Manage Motogp

How to cancel your MotoGP subscription in the UAE and claim your refund

What is MotoGP and why you might want to cancel

MotoGP is the official digital platform delivering live motorcycle racing coverage, on-demand highlights, real-time timing data and exclusive behind-the-scenes content from the world's premier two-wheel racing series. You access your subscription through motogp.com or dedicated apps on platforms like the App Store, Google Play and Roku.

The service offers three main subscription tiers: VideoPass for live and on-demand race streams, TimingPass for live timing and data, and FullPass combining both. Prices display in Euros (EUR) on the website, though your bank or card provider converts to AED at checkout.

You might want to cancel for several reasons: the season has ended, you no longer follow racing regularly, unexpected auto-renewal charges surprised you, or you prefer to watch highlights elsewhere. Whatever your reason, Stopee is here to guide you through every step of the cancellation process with clarity and confidence.

Key features and what you're paying for

Your MotoGP subscription gives you live race streaming during competition weekends, access to replay content year-round, live timing feeds, and exclusive paddock interviews or documentaries depending on your chosen plan. Billing renews automatically each season unless you actively cancel renewal before the cycle begins.

If you purchased through a third-party app store rather than directly at motogp.com, your subscription lives in that platform's ecosystem, which affects where and how you cancel.

Your consumer rights in the united arab emirates

As a consumer in the UAE, you have protections that apply to digital services, even when purchased from international providers like MotoGP.

UAE law and the 14-day withdrawal window

MotoGP's standard terms reference a 14-day right of withdrawal for unconsumed digital content, aligning with regulations that protect digital purchasers. This means if you subscribe and do not stream any video content or access live timing within 14 calendar days, you have a strong legal basis to request a full refund.

Most importantly: unconsumed means you have not watched even a single race or used the timing feature. If you have streamed any content, the withdrawal window typically closes.

Escalation points if MotoGP refuses your claim

If MotoGP's support team denies a refund you believe you are entitled to under UAE consumer law, you can escalate to the General Authority for Consumer Protection (GACP), a government body that investigates unfair trading practices and unreasonable contract terms. Stopee recommends documenting all communication with MotoGP support before escalating, as the GACP will request proof of your attempts to resolve the dispute directly.

The GACP can compel service providers to honour consumer rights and award compensation if unfair practices are found. This is your backstop if the company refuses to cooperate.

How to cancel your MotoGP subscription step by step

The fastest and most reliable way to cancel is through your online MotoGP account, where you control your subscription status instantly and receive confirmation immediately.

Cancel directly via your MotoGP account (preferred method)

This is the method Stopee recommends because it gives you immediate confirmation and avoids delays from email or postal correspondence.

1. Open your web browser and navigate to motogp.com.
2. Click the login button and enter your email address and password.
   • If you have forgotten your password, click "Forgot Password" and follow the reset link sent to your email.
3. Once logged in, look for your username or profile icon in the top right corner and click it.
   • On mobile browsers, this may appear as a menu icon (three horizontal lines).
4. Select "My Account" or "Account Settings" from the dropdown menu.
5. Look for a section called "Subscriptions," "My Subscriptions" or "Billing."
   • This section displays all active and past subscriptions linked to your account.
6. Find your active MotoGP subscription (VideoPass, TimingPass or FullPass) and click "View Details" or "Manage."
7. Select "Cancel Subscription," "Stop Auto-Renewal" or similar wording.
   • Read the confirmation screen carefully; MotoGP may offer a discounted renewal to tempt you to stay.
   • Confirm cancellation by clicking the final "Cancel" or "Confirm" button.
8. You will see a confirmation message on screen and receive an email confirmation to your registered address within minutes.
   • Pro tip: screenshot this confirmation page as proof of cancellation, especially if you plan to request a refund.

Cancel via third-party app stores (App store, google play, roku)

If you purchased your subscription through an app rather than motogp.com, you must cancel the auto-renewal subscription within that app store's ecosystem, not on the MotoGP website.

