Manage Motogp

How to cancel your MotoGP subscription and stop paying in new zealand

What is MotoGP

MotoGP is the official subscription platform for grand prix motorcycle racing, giving you live race streaming, on-demand replays and real-time timing data from the world's premier motorcycle racing championship.

What you get with a MotoGP subscription

When you subscribe, you gain access to live coverage of all MotoGP races, Moto2 and Moto3 classes, plus exclusive replays and archive footage. You can watch via motogp.com or download the mobile app from the App Store or Google Play, depending on your device.

The service includes live timing feeds, on-demand highlights and full race replays available for weeks after the event. Access begins immediately after purchase, and your subscription auto-renews on the same date each month or year, depending on your plan.

Where MotoGP operates and how it's managed

MotoGP subscriptions are managed by Dorna Sports, the rights holder for motorcycle racing globally. In New Zealand, you purchase through the official store at store.motogp.com or via app store channels, and billing is handled by Fanatics (International) Limited, which manages the purchase contract internationally.

This matters for cancellation because where you buy affects how you cancel. If you subscribed directly on the website, you cancel there. If you bought through Apple or Google, you must cancel through their billing systems.

Why you might cancel your MotoGP subscription

There are many valid reasons to stop paying for MotoGP, and Stopee understands each one.

Common reasons people cancel

You might cancel because the racing season has ended, you've lost interest in the sport, or you're cutting back on streaming expenses. Others cancel after discovering MotoGP coverage is available free through other platforms in their region, or because the subscription cost no longer fits their budget.

Some subscribers cancel because they purchased a subscription for a specific race weekend and don't want the auto-renewal. Others simply need a break from the platform during the off-season and plan to resubscribe later.

Financial impact of not cancelling on time

If you forget to cancel before your renewal date, you'll be charged the full subscription price automatically. For monthly plans, this happens every 30 days. For annual plans, you face a much larger charge once per year.

Many people don't realise they're still being charged until weeks or months later when they review their bank statements. Stopping these unwanted charges is straightforward once you know the process, and Stopee is here to walk you through it step by step.

How to cancel your MotoGP subscription

Your cancellation method depends entirely on where you originally purchased your subscription, so identify your purchase channel first.

Cancel your MotoGP subscription directly on the website

If you subscribed by visiting store.motogp.com directly and entering your payment card, use this method to cancel.

1. Open your web browser and go to motogp.com, then click the sign-in link (usually in the top right).
2. Log in with the email address and password you used when you created your account.
3. Once logged in, navigate to your account menu and select "My Account" or "Account Settings".
4. Look for a section labelled "Subscriptions" or "Billing".
5. Find your active subscription and select "Manage Subscription" or "Modify Renewal".
6. Click the "Cancel Subscription" button and confirm your choice.
7. Take a screenshot of the cancellation confirmation page for your records.

Pro tip: Cancel at least 24 hours before your next renewal date to prevent the next charge. Your access continues until the end of your paid period, even after you cancel, so you won't lose anything.

Warning: If you don't see a "Cancel" option in your account settings, your subscription may have been purchased through an app store instead of the website. Check the next section.

Cancel a subscription purchased through the apple app store

If you subscribed using an iPhone, iPad or Apple TV, your subscription is managed through Apple's billing system, not MotoGP directly.

1. On your Apple device, open the Settings app.
2. Tap your name at the top of the screen to open your Apple ID menu.
3. Select "Subscriptions".
4. Find MotoGP in the list of active subscriptions and tap it.
5. Tap "Cancel Subscription" and confirm.
6. Apple will display a final confirmation message; tap it to complete the cancellation.

Pro tip: Apple often offers a brief discount or extension as a last-minute retention offer after you tap cancel. Review this carefully, as it may confuse your cancellation status.

Cancel a subscription purchased through google play

If you subscribed on an Android phone or tablet using Google Play, your billing is handled by Google, and you must cancel through Google's platform.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions".
4. Choose "Subscriptions" and find MotoGP.
5. Tap MotoGP to open the subscription details.
6. Select "Cancel subscription" and confirm your choice.

Pro tip: Google shows you the exact cancellation date and any remaining access period before you confirm. Write this date down so you know when your subscription ends.

