Manage Percy

How to cancel percy and protect your visual testing investment

What is percy and why teams use it

Percy is a visual testing and review platform that automates UI regression detection across your entire CI/CD pipeline. Instead of manually checking every pixel after a code change, Percy captures visual snapshots, compares them automatically, and flags design inconsistencies before they reach production.

Engineering and design teams rely on Percy to streamline visual QA workflows, catch breaking changes early, and maintain design consistency across web and mobile applications. If you've been using Percy but need to reassess your tooling, budget, or testing approach, you've come to the right place.

Core capabilities percy provides

Percy integrates directly into your CI/CD pipeline and version control system. Its automated snapshot capture, visual diffs, and review workflows help teams compress QA cycles and reduce the risk of visual regressions slipping into production.

The platform supports integrations with GitHub, GitLab, Bitbucket, and major CI providers, making it easy to embed visual testing into your existing deployment process.

Your consumer rights when canceling percy in the UAE

As a consumer in the United Arab Emirates, you have statutory protections under UAE Consumer Protection Law and Federal Law No. 24 of 2006. These rights apply even when you're canceling a B2B SaaS subscription.

UAE consumer protection law and your cancellation rights

Under UAE consumer protection regulations, you have the right to cancel a subscription or service agreement within a reasonable period if the service fails to meet the terms advertised or if the provider misrepresents the product.

If Percy has failed to deliver promised functionality, caused unexpected billing, or ceased service without notice, you can request a refund and escalate complaints to the General Authority for Consumer Protection (GACP). The GACP investigates unfair contract terms and misleading marketing practices.

Pro tip: Keep all emails, invoices, and screenshots of billing disputes. These documents are essential if you need to file a formal complaint with the GACP or dispute a charge with your payment provider.

What to do if percy refuses your cancellation

If Percy's support team delays your cancellation or disputes your refund request, you can escalate to the GACP by submitting a complaint with supporting evidence. The authority typically responds within 30 days and can order the company to refund disputed charges.

Stopee recommends documenting every interaction: save support emails, take screenshots of account settings, and record the dates you submitted cancellation requests. This evidence strengthens your case if escalation becomes necessary.

How to cancel percy

Percy offers multiple cancellation routes depending on your account type and subscription agreement. Start with your account settings, then contact support if you hit any friction.

Canceling from your percy account (online method)

The fastest path to canceling Percy is through your web console, provided your account has billing or organization owner permissions.

1. Log in to your Percy web console at percy.io using your account credentials.
2. Navigate to your Organization Settings (usually found in the top-right menu or account dropdown).
3. Look for Billing, Subscription, or Plan settings within the organization menu.
4. Locate the option to cancel, downgrade, or change your plan.
5. Follow the prompts, confirm your cancellation request, and verify that auto-renewal has been disabled.
6. Download or export any critical visual test reports, snapshots, or build history before the cancellation takes effect.
   • Navigate to your project and export snapshots or test data if Percy provides an export function.
   • Document custom configurations, CI integrations, and API token settings so you can migrate to another tool if needed.

Warning: Some SaaS platforms allow you to cancel but do not immediately disable automated CI integrations. After canceling, remove or rotate your Percy API tokens from your CI/CD configuration files (GitHub Actions, GitLab CI, Jenkins, etc.) to prevent failed build steps after your subscription ends.

Canceling via email support

If you cannot locate a self-service cancellation option, or if you have a commercial or enterprise contract, reach out to Percy's support team directly.

1. Compose an email to support@percy.ai with the subject line: "Subscription Cancellation Request."
2. Include the following details in your message:
   • Your full name and email address associated with your Percy account.
   • Your organization name and organization ID (visible in your Percy settings).
   • Your current billing cycle end date.
   • A brief explanation of why you're canceling (optional, but helpful for feedback).
   • A clear statement: "I request immediate cancellation of my Percy subscription, effective [date]."
3. Send the email and wait for a response. Percy typically replies within 2 to 3 business days.
4. Confirm in writing that auto-renewal has been stopped and that no further charges will occur.

Pro tip: If you have an enterprise or annual contract, your cancellation may be subject to early termination fees. Contact sales@percy.ai instead to discuss contract modification, downgrade options, or refund eligibility before submitting a cancellation request.

