Manage Kidpass

How to cancel kidpass in the UAE and recover your credits and money

Understanding kidpass and why you might want to cancel

Kidpass is a membership service that gives you access to kids' classes, activities and events across multiple cities and online platforms. When you subscribe, you receive activity credits and member-only discounts to book experiences from participating providers. If you've decided Kidpass no longer fits your family's needs, Stopee is here to guide you through every cancellation option available to you in the UAE.

How kidpass works

You can purchase Kidpass subscriptions directly through the Kidpass website or via third-party app stores like Apple App Store and Google Play. Your billing method, available credits and cancellation process all depend on where you originally signed up. This matters because web purchases follow different rules than in-app purchases, and Stopee wants you to know exactly which path applies to you before you start cancelling.

The credit system and your money

Kidpass gives you activity credits with each subscription period. These credits expire after 90 days if unused, and some users report losing unused credits when they cancel or pause their membership. Understanding how credits work before you cancel helps you decide whether to use them first or negotiate a refund with support.

Your consumer rights in the united arab emirates

UAE consumer protection law gives you specific statutory rights when cancelling subscriptions purchased remotely, and Stopee recommends you know these before contacting Kidpass support.

Cooling-off period under UAE law

Federal Law No. 15 of 2020 (the UAE Consumer Protection Law) generally grants you a 14-day cooling-off period for remote purchases such as online subscriptions. This cooling-off right applies unless the contract explicitly excludes it. Kidpass terms do not clearly state whether they exclude the UAE statutory cooling-off period, which means you may have the legal right to cancel and request a refund within 14 days of your first purchase or renewal date.

Pro tip: If you purchased your Kidpass subscription within the last 14 days, mention the UAE Consumer Protection Law in your cancellation email to support@beginlearning.com. Reference the 14-day statutory cooling-off period and request cancellation plus a refund. Kidpass must respond to your legal rights claim.

Escalation point if kidpass refuses

If Kidpass denies your refund request and you believe you have a valid claim under UAE consumer law, you can escalate to the General Authority for Consumer Protection (GACP), which oversees consumer complaints in the UAE. You do not need a lawyer to file a complaint. Stopee recommends documenting your cancellation request, Kidpass's response and the date you purchased your subscription before escalating.

Kidpass pricing and what you're paying

Knowing exactly what you pay helps you calculate whether a refund is worth pursuing and what to expect when you cancel.

Standard kidpass subscription cost

Kidpass advertises a standard monthly plan at USD 49.00 globally. However, if you purchased through the UAE App Store or Google Play Store with an AED-denominated account, you are charged in UAE dirhams. Exchange rates fluctuate, so your exact AED charge may differ from the USD equivalent.

Warning: Kidpass does not publish an official AED price for UAE customers. Check your App Store receipt or your Kidpass account billing page to see the exact AED amount charged. If you see a discrepancy or unexpected charge, take a screenshot before you cancel.

Three methods to cancel your kidpass subscription

Kidpass offers three cancellation pathways depending on how and where you bought your subscription. Stopee breaks down each method so you choose the one that applies to you.

Method 1: cancel via the kidpass website account settings

If you signed up directly through the Kidpass or Begin Learning website (beginlearning.com), you can cancel your subscription using your online account dashboard. This is the fastest and most transparent option because you control the cancellation directly.

1. Visit https://www.beginlearning.com/ and log in with your email and password.
2. Navigate to your Account or Billing section.
3. Locate your active Kidpass subscription plan.
4. Select Cancel Subscription or Manage Plan.
5. Review the cancellation summary, which should confirm your access continues until the end of the current billing period.
6. Confirm the cancellation. You will receive a confirmation email to your registered address.

Pro tip: Before you cancel via the website, check your account credits. If you have unused activity credits, decide whether to book one last activity before cancelling. Once you cancel, credits may expire or be forfeited under Kidpass's terms.

Method 2: cancel if you subscribed via apple app store

If you purchased your Kidpass subscription through the Apple App Store on iPhone or iPad, your subscription is managed by Apple, not Kidpass. You must cancel the Apple subscription directly in your Apple ID settings. Kidpass cannot cancel Apple subscriptions on your behalf.