Cancel if you purchased through a third-party retailer

In some cases, MotoGP subscriptions are sold through third-party app stores or retailers. If you're unsure where you bought yours, check your email confirmation or bank statement for the merchant name.

• If the charge shows a retailer name other than store.motogp.com, Apple or Google, contact that retailer's customer support and ask them to cancel your MotoGP subscription.
• Provide your subscription email address and the original purchase order number.
• Request written confirmation of your cancellation.

What happens after you cancel your MotoGP subscription

Understanding what to expect after cancellation helps you avoid confusion and ensures you're not accidentally charged again.

Your access during the notice period

When you cancel, you keep full access to MotoGP until the end of your paid billing period. If you cancel mid-month, you still have access through to the end of that month. If you cancel mid-year on an annual plan, you retain access through to the end of that year.

This is not a refund period; it's simply how the service works. MotoGP does not charge a cancellation fee, and you're not required to pay anything extra to maintain access until your subscription naturally expires.

After your subscription expires

Once your final billing period ends, you will no longer be able to log in or view live streams and replays. Any account data you accumulated-such as viewing history or saved content-is retained by MotoGP according to their data retention policy.

If you want to resubscribe in the future, you can sign back in with the same email and password, and your old account history will be available.

Stopping auto-renewal and future charges

Cancellation immediately stops auto-renewal, which means no further charges will appear on your card or payment method. Verify this by checking your account settings a few days after cancellation-your subscription should show as "Cancelled" or "Inactive".

If a charge appears after cancellation, contact your bank or payment method provider immediately and reference your cancellation confirmation. Stopee recommends keeping screenshots of your cancellation confirmation for at least 6 months as proof.

Can you get a refund on your MotoGP subscription

Refund eligibility depends on when you're requesting and whether you've used the service, combined with your consumer rights under New Zealand law.

The 14-day EU rule does not apply in new zealand

European consumers have a legal right to refund digital content within 14 days if it has not been consumed. New Zealand does not have this automatic cooling-off right for digital subscriptions.

This means your refund eligibility is governed entirely by MotoGP's terms and conditions at the time you purchased. In most cases, once a billing period begins and you've accessed content, refunds are not available.

When MotoGP may offer a refund

MotoGP may consider refunds in exceptional circumstances, such as technical failures that prevented access, billing errors, or duplicate charges. To request a refund, contact MotoGP customer support with clear evidence of the issue and your order details.

• Visit the MotoGP Help Center at motogp.com/en/help-center and submit a support ticket detailing the problem.
• Include your order number, the date of the charge and a description of what went wrong.
• Attach screenshots or documentation supporting your claim.
• Allow 5 to 10 business days for MotoGP to review and respond.

Pro tip: If you purchased via Apple or Google, the app store (not MotoGP) handles refunds. Contact Apple or Google first, as they often process refunds faster than the provider.

Your consumer rights in new zealand

New Zealand law protects you even when the service provider's terms are restrictive, and understanding these rights is crucial.

The consumer guarantees act protects your digital purchase

Under New Zealand's Consumer Guarantees Act, any digital service you purchase must be of acceptable quality, fit for purpose and delivered as advertised. If MotoGP fails to deliver these guarantees-for example, if the service is unavailable during major races or if the app crashes repeatedly-you have the right to demand a refund or replacement.

This legal protection exists even if MotoGP's published terms claim no refunds. Stopee advocates for your rights here: if the service is genuinely broken, you are entitled to remedy.

When to escalate to the commerce commission

If MotoGP refuses to address a legitimate breach of the Consumer Guarantees Act, you can escalate to the Commerce Commission, New Zealand's consumer protection authority. The Commission takes complaints about unfair contract terms and service failures seriously.

• File a complaint at comcom.govt.nz if MotoGP has breached the Consumer Guarantees Act and refuses to fix it.
• Provide your subscription details, evidence of the issue and a record of your communication with MotoGP.
• The Commerce Commission may investigate and require MotoGP to honour your rights.

Disputing unauthorised charges

If you're charged after cancellation or charged without authorisation, you have the right to dispute the charge with your bank or payment provider. Most banks and credit card issuers will reverse the charge if you can prove you cancelled or did not authorise it.

Report unauthorised charges to your bank within 20 business days for fastest resolution. Provide your cancellation confirmation and bank statements as evidence.

