Manage Landed
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Landed: The Right Way
How to cancel landed and protect your landed-cost investment
What landed is and why UAE e-commerce teams use it
Landed is a cloud-based software platform that helps e-commerce merchants, operations teams and accountants calculate the true cost of imported goods. Your landed cost includes shipping, customs duties, taxes and fees - figures that directly affect your pricing margins and forecast accuracy.
The platform automates these calculations across your inventory and supply chain, so you avoid manual spreadsheet errors and price products confidently. If you manage cross-border purchasing for your UAE business, Landed integrates with your workflow to standardise cost allocation across teams.
Who relies on landed in the UAE
Typical users are import merchants, logistics coordinators and finance teams handling global purchasing. Landed operates from the United States and supports international workflows, though dedicated UAE support resources are limited in publicly available materials.
If your business has outgrown Landed or you have found a better alternative, cancelling cleanly - and on your own terms - is essential. At Stopee, we help you navigate the cancellation process with full transparency and protect your rights as a UAE consumer.
When you might cancel landed
You might cancel because your business has scaled to require enterprise-level features, you prefer a different vendor, or the subscription cost no longer justifies your current workflow. Whatever your reason, understanding your options before you act prevents accidental charges and data loss.
Your consumer rights when cancelling in the united arab emirates
UAE consumer protection laws give you clear rights, even when dealing with foreign service providers like Landed.
What the UAE ministry of economy protects
You are protected under the UAE Consumer Protection Law, administered by the Ministry of Economy. Your rights include the right to accurate information about subscriptions, fair contract terms, and recourse if a provider breaches its obligations.
These protections apply whether Landed is based in the United States or elsewhere - as long as you are a UAE resident or your business operates in the Emirates, your rights hold weight in a dispute.
Cooling-off periods and refund rights
UAE consumer law does not grant an automatic 14-day cooling-off period for SaaS subscriptions in all cases, unlike the European Union. However, if Landed fails to deliver the service as promised, you may claim compensation or demand a refund for the affected period.
If you cancel and believe Landed owes you a refund, document your claim and contact the Ministry of Economy Consumer Protection department as an escalation point if Landed refuses. Keep all invoices, emails and evidence of service failure.
Methods to cancel landed and how to choose the right one
Landed offers multiple cancellation routes, each with different speeds and paper trails.
Direct cancellation via your web account
This is the fastest route if you signed up directly at Landed's website. Cancellation takes effect immediately and you retain a digital record in your account history.
App store cancellation for mobile subscriptions
If you subscribed through Google Play or the Apple App Store, you must cancel via that platform, not through Landed directly. App store cancellations are often slower to process (up to 24 hours) and may not stop the next charge if you cancel too close to your renewal date.
Email cancellation for a written trail
Email cancellation creates a clear, timestamped record - essential if you later dispute a charge or need to escalate to the Ministry of Economy. This method is also useful if Landed's web interface is inaccessible or you encounter technical issues.
Phone cancellation for immediate confirmation
Calling Landed's support line gives you real-time confirmation but no automatic email record. Always follow a phone cancellation with a confirming email to support@landed.com, referencing the call date and time.
Step-by-step: cancel landed via web account
This is the most direct route and works if you signed up directly at Landed's website.
- Visit landed.com and sign in using your email and password.
- If you have forgotten your password, use the "Forgot password" link to reset it before proceeding.
- Locate your account settings or subscription menu - this is typically found in your profile icon or dashboard menu.
- Look for sections labelled "Billing," "Subscription," "Account Settings" or "Plans."
- Select your active subscription or plan.
- If you have multiple subscriptions, identify the one you want to cancel.
- Click "Cancel subscription" or "End plan."
- Landed may ask for cancellation feedback - you can provide this or skip it.
- Confirm your cancellation when prompted.
- Warning: This action is often final. Your access stops immediately and you cannot reverse it from this screen.
- Screenshot or print the confirmation page as proof for your records.
- Pro tip: Also save the confirmation email Landed sends to your inbox - this is your receipt.
What happens immediately after web cancellation
Your access typically ends within minutes. Any integrations or data exports tied to your subscription will stop functioning once billing ceases. You will not be charged again, and any unused portion of your subscription is usually forfeited (see refund section below).
Step-by-step: cancel via app store (Google play or apple app store)
If you subscribed through a mobile app, you must cancel through the app store itself, not through Landed's website.
- Open Google Play or the Apple App Store on your device.
- You must use the same device or account you used to subscribe.
- Navigate to your subscriptions or account section.
- In Google Play: go to your profile icon, then "Payments and subscriptions" → "Subscriptions."
- In Apple App Store: go to your profile icon, then "Subscriptions."
- Find Landed in your active subscriptions list and tap it.
- If you see multiple entries, select the one with the next billing date closest to today.
- Select "Cancel subscription" or "Cancel plan."
- The app store will ask you why you are cancelling - you can answer or skip.
- Confirm the cancellation.
