Manage Overtime

How to cancel overtime and stop recurring charges in the philippines

What overtime is and how it works

Overtime is a subscription-based fitness and coaching platform aimed at working professionals seeking flexible training programs and personalized workout guidance. The service operates through a digital app and web interface, offering adaptive coaching features and real-time workout adjustments to users who pay a recurring monthly or annual fee.

If you have signed up for Overtime, you are likely paying one of two plans: a monthly subscription or an annual plan. The company manages cancellations and customer inquiries through email, phone support, and a Zendesk help center. However, many users in the Philippines find the cancellation process unclear, support options limited, and billing charges difficult to reverse quickly. At Stopee, we have documented these frustrations and built this guide to help you exit cleanly and reclaim your money.

Pricing and what you pay for

Overtime charges users in US dollars, though the service is accessible to Filipino customers. Based on available pricing data, the two main plans are:

Your actual peso amount may vary slightly depending on your bank's exchange rate at the time of charge. Additionally, if you used a credit card linked to a GCash or Maya account, your bank may add a small conversion fee on top of the quoted price.

Availability and support limitations in the philippines

Overtime does not appear to offer localized support for Filipino users. There is no live chat support documented in public sources, no dedicated Philippine customer service hours, and no payment options like GCash or Maya integration. This means your only contact routes are email (info@Overtime.com) and a US-based phone line (1-800-OVERTIME or 683-7846), which can be costly to call internationally from the Philippines.

The help center at overtimesupport.zendesk.com is your best free resource, but many users report that cancellation instructions there are vague or incomplete. This is where Stopee steps in: we have mapped out every step you need to take to cancel without confusion or hidden charges.

Why you should cancel overtime

Common reasons users cancel Overtime include unexpected recurring charges, lack of progress on fitness goals, difficulty using the app interface, and frustration with unresponsive customer support. Some users signed up for a free trial or promotional rate and were surprised by a full charge the following month.

If you recognize yourself in any of these situations, canceling is your right. You should not feel obligated to keep paying for a service that does not deliver value. At Stopee, we believe you deserve clear, judgment-free guidance on how to exit subscriptions quickly and completely.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscription services and recurring charges. Under this law, you have the right to cancel a subscription contract within a reasonable period, especially if the service provider has engaged in misleading advertising or failed to deliver promised features.

Key protections include the following:

• You have the right to accurate information about subscription terms, renewal dates, and cancellation procedures before you sign up.
• The service provider must clearly disclose the total cost, billing frequency, and how to cancel.
• If Overtime fails to provide a working cancellation method or does not honor your cancellation request within 14 days, you can file a complaint with the Department of Trade and Industry (DTI).
• You can request a chargeback through your bank or credit card issuer if Overtime continues to charge you after you cancel.

If Overtime refuses to refund you or stops responding to your cancellation request, you can escalate to the DTI Consumer Complaints Division or the Bangko Sentral ng Pilipinas (BSP) if the charges involved unauthorized transactions. Stopee recommends keeping all email evidence and transaction records to support your complaint.

How to cancel overtime step by step

Follow these steps in order to cancel your subscription and prevent future charges. Timing is critical: you must cancel before your next billing date to avoid being charged again.

Gather your account and billing information

Before you take any action, collect and save proof of your subscription and payments. This protects you if you later need to dispute a charge or file a complaint with the DTI.

1. Open your Overtime account and sign in with your registered email address.
   • Navigate to your profile or account settings.
   • Look for a "Billing" or "Subscription" section.
2. Take a screenshot of your current plan name, monthly or annual price, and your next renewal date.
   • Save this image to your phone or computer with today's date in the filename.
3. Search your email inbox for receipts from Overtime or info@Overtime.com.
   • Download or forward these receipts to a safe folder.
   • Note the transaction ID and exact charge amount in PHP or USD.
4. Log into your bank or credit card statement and find the Overtime charge.
   • Screenshot the transaction with the merchant name, amount, and date.
   • Write down the last four digits of the card used and the bank name.

Pro tip: Create a simple text document titled "Overtime Cancellation Evidence" and paste all this information into it. Email this document to yourself as proof of what you knew and when. If a dispute arises, you will have timestamped evidence on your side.

Cancel through your account settings

Your first and fastest cancellation method is through the Overtime app or website itself. Many subscriptions allow users to self-serve cancel without contacting support.

