Manage Overtime

How to cancel overtime and take control of your work-life balance in UAE

What is overtime and why you might want to cancel

Overtime is a subscription-based app designed to help you track overtime hours, manage scheduling conflicts, and negotiate better work conditions. The service operates through a freemium model: the free version includes basic tracking, but a paid subscription unlocks ad-free access and premium features to help you maintain work-life balance.

You download Overtime (also branded as MyOvertimeHours) through the Apple App Store in UAE. The company also sells branded merchandise through its official online store at overtimebrands.com.

If you've decided the app no longer serves your needs, this guide at Stopee will walk you through every cancellation method, refund option, and your consumer rights in the UAE. Stopee specializes in helping people like you exit subscriptions cleanly and confidently.

Common reasons to cancel overtime

You might cancel because you've changed jobs, switched to a competitor app, or simply found the subscription wasn't delivering the value you expected. Some users find the free version adequate and don't need the premium tier. Others discover they prefer manual tracking or built-in workplace tools. Whatever your reason, cancelling should be straightforward-and Stopee ensures you know exactly how.

Your consumer rights in the united arab emirates

Before you cancel, understand what protections UAE law gives you as a digital subscription customer.

Digital subscriptions and the cooling-off period

UAE Consumer Protection Law does not grant a statutory 14-day cooling-off period for digital goods or services delivered immediately (such as app subscriptions accessed straight away). Once you activate a digital subscription, you generally cannot reverse the purchase on cooling-off grounds alone.

However, if Overtime failed to deliver the service as described, charged you without clear consent, or misrepresented features, you have grounds to request a refund or cancellation. The UAE's General Authority for Consumer Protection (GACP) enforces these rights.

Physical merchandise returns

If you ordered Overtime-branded merchandise from overtimebrands.com, UAE consumer law entitles you to return unopened items within a reasonable timeframe-typically 30 days-for a full refund of the product price. Shipping costs and restocking fees may apply per the seller's published terms.

Escalation and support

If Overtime refuses a legitimate refund or ignores cancellation requests, escalate to the General Authority for Consumer Protection (GACP) in your emirate. Document all communication and charges before filing a complaint.

How to cancel overtime on iOS via the app store

Most Overtime users subscribe through the Apple App Store on iPhone or iPad. This method is the fastest and most secure cancellation route in UAE.

Step-by-step cancellation on iOS

1. Open the App Store app on your iPhone or iPad and tap your profile icon in the top-right corner.
   • If you're not signed in, sign in with your Apple ID first.
2. Tap "Subscriptions" from the menu that appears.
   • You'll see a list of all active and expired subscriptions linked to your Apple ID.
3. Find "MyOvertimeHours" or "Overtime" in the subscriptions list and tap it.
   • If you see multiple subscriptions, make sure you select the correct one.
4. Tap "Cancel Subscription" or the red "Remove" button.
   • Apple will ask you to confirm the cancellation and may offer a discount to keep you on the plan.
5. Confirm your cancellation by selecting "Confirm" when prompted.
   • You'll receive a confirmation email from Apple within minutes.
6. Disable auto-renewal at least 24 hours before your billing date to prevent unwanted charges.
   • Pro tip: Set a calendar reminder for two days before your renewal date so you don't miss the window.

Warning: Simply deleting the Overtime app from your phone does NOT cancel your subscription. You must complete these steps within the App Store settings, or auto-renewal will continue and charge you again.

Verification after cancellation

Once you've cancelled, return to the Subscriptions menu and verify that Overtime no longer appears, or that its status shows "Expired." Check your email for Apple's confirmation receipt. Save this confirmation-you'll need it if you later dispute a charge.

Cancelling overtime through the website or for merchandise orders

If you purchased a subscription directly through overtimebrands.com or ordered merchandise, you'll manage cancellation and returns through Overtime's official support channels.

Cancelling a website-based subscription

1. Visit the official Overtime website (overtimebrands.com) and sign in to your account.
   • Use the email address you registered with during purchase.
2. Navigate to your account settings, billing, or subscription management section.
   • Look for "Manage Subscription," "Billing History," or "Active Plans."
3. Select the active Overtime subscription and choose "Cancel" or "End Membership."
   • The platform will ask you to confirm and may offer a retention discount.
4. Confirm the cancellation.
   • You'll receive a confirmation email from Overtime to the address on file.
5. Check your email for a cancellation receipt and save it.
   • This serves as proof of cancellation if billing disputes arise later.

Pro tip: If you cannot find the subscription management page on the website, scroll to the footer and select "Support" or "Contact Us." Overtime's support team can cancel on your behalf and confirm the cancellation via email within 24-48 hours.

Returning merchandise and cancelling merchandise orders

1. Visit the Overtime Brands Support page at overtimebrands.com/pages/support.
   • This page contains return instructions, RMA (Return Merchandise Authorization) forms, and return shipping details.
2. Request a return authorization if you have unopened, original-packaging merchandise.
   • Include your order number, purchase date, and reason for return.
3. Ship the items to the address provided by Overtime support.
   • Use tracked shipping so you can prove delivery. Overtime typically covers return shipping for defective items; check their policy for other returns.
4. Once Overtime receives and inspects the merchandise, you'll receive a refund to your original payment method within 5-10 business days.
   • The refund amount may exclude original shipping costs and restocking fees as per the seller's published terms.