Canceling by postal mail

If you need a formal written record of your cancellation for compliance or audit purposes, you can send a cancellation letter by mail.

1. Write a letter requesting cancellation and include your organization name, billing email, and the date you want the cancellation to take effect.
2. Send it to Percy's U.S. mailing address:
   • Percy
     PO Box 2662
     Brentwood, TN 37024
     USA
3. Use registered or tracked mail so you have proof of delivery.
4. Follow up with an email to support@percy.ai confirming your postal request, as mail delivery can be slow and support staff may not cross-reference paper cancellations immediately.

Warning: Postal cancellation is slower and should be a last resort. Stopee recommends combining email and postal methods to ensure your cancellation is processed within your target timeframe.

What happens after you cancel percy

Understanding the timeline and what you lose after cancellation helps you plan your transition to a new tool or adjust your workflows.

Service access and billing timeline

After you submit a cancellation request, your Percy subscription typically remains active until the end of your current billing cycle. This means if you cancel mid-month on an annual plan, you retain access to Percy until your renewal date passes.

Once the billing period ends, auto-renewal stops and you will not be charged again unless you manually re-subscribe. During your final billing period, use Percy fully to complete any outstanding visual regression tests or QA reviews.

Data retention and snapshots after cancellation

Percy's data retention policy determines how long your visual snapshots, diffs, and build history remain accessible after cancellation. Some platforms retain this data for 30 to 90 days; others delete it immediately upon cancellation.

Pro tip: Export or download all critical visual test reports, snapshots, and configuration notes before your cancellation takes effect. If Percy offers a data export function, use it. If not, take screenshots of important test runs and save them to your own systems.

Contact support@percy.ai to ask about their specific data retention timeline so you know how long you have to retrieve archived build information.

Will you get a refund from percy

Your refund eligibility depends on your subscription terms, billing cycle, and the reason for cancellation. Stopee helps you navigate refund requests with clarity and confidence.

Standard refund policy and unused time

Most SaaS providers, including Percy, do not automatically refund unused time on prepaid annual or multi-year plans. If you cancel mid-cycle on a monthly plan, you typically forfeit any unused days beyond your current billing period.

Percy's Terms of Service and Acceptable Use Policy outline the conditions under which refunds are issued. Review these documents in your account or contact support@percy.ai to confirm whether your situation qualifies for a partial or full refund.

Requesting a refund from percy

If you believe you qualify for a refund, submit a formal request in writing to maximize your chances of approval.

1. Email support@percy.ai with the subject line: "Refund Request for Percy Subscription."
2. Explain your situation clearly:
   • If there was a billing error or duplicate charge, provide invoice numbers and dates.
   • If the service failed to meet advertised functionality, describe the issue and when you discovered it.
   • If you canceled due to service downtime or poor performance, reference specific dates and the impact on your team.
3. Request a refund amount and justify it (e.g., "refund for 60 days of unused service on my annual plan").
4. Allow 10 to 15 business days for a response. If Percy denies your request, ask for an explanation in writing.

Warning: If Percy refuses to refund a clear billing error, you have the right to dispute the charge with your payment provider (credit card company, bank, or PayPal). Contact your bank or card issuer to file a dispute and provide copies of your email exchange with Percy.

Escalating a refund dispute

If Percy does not respond or refuses a refund you believe is justified under UAE Consumer Protection Law, you can escalate to the General Authority for Consumer Protection. The GACP can order Percy to refund disputed charges if the company's terms are deemed unfair or misleading.

Stopee emphasizes that keeping detailed records-invoices, support emails, screenshots of billing-is crucial. With this evidence, your complaint to the GACP carries significant weight.

Percy pricing and subscription plans

Understanding Percy's pricing structure helps you decide whether the investment is worth your QA workflow and whether downgrading is a better option than full cancellation.

Percy's plan structure and what each tier includes

Percy does not publish fixed pricing on its public website. Exact costs depend on your team size, number of projects, and monthly snapshot volume. Request a custom quote from sales@percy.ai to see the actual cost for your use case.

How to get a percy quote before you subscribe

Contact Percy's sales team to receive a detailed quote tailored to your organization.

