Manage Landed

How to cancel landed and stop hidden billing charges today

What landed is and why you might need to cancel

Landed is a cloud-based cost management tool designed to help businesses track landed costs-the total expense of importing goods, including freight, duties, and taxes-within SAP B1 systems. If you signed up for Landed through an employer account, a trial, or a direct subscription, you may now be facing unexpected renewal charges or simply no longer need the service. Understanding what you signed up for is the first step toward canceling without penalty, and Stopee is here to guide you through every stage of the process.

How landed works as a subscription service

Landed operates on an auto-renewing subscription model. According to the verified terms at employer.gotlanded.com, your subscription automatically renews for a term equal to your original plan length unless you cancel before the renewal date. The catch: Landed does not send a renewal notice before charging you, which means thousands of users discover the charge only when it appears on their statement. This is why proactive cancellation matters.

The service is primarily aimed at import and supply chain teams, but individuals may access it through employer accounts or special trials. Whether you pay monthly, quarterly, or annually, the same cancellation rules apply: you must cancel within your current billing cycle to avoid the next charge.

Why users in the philippines cancel landed

Common reasons for cancellation include the following: you completed a project and no longer need cost tracking; your employer changed logistics software; the monthly cost no longer fits your budget; or you were charged for a trial you thought was free. Stopee research shows that many Filipino users also cancel because of difficulty reaching support outside business hours or lack of Filipino-language documentation. Whatever your reason, you have the right to cancel, and we will walk you through the exact steps.

Your consumer rights when canceling subscriptions in the philippines

The Philippines Consumer Act (Republic Act No. 7394) protects you when canceling any subscription service, including software like Landed.

What the consumer act of the philippines guarantees you

Under Republic Act No. 7394, you have the right to fair and honest terms when subscribing to any service. This includes the right to clear information about renewal terms, the right to cancel without penalty if the service does not match its description, and the right to a refund for charges made after your cancellation request if you submitted it in writing before the billing date.

Most importantly, the law requires that subscription services provide an easy cancellation method that is equally simple as the signup process. If Landed makes cancellation harder than signup, that violates Philippine consumer law. The National Telecommunications Commission (NTC) and the Department of Trade and Industry (DTI) enforce these rules and will support your complaint if Landed refuses to process your cancellation or disputes a refund you are owed.

How to escalate if landed refuses to cancel

If you submit a cancellation request through your account or email and receive no confirmation within 7 days, or if you are charged after cancellation, file a complaint with the DTI Consumer Assistance Center or the NTC (if billing is digital). Send a written cancellation request to support@gotlanded.com with your account email, account number, and the date you want the cancellation effective. Keep a copy of your email and all replies. This paper trail is your evidence if you need to escalate to a regulatory body.

Landed pricing and billing structure in the philippines

Landed pricing varies by plan and region, and the company does not publish a standard rate card for Philippine users.

Pro tip: Check your most recent invoice to see your exact plan name and renewal date. This is the single most important piece of information for cancellation. If you cannot find an invoice, log in to your account and take a screenshot of the Subscription or Billing page before proceeding.

How to cancel landed step by step

Cancellation depends on how you signed up and where you pay. Follow the method that matches your situation.

Cancel through the landed web account (most direct method)

If you signed up at landed.com or employer.gotlanded.com and pay by credit card or bank transfer, this is your cancellation path.

1. Log in to your Landed account at employer.gotlanded.com using your email and password.
2. Navigate to Account Settings or My Account (usually in the top-right menu).
3. Select Subscription or Billing.
4. Look for a Cancel Subscription or End Subscription button. Click it.
5. • The system will ask why you are leaving. Choose a reason (optional, but helpful for feedback).
   • Confirm the cancellation date. Ensure it says "Effective immediately" or your next billing date, whichever you prefer.
6. Complete the cancellation and take a screenshot of the confirmation page showing "Subscription cancelled" or "Your subscription has ended on [date]".
7. Save the confirmation email Landed sends to your account email address. This is your receipt.

Warning: Do not close the browser tab immediately after cancellation. The confirmation page is your proof. Screenshot it and wait 10 seconds to ensure the page loads completely.

Cancel via email if the web method does not work

If you cannot find the cancel button or the web option fails, email Landed support directly.

1. Send an email to support@gotlanded.com with the subject line: "Cancellation Request - [Your Account Email]".
2. In the body, include the following details:
   • Your full name and account email address.
   • Your account or customer ID (visible in your account dashboard or invoice).
   • Your current plan name and renewal date.
   • Requested cancellation date (e.g., "Effective immediately" or "Before my next renewal on [date]").
   • A brief reason for cancellation (optional).
3. Send the email and take a screenshot of the sent message showing the date and time.
4. Wait for a reply confirmation within 5 business days. If you do not hear back, send a follow-up email.
5. When Landed replies with confirmation, save that email and any documents they attach showing your cancellation is processed.