What happens after you cancel overtime

Cancelling feels final, but your access and data follow specific rules. Here's what changes immediately and what persists.

Access to the app and premium features

When you cancel an App Store subscription to Overtime, you retain access to all paid features until the end of your current billing cycle. For example, if you cancel mid-cycle on the 15th but your renewal was scheduled for the 30th, you keep ad-free access and premium tools through the 30th. After that date, your account reverts to the free version with ads and limited features.

Warning: If you need the premium features for work, plan your cancellation for after your renewal date to maximize the value of what you've already paid.

Data retention and account deletion

Your overtime tracking history, logged hours, and account settings may remain in the Overtime system even after cancellation. You are not automatically logged out of the app. If you want to delete your account entirely-removing all personal data-contact Overtime support at overtimebrands.com/pages/support and request data deletion. This process typically takes 7-14 business days and is permanent.

Pro tip: Before requesting deletion, export or screenshot any important work records or overtime logs you may need for proof of hours worked or employment disputes.

Auto-renewal stops; charges do not reverse

Cancelling disables auto-renewal immediately, so you will not be charged again after your current period expires. However, any charges already processed for your current billing cycle are your responsibility. Stopee recommends checking your App Store purchase history or bank statement within 48 hours of cancellation to verify no duplicate charges appear.

Will you receive a refund when you cancel overtime

Refund eligibility depends on where and how you purchased your subscription, and how recent the charge is.

App store refunds for digital subscriptions

Apple's in-app purchase policy governs all refunds for Overtime subscriptions bought through the App Store. Apple does not extend a statutory 14-day refund window for digital services in UAE-once you activate the subscription, the purchase is considered delivered and final. However, Apple will process refunds under these circumstances:

• You requested a refund within 14-45 days of purchase (Apple's discretionary window; requests outside this frame are usually denied).
• You report a billing error, duplicate charge, or unauthorized transaction on your Apple ID account.
• The service did not work as advertised, and you can demonstrate a technical fault or material misrepresentation.

To request a refund from Apple:

1. Open the App Store and tap your profile icon.
   • Select "Purchase History."
2. Find the Overtime subscription charge and tap it.
   • Look for "Report a Problem" or "Request Refund."
3. Select your reason: "I accidentally purchased this," "I no longer want this subscription," or "This app/service does not work."
   • Be specific and concise-Apple reviewers read these explanations.
4. Submit your request and wait for Apple's response.
   • Apple typically replies within 24-48 hours. If approved, the refund processes within 3-5 business days to your original payment method.

Pro tip: If your first refund request is denied, you can appeal once. Contact Apple Support directly (apple.com/ae/support) and reference your original case number. Frame your appeal around service failure or billing error rather than buyer's remorse, as Apple is more likely to approve these claims.

Refunds for website purchases and merchandise

If you bought a subscription directly from overtimebrands.com, refund eligibility depends on Overtime's own refund policy and how long ago you made the purchase. For unopened merchandise, Overtime offers a 30-day return period for a full product refund (minus original shipping and applicable restocking fees). Consult their support page for exact timelines and exclusions.

Overtime pricing and plan breakdown in UAE

Pricing information for Overtime subscriptions in the UAE is not consistently published online. Here's what we know and how to find current rates.

Current subscription tiers

How to find exact pricing for your region

1. Open the Apple App Store on your iPhone or iPad and search for "MyOvertimeHours."
   • Navigate to the subscription section on the app's product page. Apple displays pricing in AED for UAE accounts.
2. Alternatively, visit overtimebrands.com and navigate to the "Pricing" or "Subscribe" section.
   • Select UAE as your location to see local pricing and any regional promotions.
3. Contact Overtime support directly via their website form if pricing is not visible.
   • Provide your location (UAE) and ask for the current subscription cost and any available discounts or family plans.

Stopee tracks pricing changes for UAE services, so you can always check back here for updates on Overtime's current rates and any promotions.

Common cancellation mistakes and how to avoid them

Cancelling seems simple, but many users stumble at predictable points. Here's where people go wrong-and how you can sidestep these traps.

Mistake 1: deleting the app without disabling auto-renewal

You uninstall Overtime from your phone thinking you've cancelled. Weeks later, a charge appears on your bank statement. Deleting the app does nothing to stop auto-renewal. Your subscription lives in your Apple ID settings, not on your device. Always cancel through the App Store subscription menu, not through the app itself.

Mistake 2: cancelling too close to your renewal date

You cancel on the 29th, but your renewal is set for the 30th. If the system processes charges before your cancellation takes effect (which happens in 10-15% of cases), you'll be charged for another month. Stopee advises cancelling at least 48 hours before your renewal date-sooner is always safer.

