Manage Kidpass

How to cancel kidpass and stop charges in the philippines

What kidpass is and why families in the philippines subscribe

Kidpass is a subscription platform that connects families with children's activities across the globe. You pay a monthly fee to book classes and events like art, sports, music, camps, and local workshops. The service operates from the United States, which means pricing is in US dollars and support is based in New York-this matters for cancellation because you are dealing with a cross-border company even though you live in the Philippines.

The kidpass pricing model and what you pay for

The standard monthly plan costs $49.00 USD, which converts to approximately ₱2,768 at current exchange rates. This subscription includes 10 activity credits each month. Here is the critical detail: unused credits roll over for 90 days. Once your subscription cancels, any remaining credits typically expire, so you lose access to credits you have already paid for-one of the biggest frustrations users report when they try to leave.

Kidpass also offers a 30-day free trial for new subscribers. This trial automatically converts to a paid subscription unless you cancel before the trial period ends. Many users in the Philippines do not realize this conversion happens automatically, which is why unexpected charges surprise them weeks after signing up.

Why kidpass feels different for philippine customers

Kidpass is not localized for the Philippines. There is no local office, no phone support with Philippine hours, and billing happens in US dollars rather than pesos. Your payment method may require a US-compatible card, and customer support emails may take 24 to 48 hours to answer because the team is in New York. This delay is important to remember when you cancel-you need to plan cancellation at least 2 to 3 days before your next billing date to make sure your cancellation processes in time.

The subscription auto-renews every 30 days on the same date you first subscribed. If you subscribed on the 15th of any month, your renewal date is always the 15th of the next month. If you miss that window by even one day, you will be charged for another full month, and you will need to request a refund from support.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you buy services, including digital subscriptions like Kidpass. You have the right to clear information before you subscribe, the right to cancel at any time, and the right to a refund if the company fails to deliver what it promised.

What the consumer act of the philippines says about subscriptions

Under the Consumer Act, Kidpass must disclose the exact cost, billing frequency, and how to cancel before you pay anything. You must receive written confirmation of your subscription and cancellation. If Kidpass does not honor your cancellation request or charges you after you cancel, you can file a complaint with the Department of Trade and Industry (DTI), which has authority to force refunds and impose penalties on the company.

Section 100 of the Consumer Act also gives you the right to a refund if a product or service does not meet the quality and performance advertised. If Kidpass activities are unavailable in your area or you cannot use your credits before expiration, you have grounds to request a refund under this protection.

How to escalate if kidpass refuses to cancel or refund

If Kidpass does not cancel your subscription or process a refund after you follow the cancellation steps below, document everything and file a complaint with the Department of Trade and Industry. You will need screenshots of your cancellation request, copies of emails to support, and proof of charges. The DTI can investigate and force Kidpass to refund your money. This escalation path exists specifically for situations where a company ignores your legal right to cancel.

How to cancel kidpass before your next billing date

Cancellation through Kidpass is straightforward if you follow the exact steps and timing, but delays and dark patterns are common reasons cancellations fail. Stopee recommends that you cancel at least 3 days before your renewal date to leave room for processing delays.

Step-by-step cancellation through the kidpass website

The easiest way to cancel is through your account on the Kidpass website. Log in, find your subscription settings, and submit a cancellation request. Here is the exact process:

1. Go to kidpass.com and log in with your email and password.
   • If you forgot your password, use the "Forgot password" link and reset it before proceeding.
   • Make sure you are logged into the correct account if you have more than one email address.
2. Click on your account name or profile icon in the top right corner.
   • Look for a menu that says "Account", "My Account", "Profile", or "Settings".
   • If you do not see this menu, look for a gear icon or three horizontal lines (hamburger menu).
3. Select "Subscription", "Membership", "Billing", or "Plans" from the dropdown menu.
   • The exact label depends on your account version, but it will be in this section.
   • You should see your current plan, renewal date, and remaining credits.
4. Click "Cancel subscription" or "Cancel my membership".
   • Warning: Kidpass may show you a discount offer to keep you subscribed. Ignore this and continue with cancellation.
   • Some accounts show a "Pause subscription" option instead. This is not cancellation-it delays billing for a few weeks but does not cancel permanently.
5. Confirm your cancellation by clicking "Yes, cancel my subscription" or a similar confirmation button.
   • Read the final warning message carefully. It will tell you exactly when your subscription ends.
   • Note this final date and check it against your next expected charge date.
6. Screenshot the confirmation page or save the confirmation number shown on screen.
   • This screenshot is your proof if Kidpass charges you again by mistake.
   • Do not close the page until you have saved this proof.

Cancelling if you subscribed through the apple app store or google play

If you signed up for Kidpass through an app rather than the website, you must cancel through that app's subscription menu. Cancelling on the website will not stop app-based billing.