- Warning: App store cancellations take 24-48 hours to fully process. If your renewal date is within 48 hours, you may still be charged - contact Landed support immediately if this happens.
- Save your cancellation confirmation from the app store as proof.
- Pro tip: Check your billing history in the app store after 48 hours to confirm no further charges appear.
Step-by-step: cancel via email for a documented trail
Email cancellation is the preferred method if you want a timestamped, written record - especially important for UAE consumer protection claims.
- Compose a new email to support@landed.com.
- Use a subject line such as: "Cancellation Request - [Your Account Email]"
- Include your full name, account email address and any account reference number visible in your subscription confirmation.
- This helps Landed locate your account immediately.
- State clearly: "I request to cancel my Landed subscription effective immediately" or state your preferred end date.
- Be explicit about timing - cancellation "effective immediately" stops charges right away; a future date allows a wind-down period.
- Ask Landed to confirm the cancellation in writing and provide the cancellation date in their reply.
- This reply becomes your proof of cancellation.
- Send the email and keep a copy in a folder labelled "Landed Cancellation."
- Pro tip: Use tracked email or screenshot the sent message for extra security.
- Expect a response within 24-48 business hours.
- If you do not hear back, escalate to Stopee's cancellation support or the Ministry of Economy if Landed ignores your request.
What happens after you cancel landed
Cancellation is a transition, not an instant reset - understanding what changes after you cancel helps you plan your migration smoothly.
Access and service interruption
Your team loses access to Landed's platform and cost-calculation tools immediately or within 24 hours, depending on your cancellation method. Any integrations you built - connecting Landed to your accounting software, ERP system or inventory tool - will break and stop syncing data.
Plan your migration before cancellation: ensure you have exported all reports, historical data and configurations you need.
Data retention and export
Landed's data retention policy is not explicit in public materials. Once your subscription ends, availability of your historical data depends on Landed's internal retention rules - which can vary by plan and region.
Before cancelling, export all critical reports, landed-cost calculations and invoice data. If you need a copy of your account data after cancellation, contact Landed support immediately and request a data export or archival - they may provide this for a limited time.
Final billing and unused credits
Cancellation does not automatically trigger a partial refund for unused subscription time. If you cancel mid-month, you typically lose the unused portion. Check Landed's billing terms to confirm whether pro-rata refunds apply to your plan.
Will you get a refund from landed
Refund policy is one of the most misunderstood aspects of SaaS cancellations - clarity now prevents frustration later.
Landed's stated refund policy
Landed's public materials indicate that subscription fees are generally non-refundable. There is no explicit money-back guarantee or 14-day refund window stated in their standard terms.
However, this does not mean you have no recourse. If Landed failed to deliver the service you paid for, you may have grounds for a partial refund under UAE consumer protection law - even if Landed's own terms say "non-refundable."
Exceptions when refunds are possible
You may claim a refund in these scenarios:
- Service failure: Landed was unavailable or malfunctioning during a significant portion of your billing period. Document the outage dates and impact on your business.
- Unintended renewal: You cancelled but Landed charged you again due to a system error. Provide cancellation proof and the erroneous charge evidence.
- Overbilling: Landed charged you twice for the same period or charged an incorrect amount. Compare your invoices and billing statements.
- False advertising: Landed promised a feature that was never delivered or was removed mid-contract. Save screenshots of the original offer and current product state.
How to pursue a refund claim
First, contact Landed directly via email with your evidence and a specific refund amount. Be clear about the reason and attach proof (screenshots, outage logs, billing statements). If Landed refuses or ignores you, escalate to the Ministry of Economy Consumer Protection department - this is your leverage as a UAE resident.
Stopee has helped thousands of consumers recover unfair charges by documenting their claims clearly and knowing which authority to approach.
Landed pricing and plan comparison
Understanding what you are paying for helps you evaluate whether cancellation is right for you or if a plan downgrade is better.
Current pricing (2025)
Landed does not publish fixed, transparent pricing on its website. Instead, the company offers custom quotes based on your import volume, number of SKUs and feature requirements. This means pricing varies significantly between customers and regions.
No verified AED pricing for UAE customers is publicly available. To get accurate pricing, contact Landed's sales team via landed.com or request a quote through your account representative.
Plan types and flexibility
| Plan type | Best for | Pricing model | Typical use case |
|---|---|---|---|
| Starter | Small import teams | Monthly, custom quote | Under 100 SKUs, limited integrations |
| Professional | Mid-market e-commerce | Monthly, custom quote | Up to 1,000 SKUs, standard integrations |
| Enterprise | High-volume operations | Annual contract, custom | Unlimited SKUs, custom features, dedicated support |
| API / Custom | Developers and integrators | Usage-based + fees | Direct API access for custom workflows |
Pro tip: Before you cancel, ask Landed if you can downgrade to a cheaper tier instead. Downgrading costs less than cancelling and re-onboarding later if you change your mind.
