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Cancel Moyra: The Right Way
How to cancel Moyra and stop recurring charges in malaysia
What Moyra is and why you might want to cancel
Moyra operates as a subscription-based digital wellness service centred on personalised astrology, birth chart analysis, and daily horoscope content. You pay a recurring fee to access these features through a mobile app or web account, and if you have decided this service no longer fits your needs, Stopee is here to guide you through a cancellation that actually sticks.
Understanding Moyra as a recurring subscription
Moyra Premium charges you RM61 per month (approximately USD 12.99). This is a recurring subscription, not a one-off purchase, which means your payment renews automatically on the same date each month unless you actively cancel before the renewal date. The service is owned by Moyra Teknoloji Ticaret Limited Sirketi, a company based in Istanbul, Turkey, and may bill you through your app store account or directly via credit card depending on where you signed up.
The key risk with Moyra is that the company does not clearly display its cancellation process on its website or terms page. Many Malaysian users discover this too late, after being charged multiple times beyond the point they wanted to cancel. That is exactly why Stopee recommends you identify your billing source and cancellation deadline before taking any action.
Why malaysian consumers cancel Moyra
Users typically cancel Moyra for three reasons: the content no longer feels relevant, surprise charges continued after an attempted cancellation, or they simply prefer free astrology apps. If you have already tried to cancel once and were still charged, you are not alone, and Stopee will show you the correct method that actually stops the billing.
Some users also cancel because Moyra's terms page lacks transparency around auto-renewal, refund eligibility, and data deletion. If you feel you were not given clear information about charges or cancellation rights before signing up, that is a legitimate consumer protection concern under Malaysia's Consumer Protection Act 1999.
Moyra pricing and what you are paying for
This section breaks down exactly what Moyra charges, where money goes, and whether a refund is likely after you cancel.
Monthly subscription costs in malaysia
Moyra Premium costs RM61 per month. You gain access to personalised birth chart readings, numerology analysis, and daily horoscope content tailored to your astrological profile. There is no annual discount option listed on the current pricing page, and no verified free trial period is advertised before your first charge hits.
If you subscribed through the Google Play Store or Apple App Store, your card is charged via that platform. If you subscribed via moyra.com directly, the charge appears under Moyra Teknoloji on your bank statement. This distinction matters because the cancellation path is different for each billing source.
| Subscription tier | Monthly cost (MYR) | Features included | Renewal cycle |
|---|---|---|---|
| Moyra Premium | RM61 | Birth chart, numerology, daily horoscope | Monthly (automatic) |
| Free tier | RM0 | Limited daily horoscope only | N/A |
Refund eligibility after cancellation
Moyra's terms page does not clearly state a refund policy, which is a red flag under Malaysia's Consumer Protection Act 1999. You have the right to cancel a distance contract within 14 days if you were not given adequate information about the terms, charges, or cancellation method before signing up. After 14 days, a refund depends on whether Moyra's unstated refund policy would apply or whether you can prove misleading billing practices.
Your strongest path to a refund is to: (1) cancel immediately, (2) document the fact that the terms page lacks a clear cancellation procedure, and (3) contact the company in writing requesting a refund. If Moyra refuses, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) in Malaysia, which oversees consumer disputes.
How to cancel Moyra: step-by-step for each platform
Stopping your Moyra charges depends on where you signed up and where your card is being charged. Follow the correct path below, and Stopee recommends you take a screenshot of your cancellation confirmation.
Cancel Moyra through google play store (Android)
If you subscribed via Google Play on your Android phone or tablet, this is your cancellation route.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Manage subscriptions or Payments and subscriptions.
- Find and tap Moyra Premium.
- Tap Cancel subscription.
- Choose your cancellation reason (optional, but helps Stopee understand user pain points).
- Confirm the cancellation by tapping the final Cancel button.
- You should receive an email confirmation within 1 hour. Pro tip: screenshot this confirmation immediately, as it is your proof that the subscription is cancelled.
Warning: Google Play may offer you a discount to stay subscribed. Ignore this and proceed to cancel. You can always re-subscribe later if you change your mind.
Important: Your access will end on the date of your next scheduled charge. If your next billing date is in 2 days, you lose access in 2 days. Plan ahead if you want to download any content before the cutoff.
Cancel Moyra through apple app store (iPhone, iPad)
If you subscribed on an Apple device, use the Apple subscription management system to cancel.
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find and tap Moyra Premium.
- Tap Cancel subscription or Delete subscription (depending on iOS version).