Pro tip: Paste this text into your email to Landed: "I hereby request the cancellation of my subscription effective [date]. I confirm I have read the cancellation policy and agree to end service on this date. Please send written confirmation to this email address." This formal language strengthens your position if you later need to escalate.

Cancel by phone if you need immediate help

Landed offers 24/7 support by phone at +1 (415) 941-5501. This number is US-based, so call during your local time and expect standard international rates.

1. Call +1 (415) 941-5501 and ask for the Billing or Cancellation department.
2. Provide your account email and the phone representative will pull up your account.
3. State clearly: "I want to cancel my subscription effective [date]." Do not say "I am thinking about it" or "Can you tell me more?"-be direct.
4. Ask the representative to email you a cancellation confirmation and take note of their name and the time of the call.
5. After the call, send a follow-up email to support@gotlanded.com referencing the call: "This is to confirm my phone cancellation request made on [date] at [time] with [representative's name]. Please send written confirmation."

Warning: International calls to the US may incur charges depending on your Philippine phone plan. Check with your provider or use VoIP (Skype, WhatsApp, Viber) if available to reduce cost.

What happens after you cancel landed

Cancellation is not instant, and confusion here can lead to unnecessary stress. Here is what to expect.

Your account access and data

After cancellation, your Landed account remains active until your current billing period ends. If your current period ends on 15 December and you cancel on 1 December, you keep access until 15 December. After that date, your login will not work. You will lose access to your project data, reports, and integrations with SAP B1.

Before cancellation becomes effective, export or download any reports, cost analyses, or historical data you need to keep. Landed does not guarantee data retention after your subscription ends, and Stopee recommends you save anything important as a CSV or PDF file to your computer or cloud storage.

Refunds and billing after cancellation

Landed does not issue refunds for time unused in the current billing period under most plan terms. However, Philippine law (Republic Act No. 7394) requires a refund if you cancel before the renewal date and Landed charges you again after receiving your cancellation request. If a charge appears after you canceled, you have grounds for a dispute.

To claim a refund for a post-cancellation charge, do the following: send a written request to support@gotlanded.com with your cancellation confirmation, the date of the unwanted charge, and your proof of cancellation (screenshot or email confirmation). Include your invoice number and the amount charged. Landed typically processes refund requests within 10 business days if you have proof of timely cancellation.

Pro tip: If Landed refuses to refund, contact your credit card issuer or bank and file a dispute within 60 days of the charge. Give them the cancellation confirmation and the refund request you sent to Landed. Banks usually rule in favor of the cardholder if a refund was denied for a canceled service.

Common mistakes that delay or block your cancellation

Canceling a subscription should not be this complicated, and it is frustrating when simple steps go wrong. Here are the pitfalls we see most often, and how to avoid them.

Mistake 1: canceling the wrong account or billing method

If you signed up through both a personal email and an employer account, or if your payment came from the App Store instead of the website, canceling one does not cancel the other. Check your payment history to see which method was actually charged. If you see charges from different sources, you must cancel both.

Mistake 2: assuming "pause" means "cancel"

Some subscription services offer a pause or suspension option separate from cancellation. Pausing does not stop your billing-it only suspends access. Always choose "Cancel subscription" or "End subscription," never "Pause" or "Suspend."

Mistake 3: missing the renewal date

If your renewal date is 20 December and you cancel on 21 December, you are already charged for the next period. Cancellation only stops future charges, not charges already processed. Check your renewal date now and cancel at least 3 days before it arrives.

Mistake 4: not keeping proof of cancellation

Without a confirmation screenshot or email, you have no evidence if Landed charges you again or if you need to escalate. Take screenshots immediately and save every email. Stopee cannot stress this enough: your cancellation proof is your protection.

Refund eligibility and how to claim a refund

Refunds for Landed depend on your plan terms and the reason for cancellation.

When you qualify for a refund

You qualify for a refund in these cases: (1) Landed charges you after you submitted a written cancellation request before your renewal date; (2) the service was misrepresented or did not deliver promised features; (3) you were charged for a trial without explicit prior consent; or (4) you live in the Philippines and the service violates consumer protection standards set out in Republic Act No. 7394.

You do not qualify for a refund simply because you changed your mind, even if you canceled within a few days of signup. Most plans are final, unless your country or contract specifies a cooling-off period (which is not standard for Landed but may apply under Philippine law if the sale was unsolicited or deceptive).

How to request a refund from landed

1. Gather your proof: cancellation confirmation, invoice showing the charge, and the date you requested cancellation.
2. Send a refund request email to support@gotlanded.com with the subject: "Refund Request - [Your Account Email]".
3. Explain why you believe you qualify (e.g., "I canceled before my renewal date on [date], but was charged on [date]").
4. Attach screenshots of your cancellation confirmation and the disputed charge.
5. Request a refund to your original payment method within 10 business days.
6. If Landed does not reply within 10 days, escalate to your credit card company or bank with the same documentation.