1. Visit percy.io and look for a "Contact Sales" or "Pricing" button.
2. Fill out the form with your company name, team size, and current QA tooling.
3. Alternatively, email sales@percy.ai directly with the same information.
4. A sales representative will respond with a custom quote and may offer a 14 to 30 day trial.
5. Before committing to an annual plan, negotiate a monthly-to-annual price comparison to understand your long-term cost.

Pro tip: If you're on an annual plan and considering downgrading instead of canceling, ask your sales representative about mid-cycle plan changes. Some vendors allow you to downgrade without penalty, reducing your monthly cost while maintaining access.

Common mistakes people make when canceling percy

Canceling a visual testing platform is more complex than most SaaS services because your CI/CD pipeline depends on it. Avoid these pitfalls so your cancellation is clean and your builds continue without disruption.

Forgetting to remove API tokens and CI integrations

After you cancel Percy, your CI/CD jobs will fail if Percy API tokens remain embedded in your GitHub Actions, GitLab CI, or Jenkins configuration. Your build pipeline could break without warning.

Action: Before your subscription ends, log into your version control provider and remove all Percy-related environment variables, secrets, and integration webhooks. Update your CI configuration files to remove Percy build steps so your pipeline runs cleanly after cancellation.

Not exporting snapshots and test history before deadline

Percy's data retention window may be as short as 30 days after cancellation. If you need historical snapshot data for audit, compliance, or future reference, you must export it before your subscription terminates.

Action: Contact support@percy.ai now to confirm the exact data retention window. Download or take screenshots of all critical test runs, visual diffs, and project configurations before your final billing date.

Canceling during your free trial without reading the terms

If you converted from a free trial to a paid plan and now want to cancel, check whether you're locked into a minimum commitment. Some enterprise trials include binding annual contracts once you start billing.

Action: Review your signed agreement or contact sales@percy.ai to clarify your contract terms before submitting a cancellation request.

Ignoring cancellation confirmation

Email cancellation requests sometimes go unanswered or land in spam folders. If you don't receive written confirmation that your cancellation was processed, you risk being charged again at your next renewal.

Action: Save all cancellation correspondence and check your account settings one week before your renewal date to confirm that auto-renewal is disabled. If auto-renewal is still active, email support immediately with your cancellation confirmation as proof.

Checklist: before you hit cancel on percy

Use this step-by-step checklist to ensure your Percy cancellation is smooth and you don't lose critical data or disrupt your CI/CD pipeline.

Alternatives to canceling percy

Before you cancel, consider whether downgrading, pausing, or switching to a competitor might better serve your team's needs and budget.

Downgrade instead of cancel

If cost is your concern, ask Percy sales whether you can downgrade from Team to a limited plan or from an annual to a monthly contract. Downgrading is faster than canceling and re-subscribing, and may incur no penalty if your provider allows mid-cycle plan changes.

Consider visual testing alternatives

If Percy's pricing or feature set no longer fits your QA workflow, competitors like Applitools, BackstopJS, or Chromatic offer similar functionality. Evaluate their pricing and features before committing, and test with a trial before you cancel Percy.

Why stopee exists and how we help

Thousands of consumers face confusion, delays, and hidden fees when trying to cancel recurring subscriptions. Stopee empowers you with clear, step-by-step cancellation guidance, insider knowledge of dark patterns, and your legal rights in your jurisdiction.

Whether you're canceling Percy, a project management tool, or any SaaS service, Stopee has helped thousands of consumers cancel with confidence and recover refunds they were owed. Our mission is to make cancellation as simple as subscription, and to ensure you keep control of your money and your data.

Visit stopee.com to access our complete cancellation database, dispute templates, and escalation guides. Stopee is your advocate every step of the way.

Contact details for percy cancellation

Keep these contact methods handy for your cancellation journey.

Email support: support@percy.ai
Email sales (for enterprise or contract cancellation): sales@percy.ai
Postal address:
Percy
PO Box 2662
Brentwood, TN 37024
USA

Web console login: percy.io
Response time: 2 to 3 business days (email), 10 to 15 business days (postal)

If you encounter issues with your cancellation or refund, escalate to the General Authority for Consumer Protection (GACP) at gacp.gov.ae or contact their consumer hotline. Stopee recommends keeping all emails, invoices, and screenshots as evidence for any complaint.

Your cancellation should not be complicated, and you deserve clear answers. Stopee stands with you from your first question through your final confirmation.