1. For Apple App Store subscriptions:
   • Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the screen.
   • Select "Subscriptions".
   • Find "Kidpass" in the list and tap it.
   • Tap "Cancel subscription" and confirm.
   • Save a screenshot of the cancellation confirmation.
2. For Google Play subscriptions:
   • Open the Google Play app on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
   • Select "Payments and subscriptions".
   • Tap "Subscriptions".
   • Find "Kidpass" and tap it.
   • Tap "Cancel subscription" and follow the prompts.
   • Take a screenshot of the final confirmation screen.

Pro tip: App-based cancellations sometimes process slower than website cancellations. If you used the app to subscribe, cancel through the app, then wait 24 hours. Check your subscription status again by opening the Kidpass website and logging in-it should say "inactive" or "cancelled". If the website still shows an active subscription, email support immediately with your cancellation proof.

Email support cancellation if the website method fails

If the website cancellation button does not appear, does not work, or you receive an error message, cancel by email. This creates a written record that Stopee recommends you keep for your records.

1. Send an email to info@kidpass.com with the subject line "Subscription Cancellation Request".
   • Use the exact subject line above so support staff can find your email quickly.
   • Send from the email address tied to your Kidpass account.
2. In the email body, include:
   • Your full name as it appears in your Kidpass account.
   • Your account email address.
   • Your renewal date (the exact date you are charged each month).
   • The phrase "I request immediate cancellation of my Kidpass subscription effective immediately".
   • A request for a cancellation confirmation email.
3. Keep a copy of this email in a folder or take a screenshot.
   • This email is your proof if Kidpass claims they never received a cancellation request.
4. Watch for a reply within 24 to 48 hours.
   • Warning: Support in New York works during US business hours (Eastern Time), so if you email outside those hours, expect a reply the next business day.
   • If you do not hear back within 48 hours, send a follow-up email with the subject "Follow-up: Cancellation Request Not Confirmed".

How to handle refunds and unused credits after cancellation

Cancellation and refunds are separate actions. Stopping the subscription stops future charges, but refunds for partial months or unused credits require a separate request. Understanding this difference saves you frustration and money.

When kidpass will refund unused credits

Kidpass credits expire 90 days after you earn them, regardless of whether you cancel. If you have credits that expire before you use them, you lose that money. However, if you cancel in the middle of a billing cycle and have unused credits from the current month, you can request a pro-rata refund (a refund for the unused portion of your month).

Most subscription services do not automatically refund pro-rata amounts, so you must request this by email. Send a follow-up message to info@kidpass.com within 7 days of your cancellation confirmation with the subject "Refund Request for Unused Credits". Include the number of credits you did not use and ask for a refund equal to those credits divided by 10 (since 10 credits cost $49). Kidpass may deny this request, but under the Consumer Act of the Philippines, you have the legal right to ask.

Accidental charges after cancellation

If Kidpass charges you after your cancellation date, this is the company's mistake, and you have the right to a full refund. Document the charge with a screenshot from your bank or payment method and send it to support with the subject "Unauthorized charge after cancellation". Include your cancellation confirmation date and your proof of cancellation (the screenshot you saved). Request an immediate refund and a written explanation of why the charge occurred.

If support refuses to refund within 14 days, file a chargeback with your bank or payment provider. Tell your bank that you cancelled the subscription before the charge date and that the merchant ignored your cancellation request. Your bank can reverse the charge on your behalf.

What happens after you cancel kidpass

Once you cancel, you lose access to booking new activities immediately, but your existing activity bookings remain valid until the class or event date. You will not be charged again as long as you cancelled before your renewal date.

Access to your existing bookings

Kidpass does not delete your account or bookings when you cancel. You can still log in and see classes you have already booked and paid for. Your kids can still attend those activities. You simply cannot make new bookings or book new activities using your Kidpass account.

What happens to your payment method on file

After cancellation, Kidpass no longer has permission to charge your card or payment method. However, you should monitor your account with your bank or payment provider for 30 days to make sure no additional charges appear. If you want to be extra cautious, log into your payment method (credit card, debit card, or digital wallet) and remove Kidpass from your list of authorized merchants or subscription charges.

Reactivating your subscription later

You can restart your Kidpass subscription at any time by logging back in and selecting a plan. When you reactivate, you will start with a fresh set of 10 credits. Any credits you had before cancellation are gone and will not transfer. Kidpass may offer a discount to returning customers, but these offers are optional-you are not locked into any special rate.

Common mistakes that delay or fail your cancellation

Cancellation anxiety is real, especially when money is involved. Most cancellations fail not because the company refuses, but because customers make small mistakes in timing or process. Here are the traps and how to avoid them.

