumer Protection Group
Email: consumer.dti@dti.gov.ph
Website: consumerprotection.dti.gov.ph
Phone: +63-2-8734-4588

File a formal consumer complaint with your evidence (screenshots, receipts, cancellation confirmation, and correspondence with Crave). The DTI will investigate and may require Crave to refund you or provide credit. This process protects your rights under Republic Act No. 7394.

Stopee has supported consumers through exactly these disputes. Your rights are real, and the DTI will enforce them if Crave refuses to cooperate.