1. Open Settings on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
3. Select Subscriptions.
4. Locate and tap Kidpass.
5. Tap Cancel Subscription.
6. Select a reason for cancellation (optional).
7. Confirm the cancellation. Your subscription will remain active until the end of the current billing cycle, and automatic renewal will stop.

Warning: Cancelling the Apple subscription does not automatically cancel your Kidpass account. If you also have a web-based Kidpass account, you must cancel that separately through Method 1.

Pro tip: If you cancelled within the last 30 days and want to request a refund, you can file a refund request with Apple directly in the App Store under "Purchase History". Apple may grant a refund if you cancelled within a few days of purchase. Stopee recommends trying this before escalating to Kidpass support.

Method 3: cancel if you subscribed via google play store

If you purchased Kidpass through Google Play on an Android device, Google manages your subscription renewal. You cancel directly in the Google Play Store, and Kidpass cannot process this cancellation for you.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon (top right).
3. Select Subscriptions.
4. Find and tap Kidpass.
5. Tap Cancel subscription.
6. Follow the prompts to confirm cancellation. Your subscription will remain active until the billing period ends.

Pro tip: Google Play allows you to request a refund within 48 hours of purchase. If you subscribed recently and want your money back immediately, request a refund in the Google Play Store before cancelling. After 48 hours, you must contact Kidpass support directly.

What happens immediately after you cancel

Cancellation is not instant, and understanding the transition period helps you plan how to use your remaining credits.

Your access during the notice period

When you cancel, your subscription remains active until the end of your current billing cycle. You retain full access to Kidpass, your credits and member discounts for the remainder of the paid period. No new charges will occur after cancellation is confirmed.

For example, if your monthly cycle renews on the 15th and you cancel on the 5th, you keep access until the 14th. If your annual plan renews on March 1 and you cancel in January, you access Kidpass until February 28.

What happens to your credits and account data

Unused activity credits are governed by Kidpass's terms and conditions. Most credits expire 90 days after they are issued, regardless of whether you have an active subscription. When your subscription ends, Kidpass may delete or retain your account data according to its privacy policy. Stopee recommends asking Kidpass support whether your account data and any remaining credits will be preserved if you decide to resubscribe later.

Refund policy and how to recover your money

Refund eligibility depends on where you purchased and how long ago you bought the subscription. Stopee explains each scenario so you know whether you have a valid claim.

Refunds for web purchases through kidpass directly

If you purchased Kidpass directly through the Begin Learning website, your refund rights depend on the subscription type and how recently you purchased.

• Monthly subscriptions: Kidpass typically does not offer refunds for completed monthly billing periods. You can cancel to stop future charges, but past payments are non-refundable unless you qualify under the UAE 14-day cooling-off period (see Your Consumer Rights section).
• Annual subscriptions: If you purchased an annual plan and cancel within 30 days, you may be eligible for a refund. Kidpass handles refund requests on a case-by-case basis, so contact support@beginlearning.com with your receipt and cancellation reason.

To request a refund for a web purchase, email support@beginlearning.com or hello@mykinderpass.com with the subject line "Refund Request". Include your account email, order date, subscription type and reason for requesting a refund. If you are within 14 days of purchase in the UAE, explicitly reference UAE Consumer Protection Law No. 15 of 2020 and your statutory cooling-off right.

Refunds for in-app purchases through apple app store or google play

In-app purchases are treated as final by both Apple and Google. Kidpass cannot directly refund in-app purchases because the payment was made to Apple or Google, not to Kidpass.

If you purchased via Apple App Store: You must request a refund from Apple, not Kidpass. Open the App Store, go to your Purchase History, find the Kidpass charge, tap "Report a Problem" and select "I would like a refund". Apple may grant a refund if you request it within a few days of purchase and can show you did not use the service. Apple does not guarantee refunds, but it does consider requests if you cancel quickly.

If you purchased via Google Play: Request a refund through the Google Play Store within 48 hours of the charge. Open the Play Store, navigate to your order history, find the Kidpass subscription charge, and tap "Request a refund". If you request after 48 hours, you must contact Kidpass support, though refunds for in-app purchases are unlikely because Kidpass does not control that payment channel.

Warning: Do not simply delete the Kidpass app or disconnect it from your Apple ID or Google account. This does not cancel the subscription or trigger a refund. You must formally cancel the subscription and separately request a refund through the app store platform.

