Manage Arrae

How to cancel your arrae subscription and get your refund in canada

What arrae is and why you might want to cancel

Arrae is a Canadian wellness company that delivers targeted dietary supplements designed to support sleep, stress relief, digestion, and overall wellness. You can purchase their products as one-time orders or through recurring subscriptions, with pricing ranging from around C$45 to C$65 per bottle. If you've subscribed to Arrae through their website, Apple App Store, or Google Play and now want to stop your deliveries, Stopee is here to walk you through the exact steps to cancel without losing money or facing unexpected charges.

Whether you're cancelling because the supplements didn't work for you, you found a better option, or you simply want to pause your wellness routine, understanding your cancellation options and consumer rights in Canada puts you back in control.

Why people cancel arrae

You might be cancelling Arrae for several practical reasons. The supplements may not have delivered the sleep or stress relief you expected. Your budget might have shifted, and monthly wellness purchases no longer fit your priorities. You could have discovered a competing product that works better for your body. Or you simply want to reset your routine and don't need recurring deliveries right now. Whatever your reason, Stopee recognizes that cancelling should be straightforward, not buried in fine print or customer service queues.

How arrae subscriptions and billing work

Arrae operates three separate payment ecosystems, each with its own cancellation process. First, if you subscribed directly through Arrae's website (arrae.com), your billing and account are managed by Arrae. Second, if you purchased through Apple App Store on your iPhone or iPad, Apple handles your subscription and billing. Third, if you subscribed via Google Play on Android devices, Google manages your recurring charges. The cancellation method you use depends entirely on where you made your original purchase, so identifying your purchase source is your first critical step.

Arrae pricing and product options

Here's what Arrae currently charges in Canada for their main supplement products.

Most Arrae products available in Canada are priced for one-time purchase, though subscription discounts may apply depending on your original purchase terms. Before you cancel, it's worth reviewing your order history to confirm whether you signed up for a recurring subscription or simply made individual purchases.

How to cancel arrae based on where you purchased

Your cancellation process depends on your purchase platform; Stopee breaks down each method so you cancel correctly the first time.

Cancel your arrae web subscription (purchased at arrae.com)

If you subscribed directly through Arrae's website, you cancel from your online account dashboard.

1. Visit arrae.com and sign in using your email and password.
   • If you forgot your password, click "Forgot password?" and follow the reset link sent to your email.
   • Check your spam or promotions folder if you don't see the reset email within 2 minutes.
2. Navigate to Account Settings or My Account (usually found in the top-right menu under your name or profile icon).
   • Look for a section labeled "Subscriptions," "Orders," or "Billing."
3. Locate your active subscription and click Cancel Subscription or Manage Subscription.
   • Arrae will show your next billing date and ask you to confirm cancellation.
   • You may see a retention offer (discount, store credit, or a free product sample) - this is optional.
4. Confirm your cancellation by clicking Yes, cancel my subscription or Confirm cancellation.
   • Arrae will send a confirmation email to your registered email address within minutes.
   • Save this email as proof of cancellation.
5. Verify that your subscription status has changed to Cancelled or Inactive in your account dashboard.
   • Return to your account a few minutes after cancellation to double-check the status.

Warning: If your next order has already shipped or been processed before you cancel, Arrae's standard policy is that cancellation applies only to future deliveries. Shipped orders are not automatically refunded. You must submit a separate refund request within 30 days of delivery if the item is unopened.

Pro tip: Cancel on the same day you decide, or within a few days before your next billing date. Arrae's billing cycle typically runs on the anniversary of your original subscription date, so check your order history to see when your next charge is due.

Cancel your apple app store subscription (iOS)

If you subscribed to Arrae through the Apple App Store on your iPhone or iPad, Apple manages your billing and you must cancel through Apple, not through Arrae.

1. On your iPhone or iPad, open the Settings app.
   • Do not use the Arrae app itself - Apple subscriptions are cancelled in Settings only.
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID account screen.
3. Select Subscriptions.
   • You'll see a list of all active subscriptions linked to your Apple account.
4. Find Arrae in the list and tap on it.
   • The subscription details screen shows your next billing date and renewal price.
5. Tap Cancel Subscription.
   • Apple will ask you to confirm the cancellation and may show you a retention offer.
6. Confirm your choice by tapping Yes or Confirm.
   • Your subscription is now cancelled and will not renew after your current billing period ends.
7. Check your email for a cancellation confirmation from Apple within 5 minutes.
   • Keep this email as your proof of cancellation.