1. Sign in to your Overtime account on the app or at overtime.com.
2. Go to Settings or Account.
   • Look for tabs or menu items labeled "Billing," "Subscription," "Plans," or "Membership."
3. Find your active subscription.
   • It should display your plan type, renewal date, and payment method.
4. Select the option to cancel, pause, or downgrade your subscription.
   • Some apps offer a "pause" option instead of immediate cancellation; select "cancel" if the full cancellation option is available.
   • Avoid clicking "pause" unless you genuinely plan to resume later.
5. Confirm your cancellation.
   • You may be offered a discounted re-subscription rate to stay; ignore this and proceed to cancel.
   • The app should display a confirmation message or send you a confirmation email within minutes.
6. Screenshot the cancellation confirmation message, including the date and time it was issued.

Warning: If you do not see a clear "cancel subscription" button in your account settings, the app may be hiding the cancellation option intentionally. This is a dark pattern, and it is your signal to move to the next method: contacting support directly.

Contact overtime support to cancel by email

If the self-service method did not work, email Overtime's support team with a clear, dated cancellation request. Keep your email professional and factual so that your request cannot be dismissed.

1. Open your email client and compose a new message to info@Overtime.com.
2. Use a subject line like: "Cancellation Request for Overtime Account - [Your Email Address]"
3. In the body of the email, include the following information:
   • Your full name.
   • The email address registered to your Overtime account.
   • Your account ID or phone number if you have one.
   • The current plan you are subscribed to (monthly or annual).
   • Your next billing date.
   • A clear statement: "I request cancellation of my Overtime subscription effective immediately. Please confirm that no further charges will be applied to my account."
4. Send the email and immediately save a copy to a folder labeled "Overtime Cancellation."
5. Wait 24 to 48 hours for a response.
   • Overtime's support team should send you a confirmation email stating that your subscription has been canceled.
   • If you do not hear back within 48 hours, send a follow-up email with the same information.
6. Once you receive confirmation, screenshot the support reply and save it with your other evidence.

Pro tip: Send your cancellation email on a weekday morning (Manila time) if possible. Support teams respond faster during business hours, and you will get confirmation sooner.

Cancel by phone (US-based support line)

If email does not produce results within 48 hours, you can call Overtime's support line. Be aware that this is a US-based number, so calling from the Philippines will incur international charges. Consider using a VoIP app like Viber or WhatsApp to reduce costs.

1. Note the support number: 1-800-OVERTIME (1-800-683-7846).
2. Call during business hours (likely 9 AM to 5 PM Eastern Time, US).
   • Convert to Philippine time: Eastern Time is 12 to 13 hours behind Manila.
   • If it is 8 PM in Manila, it is roughly 7 to 8 AM in the Eastern US.
3. When you reach support, state your request clearly: "I want to cancel my Overtime subscription immediately. I need confirmation that no further charges will be applied."
4. Provide your account email, phone number, and next billing date.
5. Ask the support representative to confirm the cancellation in writing via email, and ask for their name and a reference number for the call.
6. End the call and wait for an email confirmation.
   • If you do not receive an email within 2 hours, send a follow-up email to info@Overtime.com referencing the call date, time, and representative name.

Warning: Do not rely on a phone call alone as your only record of cancellation. Always request written confirmation via email so that you have proof if a dispute arises.

After you cancel overtime

Cancellation is not truly final until you have confirmed that your next billing date has passed without a charge. Many users cancel but continue to receive unexpected charges weeks or months later, which is why post-cancellation monitoring is essential.

Verify that billing has stopped

1. Wait until your next scheduled billing date (the date you saw in your account before canceling).
2. Check your bank or credit card statement on that date.
   • Log into your online banking portal or app.
   • Look for any charge from Overtime, MyoAdapt, or the payment processor used.
3. If no charge appears, your cancellation was successful.
   • You can relax and move on.
4. If a charge does appear, move to the next section immediately.

If overtime continues to charge you

Some users report that Overtime continues to bill them even after they have submitted a cancellation request. If this happens to you, you have several options, and you are protected by the Consumer Act of the Philippines.

1. Send a second cancellation email to info@Overtime.com.
   • Include your original cancellation email or phone call reference number.
   • State: "I submitted a cancellation request on [DATE]. I was charged again on [DATE]. Please cancel my account immediately and provide a refund for this unauthorized charge."
2. Wait 5 to 7 days for a response.
3. If Overtime does not respond or does not refund you, contact your bank or credit card issuer immediately.
   • Log into your banking app or call your bank's customer service number.
   • Request a chargeback for the unauthorized Overtime charge.
   • Provide your bank with copies of your cancellation emails and the charge on your statement.
   • Your bank will typically reverse the charge within 7 to 14 days.
4. If Overtime continues to charge you after a chargeback, file a consumer complaint with the DTI.
   • Visit the DTI Consumer Complaints Division website or visit a DTI office near you.
   • File a complaint stating that you canceled your subscription, were charged after cancellation, and the company refused to refund you.
   • The DTI will investigate and can impose penalties on Overtime for violating the Consumer Act of the Philippines.