1. For Apple App Store subscriptions:
   • Open the App Store on your iPhone, iPad or Mac.
   • Tap your profile icon (top right) and select "Subscriptions."
   • Find MotoGP in the active subscriptions list and tap it.
   • Tap "Cancel Subscription" and confirm the cancellation.
2. For Google Play subscriptions:
   • Open the Google Play Store app on your Android device.
   • Tap your profile icon and select "Manage subscriptions."
   • Find MotoGP and tap it.
   • Tap "Cancel subscription" and confirm.
3. For Roku subscriptions:
   • Press the Home button on your Roku remote.
   • Navigate to "Subscriptions" and select MotoGP.
   • Select "Unsubscribe" or "Cancel" and confirm.

Warning: cancelling the app itself does not cancel your subscription; you must use the subscription management section within each store.

Cancel via email or postal mail

If you cannot cancel online or prefer written documentation, you can request cancellation by email or post.

1. Send an email to support@dorna.com with your full name, email address, order number and request to cancel your subscription.
   • Title the email "MotoGP Subscription Cancellation Request" for clarity.
   • Include the exact date you purchased the subscription and which plan (VideoPass, TimingPass or FullPass).
2. Expect a response within 5-7 business days, though Stopee has seen responses take longer during peak season.
   • Check your spam folder if you do not hear back within a week.
3. Alternatively, send a registered postal letter (with proof of delivery) to Dorna Sports S.L., the company operating MotoGP.
   • See the address section below for the official mailing address.
   • Postal cancellation is slowest and not recommended unless email fails.

Refunds and your right to your money back

Understanding when you qualify for a refund is crucial, because MotoGP's policy is strict once you have consumed content.

The 14-day unconsumed content refund guarantee

Dorna grants a 14-day withdrawal window for digital content that you have not consumed. If you subscribe and do not stream video or use live timing within 14 calendar days of purchase, you have the right to request a refund and MotoGP must process it.

To claim this refund:

1. Contact support@dorna.com within 14 days of your subscription purchase.
2. State clearly that you have not consumed any content (no video streaming, no timing access).
3. Include your order number, full name and the exact purchase date.
4. Request the refund in writing and keep a copy of your email.
5. Allow 10-15 business days for the refund to appear in your account.
   • If payment was by card, the credit posts to your card statement.
   • If payment was by digital wallet, it returns there.

Pro tip: do not log in to watch even one second of video before requesting this refund, as any consumption voids your withdrawal right.

Refunds after content consumption

Once you have streamed any video or accessed live timing, the 14-day window closes and standard refunds are not available. MotoGP will not refund consumed subscriptions except in exceptional circumstances at its sole discretion.

Exceptional cases might include a technical fault preventing access, overbilling (charged twice in error), or a subscription you did not authorize. To apply:

1. Email support@dorna.com with full details of the problem.
2. Explain why you believe a refund is warranted despite content consumption.
3. Provide your order number, account email and supporting evidence (screenshots, payment receipts, etc.).
4. Be prepared that refusal is the most likely outcome, though Stopee has seen compassionate support teams make exceptions for clear mistakes.

What happens immediately after you cancel

Cancelling your subscription stops future billing, but your access does not end abruptly; you keep using the service until your paid period expires.

How long you can keep watching

When you cancel, you retain full access until the end of your billing cycle. For a Season VideoPass purchased in the spring, you can continue streaming through the entire racing season and often into the off-season until shortly before the next season begins. Your access is not cut off the moment you click cancel; this gives you a grace period to download highlights or finish watching races you started.

Your MotoGP account settings show your exact access end date, and you receive an email reminder when your period is about to expire.

Data, account status and auto-renewal

Your subscription status updates in your MotoGP account within minutes of cancellation. The next billing date disappears from your account, confirming that auto-renewal is stopped. Your personal profile, watchlist and viewing history remain on file as long as your account exists, even after subscription ends.

If you want to delete your account entirely (not just the subscription), you must request this separately through account settings or by contacting support@dorna.com, as these are separate actions.

Pricing, currency and what you are paying in the UAE

Understanding the cost structure helps you make informed decisions about cancellation timing and whether a refund is worth pursuing.

How MotoGP pricing works for UAE customers

MotoGP does not publish official AED prices; it displays all prices in Euros on motogp.com. When you checkout from the UAE, your bank or card provider converts EUR to AED using its live exchange rate, which may differ from the official EUR-to-AED rate. You see the AED amount only at the final payment step.