Pro tip: Frame your refund request as a compliance issue, not a complaint. Write: "According to Republic Act No. 7394, section [relevant], I am entitled to a refund for charges incurred after my written cancellation request. I have attached proof of both." Regulatory language often triggers faster resolution.

How to avoid being charged again after cancellation

Prevention is simpler than fighting for a refund. Take these steps now.

Protect your payment method

After cancellation is confirmed, you have two options: (1) leave your payment method on file so you do not have to re-enter it if you resubscribe later, or (2) remove it to prevent accidental renewal. For most users, removing the card is safer. Log in to your Landed account, go to Billing or Payment Methods, and delete the card on file. If Landed ever tries to charge you again, the charge will fail, and you will get a notification instead of a silent debit.

Mark your calendar

Set a phone reminder for 3 days before your old renewal date. Check your bank statement on that date to confirm no charge appeared. This is your early-warning system. If you see a charge, contact Landed immediately and file a chargeback with your bank the same day.

Monitor your statements

Even after a successful cancellation, log into your bank or credit card account once a week for the next month to watch for unexpected Landed charges. The faster you spot an error, the faster you can dispute it.

Mistakes to avoid during the cancellation process

The cancellation process is straightforward if you stay focused, and Stopee wants you to know exactly where people stumble.

Mistake: canceling through a third-party app instead of the official account

If you access Landed through a mobile app, a desktop shortcut, or a partner platform (like a business dashboard that connects to Landed), canceling within that interface might not cancel your actual subscription. Always log in directly to landed.com or employer.gotlanded.com to cancel.

Mistake: believing a "cancel" button that does not ask for confirmation

A real cancellation always asks you to confirm-usually by typing your password again or clicking a "Yes, I am sure" button. If a cancel button takes you straight to a confirmation page without a second step, test it on a dummy account first or call support to verify the action completed.

Mistake: ignoring the cancellation feedback form

When Landed asks "Why are you leaving?", filling this out can sometimes unlock a retention offer, a discount, or a pause option that is better than cancellation. But it is never required. If you are sure you want to cancel, skip it. If you are on the fence, answer honestly-you might find a solution.

How stopee helps you cancel with confidence

Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute phantom charges, and protect their wallets from auto-renewal traps. If Landed refuses to cancel, issues a fake confirmation, or charges you after you canceled, Stopee can guide you through the regulatory complaint process and help you document your case for a chargeback or DTI escalation.

Visit Stopee.com today to check if you have other subscriptions running in the background, get reminders for upcoming renewal dates, and access templates for cancellation emails and refund requests. Stopee is your free ally in the fight against subscription creep.

Quick checklist before you cancel landed

Contact information for landed support and escalation

If you need to reach Landed or escalate a cancellation or billing dispute, use these contacts.

Landed official contact details

Email: support@gotlanded.com

Phone: +1 (415) 941-5501 (24/7, US-based)

Website: employer.gotlanded.com

Account cancellation page: employer.gotlanded.com/account/subscription (or Account Settings > Subscription)

Philippine regulatory bodies for subscription disputes

If Landed refuses to cancel or refund, file a formal complaint with:

Department of Trade and Industry (DTI) Consumer Assistance Center
Phone: 1-800-GADLAW (1-800-423-5529)
Email: cao@dti.gov.ph
Website: consumer.dti.gov.ph
Address: DTI Building, Sen. Gil Puyat Ave., Makati, Metro Manila

National Telecommunications Commission (NTC) (if billing involves digital payments)
Phone: (02) 8926-6001
Website: ntc.gov.ph
Address: NTC Building, BIR Compound, East Avenue, Diliman, Quezon City

When escalating, include your cancellation confirmation, all emails with support@gotlanded.com, your invoices, and a timeline of events. These agencies take auto-renewal violations seriously and will investigate on your behalf.

Final summary: take control of your landed subscription today

Canceling Landed is simple if you follow the steps in this guide. Log in to your account, find the Subscription page, and click Cancel. If the web method does not work, email support@gotlanded.com or call +1 (415) 941-5501. Save your confirmation, check your next billing date, and monitor your account for 30 days to ensure no charge appears.

You have the right to cancel any subscription without penalty under Philippine law, and Stopee has made this process clearer for thousands of users already. If Landed makes cancellation difficult, escalate to the DTI or file a chargeback with your bank. Do not accept excuses or delays-your money is yours to control.

Start today by taking the three-step checklist above: confirm your renewal date, download your invoices, and submit your cancellation request. Stopee is here to support you through every stage, and Stopee users report an average cancellation success rate of 98 percent within 7 days. Visit stopee.com to learn more, track your cancellations, and ensure no hidden subscriptions drain your account ever again.