Common mistakes when cancelling kidpass

Many families cancel without realizing what they will lose or how to protect their rights. Stopee has seen these mistakes repeat, and we want you to avoid them.

Mistake 1: forgetting to use your credits before cancellation

Your activity credits expire 90 days after issue and may be forfeited when your subscription ends. If you cancel without using your credits, you lose them completely. Before you submit your cancellation request, log into your account, check your credit balance and your expiry dates, and book at least one class or activity to use some of those credits.

Mistake 2: cancelling the app but not the subscription

Deleting the Kidpass app from your phone does not cancel your subscription. You will continue to be charged monthly until you formally cancel the subscription through the App Store, Google Play or your Kidpass web account. Always cancel the subscription itself, then delete the app afterward if you choose.

Mistake 3: not taking a screenshot of your receipt before cancelling

Keep a screenshot or PDF of your most recent Kidpass charge and your account summary before you cancel. If you later need to dispute a charge or request a refund, you will have proof of the transaction date, amount and subscription type. Stopee recommends storing these documents in a folder on your phone or email account.

Mistake 4: assuming you can cancel through multiple channels

If you have both an app subscription and a web account, cancelling one does not cancel the other. You must cancel each separately. Check all your payment methods (Apple, Google, website) to confirm you do not have multiple active Kidpass subscriptions running simultaneously.

Mistake 5: not mentioning UAE consumer law when requesting a refund

If you are within 14 days of purchase, your cancellation request is stronger if you reference the UAE Consumer Protection Law. Simply asking for a refund may be declined, but citing your statutory cooling-off right puts pressure on Kidpass to respond. Be polite but explicit: "I am cancelling under my consumer rights under UAE Federal Law No. 15 of 2020, which grants a 14-day cooling-off period."

Cancellation checklist before you submit

Use this step-by-step checklist to ensure you do not miss anything when you cancel your Kidpass subscription.

When to contact kidpass support directly

Some situations require you to reach out to Kidpass support rather than cancelling through the automated portal. Stopee tells you when email or phone support is your best option.

Reasons to contact support before or during cancellation

• You want to request a refund: Email support@beginlearning.com with your account email, purchase date and refund reason. Reference UAE consumer law if you are within 14 days of purchase.
• You have multiple subscriptions: If you have both a web account and an app subscription and you are unsure which to cancel first, contact support to clarify your subscription status.
• You cannot access your account: If you forget your password or cannot log in, email support to reset your credentials before you attempt to cancel.
• You were charged after cancellation: If you received a charge after you cancelled, screenshot the charge and your cancellation confirmation, then email support immediately.
• You have a billing dispute: If your charge does not match the advertised price or you see duplicate charges, contact support with screenshots before you cancel so you can resolve the billing issue and negotiate a credit or refund.

Kidpass support contact information

You can reach Kidpass customer support through the following channels:

• Email: support@beginlearning.com (for general inquiries and refund requests)
• Email: support@kidpass.com (for Kidpass-specific queries)
• Email: hello@mykinderpass.com (alternative support address)
• Phone: (888) 465-4372 (from the USA or international calling)

Pro tip: Email is the preferred method because you have a written record of your request. When you email, use a clear subject line like "Subscription Cancellation Request - Account [Your Email]" so support prioritizes your message and can locate your account quickly.

Summary: your cancellation path forward

Cancelling Kidpass is straightforward once you know which method applies to you and what your rights are under UAE consumer law. Whether you purchased through the website, Apple App Store or Google Play, you now have the exact steps to cancel and the knowledge to request a refund if you qualify.

The most important action you can take right now is to use any remaining activity credits before your subscription ends, take a screenshot of your receipt and cancellation confirmation, and reference the UAE 14-day cooling-off period if your purchase is recent. Stopee has helped thousands of consumers cancel subscriptions effectively by giving them the insider knowledge and step-by-step guidance they need.

If Kidpass denies your refund request and you believe you have a valid claim under UAE law, escalate to the General Authority for Consumer Protection. You have rights, and Stopee encourages you to assert them. Ready to take control of your subscription? Follow the cancellation method above for your situation, and keep your confirmation email safe for your records.