Pro tip: if you want to see the exact AED cost before committing, contact support@dorna.com or check the currency converter on your bank's website using the EUR price displayed on motogp.com.

Common cancellation mistakes and how to avoid them

Cancelling a subscription seems straightforward, but many customers make missteps that cost them money or leave them still charged despite thinking they cancelled. Stopee has tracked these mistakes so you do not repeat them.

Mistake 1: confusing app deletion with subscription cancellation

You delete the MotoGP app from your phone, assume your subscription is gone, and are shocked by a charge weeks later. Deleting the app does nothing to your subscription. The subscription lives in your account or app store profile, not in the app itself. Always cancel through your account settings or app store subscription menu, then delete the app if you wish.

Mistake 2: cancelling during the off-season and forgetting the next renewal

You cancel in December thinking the season is over, but MotoGP auto-renews in March for the new season. You miss the cancellation window because you assumed your old cancellation still applied. Auto-renewal restarts with the new season unless you cancel again. Mark your calendar or set a phone reminder for early March if you do not want the new season subscription.

Mistake 3: not screenshotting your cancellation confirmation

You cancel online, see the confirmation page, but do not save proof. Weeks later you dispute a charge and cannot show your cancellation was requested. Always screenshot the confirmation message and save the email MotoGP sends you. These are your proof if you need to escalate to your bank or the GACP.

Mistake 4: assuming email cancellation is complete without follow-up

You email support@dorna.com but never receive a response. Weeks pass and you are charged again, assuming your email request worked. Email cancellation is not confirmed until you get a reply from MotoGP. If support does not respond within 7 days, send a follow-up email or call your credit card company to initiate a chargeback if you believe the charge is unauthorized.

When to cancel and why timing matters

The best time to cancel depends on what you want: to stop auto-renewal without losing access, to claim a refund, or to end the subscription immediately.

Cancel anytime to prevent future renewal

You can cancel at any point during your subscription and still keep access until the end of your paid period. If you purchase a season pass in March and cancel in August, you keep watching until the season ends, and the auto-renewal for next season never happens. There is no penalty for cancelling mid-season in terms of access loss; you simply stop paying after your current period expires.

Cancel within 14 days for a refund (unconsumed only)

If you want your money back, you must cancel and request the refund within 14 calendar days of purchase and without streaming any content. The sooner you request this, the faster your refund processes. Do not wait until day 14; request by day 10 to leave a safety margin.

Checklist before you cancel

Use this checklist to ensure your cancellation goes smoothly and you do not miss any steps.

How stopee helps you stay in control

Cancelling subscriptions should never feel like a battle against hidden terms and confusing processes. Stopee has helped thousands of consumers cancel streaming services, sports platforms, and digital subscriptions with confidence by providing clear, step-by-step guidance tailored to each service.

Whether you are cancelling MotoGP to save money, switching to a free highlights service, or simply stepping away from the sport, our mission is to empower you with the knowledge and confidence to take action without delay or confusion. We track cancellation methods, refund policies and consumer protection rules so you do not have to.

Stopee stands with you if MotoGP makes cancellation difficult or refuses a refund you are entitled to. Use our resources to document your cancellation, understand your consumer rights, and escalate disputes to the GACP if necessary. Stopee is your advocate in the cancellation process.

Contact information for MotoGP cancellation and disputes

Email support

Send all cancellation requests, refund claims and account inquiries to support@dorna.com. Include your full name, account email, order number and request. Expect a response within 5-7 business days, though response times vary seasonally.

Mailing address for postal cancellation or formal complaints

Dorna Sports S.L.
Madrid
Spain

Register your postal cancellation or complaint using certified mail so you have proof of delivery. Postal processing takes 3-4 weeks, so only use this method if email is unavailable.

Escalation to UAE consumer protection authorities

If MotoGP refuses to honour your refund or cancellation request despite your documented attempts to resolve it directly, file a complaint with the General Authority for Consumer Protection (GACP) in the United Arab Emirates. Provide copies of all emails, cancellation confirmations and payment evidence. The GACP investigates unfair trading practices and can compel MotoGP to refund or compensate you.

Stopee encourages you to pursue this avenue if you believe your rights have been violated, as consumer protection bodies take digital service disputes seriously.