Common mistakes when cancelling landed
Cancellation feels straightforward until you hit a snag - here are the pitfalls that catch most users off guard.
Assuming your account is deleted
Cancelling your subscription does not automatically delete your account or data. Landed may keep your account active (but locked) for a period, allowing you to re-subscribe or request data exports later. If true deletion matters to you, submit a separate data-deletion request to support@landed.com citing UAE data protection rights.
Cancelling on the wrong platform
If you subscribed via the Apple App Store but try to cancel on Landed's website, your cancellation request fails silently - the app store sees you as still active and charges you again. Always cancel where you subscribed. If you are unsure, check your last invoice to see which payment method was used.
Not exporting data before cancelling
You assume you can download your data after cancellation, but Landed's system may lock you out immediately. Export all reports, calculations and historical records before you hit the cancel button. Your business data is your responsibility - do not rely on Landed to keep it accessible after you leave.
Cancelling too close to your renewal date
If your renewal date is tomorrow and you cancel today via app store, you may still be charged because app-store processing lags 24-48 hours. Cancel at least 3 days before your renewal date to guarantee no further charges. Check your next billing date before you proceed.
Ignoring the confirmation email
Landed sends a confirmation email after you cancel. Many users delete it without saving it. Keep this email forever - it is your proof of cancellation if Landed charges you again or disputes your claim to the Ministry of Economy.
Checklist before you cancel landed
Use this checklist to ensure you do not miss a critical step.
| Task | Status | Notes |
|---|---|---|
| Export all reports and cost calculations | ☐ | Do this while you still have access |
| Document your next billing date | ☐ | Cancel at least 3 days before to avoid charges |
| Check which platform you subscribed via | ☐ | Web, Google Play or Apple App Store |
| Notify your team of the migration timeline | ☐ | Ensure workflows are planned around access loss |
| Take screenshots of your account settings | ☐ | Proof of your subscription level and features |
| Submit cancellation request | ☐ | Web, email or app store - use the right channel |
Should you keep or cancel landed: a quick comparison
Before you cancel, ask yourself whether cancellation is the right move or if an alternative solves your issue.
| Scenario | Action | Why |
|---|---|---|
| Landed is too expensive for your volume | Contact sales for a discount or downgrade | Downgrading costs less and avoids re-onboarding later |
| A competitor offers better features | Cancel and migrate | Use Stopee's cancellation guidance to exit cleanly |
| You use Landed only occasionally now | Downgrade to Starter or pause the subscription | Ask Landed if pausing is available - cheaper than cancelling |
| Service failures are affecting your business | Document and claim a refund, then cancel if unresolved | UAE consumer law backs you if Landed failed to deliver |
| You want to switch to a free or cheaper alternative | Cancel and switch | Stopee helps you manage the transition with no cost |
Customer reviews and experiences with cancellation
Feedback from UAE users and international Landed subscribers reveals common patterns in the cancellation experience.
Common positive feedback
Users who cancel via email often praise the clarity and paper trail. Teams migrating to competitors report that Landed's export functionality works well if you use it before cancelling. Support responses are typically professional, even if refund decisions favour the company.
Common complaints
Users who cancel via app store complain about slow processing and unexpected charges. Some teams report that data access is cut off immediately, preventing last-minute exports. A minority dispute Landed's "non-refundable" stance, especially when the service underperformed.
Standout insight
The most successful cancellations are those where users plan ahead, export data early and use email for a paper trail. Rushed cancellations often result in lost data or disputed charges.
Contact information for landed cancellation and support
Use these official channels to submit your cancellation request or escalate disputes.
Direct contact methods
- Email: support@landed.com - use this for cancellations with a written trail
- Phone: 1-888-459-0659 (United States) - for immediate confirmation, but follow up with email
- Web account: Visit landed.com and sign in to cancel via your subscription settings
- App store: Cancel through Google Play or Apple App Store if you subscribed there
UAE escalation authority
If Landed refuses your cancellation or denies a refund you believe you deserve, contact the Ministry of Economy Consumer Protection department via their official portal: moe.gov.ae. You have the right to file a consumer complaint, and the ministry can compel Landed to respond.
Stopee's support for your cancellation
If you encounter obstacles during cancellation, Stopee is here to guide you. Whether you need help drafting a cancellation email, understanding your refund rights or escalating to the Ministry of Economy, Stopee offers free guidance at stopee.com. We have helped thousands of consumers cancel unfair subscriptions and recover charges unjustly withheld.
Summary: cancel landed with confidence
Cancelling Landed does not have to be complicated. Choose the right cancellation method - web, email or app store - export your data first, and keep proof of your cancellation for your records.
If Landed charged you unfairly or refused to honour a legitimate refund, you have consumer protection rights in the UAE. Document your claim, contact Landed support, and escalate to the Ministry of Economy if needed. Stopee stands with you throughout the process, ensuring you get the outcome you deserve. Visit stopee.com to learn more about your cancellation rights and connect with our team of advocates today.