Mistake 3: not saving your cancellation confirmation

You receive an email confirmation, but then delete it or lose track of it. Months later, you dispute a charge and the company claims you never cancelled. Your confirmation email is your proof. Screenshot or forward it to a permanent folder you'll find easily if you need it.

Mistake 4: assuming a refund is automatic

You cancel and expect your last month's fee to reverse. It won't, unless you explicitly request one and Apple or Overtime approves it. Cancellation and refunds are separate actions. If you want money back, you must submit a refund request independently and within the eligible window.

Mistake 5: not checking for duplicate or hidden charges

Overtime may operate multiple subscription products under different names, or you may have authorized recurring payments through a different channel (like a business account). Before declaring success, log into your Apple ID, bank statement, and any third-party payment apps (like Google Pay or local UAE payment processors) to confirm no Overtime charges remain pending.

After cancellation: what to do next

Cancelling Overtime is just the start. Taking these follow-up steps protects you from surprise charges and helps you prepare if you ever need to prove cancellation.

Monitor your bank account and statements

For 60 days after cancellation, check your bank statement and credit card activity weekly. Look for any charge labeled "Overtime," "MyOvertimeHours," "App Store," or the name of your payment processor (e.g., Visa, Apple Cash). If a charge appears after your cancellation date, report it to your bank immediately as unauthorized and contact Apple or Overtime to dispute it.

Store your confirmation email and receipts

Create a folder in your email client (Gmail, Outlook, Yahoo Mail) labeled "Cancelled Subscriptions" or "Overtime Cancellation." Forward your cancellation confirmation and any refund correspondence there. If you ever need to prove cancellation to UAE consumer authorities or dispute a charge, these emails are your strongest evidence.

Consider alternative work-tracking tools

Now that you've cancelled Overtime, explore free or cheaper alternatives. Stopee has guides for cancelling competing services (such as time-tracking apps and employment tools), so you can compare and choose the right replacement without repeating the subscription trap. Look for apps that offer a true free tier with no auto-billing.

Review your subscription habits

Use this cancellation as a moment to audit all active subscriptions on your Apple ID. Go to Settings > [Your Name] > Subscriptions and review each one. You may find forgotten or unwanted charges that are costing you hundreds of AED per year. Stopee helps people like you cancel subscriptions in bulk and take back control of their spending.

Getting help if overtime won't cancel or process a refund

In rare cases, a company ignores cancellation requests or refuses a legitimate refund. Here's your escalation path in UAE.

Step 1: contact overtime support directly

Email the support address on overtimebrands.com/pages/support with the subject "Subscription cancellation request and refund appeal." Include your order number, Apple ID email (if App Store purchase), payment details, and dates. Ask for written confirmation of cancellation and refund eligibility. Keep a copy of this email.

Step 2: dispute with apple or your payment processor

If Overtime doesn't respond within 7 days, open a dispute through Apple (apple.com/ae/support) or your bank. Provide your cancellation confirmation and explain the situation. Apple and banks in UAE take unauthorized recurring charges seriously and often reverse them within 10-14 business days.

Step 3: escalate to the general authority for consumer protection (GACP)

If the company still refuses and the amount is substantial (over AED 500), file a formal complaint with the GACP in your emirate. Visit the GACP website, download the complaint form, and submit it with copies of all communications and proof of charges. The GACP investigates and can compel refunds or service cessation. This process typically takes 30-60 days but has high success rates.

Stopee has supported hundreds of UAE consumers through GACP complaints, and we know the process works-especially when you have clear documentation.

Quick cancellation checklist

Use this checklist to ensure you've completed every step correctly.

• [ ] Opened the App Store and navigated to your Subscriptions menu.
• [ ] Found MyOvertimeHours/Overtime in your active subscriptions list.
• [ ] Tapped "Cancel Subscription" and confirmed the cancellation.
• [ ] Received a cancellation confirmation email from Apple (typically within 1 hour).
• [ ] Verified that Overtime no longer appears in your active subscriptions or shows "Expired."
• [ ] Saved the cancellation confirmation email to a secure folder.
• [ ] Checked my bank statement to confirm no charge appears on or after the renewal date.
• [ ] If a refund is due, submitted a refund request through Apple within 45 days of the original charge.
• [ ] Reviewed my other app subscriptions to identify any other unwanted charges.

Why thousands of UAE consumers trust stopee for cancellation support

Cancelling a subscription should never be harder than signing up. Yet companies design dark patterns-hidden menus, confusing language, delayed confirmations-to keep you paying. Stopee cuts through this chaos with clear, step-by-step guides tailored to UAE consumer law and local payment systems.

We've helped thousands of consumers cancel services like Overtime, recover refunds, and take control of their subscriptions. Our guides are written by cancellation specialists who've sat on both sides of the transaction: as frustrated customers and as advocates fighting for transparency and fairness.

Whether you're cancelling Overtime today or exploring your options before you commit, Stopee is here to empower you. Visit stopee.com to browse guides for other services, learn your consumer rights, and join a community of people who refuse to pay for services they don't use.