- Choose a reason if prompted.
- Confirm the final cancellation.
- Look for a confirmation message on screen and via email within 1 hour.
Pro tip: Apple sometimes delays the confirmation email by a few hours. Do not assume it is cancelled just because you do not see an email immediately. Check your Apple subscription page again 24 hours later to verify the subscription is marked as cancelled or expired.
Your subscription will remain active until the end of your current billing cycle. You will not be charged again after that date.
Cancel Moyra via website account (direct subscription)
If you signed up directly at moyra.com and are charged via credit card (not through an app store), your cancellation route is less obvious because Moyra does not publish a clear self-service cancellation page. This is where Stopee steps in with the alternative approach.
- Visit moyra.com and log in to your account.
- Look for Settings, Account, Billing, or Subscription sections. The exact menu label varies.
- If you find a Manage Subscription or Cancel Subscription button, click it and follow the prompts to confirm cancellation.
- If no self-service cancellation option appears, you will need to contact Moyra directly via email.
If you cannot find a self-service cancellation option:
- Email [email protected] with the subject line "Cancel Moyra Premium Subscription".
- Include your email address associated with the account, your full name, and the date you would like the subscription cancelled (ideally 3 days before your next billing date).
- Request written confirmation of the cancellation in the reply email.
- Wait for a response within 5 business days. If Moyra does not reply, resend your cancellation request and copy it to your records as evidence of your attempt to cancel.
Warning: Moyra's support team is slow and sometimes unresponsive. Do not assume silence means your subscription is cancelled. Follow up in writing until you receive explicit confirmation, and then verify no charge appears on your next billing date.
What happens after you cancel Moyra
Cancelling Moyra is emotional because you are asking for clarity from a company that has not provided it upfront. Here is what to expect next.
Access and timing after cancellation
Once you cancel, your access to Moyra Premium content ends on the date of your next scheduled charge. This means if you cancel on the 10th of the month and your next billing date is the 25th, you still have access until the 25th. You will not be charged again after that date, assuming the cancellation went through.
To be absolutely certain, check your credit card or app store account statement 3 days after your original billing date has passed. If a charge for RM61 still appears, contact Moyra immediately with your cancellation confirmation email and demand a refund.
Requesting a refund if you were overcharged
If you were charged after your cancellation, or if you cancelled within 14 days of signing up and were not given adequate information about charges or cancellation terms, you have grounds for a refund under Malaysia's Consumer Protection Act 1999.
Follow this escalation path:
- Contact [email protected] in writing, stating the charge date(s) and your cancellation date. Request a full refund.
- Keep all correspondence, screenshots of your account, and bank statements showing the charges.
- If Moyra refuses or does not respond within 14 days, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) via their online portal or visit an office in your state.
- Provide your evidence (cancellation confirmation, charge receipts, and correspondence) to the MDTCA. They will investigate on your behalf and can compel Moyra to refund you.
Stopee recommends you file the MDTCA complaint even if you think the charge is small. Consumer authorities track patterns, and multiple complaints against Moyra will trigger official action.
Your consumer protection rights in malaysia
The Consumer Protection Act 1999 is your legal shield when cancelling subscriptions in Malaysia. Stopee wants you to know these rights exist.
Distance contract cooling-off period
If you signed up for Moyra online or via app without meeting a sales representative in person, you entered a "distance contract". The Act gives you 14 calendar days from the date you received the goods or service to cancel without penalty and request a full refund, provided Moyra did not give you clear information about cancellation or refund terms before you paid.
Moyra's failure to publish a clear cancellation procedure on its terms page suggests it may have violated this rule. If you cancel within 14 days and Moyra refuses a refund, cite Section 60A of the Consumer Protection Act 1999 in your written request to the company.
Right to clear contract information
Moyra must provide you with clear, written information about subscription terms, charges, auto-renewal, and cancellation methods before you sign up. The fact that Moyra's terms page omits a cancellation procedure is a breach of this requirement. You can use this breach to argue for a refund or to lodge a formal complaint with the MDTCA.
Escalation to the ministry of domestic trade and consumer affairs
If Moyra ignores your cancellation request or refuses a refund, the MDTCA is your next step. They have the power to investigate, summon the company, and award compensation. Filing a complaint is free and available to all Malaysian residents. Stopee recommends you gather all evidence (receipts, emails, screenshots) before filing, as this strengthens your case.
Common mistakes when cancelling Moyra
Cancelling a subscription is frustrating when the company makes the process deliberately obscure. Here are the pitfalls Stopee sees users fall into.