Common mistakes people make when cancelling

Cancellation feels simple, but small oversights can leave you paying for weeks or months longer than you intended.

Confusing cancellation with deletion

Cancelling your subscription does not delete your account or personal data. It simply stops the auto-renewal. Your account remains linked to your email address, and MotoGP retains your viewing history and payment information according to their privacy policy.

If you want MotoGP to delete your personal data entirely, you must submit a separate data deletion request through their privacy settings or contact their privacy team directly.

Cancelling in the app but forgetting to cancel on the website

If you subscribed directly on the website and then later download the app, you might cancel in the app thinking it cancels your subscription. It does not. You must cancel where you subscribed.

Warning: This is one of the most common reasons people keep paying after they think they've cancelled. Before you close the loop, confirm where you originally purchased.

Waiting until the renewal date to cancel

If you cancel on the same day as your renewal date, you may still be charged because the billing system processes the charge first. Always cancel at least 24 to 48 hours before your renewal date to guarantee the charge is blocked.

Check your account settings to see the exact renewal date and calendar it in your phone with a reminder 48 hours beforehand.

Not keeping cancellation confirmation

After you cancel, take a screenshot of the confirmation page or save the confirmation email. If you're charged again, this proof is essential when disputing the charge with your bank or filing a complaint with Stopee.

MotoGP pricing and plan options in new zealand

Understanding what you're paying for helps you decide whether cancellation is the right choice or if a different plan suits your needs better.

Current subscription plans and pricing

MotoGP offers monthly and annual plans. Exact pricing in New Zealand dollars varies depending on current promotions and whether you subscribe via the website or app store. Visit store.motogp.com or your app store listing to see today's prices.

Pro tip: Annual plans are usually 15 to 20 percent cheaper than paying monthly for 12 months. If you're confident you'll watch for a full season, the annual plan offers better value.

Cancellation checklist for MotoGP

Use this checklist to ensure you cancel correctly and avoid future charges.

• Identify where you purchased: website (store.motogp.com), Apple App Store or Google Play.
• Log in to your account and locate your subscription details.
• Check your next renewal date and set a reminder to cancel at least 48 hours before.
• Cancel using the correct method for your purchase channel.
• Screenshot or save your cancellation confirmation page.
• Verify within 3 to 5 days that your subscription now shows as "Cancelled" or "Inactive".
• Monitor your bank statement or credit card to confirm no charge appears on the renewal date.
• If an unexpected charge occurs, dispute it with your bank and reference your cancellation proof.

Addressing your subscription journey with stopee

Cancelling a streaming subscription should never be a puzzle or a trap, yet many services make it deliberately hard. MotoGP, to its credit, offers straightforward cancellation methods once you know where to look.

The key is identifying your purchase channel, acting before your renewal date and keeping proof of cancellation. Whether you're cancelling because the season has ended, the cost no longer fits your budget or you simply want to try a break, Stopee is here to guide you through every step without judgment.

If you encounter resistance from MotoGP or face unexpected charges after cancellation, Stopee's consumer advocacy resources and tools empower you to dispute them and recover your money. We've helped thousands of consumers cancel subscriptions they no longer want and recover unauthorized charges, and we're ready to help you too. Visit Stopee.com to access cancellation templates, dispute letter generators and detailed guides for hundreds of services across New Zealand.

Support and further information

MotoGP customer support contact details

If you have questions about your subscription, the cancellation process, or need technical assistance, contact MotoGP directly through these channels.

• Help Center: motogp.com/en/help-center (open support ticket 24/7)
• Postal address for billing disputes: Fanatics (International) Limited, which handles MotoGP subscriptions internationally (see store.motogp.com/en/terms--conditions for the current legal address)
• Response time: Allow 5 to 10 business days for support responses

New zealand consumer protection resources

If you need to escalate a complaint or assert your rights under New Zealand law, contact these authorities.

• Commerce Commission: comcom.govt.nz | Phone 0800 943 600 | For complaints about unfair contract terms or service failures
• Disputes Tribunal: disputes.govt.nz | For small-value disputes under $15,000 (free, independent mediator)

You have the power to cancel on your terms, and Stopee is here to ensure you're never left confused or overcharged. Take action today at Stopee.com.