Pro tip: On Mac, you can also cancel from the App Store app by clicking your account profile picture, selecting "Account Settings," then "Subscriptions," finding Arrae, and clicking "Edit" to cancel. The process is identical on all Apple devices.

Warning: Cancelling your Apple subscription does not automatically cancel your Arrae account or delete your personal data from Arrae's systems. You will no longer be charged, but your account remains active. If you want Arrae to delete your data, contact their customer service separately.

Cancel your google play subscription (Android)

If you subscribed via Google Play on your Android phone or tablet, Google handles your billing and you cancel through Google Play.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top-right corner.
2. Select Payments and subscriptions.
   • This opens your subscription management page.
3. Tap Subscriptions.
   • You'll see all active subscriptions on your Google account.
4. Tap Arrae.
   • The subscription details show your renewal date and the amount you're being charged.
5. Tap Cancel subscription.
   • Google will ask for a cancellation reason and may offer you a discounted renewal as an incentive to stay.
6. Select your reason (optional but sometimes helpful for user feedback) and confirm cancellation.
   • Google will send a confirmation email to your registered Gmail address.
7. Verify your subscription status has changed to Cancelled in the Play Store.
   • Return to the subscriptions page to confirm Arrae no longer appears as active.

Pro tip: You can also manage your Google Play subscription via the web at play.google.com/account/subscriptions from any computer. The steps are identical - navigate to Subscriptions, find Arrae, and click Cancel.

Warning: Like Apple, cancelling your Google Play subscription stops recurring charges but does not delete your Arrae account. Your personal information remains stored by Arrae unless you request deletion separately.

What happens after you cancel your arrae subscription

Cancellation brings immediate relief, but understanding what changes and what doesn't helps you avoid confusion.

Your account and access after cancellation

Once you cancel, your recurring subscription stops, but your Arrae account remains open and accessible. You can still log in to view your order history, access any loyalty rewards or store credit you've accumulated, and make one-time purchases if you change your mind later. Arrae retains your account data, including your name, email, address, and past orders, for service, returns, and legal compliance purposes under Canadian consumer law. You will no longer receive promotional emails or subscription renewal reminders.

If you purchased through Apple or Google, your account data on those platforms also remains stored. You can delete that data by managing your app account settings on each platform, but this is separate from your Arrae cancellation.

Your next delivery and billing dates

After you cancel, your next scheduled delivery will not arrive, and no additional charges will appear on your credit card or payment method. If you cancelled just before a shipment was dispatched, that order may still ship because it was already processed. You cannot stop a package that's in transit, but you can refuse delivery or return it unopened to Arrae for a refund within 30 days. Check your confirmation email from Arrae or your payment processor to see your exact cancellation effective date.

Refunds and returns for arrae products

Stopee knows that cancelling is only half the battle; understanding whether you qualify for a refund is the other half.

One-time purchase refund policy

If you made a one-time (non-subscription) purchase from Arrae, you can request a refund within 30 days of delivery. Unopened, sealed bottles are eligible for a full refund of the product price. Opened or used bottles are generally yours to keep, though Arrae may grant store credit in limited cases. Shipping, handling, and insurance fees are non-refundable. To request a refund, contact Arrae's customer service via their website contact form or email, provide your order number, and explain why you want to return the product.

Subscription purchase refund policy

For subscription orders, Arrae applies the same 30-day refund window. Unopened bottles received as part of your subscription can be returned for a refund. Opened items may be eligible for store credit at Arrae's discretion, particularly for first-time subscribers. Orders that have already shipped before you cancelled are not automatically refunded - you must initiate a separate return request. Again, shipping and handling fees are not refundable.

Refunds for apple app store purchases

If you subscribed through Apple, any refund or refund dispute is handled by Apple, not by Arrae. You can request a refund directly from Apple within 14 days of the charge if you believe the charge was unauthorized or if you did not receive the service. On iOS, open Settings, tap your name, select Media and Purchases, then tap Account and Purchase History. Find the Arrae charge, tap Report a Problem, and explain your issue. Apple typically responds within 48 hours.

Refunds for google play purchases

Similarly, Google Play refunds are processed by Google. You can request a refund within 48 hours of the charge by opening the Google Play Store app, tapping your profile picture, selecting Payments and subscriptions, then Billing history. Find the Arrae transaction, tap Report a problem, and submit your reason. Google usually approves or denies the request within 1 to 3 business days.