Cancelling too close to your renewal date

The number one reason Kidpass charges you again is that you cancel within 24 hours of your renewal date. Kidpass processes charges automatically at midnight (US Eastern Time) on your renewal date. If you cancel after midnight on that date, the charge has already processed. You now owe money, and you must request a refund.

Always cancel at least 3 days before your renewal date. If your renewal date is the 15th, cancel by the 12th. This gives Kidpass enough time to process your cancellation and remove you from the automatic billing queue before the charge runs.

Cancelling in the app when you subscribed on the website

Many families have both the Kidpass website and the app installed. If you subscribed on the website but cancel in the app (or vice versa), your cancellation may not process. The two platforms do not always sync instantly. Cancel in the same place you subscribed. If you are unsure, cancel in both places-the website and the app. One cancellation will stick, and the other will show an error saying you are not subscribed, which confirms your cancellation worked.

Pausing instead of cancelling

Kidpass offers a "pause subscription" option that is not the same as cancellation. Pausing delays charges for a short time but leaves your subscription active. If you click "pause" thinking it is cancellation, you will be charged again after the pause expires. Read every button label carefully. You must see the words "cancel", "cancel subscription", or "end membership". If you see "pause" or "suspend", that is not cancellation.

Ignoring the confirmation email

After you cancel, Kidpass sends a confirmation email to the address on your account. Some of these emails end up in your spam or promotions folder. Check your email for messages from Kidpass or info@kidpass.com within 24 hours of cancelling. If you do not see a confirmation email, check your spam folder. If it is truly missing, email support and ask for written confirmation that your account is cancelled.

Stopee's checklist for a successful kidpass cancellation

Use this checklist before and after you cancel to confirm every step is complete. Stopee has helped thousands of consumers cancel subscriptions by ensuring they follow this exact process.

What reviews and complaints tell us about kidpass cancellation

Real users of Kidpass highlight patterns that Stopee has documented. Common feedback includes unexpected charges after cancellation, support delays when customers try to get refunds, and confusion about the credit expiration system. The overall rating for Kidpass is 4.5 out of 5 stars, but cancellation and billing complaints pull that score down significantly in detailed reviews.

Most negative reviews mention that users did not expect the automatic trial-to-paid conversion. Others report that emailing support took 48 to 72 hours for a response, which is too long if your renewal date is approaching. The pattern suggests that Kidpass processes cancellations accurately if you follow the steps, but the company is slow to respond to billing disputes and refund requests.

Positive reviews come from families who booked activities successfully and did not have problems with their first few months. Few people write about cancellation experience, which suggests that those who cancel either leave quietly or encounter friction that they do not bother to review.

How kidpass compares to other activity subscription services

Understanding where Kidpass stands against similar services helps you decide whether to cancel and switch.

Kidpass is more expensive than local alternatives, but it offers a wider activity catalog. If you are paying in USD and dealing with cross-border currency conversion fees, your actual cost is higher than the listed ₱2,768. For families in the Philippines, local activity groups or community centers may offer better value and zero cancellation friction.

Contact information and escalation address for kidpass

If you need to reach Kidpass directly, use these official contact details. Standard email support is slower from the Philippines, so plan accordingly.

Customer support email

Email info@kidpass.com for subscription cancellations, refund requests, and billing issues. Include your full name, account email, and renewal date. Expect a reply within 24 to 48 hours during US business days (Monday to Friday, 9:00 AM to 5:00 PM Eastern Time).

Customer support phone

Call (888) 465-4372 if you are in the United States. This is a US-only number and may not work from the Philippines without a VoIP service. Email is your more reliable option from the Philippines.

Corporate mailing address

Kidpass, Inc. is located at 335 Madison Avenue, Suite 7D, New York, NY 10017, United States. This address is useful if you need to send certified mail or a formal cancellation notice, though email is faster. Do not use this address for refund requests-use email instead.

Escalation through the department of trade and industry

If Kidpass ignores your cancellation request or refuses a refund you are entitled to under the Consumer Act of the Philippines, file a complaint with the Department of Trade and Industry (DTI). Visit dti.gov.ph or visit your nearest DTI Regional Office in person. You will need screenshots of your cancellation request, copies of emails, and proof of charges. The DTI can investigate and order Kidpass to refund your money.

Final steps and next actions

Cancelling Kidpass is a straightforward process if you act at least 3 days before your renewal date and follow the steps in this guide. Most cancellations go through without problems. The key is timing, documentation, and following up if you do not receive confirmation within 24 hours.

Start your cancellation today. Log into your Kidpass account, navigate to your subscription settings, click cancel, and save your confirmation. Then monitor your payment method on your next renewal date to confirm no charge appears. If a charge does appear, contact support with your cancellation proof and request an immediate refund. Stopee has helped thousands of consumers cancel subscriptions by following these exact steps, and your cancellation will succeed too. Document every step, stay calm, and trust that your cancellation will process on time.