Pro tip: If you used a credit or debit card issued by a Philippine bank (BDO, BPI, Metrobank, etc.), chargebacks are typically free and can be initiated by phone or through mobile banking. Do not hesitate to use this right if Overtime refuses to refund you.

Refund policy and what to expect

Overtime does not advertise a public refund policy on its help center, which is a red flag. However, under the Consumer Act of the Philippines, you have the right to demand a refund if you cancel before the end of your billing cycle.

Most users cancel after already being charged for the current month or year. Here is what happens next:

• If you cancel mid-month or mid-year and Overtime does not offer pro-rata refunds, you can request one via email, citing consumer protection law.
• If Overtime refuses, contact your bank for a chargeback, which will reverse the transaction without Overtime's permission.
• If you used an installment plan (e.g., through GCash or a credit card), contact your bank or card issuer to cancel the installment agreement and reverse any remaining charges.

At Stopee, we have helped thousands of consumers navigate unclear refund policies and recover money owed to them. If you are struggling to get a refund from Overtime, document everything and escalate to your bank or the DTI.

Common mistakes when canceling overtime

Canceling a subscription sounds simple, but small mistakes can leave you vulnerable to continued charges and lost refunds. Here are the pitfalls most users encounter.

Mistake 1: canceling after the billing date

If you cancel on the day you are charged, you will be charged for the next full month or year before the cancellation takes effect. Always check your next billing date in your account settings and cancel at least 3 to 5 days before that date.

Mistake 2: choosing "pause" instead of "cancel"

Some apps offer a "pause" option to temporarily stop charges. This is not the same as cancellation. If you choose pause, your subscription will automatically resume after the pause ends, and you will be charged again. Always select "cancel" if you want to end the subscription permanently.

Mistake 3: not keeping cancellation confirmation

If you cancel without saving proof, and Overtime later claims you never canceled, you will have no way to defend yourself. Always screenshot and email yourself a copy of the cancellation confirmation within minutes of canceling.

Mistake 4: only contacting support once

If support does not respond within 48 hours, do not assume your request was received. Send a follow-up email. If the support team is genuinely unresponsive, this becomes part of your complaint to the DTI, which strengthens your case.

Mistake 5: not checking if the charge actually stopped

Some users cancel and assume they are done, but they never verify that the next billing date passed without a charge. Always monitor your bank statement on and after your next billing date to confirm that Overtime has truly stopped charging.

Checklist before and after you cancel

Use this checklist to ensure you have completed every step and protected yourself throughout the cancellation process.

Comparing overtime to similar fitness subscriptions

If you are canceling Overtime because you want a better fitness service, here is how it compares to other digital coaching platforms available in the Philippines.

If you are canceling because you want better local support and lower prices, Stopee recommends exploring Filipino-based fitness apps or free YouTube resources first before committing to another international subscription.

Contact overtime directly for cancellation

If you need to reach Overtime to cancel your subscription, use one of these verified contact methods.

Email: info@Overtime.com

Phone (US-based): 1-800-OVERTIME (1-800-683-7846)

Help center: overtimesupport.zendesk.com

Mailing address (for formal dispute escalation or small claims): 1105 Green Grove Road, Neptune, New Jersey 07753, USA

If you send a cancellation letter by registered mail to the above address, keep the postal receipt as proof of delivery. This creates a legal paper trail that will strengthen your case if you need to file a DTI complaint or pursue a chargeback.

Final thoughts on canceling overtime in the philippines

Canceling Overtime is straightforward if you know what to expect and you act before your next billing date. Collect your evidence first, cancel through the app if possible, follow up with email if needed, and monitor your bank statement to confirm the charges have stopped. If Overtime refuses to cancel or continues to charge you, you are protected by the Consumer Act of the Philippines and you can escalate to your bank or the DTI.

The frustration of unclear cancellation policies and unresponsive support is real, especially for Filipino users dealing with an international company. At Stopee, we have documented these exact pain points and built tools and guides to help you reclaim your autonomy. Stopee has helped thousands of consumers cancel subscriptions, recover refunds, and avoid dark patterns. Your money and your time matter, and you deserve a simple, transparent way to exit subscriptions you no longer want. Take action today, follow the steps above, and know that you are backed by consumer law and by a community that understands your frustration.