Your consumer rights in canada and when to escalate

Canadian consumer protection law gives you specific rights when dealing with subscription services and refunds.

Canadian consumer protection act protections

Under Canada's consumer protection laws (which vary slightly by province but follow similar principles), you have the right to cancel an unsolicited subscription within a reasonable time, typically 14 to 30 days depending on your province. Arrae must clearly disclose subscription terms, renewal dates, and cancellation instructions before you complete your purchase. If Arrae fails to provide this information clearly, or if you believe your subscription was created without your consent, you may have grounds to dispute charges and demand a refund.

Additionally, the federal Competition Act protects you from misleading advertising. If Arrae made specific health claims about their supplements that you believe were false or exaggerated, you can report this to Competition Canada.

When to contact customer service and what to demand

If you cancelled but were still charged after your cancellation date, contact Arrae's customer service immediately with your cancellation confirmation email. Provide your order number, the date you cancelled, and the unauthorized charge date. Request a refund of the erroneous charge within 30 days. If Arrae does not respond within 5 business days or refuses to refund, escalate to your province's consumer protection office or your credit card company's dispute team.

Escalation: when to contact regulators

If Arrae ignores your refund request, misrepresents their refund policy, or continues billing you after cancellation, you can file a complaint with your provincial consumer protection ministry or the Canadian Consumer Information Database. Each province has an ombudsman or consumer protection branch (search "consumer protection [your province]" online). Provide them with copies of all emails, cancellation confirmations, and billing records. They will investigate on your behalf at no cost to you.

Common mistakes people make when cancelling arrae

Cancelling a subscription can feel stressful, especially when you're unsure whether you've done it correctly and worry about unexpected charges appearing on your bill.

Mistake 1: cancelling in the wrong place

The biggest error is cancelling through the Arrae app or website when you actually subscribed through Apple or Google. Your subscription won't actually stop because Arrae's system and Apple/Google's billing system are separate. You'll continue to be charged by Apple or Google every month. Always check your original receipt or your payment method statement to see exactly where the charge comes from. If it says "Apple," cancel in Apple Settings. If it says "Google Play," cancel in Google Play.

Mistake 2: assuming deletion equals cancellation

Deleting the Arrae app from your phone does not cancel your subscription. The app and your subscription billing are separate. Even if the app is gone, Apple, Google, or Arrae will continue charging you. You must follow the exact cancellation steps above.

Mistake 3: not saving your cancellation confirmation

After you cancel, save the confirmation email immediately. Screenshot it, forward it to yourself, print it - do something. If Arrae charges you again by mistake, this email is your proof that you cancelled. Without it, you'll have a harder time disputing the charge with your bank.

Mistake 4: cancelling too close to your billing date

If you cancel one day before your renewal, Arrae or your app store may still process the charge because the system runs automated billing a few days before the official renewal date. Cancel at least 3 to 5 days before your next expected charge to be safe.

Mistake 5: not checking that cancellation actually took effect

Log back into your account a few minutes after cancelling and verify that your subscription status has changed to "Cancelled" or "Inactive." If it still says "Active" or shows a renewal date, the cancellation didn't go through. Try again or contact customer service.

Checklist before and after you cancel arrae

Use this checklist to ensure you cancel correctly and protect yourself after cancellation.

Key takeaways and next steps

Cancelling Arrae is straightforward once you know which platform to cancel on. Whether you subscribed directly at arrae.com, through Apple App Store, or Google Play, each platform has a simple, step-by-step cancellation process that takes 2 to 5 minutes. Save your cancellation confirmation, verify your subscription status changed to "Cancelled," and monitor your next billing cycle to ensure no erroneous charges appear.

If you encounter any issues - unauthorized charges, a subscription that won't cancel, or a refund dispute - contact your payment processor's customer service or escalate to your provincial consumer protection authority. Canadian consumer law is on your side, and regulators are ready to investigate if Arrae or any app store violates your rights.

Stopee has helped thousands of consumers cancel unwanted subscriptions safely and reclaim their money. If you have questions about your Arrae cancellation or need guidance on related subscription services, visit Stopee.com for detailed, step-by-step instructions on cancelling almost any service. Stopee is your trusted resource when companies make cancellation hard - we make it simple, transparent, and empowering. Start your cancellation journey with Stopee today and take control of your subscriptions.