Cancelling in the wrong place
Many Malaysian users delete the Moyra app or unsubscribe from app push notifications, then assume they have cancelled the subscription. Deleting the app does nothing to stop the charge. You must cancel through either your app store account (Google Play or Apple) or your Moyra website account directly. Otherwise, you will be charged again on the next billing date.
Missing the 24-hour cancellation deadline
Moyra's pricing information indicates subscriptions auto-renew unless cancelled at least 24 hours before the next billing date. In practice, Stopee recommends you cancel at least 3 days before to avoid delays or disputes. If you cancel on the afternoon before a midnight billing, you risk the charge still going through if there is a time zone or processing delay.
Cancelling without saving confirmation
If your cancellation confirmation email is lost or deleted, you have no proof the company received your request. Always take a screenshot of the cancellation confirmation screen and save the confirmation email to a folder. If a charge appears later, this proof will support your refund request or MDTCA complaint.
Assuming silence means cancellation
If you email [email protected] to cancel and receive no reply, the subscription is not automatically cancelled. You must follow up in writing at least twice, and if still ignored, file an MDTCA complaint. Silence is not confirmation.
Checklist: cancelling Moyra safely
Use this checklist before, during, and after cancellation to ensure you do not get charged again.
| Step | Action | Status |
|---|---|---|
| Before cancelling | Find your next billing date on your account or bank statement | ☐ |
| Before cancelling | Identify where you are being charged (app store or direct card) | ☐ |
| During cancellation | Complete the cancellation steps for your platform (Google Play, Apple, or email) | ☐ |
| During cancellation | Screenshot the confirmation screen or save the confirmation email | ☐ |
| After cancellation | Wait until 3 days after your next billing date, then check your bank or app store account for any charge | ☐ |
| If charged again | Email [email protected] with cancellation proof and demand a refund within 14 days | ☐ |
Contact details and escalation address for Moyra
If you need to escalate your cancellation or file a refund request, use the contact information below.
Moyra customer support
Email: [email protected]
This is the only verified contact method for direct cancellation requests. Do not expect a phone line or live chat. Response times are typically 5 to 10 business days.
Moyra corporate address
Moyra Teknoloji Ticaret Limited Sirketi
Istanbul, Turkey
This is the address listed in Turkish business registries. If Moyra refuses your refund request, you can send a formal letter to this address by registered mail requesting cancellation and refund, with a copy to the MDTCA in Malaysia.
Malaysian consumer protection escalation
Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Kompleks Pertanian Kementerian Pertanian dan Agro-Industri
Putrajaya, Malaysia
Website: mdtcc.gov.my
File a complaint online if Moyra ignores your cancellation request or refuses to refund an overcharge. Include copies of all emails, screenshots, and proof of charges. The MDTCA will investigate and can order Moyra to refund you plus compensation for breach of the Consumer Protection Act 1999.
Final steps and next steps after cancellation
Cancelling Moyra is just the beginning of reclaiming your digital peace of mind. Here is what Stopee recommends you do after the subscription is truly gone.
Verify the cancellation one final time
On the day after your final billing date was supposed to occur, log in to your bank, credit card, or app store account and confirm that no charge for RM61 appears. If it does, you have proof that Moyra continued to charge you after cancellation, which strengthens any refund claim or MDTCA complaint.
Monitor for hidden charges
Check your bank or card statement once per month for the next 3 months. Occasionally, companies attempt a "re-engagement" charge months later, hoping you will not notice. If any charge from Moyra appears after your cancellation date, dispute it immediately with your bank and file an MDTCA complaint.
Leave a review
If your cancellation experience was painful or Moyra overcharged you, leaving a review on app store or independent review sites helps other Malaysian users make informed decisions. Transparency protects the broader consumer community.
Explore alternatives
If you enjoy astrology content, consider free alternatives like Co-Star, The Pattern, or traditional astrology websites before signing up for any paid subscription again. These platforms do not use auto-renewal billing and respect user choice.
Stopee has helped thousands of consumers cancel unwanted subscriptions and recover overcharges by providing clear, step-by-step guidance and escalation paths. Whether you are cancelling Moyra because the content no longer serves you or because the company's unclear billing practices frustrated you, remember that your consumer rights are protected under Malaysian law. Take action, document everything, and do not hesitate to escalate to the MDTCA if the company does not respond. Visit Stopee at stopee.com for guides on cancelling other subscriptions and recovering refunds across digital services worldwide.